SUZUKI Complaints

MY SON WAS RIDING UP OUR ROAD ON HIS SUZUKI GSX-R600. WHEN HE HIT HIS BRAKES TO A VOID HITTING A CAT. THE FRONT FRAME OF HIS MOTORCYCLE BROKE APART. AT THE WELD. ALL THE WELDS ON THIS FRAME LET GO. *JB

WHILE RIDING MY 2006 SUZUKI GSXR 1000 PURCHASED IN JAN. OF THIS YEAR A DOG ENTERED THE ROAD WHILE I WAS EXITING A TURN. I BROUGHT THE BIKE TO AN UPRIGHT POSITION AND APPLIED BOTH BRAKES. THE REAR OF MY BIKE WENT UP IN THE AIR TO ABOUT THE 11 O'CLOCK POSITION. I RELEASED MY FRONT BRAKES AND THE REAR CAME BACK DOWN STILL IN AN UPRIGHT POSITION BUT WHEN MY WHEEL MADE CONTACT WITH THE ROAD MY FRAME JUST UNDER THE GAS TANK BROKE IN HALF SEPARATING, SENDING ME INTO THE WOODS ALONG THE ROAD. I WAS TRANSPORTED TO THE LOCAL TRAUMA CENTER VIA EMS WHERE I HAD TO HAVE THE TIBIA IN MY RIGHT LEG REMOVED AND REPLACED WITH A ROD AND I ALSO BROKE MY RIGHT SHOULDER. AT THIS TIME NOTHING HAS BEEN DONE TO REPAIR BIKE. *JB

DT*: THE CONTACT STATED AT VARIOUS SPEEDS WHILE APPLYING PRESSURE TO THE BRAKES, THE BRAKES GRABBED CAUSING THE VEHICLE TO JERK. THE HARDER THE PRESSURE APPLIED TO THE BRAKES, THE WORSE THE GRABBING BECAME. THE PROBLEM WAS PROGRESSIVELY GETTING WORSE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, WHERE IT WAS DETERMINED BOTH FRONT AND BACK BRAKE PADS NEEDED TO BE REPLACED. THE MANUFACTURER HAS BEEN ALERTED.

I BOUGHT A SUZUKI FORENZA 2006 IN 10/2005 AND SINCE FEBRUARY 2006 I'VE BEEN HAVING THE SAME PROBLEM, 5 OUT OF 7 DAYS IT DOES NOT WANT TO START, I HAVE TAKEN THE CAR TO THE DEALER FOR THE SAME THING THREE TIMES AND I CALL EVERY WEEK FOR THE SAME REASON, NOW THEY ARE TELLING ME THAT THEY ARE AWARE OF THIS PARTICULAR PROBLEM WITH THE FORENZAS BUT THEY DO NOT HAVE A FIX FOR THIS PROBLEM AND THERE IS NOTHING THEY COULD DO FOR ME. WE BOUGHT NEW SO WE WOULDN'T HAVE ANY PROBLEMS, AND WE ARE PAYING FOR THIS CAR. PLEASE HELP US. *JB

DT*: THE CONTACT STATED THAT THE AIRBAG LIGHT WAS ILLUMINATED. THE DEALER DETERMINED THAT THE AIRBAG WILL NOT DEPLOY, HOWEVER THEY ARE NOT ABLE TO REPAIR THE AIRBAG PROBLEM.

DT*: THE CONTACT STATED THE BUTTON USED TO OPEN THE SLIDING DOORS JAMMED. THE OCCUPANTS IN THE BACK SEAT WERE UNABLE TO EXIT THE VEHICLE. THE VEHICLE DOOR WAS RIGGED WITH A SCREW DRIVER TO RELEASE THE PASSENGERS AND FIX THE DOOR JAM. THE DEALERSHIP HAS BEEN ALERTED.

DRIVING SOUTH ON INTERSTATE 81 (MILE MARKER 109-110) SEVERAL CARS, INCLUDING MYSELF, LOST CONTROL OF THEIR VEHICLES (HYDROPLANING) THROUGH THIS SECTION OF THE HIGHWAY. IT WAS APPARENTLY A KNOWN PROBLEM AREA TO EMERGENCY PERSONNEL, POLICE AND TOW COMPANIES AND FROM TALKING TO ALL OF THEM PENN DOT REFUSES TO DO ANYTHING ABOUT IT. THE LOCALS CALL IT 'DEAD MAN'S TRAP' OR SOMETHING LIKE THAT. THE TOWING COMPANY HAD ALREADY PICKED UP 5 CARS THAT AFTERNOON. THERE ARE NO GUARD RAILS AND I WENT OVER AN EMBANKMENT, THROUGH THE WOODS AND HIT A TREE DEAD ON AND CENTER. I WAS DRIVING A 2004 SUZUKI XL7. IT SMASHED THE FRONT BUMPER THROUGH THE RADIATOR. THE AIR-BAGS NEVER DEPLOYED. LESS THAN A MONTH AGO I HAD THIS VEHICLE IN FOR SERVICE (UNDER WARRANTY) BECAUSE THE "AIR-BAG DISENGAGED" LIGHT WAS COMING ON AND STAYING ON. THE COMPUTER WAS REPLACED ON THE VEHICLE APPROXIMATELY. 2 WEEKS BEFORE THE CRASH. I ALWAYS WEAR A SEAT BELT AND AM THANKFUL IT DID ITS JOB! I AM ALSO PLEASED TO ANNOUNCE WITH ALL THE SPINNING, BOUNCING OFF TREES GOING DOWN HILL THAT MY SUV NEVER ROLLED. MY BIGGEST CONCERN IS THE FAILURE OF THE AIRBAGS TO DEPLOY WHEN HIT WITH SUCH FORCE DEAD CENTER IN THE FRONT OF THE VEHICLE. *JB

APPROXIMATELY IN JUNE 2005 A NOISE AND VIBRATION DEVELOPED WHEN RUNNING THE A/C AND IT TURNED OUT TO BE THE S-BELT TENSIONER, WHICH WAS REPLACED AT MY EXPENSE, AT CRAWFORD SUZUKI ON AIRWAYS BLVD. IN EL PASO, TEXAS.ON JUNE 12, 2006, WHILE RETURNING FROM TUCSON, AZ, MY WIFE NOTICED A VIBRATION AND NOISE. I TOOK THE CAR TO CRAWFORD SUZUKI ON 6/15/2006 (SMCS345882). AFTER THE CAR WAS EXAMINED BY THE TECHNICIAN I WAS TOLD THAT THE PROBLEM WAS A MISALIGNED, FACTORY INSTALLED POWER STEERING BRACKET. ACCORDING TO THE SERVICEMAN ABLE AGUIRRE, I WOULD HAVE TO FULLY PAY FOR THE REPAIR AS THE CAR IS OVER THE WARRANTY PERIOD.ON SATURDAY 17, I SPOKE TO JAVIER, THE OWNER OF THRIFTY CAR SALES AND HE AGREED THAT SUZUKI SHOULD REPAIR AT THEIR EXPENSE WHAT IS OBVIOUSLY A FACTORY DEFECT. AT CRAWFORD THEY AGREE THAT THIS IS A MATTER OF A FACTORY DEFECT AND THEREFORE THE MANUFACTURER IS RESPONSIBLE FOR IT.ON FRIDAY 23, I SPOKE TO A PERSON WHO IDENTIFIED HIMSELF AS ''MANNY'' THE SERVICE MANAGER TOLD ME THAT ALL HE COULD DO WAS TO CONTACT THE SUZUKI DISTRICT MANAGER AND HE WOULD GET BACK TO ME. HE ALSO, STATED THAT THIS SPECIFIC PROBLEM WAS ADDRESSED IN A ''SERVICE BULLETIN'' THEY HAD RECEIVED ABOUT A MONTH AFTER THESE UNITS WERE PLACED ON THE MARKET AND A REPLACEMENT BRACKET WAS AVAILABLE, BUT THERE WAS NO RECALL. SOMETIME LATER, MANNY TOLD MY WIFE THAT THEIR SOLUTION IS THAT THEY WILL PROVIDE THE PARTS AND I WILL HAVE TO PAY FOR LABOR. THIS IS UNACCEPTABLE AS I ALREADY PAID A COUPLE OF HUNDRED DOLLARS FOR A PROBLEM THAT NOW WE KNOW WAS CAUSED BY THIS FACTORY DEFECT. I THINK THAT SINCE THEY KNEW OF THE DEFECT EARLY ENOUGH, THEY ARE FULLY RESPONSIBLE SINCE THEY NEITHER THE SUZUKI DEALERSHIPS NOR THE FACTORY, DISCLOSED THIS DEFECT PRIOR TO THE SALE OF THE AUTOMOBILE TO THE PROSPECTIVE CUSTOMERS, NEITHER DID THEY MAKE AN EFFORT TO CAUSE THE REPAIR. *NM

THE AIR BAG LIGHT CAME ON. CALLED HERTZ THROUGH WHOM WE HAVE A MAINTENANCE AGREEMENT FOR OIL CHANGES AND SUCH. HERTZ SCHEDULED US IN RIGHT AWAY BECAUSE IT WAS A SAFETY ISSUE. HERTZ TOOK IT TO THE LOCAL SUZUKI DEALERSHIP, JIM SMOLICH MOTORS. JSM TOLD HERTZ THAT THE AIR BAG SYSTEM WAS GROUNDING OUT AND THAT IT WAS A KNOWN ISSUE. AIR BAGS CAN DEPLOY AT WILL WITH THIS PROBLEM. JSM TRIED TO CONTACT SUZUKI NA TO SEE IF THEY WOULD COVER A KNOWN ISSUE SINCE VEHICLE WARRANTY OUT 5,000 MILES. JSM CONTACTED HERTZ AND LET THEM KNOW THAT THIS WOULD NOT BE COVERED. HERTZ TOLD ME. ALSO TO ASK HOW TO PROCEED AS THIS WILL COST $1,500. I CONTACTED JSM, GOT VOICEMAIL SO I CALLED SUZUKI NA. I REPORTED THE PROBLEM TO THE CSR. SHE CONTACTED THE DISTRICT SERVICE MANAGER CHRIS WHO WAS GOING TO JSM WHO SEEMED UNAWARE OF THE SITUATION UP TILL THAT POINT. HE SAID HE WOULD REVIEW THE SITUATION AND MAKE A DECISION. I CALLED JSM, SPOKE TO CRAIG, SERVICE ADVISOR. CRAIG TOLD ME THAT ''A DEALERSHIP WILL USUALLY SHOW GOOD FAITH AND DO A REPAIR SUCH AS THAT OUT OF WARRANTY BUT SINCE I DIDN'T BUY MY CAR AT THEIR DEALERSHIP THEY WERE NOT GOING TO EAT IT. I TOLD HIM IT WASN'T ABOUT HIS DEALERSHIP IT WAS ABOUT A KNOWN ISSUE NOT BEING DEALT WITH AND THAT CHRIS WAS UNAWARE OF MY ISSUE. HE SAID HE WOULD MAKE SURE THAT CHRIS HAD BEEN TOLD ABOUT IT BUT HE KNEW THEY HAD BEEN WORKING WITH SUZUKI ON MY ISSUE AND SUZUKI DENIED MY ISSUE SINCE MY CAR WAS OUT OF WARRANTY. I TOLD HIM IT WASN'T ABOUT THE WARRANTY, IT WAS ABOUT A KNOWN SAFETY ISSUE GOING UN-ADDRESSED. HE SAID ANY CAR THAT BREAKS DOWN COULD BE CONSIDERED A SAFETY ISSUE AND THAT THINGS WEAR OUT. WAS HE SERIOUSLY COMPARING AN AIRBAG DEPLOYING AT WILL TO AN ENGINE BURNING UP BECAUSE SOMEONE DIDN'T PUT OIL IN IT, OR A WATER PUMP GOING OUT? HOW MANY CAR ACCIDENTS AND DEATHS ARE CAUSED BY A BAD BATTERY OR ALTERNATOR? ASKED SUZUKI CSR IF I NEEDED TO GET THE CAR BACK, DRIVE IT, AND LET THE AIRBAG DEPLOY IN ORDER TO GET RESOLUTION IN THIS MATTER WITH A LAWSUIT. *JB

DT*: THE CONTACT STATED THE VEHICLE HAD A PROBLEM WITH THE FUEL PUMP. THE FIRST VEHICLE WAS EXCHANGED AT THE DEALER FOR ANOTHER VEHICLE OF THE SAME YEAR, MAKE AND MODEL AFTER SIX WEEKS DUE TO REPLACEMENT FUEL PUMPS NOT REPAIRING THE PROBLEM. THE REPLACEMENT VEHICLE HAS ALSO BEEN TAKEN TO THE DEALER FOR THE SAME PROBLEM WITH THE FUEL PUMP.