SUZUKI Complaints

DEVELOPMENT OF "BRAKE SHAKE" UNDER NORMAL CONDITIONS, I.E. USAGE UNDER 15,000 MILES ANNUALLY; WARPED FRONT DISCS DUE TO INFERIOR MANUFACTURE/MATERIALS; ATTEMPTED TO RESOLVE UNDER WARRANTY; ADVISED BY SEVERAL DEALERSHIPS TO HAVE BRAKE PADS CHANGED AGAIN, NORMAL BRAKE PAD SEATING REACTION, OTHER LIES, ETC. *NM

I HAVE OWNED THIS CAR FOR ABOUT 8 MONTHS AND THE WINDSHIELD HAS NOW CRACKED OR CHIPPED TWICE FROM SMALL STONES OFF THE ROAD. I HAVE SIGNIFICANT WORRIES ABOUT THE QUALITY OF THIS GLASS IF IT IS FAILING SO EASILY. I UNDERSTAND THE ISSUES COULD BE FLUKES, BUT I AM NOT SURE AFTER A SECOND FAILURE. THE STONE IN THIS INCIDENT WAS VERY SMALL AND SHOULD NOT, IN MY OPINION, CAUSED A CRACK SO EASILY. I AM VERY WORRIED IN REGARDS TO A LARGER FAILURE AND HOPE YOU CAN INVESTIGATE THE ISSUE. *NM

SUZUKI IS AWARE OF LATENT DEFECTS CONCERNING TIMING CHAIN COVER SEALS THAT LEAK OIL AND WILL WORSEN OVER TIME. IT IS DOCUMENTED THAT THE LEAKS OCCUR WITH SUZUKI GRAND VITARAS FROM 1999-2001. MY GRAND VITARA IS ONE OF THOSE CARS WITH THE LATENT DEFECT. I TOOK IT TO A AUTHORIZED SUZUKI MECHANIC AS REQUIRED, BUT THEY NEVER INFORMED ME THAT SUZUKI WAS AWARE OF THE PROBLEM. AFTER FURTHER RESEARCH ON MY PART DID SUZUKI CORPORATION ACKNOWLEDGE THEY KNEW OF THE LATENT DEFECT. I AM ASKING SUZUKI IN ALL FAIRNESS TO COVER THE COST OF THIS REPAIR BASED ON THIS DOCUMENTED EVIDENCE. *NM

ON OR ABOUT JULY 26, 2005, DR. ____PURCHASED A 2005 SUZUKI VERONA EX FROM THE SUZUKI DEPOT. SINCE THAT TIME, THE VEHICLE HAS UNDERGONE A MULTITUDE OF PROBLEMS, MANY OF WHICH SUZUKI HAS BEEN UNABLE OR UNWILLING TO FIX. SINCE ITS PURCHASE ELEVEN MONTHS AGO, THE VEHICLE HAS EXHIBITED AIR CONDITIONING PROBLEMS, CAR SEAT WARMER PROBLEMS, CAR DOOR PROBLEMS, RECURRING ENGINE LIGHT PROBLEMS AND, MOST RECENTLY, SHAKING AND LURCHING ISSUES WHICH HAVE RENDERED THE VEHICLE UNSAFE TO OPERATE. OVER THE COURSE OF THE PAST SEVERAL MONTHS, THE VEHICLE'S ENGINE LIGHT HAS BEEN ENLIGHTENED ON A CONSISTENT BASIS. WHEN DR. ____FIRST BROUGHT THE VEHICLE IN FOR SERVICE, THE SERVICE DEPARTMENT DIAGNOSED A ENGINE THROTTLE PROBLEM. UNFORTUNATELY, REPAIRS PROVED INEFFECTIVE AND THE PROBLEMS QUICKLY RESURFACED CAUSING DR. ____ TO RETURN THE VEHICLE FOR REPAIR ON TWO ADDITIONAL OCCASIONS. WILLING TO GIVE SUZUKI YET ANOTHER CHANCE, ON MAY 30, 2006, DR. _____ BROUGHT THE VEHICLE IN FOR THE FOURTH TIME AS THE ENGINE LIGHT CONTINUED TO TURN ON AND OFF INTERMITTENTLY. WHAT DID HAPPEN WAS THAT THE ENGINE ISSUES PERSISTED, CAUSING DR. ______TO BRING HIS VEHICLE TO THE SERVICE DEPARTMENT FOR A FIFTH TIME ON JUNE 6, 2006, AT WHICH TIME HE SPOKE TO SERVICE MANAGER JOHNNY VIERA. OVER THE COURSE OF THE PAST SEVERAL WEEKS, DR. _______ HAS CONTINUED TO DRIVE THE VEHICLE NOTWITHSTANDING THE ENGINE RELATED PROBLEMS. NOW, HOWEVER, THE VEHICLE JERKS AND SHAKES WHEN DRIVEN RENDERING IT POTENTIALLY UNSAFE TO OPERATE. FRANKLY, WE BELIEVE ENOUGH IS ENOUGH AND ARE NO LONGER INTERESTED IN WASTING DR. ______'S TIME WHILE INEFFECTUAL REPAIR ATTEMPTS ARE MADE. THE VEHICLE, QUITE CLEARLY, CAN ONLY BE CONSIDERED A "LEMON" AND DEMAND IS HEREBY MADE THAT SUZUKI TAKE POSSESSION OF THE VEHICLE AND REFUND THE FULL PURCHASE PRICE AND ALL ASSOCIATED COSTS TO DR. ____. *NM

CAR PURCHASED 8/17/05 IN CT. OWNER MOVED TO TALLAHASSE 8/25/05. ROUTINE MAINTENANCE PERFORMED AT TALLAHASSEE SUZUKI DEALER. OWNER MOVED TO MIAMI JAN 06. FLAT TIRE NOTICED 8/16/06 AND LACK OF TREAD ON BOTH REAR TIRES. CAR TAKEN TO SUZUKI DEALER IN MIAMI ON 7/17/06 FOR REPAIR & EXPLANATION. DEALER SAYS TIRES WERE NOT ROTATED BY TALLAHASSEE SUZUKI DEALERSHIP DURING ROUTINE MAINTENANCE. OWNER TRUSTED DEALER TO PERFORM ROUTINE SERVICING AND ASSUMED ANYTHING NECESSARY WAS DONE. SUZUKI BLAMING OWNER FOR LACK OF ROTATION! CAR ALSO TAKEN TO YOKAHAMA TIRE DEALER ON 7/17/06 WHO WROTE LETTER CONFIRMING TIRES NOT DEFECTIVE. YOKAHAMA TOLD OWNER THAT THE 2005 SUZUKI AEREO HAS PROBLEMS WITH EXCESSIVE REAR TIRE WEAR. A VIN CHECK, WHICH CONFIRMS THERE IS A BULLETIN ON THIS, BUT SUZUKI AVOIDING THIS ISSUE AND BLAMING OWNER! OWNER OFFERED A FREE ALIGNMENT IF OWNER PURCHASES NEW TIRES.ISSUE OF WHY THE TREAD IS GONE ON A NEW CAR IS BEING IGNORED. SUZUKI ALSO IGNORING PROBLEM WITH DEALER IN TALLHASSEE NOT PERFORMING TIRE ROTATION, AND BLAMING OWNER! AWAITING CALL FROM REGIONAL MGR BUT WERE TOLD THAT HE WILL SUPPORT DISTRICT MGR. OWNER ALSO TOLD TO DRIVE TREADLESS CAR 10 HOURS TO TALLAHASSEE TO TAKE MATTER UP WITH THAT DEALER. WHY ISN'T SUZUKI GETTING INVOLVED WITH THIS? NATIONAL SUZUKI CUSTOMER SERVICE NOT ADVOCATING FOR OWNER, ONLY PROTECTING SUZUKI. THE CAR IS GOING BACK TO MIAMI DEALERSHIP TODAY 7/18/06 FOR FUTHER INSPECTION WHICH WAS ONLY OFFERED AFTER OWNER REFUSED TO LEAVE UNTIL TREATED FAIRLY. NOT ONLY IS SUZUKI IGNORING A LACK OF DEALERSHIP SERVICING, AND BLAMING OWNER, BUT THEY ARE IGNORING BIGGER ISSUE WHICH IS THAT THE CAR IS CAUSING EXCESSIVE REAR TIRE WEAR! *NM

I BOUGHT NY 2003 SUZUKI XL7 IN MARCH 2006 . I WAS PUTTING GAS IN WHEN THE FUEL TANK DOOR FELL OFF. BEFORE THE WARRANTY WAS UP. I CALLED THE DEALERSHIP HE SAID IT WAS NOT COVERED BUT COULD GET ME A NEW ONE AND PAINT IT FOR ABOUT $100.00. WHY I JUST BOUGHT IT LESS THAN 4 WEEKS AGO USED BUT I DIDN'T EXPECT IT. I WAS SHOCKED AND SO DISAPPOINTED BECAUSE I REALLY LIKE THIS VEHICLE. *JB

I BOUGHT MY CAR BRAND NEW WITH JUST 15 MILES ON IT AND HAD IT FOR 2 WEEKS AND THEN IT STARTED GIVING ME PROBLEMS WITH STARTING. *JB

I HAD AN OVERHEATING ISSUE WITH THE BIKE. THE MOTORCYCLE HAD 800 MILES ON IT. I WAS RIDING ON THE HIGHWAY WITH THE AIR TEMPERATURE AROUND 70 DEGREE. THE BIKE WAS RUNNING AROUND 200 DEGREES. WHEN I STOPPED FOR GAS AT THE GAS STATION THE BIKE IMMEDIATELY OVERHEATED UP TO 250 DEGREES WHEN I TURNED OFF THE ENGINE. AN INDEPENDENT PROFESSIONAL MOTORCYCLE REPAIR SHOP REPAIRED THE BIKE AFTER THE FAILURE AND THEY FOUND OUT THAT THIS SERIES OF BIKES HAS A DESIGN FAILURE AT THE THERMOSTAT HOUSING. THE HOUSING IS SMALLER THAN THE THERMOSTAT'S OPENING PART SO THE THERMOSTAT CAN NOT OPEN FULLY OR CAN BE STUCK INSIDE IN A PARTLY OPENED POSITION. THE LOCAL SUZUKI DEALER IGNORED THE PROBLEM!!! THIS PROBLEM CAN CAUSE THE ENGINE BRAKES DOWN. AMERICAN SUZUKI HAS BEEN NOTIFIED BY A LETTER ABOUT THE PROBLEM THERE IS NO RESPONSE YET. *JB

DT*: THE CONTACT STATED THAT THERE WERE SEVERAL PROBLEMS WITH THE VEHICLE. THE ENGINE WAS SMOKING AND THERE WAS A NOISE COMING FROM THE ENGINE. ALSO, THE BRAKES EXHIBITED EXTENDED STOPPING DISTANCE. ON OCCASION, THE VEHICLE ACCELERATED WITHOUT EFFORTS. THE CONTACT ALSO EXPRESSED THAT GAS LEAKED AND WOULD NOT TRANSMIT TO THE ENGINE. THE OIL LIGHT ILLUMINATED EVEN WHEN WAS JUST INPUT.

DT*: THE CONTACT STATED THAT WHILE DRIVING BETWEEN 50 TO 70 MPH (BETWEEN 3000 AND 4500 RPM), THE ENGINE VIBRATED EXCESSIVELY. THIS ISSUE HAS BEEN PROGRESSIVELY WORSENING. AS A CONSEQUENCE OF THE ISSUE THE DRIVER'S HANDS FELL ASLEEP AFFECTING THE ABILITY TO CONTROL THE BREAKING AND THE ACCELERATION OF THE MOTORCYCLE. THE MANUFACTURER WAS CONTACTED WHO DETERMINED THAT THE PROBLEM WAS NORMAL. UPDATED *JB