SUZUKI Complaints

TL*THE CONTACT OWNS A 2007 SUZUKI VZR1800. THE CLUTCH IS JUMPING OUT OF SECOND GEAR AND THE CONTACT HEARS CLUTCH CHATTER. WHEN THE VEHICLE WAS TAKEN TO THE DEALER AND STATED THAT THE FAILURE WAS NORMAL; HOWEVER, THE CLUTCH WAS READJUSTED. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE WAS 12,465 AND FAILURE MILEAGE WAS 11,000.

CHECK ENGINE LIGHT CAME ON AND DEALER SAID THAT IT WAS A DEFECTIVE CAMSHAFT. WORK ON ENGINE CONSISTED OF CHANGING CAMSHAFT AND ROCKER ARMS. DEALER SAID THAT HE HAS SEEN THIS PROBLEM ON A FEW OTHER 2007 SUZUKI XL7S. THE PROBLEM IS RUST ON THE INTERIOR OF THE ENGINE CAUSED BY THE MANNER IN WHICH THEY ARE SHIPPED ACROSS CANADA. APPARENTLY, A VALVE COVER IS LEFT OFF SO A BAR CODE CAN BE VIEWED WHILE IN TRANSPORT. THIS MAY BE A SERIOUS PROBLEM IF THE VEHICLE SUDDENLY LOSES POWER AND TURNS OFF DUE TO RUST. *TR

TL*THE CONTACT OWNS A 2005 SUZUKI FARENZA. THE CONTACT STATED THAT ON SEVEN SEPARATE OCCASIONS AFTER DRIVING THE VEHICLE AND THEN ATTEMPTING TO RESTART THE VEHICLE, THE VEHICLE WOULD NOT START. THE VEHICLE HAS BEEN TAKEN TO A DEALER ON SEVEN SEPARATE OCCASIONS. THEY REPLACED THE ALARM, BATTERY, FUSES, RADIO, DAY TIME RUNNING LIGHTS, BATTER, AND IGNITION FUSES. THE CONTACT IS STILL EXPERIENCING THE SAME NON-START PROBLEM WITH THE VEHICLE. THIS LAST TIME THE CHECK ENGINE LIGHT ILLUMINATED ON THE DASH BOARD, THEN THE VEHICLE STARTED HESITATING AND LOOSING POWER. THE CURRENT MILEAGE WAS 26,081 AND FAILURE MILEAGE WAS 24,203.

TL*THE CONTACT OWNS A 2007 SUZUKI RENO. WHILE DRIVING 32 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF HER VEHICLE. THE CONTACT STATED THAT THE AIRBAGS DID NOT DEPLOY. AS OF MARCH 21, 2008, THE DEALER HAD NOT INSPECTED THE VEHICLE. BECAUSE OF THE CRASH, THE DRIVER OF THE SUSTAINED A BUMP ON THE HEAD AND THE FRONT SEAT PASSENGER SUSTAINED A BUMP ON THE HEAD, BRUISES ON HER KNEES AND AN INJURED THUMB. THE VIN, ENGINE SIZE, AND NUMBER OF CYLINDERS WERE UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 12,800.

INABILITY TO SMOOTHLY DECELERATE OR HOLD A NEUTRAL THROTTLE SETTING. INTERMITTENT, ABRUPT OPENING/CLOSING OF THE THROTTLE CAUSES RAPID ACCELERATION/DECELERATION. WHEN ATTEMPTING TO SMOOTHLY ROLL OFF THE THROTTLE, THE MOTORCYCLE INITIALLY DOES NOT SLOW DOWN AT ALL, THEN ACTS AS IF THE THROTTLE WAS SLAMMED SHUT. ONCE A SMALL AMOUNT OF THROTTLE IS REAPPLIED, IT SNAPS BACK TO THE PREVIOUS THROTTLE SETTING. CREATES A JERKY, UNSTABLE CONDITION, ESPECIALLY WHEN CORNERING, OR ON SLIPPERY ROADS. CAUSED ME TO LOSE GRIP ON MY FRONT TIRE DURING CORNERING, AND I HAD TO RIDE STRAIGHT OFF THE OUTSIDE OF THE CORNER TO PREVENT CRASHING. *TR

I WAS DRIVING TO WORK ON 3/18/08 AND AS I LEFT THE GAS STATION I HEARD THIS POP AND ALL OF A SUDDEN THE CAR CUT OFF. LATER AFTER HAVING IT TOWED TO A MECHANIC, I WAS TOLD THAT THE TIMING CHAIN BELT POPPED. I WAS ALSO NOTIFIED THAT THIS WAS A REGULAR OCCURRENCE WITH THE VEHICLE AND SUZUKI KNEW OF THIS, BUT HAD NO RECALL TO FIX OR CHANGE IT. I HAD NO IDEA OF THIS AND WAS TOLD WHEN BUYING THAT HAVING A CHAIN RATHER THAN A BELT WAS MUCH BETTER FOR YOUR CAR. NOT UNLESS IT POPS AND REPAIRS OF $2000 ARE NEEDED. I AM APPALLED THAT SUZUKI WOULD KNOW OF SUCH A PROBLEM AND IN NO WAY OF FIXING IT. I AM HOPING THAT SUZUKI COVERS THE COST OF THIS REPAIR AND REALIZES THAT THIS IS UNACCEPTABLE. THE DEALERSHIP TOLD ME THAT MOST OF THE CHARGE IS LABOR, BECAUSE IT WILL BE 11-13 HOURS TO GET TO THE CHAIN. I AM HOPING TO HAVE A REPRESENTATIVE LOOK AT THIS AND REALIZES THAT IF SOMEONE INVEST IN YOUR PRODUCT THAT MEANS THAT WE DON'T EXPECT IT TO NEVER BREAKDOWN, BUT IF IT DOES AND IT SOMETHING YOU KNEW WAS DEFECTIVE THEN YOU SHOULD HELP TO REPAIR IT. THANK YOU. *TR

TL*THE CONTACT OWNS A 2007 SUZUKI GZ250. THE CONTACT STATED THAT HIS VEHICLE SKIPS OUT OF GEAR. WHEN PLACED IN SECOND GEAR, THE VEHICLE WILL SHIFT RIGHT BACK INTO NEUTRAL. THE DEALER STATED THAT THE CONTACT DOES NOT KNOW HOW TO RIDE THE VEHICLE. THE CONTACT INFORMED THE DEALER THAT THE FAILURE WAS ALSO FOUND IN THE SUZUKI EUROPEAN MODEL VZR 1800. THE MANUFACTURER STATED THAT THE VEHICLE SHOULD BE TAKEN TO THE DEALER FOR A DIAGNOSIS AND, BASED ON THE DIAGNOSIS, THEY COULD DETECT IF THE FAILURE WAS DUE TO DRIVER ERROR. IF THE DIAGNOSIS DETERMINES A FAILURE, THE MANUFACTURER MIGHT CONSIDER ASSISTING WITH THE WARRANTY. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 14,000 AND FAILURE MILEAGE WAS 13,000.

I HAVE A VIBRATION AND A SQUEALING NOISE IN REAR END OF BIKE. SUZUKI WILL NOT AUTHORIZE A DEALER TO LOOK INTO ON A WARRANTY CLAIM. *TR

THE CLUTCH ON MY SUZUKI AN400K7 SCOOTER GRABBED, SQUEALED, SHOOK AND VIBRATED TO THE POINT WHERE I CONSIDERED IT UNSAFE TO RIDE. TWO TRIPS TO THE DEALER AND TWO CALLS TO THE SUZUKI CUSTOMER HOTLINE RESULTED IN NO ACTION ON THERE PART TO CORRECT THE PROBLEM. I WAS TOLD BY THE HOTLINE PERSONNEL THAT THERE WAS HAD BEEN NO REPORTED PROBLEMS WITH THE CLUTCH ON THIS MODEL, BUT I KNOW THAT IS NOT TRUE. IN ORDER TO BE ABLE TO SAFELY RIDE THE SCOOTER I BOUGHT AND INSTALLED AN AFTERMARKET CLUTCH, WHICH WORKS PERFECTLY. *TR

MY 07 SUZUKI BURGMAN DEVELOPED A SQUEAL AT 1100 MILES. IT SQUEALS EVERY MORNING AND WHEN I TAKE OFF FROM STOPLIGHTS WITH THE BILE JUST ABOUT EVERY TIME. I WENT TO THE DEALER (TEAM CHARLOTTE MOTORSPORTS IN CHARLOTTE, NC) AND THEY SAID IT WAS NORMAL OR THEY COULD NOT DUPLICATE THE PROBLEM. THAT'S STRANGE BECAUSE I PULLED OUT OF THE DEALERSHIP AND MY BIKE SQUEALED AGAIN. I AM DISAPPOINTED THAT NO ONE AT THE DEALERSHIP HAS HEARD ANYTHING ABOUT A RECALL ON THIS CLUTCH. I'D LIKE SUZUKI TO STEP UP A FIX THIS PROBLEM. *TR