SUZUKI Complaints

TL*THE CONTACT OWNS A 2005 SUZUKI RENO. WHILE DRIVING 10-15 MPH, THE CONTACT DROVE OVER A NAIL AND A TIRE FLATTENED. THE VEHICLE HAS CARLISLE, SIZE 195/55R15 TIRES. HE DOES NOT KNOW IF THE TIRES WERE THE ORIGINAL OR REPLACEMENT TIRES. THE TIRES WERE INSPECTED AND IT WAS DETERMINED THAT ALL FOUR NEEDED TO BE REPLACED. THE CONTACT REPLACED THE TWO FRONT TIRES AT THAT TIME AND PLANS TO REPLACE THE REAR TIRES SOON. OTHER THAN THE INTERNAL AND EXTERNAL SIDEWALL FRACTURES FOUND ON THE TIRES, BLACK RUBBER RESIDUE WAS ALSO FOUND ON THE INSIDE OF THE TIRES. HE STILL HAS THE TIRES AND CAN TAKE PICTURES. THE CURRENT AND FAILURE MILEAGES WERE 32,000.

SUZUKI MOTORCYCLE 10-3-2007. ON SEPT. 29, 2007 I CONTACTED BRANDON WITH TWIN COUNTY MOTORSPORTS IN ROCKY MOUNT, NC CONCERNING THE REAR WHEEL HUB ON MY 2006 C-50 SUZUKI MOTORCYCLE. IT HAS SEVERAL CRACKS IN IT MOSTLY SPIDERWEBBED WITH ONE MORE OUTSTANDING THAN THE OTHERS. I WAS TOLD THEY WOULD CONTACT SUZKI AND TRY TO GET ME A NEW REAR WHEEL. I MIGHT ADD THAT THE BIKE IS UNDER WARRANTY AND HAS LESS THAN 10,000 MILES ON IT AT PRESENT. . I CALLED THEM ON TUESDAY OCT. 2ND SINCE I HAD NOT HEARD FROM THEM, BRANDON THE SALES MANAGER TOLD ME HE HAD NOT HAD TIME TO CALL, BUT WOULD AND CALL ME BACK THE SAME DAY. I NEVER HEARD FROM HIM UNTIL WEDNESDAY THE 3RD OF OCT. HE SAID THAT SUZUKI TOLD HIM THAT THE WHEEL WAS ENTIRELY SAFE. THAT WHEN THE WHEEL WAS CAST AT THE FACTORY THE CRACKS DEVELOPED AS IT WAS COOLING AND PRESENTED NO PROBLEM. AND IT WAS ONLY ON THE 2006 MODELS. BRANDON CHECKED A SUZUKI BIKE IN THEIR SHOWROOM AND COUL DFIND NO SUCH CRACKS ON IT. HE DID TELL ME THAT HE WANTED ME TO COME BACK OVER AND LET HIM TAKE SOME PICTURES OF THE WHEEL TO SEND TO SUZUKI, I DID THAT ON THE SAME AFTERNOON. THAT IS A FLAW IN THE METAL AND COULD LEAD TO FAILURE AT A LATER DATE. I AM A RETIRED CONSTRUCTION INSPECTOR AND KNOW WHAT CRACKS CAN DO IN METAL AND CONCRETE AND ASPHALT AS TIME GOES ON. IF THIS WAS ON AN AIRPLANE IT WOULD NOT BE ALLOWED OFF THE GROUND UNTIL THE PROBLEM WAS CORRECTED. I DO NOT FEEL CONFIDENT AND SAFE RIDING THIS BIKE AT HIGHWAY SPEEDS. I AM AFRAID IT WILL SUDDENLY GIVE WAY AT HIGHWAY SPEEDS IN HEAVY TRAFFIC. THEREFORE I AM WRITING THIS AS A PRECAUTIONARY MEASURE FOR MY SON TO FOLLOW UP ON IF THIS SHOULD HAPPEN. IF SUZUKI DOES NOT REPLACE THE WHEEL AT THEIR EXPENSE I INTEND TO TAKE IT TO CHANNEL TV 5 (5 ON YOUR SIDE) CONSUMER WATCHDOGS. AS WELL AS THE FEDERAL GOVERNMENT TRANSPORTATION DEPT. WHICH OVERSEES THE SAFETY OF ALL MOTORCYCLES AND OTHER VEHICLES. CARL DENTON *TR

BRAKES MADE LOUD GRINDING NOISE, HAVE HAD BRAKE PADS/LINERS REPLACE 3 TIMES IN THE LAST SEVERAL MONTHS. PROBLEM WILL NOT RESOLVE. BRAKE PEDAL BECOMES MUSHY AND ABS HAS FAILED SEVERAL TIMES. SEAT BELTS LOCK AND STAY LOCKED AT THE SLIGHTEST BRAKING PRESSURE AND/OR VEHICLE SPEED AND DO NOT RELEASE FOR SEVERAL MINUTES. THIS IS A SERIOUS PROBLEM THAT NO ONE SEEMS TO WANT TO ADDRESS. *JB

WHILE WAITING AT A RED LIGHT. I SMELLED COOLANT WHICH I ASSUME WAS COMING FROM THE CAR IN FRONT OF ME. I CONTINUED TO SMELL COOLANT WHENEVER I CAME TO A STOP. I ARRIVED HOME AND CHECKED FOR ANY VISIBLE LEAKS AND DID NOT FIND ANY. A WEEK LATER WHEN I WAS WASHING MY M109R I NOTICED COOLANT RESIDUE ON THE STARTER. I CALLED TO MAKE AN APPOINTMENT TO HAVE THE BIKE CHECK. I WAS INFORMED BY THE DEALER THAT THEY HAVE A LOT OF M109RS COMING IN FOR COOLANT LEAKS. WHY IS THIS NOT A RECALL? *TR

DURING A ROUTINE OIL CHANGE AND TIRE BAL I WAS ADV MY KUMHO TIRES HAD SEVERE TIRE ROT AND MY TIRES BEGAN RIPPING FROM THE SIDES. I WAS TOLD TO CONTACT MY DEALER I TOOK IT TO THE SUZUKI REPAIR SHOP WHO ADV ME AND PUT IN WRITING II HAD NO TIRE ROT AND WHAT HAD OCCUR WAS FAULT OF MY OWN , I WAS DISTURBED BY THERE FINDINGS AND GOT A THIRD OPINION WHO DID ADV I HAD SEVERE TIRE ROT AND THE VEH WAS UNSAFE TO DRIVE. MY VEH WAS ONLY 6 MONTHS OLD AND MY TIRES WHERE ALREADY RIPPING APART MY TREAD WEAR WAS LESS THAN 25% AND THE MANUFACTURER DATE OF MY TIRE WAS 02/06. THE REPAIR SHOP WAS THE WORST EXPERIENCE I EVER HAD BUT KUMHO DID REPLACE ALL 4 OF MY TIRES THEY ALSO AGREED THEY HAD SEVERE TIRE ROT. *JB

I'VE OWNED MY CAR SINCE FEB 2006 AND IT HAS WENT INTO THE SHOP GOING ON 6 TIMES FOR THE AIRBAGS NOT WORKING. *TR

TL*THE CONTACT OWNS 2007 SUZUKI GSX 1000. THE MOTORCYCLE ISN'T OPERATING NORMALLY EVEN THOUGH HE RECEIVED THE REPAIR ACCORDING TO NHTSA CAMPAIGN ID NUMBER: 07V362000. FAILURE MILEAGE WAS 2500 AND THE CURRENT MILEAGE WAS 3000.

I WAS TRAVELING ON I-10 EASTBOUND NEAR TALLAHASSEE, FL GOING APPROXIMATELY 70 MPH WHEN MY CAR BRIEFLY SHOOK/VIBRATED. I LET OFF THE GAS PERPLEXED WHEN I HEARD WHAT SOUNDED LIKE AN EXPLOSION. MY CAR CAREENED TO THE LEFT AND WITH A DEATH GRIP ON THE STEERING WHEEL, I TRIED TO CONTROL THE VEHICLE. I MOVED BACK AND FORTH ACROSS THE 2 LANES OF INTERSTATE AT LEAST TWICE BEFORE GAINING CONTROL. PARTS OF TIRE AND PLASTIC WERE FLYING BEHIND ME. I PULLED OVER TO THE SIDE OF THE ROAD AT MILE MARKER 193. IT TOOK A FEW MINUTES FOR ME TO GET MY COMPOSURE. I WAS CRYING, SHAKING AND VERY SCARED. WHEN I FELT CALM AND SAFE ENOUGH TO GET OUT OF THE VEHICLE, I SAW THAT MY TIRE HAD COMPLETELY SEPARATED BUT WAS NOT EVEN FLAT. THE FORCE WAS SO GREAT, IT RIPPED OUT ALL MY TIRE GUARD, IT TORE MY FENDER, MY BUMPER WAS TOUCHING THE GROUND AND I COULD SEE PIECES OF DEBRIS ON THE INTERSTATE. *TR

PASSENGER AIR BAG INDICATES "OFF" MOST OF THE TIME WHEN A PASSENGER IS IN THE SEAT. I HAVE COMPLAINED ABOUT THIS TO THE DEALER SINCE THE BEGINNING AND THEY KEEP TELLING ME THERE IS NOTHING THEY CAN DO ABOUT IT AND THAT IT IS NORMAL .... THAT MY 130# SON IS 'TOO THIN'. THERE HAS BEEN A TSB ISSUED ON THIS. *TR

ELECTRICAL PROBLEMS WITH DAY RUNNING LIGHTS. WAS TOLD BY DEALER THAT IT WAS NOT BULBS BUT WOULD BE SAFE - JUST NO DAY RUNNING LIGHTS. THREE DAYS LATER (FIRST TIME RUN WITH HEADLIGHTS ON AFTER BEING AT DEALER) SMELLED ELECTRICAL BURNING. TOOK TO PERSONAL MECHANIC. WIRES ARE MELTED TOGETHER. SINCE TSB ISSUED FEEL THAT I SHOULD BE REIMBURSED FOR THE EXPENSES BY THE MANUFACTURER. *TR