SUZUKI Complaints

2007 SUZUKI M109R MOTORCYCLE. 13,000 MILES. WHILE AT RED LIGHT BIKE ABRUPTLY JUMPS FORWARD CAUSING BIKE TO FALL OVER. WITH HELP GOT BIKE UP, STILL DOING SAME PROBLEM NEEDED TOWED. TOOK TO DEALER FOUND TUBE NUT HAD CAME OFF OF GEAR SHAFT AND RUINED CLUTCHES A $700.00 REPAIR WHICH I PAID. AFTER GETTING ONLINE I FOUND OUT THIS IS A PROBLEM MANY BIKERS HAVE CONTACTED AMERICAN SUZUKI WITH THIS PROBLEM BUT KNOW RECALL OR WARRANTY WAS DONE. I CONTACTED THEM AND ALL THEY TOLD ME WAS I SHOULD HAVE BOUGHT AN EXTENDED WARRANTY. ALOT OF GOOD THAT WOULD HAVE DONE IF I GOT HURT OR KILLED. THIS IS A SEVERE SAFETY PROBLEM AND THE DEALER CAN NOT GUARANTEE THIS FROM HAPPENING AGAIN. SUZUKI SHOULD MAKE THIS A RECALL AND SHOULD REIMBURSE THE PEOPLE WHO HAVE PAID FOR THIS NOT KNOWING THIS IS COMMON IN THIS BIKE. I AM 57YRS OLD BOUGHT BIKE 2YRS AGO SO I AM NOT DRIVING AROUND POPPING WHEELIES OR BEATING THIS BIKE. THE CUSTOMER SERVICE PERSON AT SUZUKI TOLD ME THERE WAS NOBODY HIGHER THEN HER THAT I COULD SPEAK TOO AND SAID SHE NEVER HEARD OF THIS PROBLEM. *TR

AT LOW RPM'S OR OPENING THROTTLE FROM STOP, THE THROTTLE ABRUPTLY ENGAGES AND JERKS ME FORWARD IN AN UNCONTROLLED MANNER. THIS COULD BE SERIOUS IF I WERE TO LOOSE CONTROL OR TAKE MY ATTENTION AWAY FROM THE ROAD OR VEHICLES IN FRONT OF ME. *TR

I PURCHASED A 2007 SUZUKI XL7 BRAND NEW, I HAVE OWNED THE CAR APRX 2 1/2 YEARS. THE POWER STEERING STARTED MAKING A NOISE AND I ASSUMED THE POWER STEERING PUMP WAS GOING OUT ON THE VEHICLE. SINCE I DO ALOT OF TRAVELING THE CAR IS NOT UNDER WARRANTY. I HAD IT CHECKED OUT BY A LOCAL MECHANIC AND WAS TOLD IT WAS THE RACK AND PINION THAT NEEDED TO REPLACED AND WOULD COST APRX $1000.00 BUT HE COULD NOT GET THE PART. I THEN CALLED THE LOCAL DEALERSHIP AND WAS TOLD THE PART WOULD COST APRX $600.00 BUT IT WAS OUT OF STOCK AND ON BACK ORDER AND THEY HAD NO IDEA WHEN IT WOULD BE AVAILABLE. I THEN CALLED SUZUKI CORPORATION AND WAS TOLD THE PART WAS OUT OF STOCK AND ON BACK ORDER AND THEY HAD NO IDEA WHEN IT WOULD BE AVAILABLE. THIS HAS BEEN GOING ON FOR OVER A MONTH AND ALL I CAN GET FROM ANYONE IS THE PART IS NOT AVAILABLE. THE PARTS MANAGER TOLD ME THAT A RECALL SHOULD BE DONE BECAUSE THERE WAS ALOT OF TROUBLE BEING REPORTED. THE SUZUKI REP HAS NOT HELPED ANY. I AM PAYING FOR A CAR THAT DOES NOT NEED TO BE DRIVEN AND THE MANUFACTURER CANNOT EVEN SUPPLY THE PART THAT NEEDS TO BE CORRECTED. WHAT IF YOU ARE DRIVING DOWN THE ROAD AND THE STEERING EITHER GOES OUT OR SHUTS DOWN AND SOMEONE IS KILLED, WHAT THEN MAYBE A RECALL. WHO WANTS TO PAY FOR A VEHICLE THAT YOU CAN'T EVEN GET A PART FOR REPAIRS. ALL VACATION PLANS HAVE HAD TO GO ON HOLD NOT KNOWING IF MONEY CAN BE REFUNDED OR WHAT IS GOING TO HAPPEN IF THE MANUFACTURER CANNOT GET THE PART THEN WHAT ARE YOU SUPPOSED TO DO TO GET REPAIRS PERFORMED. *TR

MY GAS TANK ON A 2006 GSXR 750 RUSTED OUT IN UNDER 3 YEARS. GAS WAS POURING OUT OF THE BOTTOM OF THE TANK WHERE 3 HOLES WERE SUBSEQUENTLY DISCOVERED. APPARENTLY, RUSTED OUT GAS TANK IS NOT COVERED UNDER WARRANTY ON A 3 YEAR OLD BIKE. IF THE GAS TANK CAN'T HANDLE THE REGULAR WATER CONTENT OF THE GAS THAT IS POURED INTO IT, IT IS AN UNSAFE TANK. *TR

TL*THE CONTACT OWNS A 2001 SUZUKI XL-7. SINCE JULY OF 2009, THE AIR CONDITIONING UNIT HAS BEEN BINDING AND FREEZING UP. THE CONTACT PULLED THE FUSE SO THAT THE AIR CONDITIONER COMPRESSOR WOULD NOT FREEZE UP. HE DOES NOT ACTIVATE THE AIR CONDITIONING DUE TO CONCERN THAT THE BELT MAY SNAP OFF WHILE DRIVING AND CAUSE A CRASH. THE FAILURE MILEAGE WAS 115,000.

TL*THE CONTACT OWNS A 2008 SUZUKI FORENZA. THE VEHICLE HAS KUMHO ECSTA HP4 TIRES, SIZE 195/55/R15 (NA). WHEN THE CONTACT PURCHASED THE VEHICLE, SHE NOTICED THAT THE TIRES VIBRATED AND WOBBLED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY DID NOT FIND ANY FAILURES OR HOLES IN THE TIRES. THE TIRE PRESSURE WARNING LIGHT ILLUMINATED AND THE VIBRATIONS CONTINUED. THE DEALER ROTATED AND BALANCED THE TIRES AT THE COST OF $40. THE CONTACT WAS INFORMED THAT THERE WAS A SCREW IN THE TIRES, WHICH THE DEALER PLUGGED. THE VIBRATIONS WORSENED AND THE VEHICLE BEGAN PULLING TO THE RIGHT. THERE WERE NO OTHER REPAIRS MADE TO THE TIRES. THE FAILURE MILEAGE WAS 18,000.

I RECEIVED A RECALL LETTER FROM SUZUKI MOTORS ABOUT MY 06 GSXR 1000. THE RECALL IS FOR THE FRAME CRACKING UNDER STRESS. I TOOK THE FRAME TO A LOCAL SUZUKI DEALERSHIP AND THEY TOLD ME THE FRAME HAD A HAIRLINE CRACK IN IT. THE SERVICE MANAGER INFORMED ME THE FRAME WAS ON THE RECALL LIST AND THAT IT MOST LIKELY SHOULD BE REPLACED. HE SENT PHOTOS OF THE FRAME TO SUZUKI MOTORS ALMOST A MONTH AND A HALF AGO. THREE WEEKS INTO THE PROCESS THEY HAD A SERVICE REP FROM THE DEALER COME TO MY HOUSE AND TOOK PICS OF THE OTHER PARTS OF MY MOTORCYCLE. I WAS TOLD THAT WAS ALL SUZUKI NEEDED TO COMPLETE THE PROCESS. THEN ANOTHER WEEK WENT PAST AND I STILL GOT NO RESPONSE BACK FROM THE DEALER SO I WENT TO THE DEALERSHIP AND THE SERVICE MANAGER GAVE ME A CHECK LIST SUZUKI HAD EMAILED HIM AND TOLD ME THEY NEEDED MORE DETAILED PICS. I WENT DOWN THE CHECK LIST AND TOOK ALL THE PICS THEY REQUESTED. ITS NOW TWO WEEKS LATER AND STILL NO ANSWER FROM SUZUKI MOTORS. THE SERVICE MANAGER TOLD ME HE SHOULD BE GETTING AND ANSWER FROM SUZUKI BY THIS WEEK. I DON'T THINK SUZUKI HAS RESOLVED THIS PROBLEM IN A VERY TIMELY MANNER AND I AM VERY FRUSTRATED. *TR

TL*THE CONTACT OWNS A 1999 SUZUKI VL1500 MOTORCYCLE. WHENEVER THE CONTACT WOULD RIDE THE VEHICLE AT ANY SPEED, HE NOTICED THAT GASOLINE WOULD POUR DOWN THE SIDE OF HIS LEG. HE NOTICED THAT THE FUEL PUMP MALFUNCTIONED. A MONTH PRIOR TO THE FAILURE, THE CONTACT SMELLED GASOLINE COMING FROM THE FUEL TANK. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 17,000.

MY SON SUDDENLY LOST POWER ON HIS 2007 SUZUKI GSXR600 MOTORCYCLE WHILE OPERATING AT LOW SPEED. TECHNICIAN FOUND AND REPLACED A BLOWN FUSE. A FEW DAYS LATER, THE SAME THING OCCURRED. THE PROBLEM FUSE WAS THE ONE RELATED TO THE FUEL PUMP. TECHNICIAN THEN DISCOVERED THE WIRE HARNESS HAD SHORTED OUT DUE TO BEING ROUTED TOO CLOSE TO THE "TENSIONER". MY SON SAID THIS POWER LOSS COULD BE FATAL IF IT WERE TO OCCUR WHILE DRIVING AROUND A CURVE AT HIGHWAY SPEED. I SEE THAT SUZUKI HAD A RECALL FOR A SIMILAR PROBLEM IN A 2006 MODEL: NHTSA CAMPAIGN ID NUMBER: 05V566000. I STRONGLY RECOMMEND YOU CONSIDER AN INVESTIGATION / RECALL FOR THIS DEFECT IN THE 2007 GSXR600 BEFORE IT CAUSES ACCIDENTS OR DEATH. *TR

TL*THE CONTACT OWNS A 2008 SUZUKI FORENZA. SINCE FEBRUARY OF 2008, THE CONTACT HAS BEEN EXPERIENCING ISSUES WITH THE SENSORS IN HER VEHICLE. THE FIRST SENSOR LIGHT ISSUE WAS RELATED TO THE CHECK ENGINE LIGHT. THE DEALER INFORMED HER THAT THE FAILURE WAS CAUSED BY THE GAS CAP NOT BEING TIGHTENED. THE SECOND ISSUED DEALT WITH THE AIR BAG SENSOR LIGHT AND TIRE PRESSURE LIGHT. THE DEALER INSPECTED THE VEHICLE AND STATED THAT A FUSE WAS CAUSING THE FAILURES. THE FUSES WERE REPLACED FOUR TIMES SINCE FEBRUARY OF 2008; HOWEVER, THE CONTACT IS STILL EXPERIENCING ISSUES WITH THE SENSOR LIGHTS. THE FAILURE MILEAGE WAS 44,585.