SUZUKI Complaints

DT*: THE CONTACT STATED SHORTLY AFTER PURCHASING THE VEHICLE, IT WOULD NOT START. THE DEALERSHIP DETERMINED THERE WAS A PROBLEM WITH THE COMPUTER AND REPROGRAMMED THE COMPUTER. THE VEHICLE FAILED TO START A SECOND TIME AND THE DEALERSHIP DETERMINED THE COMPUTER NEEDED TO BE REPROGRAMMED AGAIN. THE CHECK ENGINE LIGHT ILLUMINATED, SO THE VEHICLE WAS TOWED TO ANOTHER DEALERSHIP, WHO DETERMINED THE PROBLEM WAS AGAIN WITH THE COMPUTER. THE COMPUTER WAS REPROGRAMMED A THIRD TIME. *AK

I TRIED TO RENEW MY TAGS BUT WAS DENIED PENDING VERIFICATION OF COMPLETION OF MANUFACTURERS RECALL. I BOUGHT THIS CAR NEW FROM A DEALER 09/05. I CALLED SUZUKI WITH THE VIN. THEY HAD ALL THE CORRECT INFORMATION ON RECORD BUT I WAS NEVER NOTIFIED OF THIS RECALL WHICH EFFECTS THE SMOG SYSTEM OF MY CAR. THEY TOLD ME ON THE PHONE THERE IS AN "OPEN RECALL" ON MY 2005 SUZUKI FORENZA, RECALL #DG. IT INVOLVES THE FUEL VAPOR VALVES, SO OBVIOUSLY CALIFORNIA WON'T ISSUE ME TAGS UNTIL IT IS FIXED. YOU DON'T EVEN LIST THIS RECALL ON YOUR SITE AND YOU ARE THE REPRESENTATIVES OF THE US GOVERNMENT! WHY DO YOU NOT LIST IT? SUZUKI TOLD ME TO CHECK YOUR SITE TO CONFIRM THE RECALL. I CAN'T TRUST EITHER SUZUKI OR THE NHTSA? PLEASE RESEARCH THIS AND UPDATE YOUR SITE TODAY. *JB

DRIVING ON INTERSTATE 21 IN OHIO. I HEARD A FUNNY NOISE COMING FROM DRIVER SIDE BACK. DOING 60 MILES AN HOUR AND MY BACK DRIVER SIDE TIRE BLEW OUT. NO ACCIDENT. *NM

DT*: THE CONTACT STATED THE VEHICLE'S FRONT END VIBRATED AND PULLED TO THE LEFT AT VARIOUS SPEEDS, ALTHOUGH THE PROBLEM WAS MORE NOTICEABLE WHILE DRIVING 55 MPH. THE PROBLEM MAY HAVE CAUSED THE BALD SPOT OF THE OUTSIDE OF THE FRONT TIRE. THE SERVICE DEALER AND MANUFACTURER WERE NOTIFIED.

DT*: THE CONTACT STATED THE FRONTAL AND SIDE AIR BAGS DID NOT DEPLOY FOR BOTH FRONT SEATS WHEN INVOLVED IN A COLLISION. WHILE THE VEHICLE WAS TRAVELING 10 MPH, IT WAS STRUCK ON THE FRONT LEFT SIDE. THE ROAD CONDITIONS WERE CLEAR AND DRY. THERE WERE TWO PERSONS INJURED. THE DRIVER SUSTAINED INJURIES TO THE HEAD, NECK, CHEST AND BACK. THE PASSENGER SUSTAINED INJURIES TO THE NECK, KNEE AND STOMACH INJURIES. BOTH WORE SEAT BELTS AND WERE TAKEN TO THE HOSPITAL. A POLICE REPORT WAS TAKEN. THE VEHICLE WAS TOWED TO AN IMPOUND AND PICTURES WERE TAKEN.

DT*: THE CONTACT STATED THERE WAS A STRONG SMELL OF GASOLINE ALL AROUND THE MOTORCYCLE. THE SMELL WAS PRESENT SINCE PURCHASING THE MOTORCYCLE. THERE WAS A NHTSA RECALL, #06V013000 ON THE MOTORCYCLE REGARDING THE FUEL SYSTEM, GASOLINE: STORAGE: TANK ASSEMBLY. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE ON BACKORDER. THE CONTACT RECEIVED TWO SEPARATE RECALL LETTERS REGARDING THIS DEFECT IN JANUARY 2006. THE DEALERSHIP STILL HAS NOT REPLACED THE TANK, BECAUSE THE PARTS ARE NOT AVAILABLE. UPDATED 10/11/06. *JB

SPROCKET ON REAR WHEEL HUB WOBBLES UNDER LOAD. THIS CAUSES CLUNKING WHEN SHIFTING AND VERY POOR POWER TRANSMISSION. IN ADDITION THIS CAUSES PREMATURE BEARING, CHAIN AND SPROCKET WEAR. THE CAUSE IS THAT THE REAR SPROCKET CARRIER DOES NOT FULLY ENGAGE THE HUB DAMPER. UNDER LOAD THE SPROCKET BEARING HAS LATERAL FORCE APPLIED TO IT. THE REAR SPROCKET WILL ACTUALLY MOVE WITH ONLY HAND FORCE! THIS IS A DESIGN DEFECT AFFECTING ALL DL1000 VSTROMS. MANY OWNERS (MYSELF INCLUDED) ARE FIXING THIS DEFECT THEMSELVES AS SUZUKI WILL NOT ACKNOWLEDGE THE DEFECT EVEN EXISTS. THE KAWASAKI VERSION OF THIS MOTORCYCLE LIKELY HAS THE SAME DESIGN DEFECT. *NM

THE SUV MADE A STRANGE SOUND ON SUNDAY MORNING AS WE ATTEMPTED TO CRANK IT UP AND GO TO CHURCH (SEPTEMBER 3RD, 2006)..AFTER CHURCH IT MADE ANOTHER STRANGE SOUND WE MADE IT HOME AND THE POWER COMPLETELY WENT OUT IN OUR DRIVEWAY...(2) ON MONDAY (LABOR DAY, SEPTEMBER 4,2006)..I TOOK THE BATTERY OUT AND WENT TO TWO AUTO PARTS STORES TO HAVE IT TESTED...FINALLY GETTING A NEW BATTERY AT AUTOZONE (AT MY PERSONAL EXPENSE)...THE OLD BATTERY WAS NO GOOD..THEN PUTTING THE BATTERY BACK IN THE SUV STARTING IT UP AND NOTICING THAT THE GAS HAND REGISTERED ALMOST EMPTY, WHICH WAS IMPOSSIBLE BECAUSE WE ONLY DROVE 4 MILES TO CHURCH AND THE SUV HAD WELL OVER HALF A TANK OF FUEL..ANYWAY I DROVE TO THE CORNER GAS STATION (APPX. 4 BLOCKS) FILLED THE TANK STARTED TO DRIVE BACK AND ALL THE POWER WENT OUT ON THE VEHICLE AND THE STEERING WHEEL LOCKED UP ON ME...AT 35 MILES PER HOUR..ALMOST CAUSING THE VEHICLE DIRECTLY BEHIND ME TO REAR END ME...AT THAT POINT I HAD TO FIGHT TO KEEP THE SUV FROM GOING INTO THE DITCH BY THE SIDE OF THE ROAD...THE CONSEQUENCES ARE: THAT I AM SCARED TO DRIVE THE SUV AGAIN (3) WHAT WAS DONE OR IS BEING DONE: I HAD THE SUV TOWED TO THE JAY SUZUKI DEALERSHIP ON VETERANS PARKWAY IN COLUMBUS GEORGIA ON YESTERDAY AND THEY ARE STILL CHECKING INTO IT? AS THEY ARE UNABLE TO FIND THE CAUSE...AND I NOTIFIED AMERICAN SUZUKI CUSTOMER ASSISTANCE AUTOMOTIVE DIVISION IN BREA CALIFORNIA VIA FAX AND EMAIL AND THEY HAVE NOT HAD THE COURTESY TO GET BACK WITH ME..YET..PLEASE NOTE THIS SUV HAS HAD THE TWO RECALL CAMPAIGNS COMPLETED THAT WERE SUPPOSED TO PREVENT THIS FROM HAPPENING AND THIS IS THE THIRD BATTERY IN THIS 2003 XL-7 IN LESS THAN 33 MONTHS..SOMETHING IS VERY WRONG? *NM

SUZUKI AUTOMOTIVE OF CERRITOS AND SANTA ANA HAVE FAILED TO TIMELY REPAIR AND/OR INSTALL DAMAGED/DEFECTIVE PARTS ON MY 2005 FORENZA. DEFECTIVE/DAMAGED PARTS INCLUDE INTERIOR DOOR HANDLES, AIR BAG HARNESS/WIRING, AC KNOBS, STEREO BUTTONS ATTACHED TO STEERING WHEEL. FURTHER, SUZUKI HAS FAILED TO PROPERLY CORRESPOND WITH ME CONCERNING THESE ISSUES. MOST CONTACTS WERE INITIATED BY ME. *JB

DT*: THE CONTACT STATED ON TWO OCCASIONS WHILE DRIVING 35-40 MPH THE FRONT END SHOOK VIOLENTLY CAUSING THE CONTACT TO LOSE CONTROL OF THE VEHICLE AND DRIFT INTO THE OTHER LANE. THE FIRST TIME THE VEHICLE WAS TRAVELING 55 MPH. IN ADDITION, THE STEERING WHEEL VIBRATED AT VARIOUS SPEEDS. THE DEALERSHIP WAS UNABLE TO DUPLICATE THE PROBLEM.