SUZUKI Complaints

ACCELERATING UP A HILL, THE CHECK ENGINE LIGHT CAME ON SOLID (NOT FLASHING) AND THE "D" ON THE DASH DISPLAY WHERE "DRIVE" IS SIGNALED WAS FLASHING AN INCOMPREHENSIBLE ICON THAT WAS NOT FOUND IN THE OWNER'S MANUAL (LOOKED LIKE A SQUARE WITH TWO SLASHES THROUGH IT.) THE NEW TRANSMISSION SIGNAL WOULD FLASH FOR 10-15 MILES OR SO STARTING DURING ACCELERATION. THE PART THAT THE DEALERSHIP REPLACED WAS A "TRANSMISSION RANGE SWITCH." *TR

TL* THE CONTACT OWNS A 2006 SUZUKI FORENZA. THE CONTACT STATED WHILE DRIVING, BOTH OF THE HEAD LIGHTS FAILED TO FUNCTION. THE CONTACT TOOK THE VEHICLE TO A MECHANIC WHO STATED THE WIRES WERE BURNED AND HE NEEDED TO TAKE THE VEHICLE TO THE DEALER TO BE REPAIRED. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE VIN WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN ID NUMBER: 07V452000, EXTERIOR LIGHTING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

WAS DRIVING ON I40 TO WILMINGTON, NC FROM RALEIGH, NC. I STOPPED TO GET GAS WHEN I WAS ABOUT 30 MINUTES AWAY FROM WILMINGTON. I NOTICED MY DASHBOARD LOOKED LIKE IT WAS JUMPY. ALL THE GAUGE LINES WERE GOING BACK AND FORTH. BUT IT LASTED ONLY SECONDS AND REALLY I THOUGHT...DID THAT REALLY HAPPEN. I GOT BACK ON THE ROAD BECAUSE THE CAR WAS DRIVING PERFECTLY FINE. ONCE I GOT INTO WILMINGTON, THE CAR STARTED SMOKING FROM UNDER THE HOOD, THE GAUGES WERE GOING CRAZY. THE GAUGES WERE JUST GOING BACK AND FORTH AND BACK AND FORTH LIKE THEY WERE POSSESSED! THE CAR STALLED, I GOT IT OFF THE ROAD AS BEST AS POSSIBLE, RAISED THE HOOD AND SMALL FLAMES WERE COMING OUT. I TOOK A TOWEL AND THROUGH IT OVER THE MOTOR AND IT KILLED THE FLAMES. CHECK OIL, IT WAS FINE, HAD PLENTY OF GAS. MY DAD SAID IT LOOKS LIKE IT HAD AN ELECTRICAL FAILURE AND THEN THE FAN WENT OUT AND CAUSED THE CAR TO OVER HEAT AND IT BLEW A HEAD GASKET. NOT SURE WHY IT WOULD HAVE HAD AN ELECTRICAL FAILURE. THE CAR IS PARKED NOW BECAUSE I DO NOT HAVE MONEY TO FIX IT. HAS ANYONE ELSE HAD THIS KIND OF PROBLEM? *TR

SUZUKI HAS RECALL FOR A DEFECTIVE PASSENGER SEAT CUSHION THAT WHEN THE FAULT IS PRESENT THE PASSENGER NOR THE DRIVERS AIR BAGS WILL DEPLOY IN AN ACCIDENT. THE PART HAS BEEN ORDERED BUT WILL NOT COME IN FOR THREE WEEKS. THE DEALERSHIP IN PENSACOLA FLORIDA HAS SAID THEY WILL NOT GIVE A LOANER VEHICLE FOR THIS ISSUE EVEN THOUGHT THE SAFETY ISSUE HAS BEEN IDENTIFIED AND NEITHER THE PASSENGER OR DRIVERS AIR BAG WILL DEPLOY IN AN ACCIDENT. KNOWING THIS IS A VERY IMPORTANT SAFETY ISSUE I FAIL TO UNDERSTAND WHY THEY WON'T GIVE A LOANER VEHICLE UNTIL THIS PROBLEM HAS BEEN CORRECTED. IN THE EVENT OF AN ACCIDENT AND THE AIR BAGS DON'T DEPLOY I CAN SEE A JUSTIFICATION FOR A LAWSUIT BECAUSE OF THIS SAFETY ISSUE IN THE VEHICLE. I HAD EVEN CONTACTED A LADY BY THE NAME OF [XXX] AT THE SUZUKI CUSTOMER SERVICE NUMBER OF 1-800-934-0934 AND IN THE RECALL LETTER THAT WAS SENT OUT DOES NOT ALLOW FOR A LOANER VEHICLE UNLESS THE ISSUE FALLS UNDER THE 36 MONTH WARRANTY PERIOD. IF THIS IS A KNOWN RECALL IT SHOULD NOT MATTER IF IT IS UNDER THE WARRANTY PERIOD OR NOT SINCE THIS IS A VEHICLE SAFETY ISSUE AND A LOANER VEHICLE SHOULD BE AVAILABLE TO ALL CUSTOMERS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2007 SUZUKI FORENZA. THE CONTACT STATED THAT A BURNING SMELL WAS EMITTED FROM UNDER THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE HARNESS AND THE CONNECTOR SWITCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND THE CURRENT MILEAGE WAS 45,000.

I JUST CALL SUZUKI 714-572-1490 TO RECEIVE SERVICE ON A RECALL FOR MY MOTORCYCLE THEY DENY TO GAVE ME THE SERVICE BECAUSE THEY CANT FIND THE VIN NUMBER. THIS MOTORCYCLE HAS A 2 RECALL ONE FOR THE VOLTAGE REGULATOR THAT MAY CAUSE AN EXPLOSION AND THE OTHER ONE FOR IGNITION KEY. *TR

I WAS DRIVING ON THE FREEWAY WHEN ALL OF A SUDDEN MY CAR STALES.. THANK GOD I WAS CLOSE TO THE RIGHT SHOULDER. I JUST GOT THE CAR BACK FROM THE MECHANIC AND SPENT 500 TO FIX THE TIMING BELT, NEW BATTERY, VALVE, OIL CHANGE.. I TOOK IT TO THEM FOR THIS PROBLEM IN THE FIRST PLACE AND THEY COULDN'T FIGURE IT OUT. I CALLED SUZUKI CORPORATE AND THEY SAID THERE IS NOTHING THEY CAN DO. I EXPLAINED THE HUGE LIABILITY IF MY CALL JUST STOPS IN THE FREEWAY.. THEY OFFER TO HOLD MY HAND THROUGH THE PROCESS. SUZUKI NEEDS A RUDE AWAKENING. RECALL ON THE TRANSMISSION RANGE SENSOR.. I AM NOT SURE IF THAT IS THE PROBLEM BECAUSE NO BODY AT THE SHOP COULD FIGURE IT OUT. BUT I SEE ON THESE FORUMS I AM NOT THE ONLY ONE.. *TR

TL* THE CONTACT OWNS A 2005 SUZUKI FORENZA. THE CONTACT STATED THAT THE EXTERIOR LIGHTS BECAME INOPERABLE AND WOULD NOT ILLUMINATE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC BUT THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED FOR THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 99,000 AND THE CURRENT MILEAGE WAS 100,000.

I RIDE A 2009 SUZUKI BOULEVARD M109R, I BOUGHT THE MOTORCYCLE BRAND NEW FROM CHICAGO CYCLE IN ILLINOIS, IN 2009, I NOTICED EVERY ONCE IN A WHILE THAT WHILE I WAS RIDING, AND THE TRANSMISSION WAS SUPPOSED TO BE IN THE SECOND GEAR, IT WOULD END UP IN NEUTRAL, I BROUGHT THIS TO THE ATTENTION OF THE SERVICE DEPARTMENT AT ROSENAU POWERSPORTS AFTER BEING TOLD THAT THIS WAS A COMMON ISSUE WITH THE M109R MODELS, THE MECHANICS AT ROSENAU SAID THAT THERE SHOULD BE NO PROBLEM WITH MY YEAR MOTORCYCLE. WELL NOW, AT THIS TIME I CANNOT HAVE A COMFORTABLE RIDE WITHOUT THE TRANSMISSION POPPING INTO NEUTRAL TWICE WHILE IN SECOND GEAR IF I ATTEMPT TO THROTTLE THE MOTOR UP TO THIRD GEAR, ALSO THE MOTOR IS ERRATIC WHILE IN SECOND GEAR AND ALMOST THREW ME OFF BACKWARDS, (I HAVE SINCE INSTALLED A BACKREST, TO PREVENT ME FROM ENDING UP ON MY BACK AND THE BIKE FROM RIDING OFF INTO TRAFFIC BY ITSELF). I NOW HAVE TO HOLD THE GEAR CHANGER UP WITH MY FOOT WHILE IT IS IN SECOND GEAR, I CAN FEEL IT TRYING TO GO INTO NEUTRAL AND I HAVE TO SHIFT UP TO THIRD GEAR BEFORE THE TRANSMISSIONS SECOND ATTEMPT TO GO INTO NEUTRAL. ALSO BECAUSE OF THE PROBLEM, SOMEHOW SOMETHING INSIDE THE TRANSMISSION BROKE, IT WAS REPAIRED BY ROSENAU, WHILE UNDER WARRANTY. THIS YEAR I HAVE BEEN TRYING TO CONTACT SUZUKI, WITH FAILED ATTEMPTS. I DID NOT PURCHASE THE VEHICLE WITH THE INTENTIONS OF PAYING FOR A COMPLETE MOTOR TEARDOWN TO REPLACE THE SECOND GEAR AND ALSO CANNOT SPARE THE REPAIR FUNDS. I WOULD TRULY APPRECIATE SOME KIND OF ADVICE, THANK YOU. *TR

MOTORCYCLE EXPERIENCES EXTREME CLUTCH SHUDDER AT LOW SPEEDS AND TAKE OFF. IN AUGUST 2011, I WAS AT AN INTERSECTION MAKING A LEFT TURN WHEN THE MOTORCYCLE ENGINE CUT OFF DUE TO CLUTCH SHUDDER IN FIRST AND SECOND GEAR CAUSING THE ONCOMING TRAFFIC TO APPLY BRAKES AND ALMOST CAUSING AN ACCIDENT. THE SECOND INCIDENT WAS AT LOW SPEED WHEN CHANGING GEAR FROM FIRST TO SECOND AND CAUSING THE EXTREME VIBRATION TO THE POINT THAT THE MOTORCYCLE FELL TO THE GROUND IN THE MIDDLE OF THE ROAD IN THE RAIN ALMOST CAUSING COLLISION WITH THE MOVING VEHICLE APPROACHING FROM BEHIND. THE MOTORCYCLE IS UNSAFE TO RIDE ON THE ROAD. SUZUKI DEALER IN FREDERICK, MARYLAND WAS INFORMED AND WAS ABLE TO DETERMINE THE CAUSE OF THE PROBLEM WAS THE CLUTCH ASSEMBLY WHICH WAS DUE TO A DESIGN FLAW. THE DEALER INFORMED SUZUKI AMERICA AND OPENED A CASE. DESPITE THE EXTENDED SERVICE PLAN - WARRANTY WITH SUZUKI, THEY REFUSED TO TAKE RESPONSIBILITY FOR THE KNOWN DESIGN FLAW. THIS IS A SAFETY ISSUE AND DESERVES IMMEDIATE ATTENTION. *TR