SUZUKI Complaints

I AM SENDING THIS TO YOU SO MAYBE YOU CAN HELP ME. MY HUSBAND AND I PURCHASED A SUZUKI GRAND VITARA XL-7 3 YEARS AGO. MY XL-7 MANUFACTURES DATE IS 4/02. THE BUCKLE THAT SLIDES ON THE SEAT BELTS IS RUBBING ON THE SEAT BELTS AND TEARING MY SEAT BELTS. ALL MY REAR SEAT BELTS ARE RUINED. TWO OF THE ARE COMPLETELY IN HALF AND ONE IS HANGING ON ONLY BY A FEW STRANDS AND THE LAST IS JUST STARTING TO TEAR. I HAVE CONTACTED SUZUKI AND HAVE TAKEN IT TO HAVE AN INSPECTION ON THEM AND I FOUND OUT TODAY THAT SUZUKI IS GOING TO DO NOTHING ABOUT THIS PROBLEM. IF YOU SEE THE SEAT BELTS YOU CAN TELL IT IS OBVIOUSLY FROM THE BUCKLE. THIS IS MY ONLY FAMILY VEHICLE WE HAVE AND WE ARE A FAMILY OF 4. I HAVE A 1980 VEHICLE AND HAVE NEVER HAD A PROBLEM WITH THE SEAT BELTS AND ANY OTHER VEHICLE I HAVE EVER HAD I NEVER HAD THIS PROBLEM. CAN YOU PLEASE HELP ME? *NM

IN RESPONSE TO A RECALL ON MY SUZUKI INTRUDER 1500 FOR THE GAS TANK, I TOOK MY MOTORCYCLE TO HAHM MOTORSPORTS, 125 E. BALL RD., ANAHEIM, CA 92805 ON MARCH 6, 2006. YESTERDAY, MAY 9TH, THEY GAVE ME A CALL TO SAY THAT THEY HAD PUT A TEMPORARY PATCH ON IT SO THAT IT WAS SAFE TO RIDE UNTIL THE NEW GAS TANK CAME IN. IT'S BEEN OVER 60 DAYS THAT I'VE BEEN UNABLE TO USE MY MOTORCYCLE AND YET I PAID INSURANCE AND MADE PAYMENTS FOR A BIKE THAT I COULD NOT USE. WHEN THE NEW GAS TANK ARRIVES I WILL STILL HAVE TO TAKE IT IN AGAIN. WE HAVE SENT A COMPLAINT TO THE BETTER BUSINESS BUREAU IN OUR LOCAL AREA. HAHM MOTORSPORTS NEVER RETURNED THEIR CALLS AND AS A RESULT OUR COMPLAINT IS ON FILE WITH THEM FOR THE NEXT THREE YEARS. I CAN'T UNDERSTAND HOW PEOPLE LIKE THIS STAY IN BUSINESS. IF THEY WERE RATED LIKE THE RESTAURANTS IN CALIFORNIA AND HAD TO SHOW THAT RATING ON THE FRONT DOOR I'M SURE THEY WOULD HAVE TO GO OUT OF BUSINESS. WE ALSO FILED A COMPLAINT WITH THE BUREAU OF AUTOMOTIVE REPAIR. THEY ARE CURRENTLY INVESTIGATING THIS. WE WOULD APPRECIATE ANY HELP THAT YOU CAN GIVE US. WE ARE JUST EVERYDAY WORKING PEOPLE WHO TOOK THIS MOTORCYCLE TO HAHM MOTORSPORTS IN GOOD FAITH. WE WILL NEVER DEAL WITH HAHM MOTORSPORTS OR SUZUKI EVER AGAIN. *NM

THERE IS A FAULTY WIRING HARNESS ON THE IGNITION OF MY 2003 SUZUKI SV1000S MOTORCYCLE. A FEW FRIENDS FOUND THIS PROBLEM AND ONE CRASHED THE BIKE BECAUSE OF THIS PROBLEM. I SIMPLY INSPECTED MY BIKE AFTER HEARING ABOUT THIS PROBLEM AND FOUND THAT THIS WAS THE CASE IN MY IGNITION. THE HARNESS CANNOT SUSTAIN THE CURRENT LOAD AND MELTS, CAUSING THE MOTORCYCLE TO SHUT DOWN. THIS SHOULD BE A RECALL BY SUZUKI TO PREVENT ANY MORE DANGEROUS SITUATIONS. FIRE IS A POSSIBILITY OR CRASHING DUE TO TOTAL LOSS OF ENGINE POWER. *NM

MY VEHICLE LOCKED AFTER SHUTTING THE BACK PASSENGER DOOR. I JUST PLACED MY SON IN THE CAR SEAT AND BUCKLED HIM. I SHUT THE DOOR AND WALK COMPLETELY AROUND THE CAR TO OPEN FRONT DRIVER'S DOOR. BEFORE I COULD OPEN DOOR, THE VEHICLE LOCKED ITSELF WITH MY SON, KEYS, AND PHONE INSIDE. IT WAS 94 DEGREES OUTSIDE AND HUMID. WE CALLED FOR HELP AND TRIED TO SLIDE ANTENNA IN TO UNLOCK. AFTER CONTACTING THE DEALERSHIP, GARRETT SAID THAT THIS IS AN ONGOING PROBLEM AND THE NEW PARTS MAY NOT FIX THE PROBLEM. *NM

COMPLAINT NO. 1 THE FUEL LINE OF MY 2004 SUZUKI VERONA BECAME DISCONNECTED, CAUSING ME TO LOSE POWER WHILE I WAS DRIVING AND CAUSING FUEL TO SPILL ON THE ROADWAY. THE PROBLEM WAS ALLEGEDLY FIXED BY FRANKLIN SQUARE SUZUKI. HOWEVER, A FEW MONTHS LATER, THE FUEL LINE AGAIN BECAME DISCONNECTED CAUSING ME TO LOSE POWER WHILE DRIVING AND CAUSING FUEL TO BE SPILLED ON THE ROADWAY. THE PROBLEM WAS FIXED BY MALMSTROM SUZUKI. COMPLAINT NO. 2. THE BRAKE PEDAL SWITCH HAS BECOME INOPERABLE SIX OR SEVEN TIMES. WHEN THE SWITCH BECOMES INOPERABLE, THE BRAKE LIGHTS ARE NOT ACTIVATED WHEN I DEPRESS THE BRAKE PEDAL. IN ADDITION, THE TRANSMISSION LEVER CANNOT BE RELEASED FROM PARK UNLESS I USE THE KEYHOLE OVERRIDE. THE PROBLEM HAS BEEN REPAIRED EACH TIME (OCCASIONALLY AFTER A FEW VISITS), BUT NEVERTHELESS, HAS OCCURRED WAY TOO MANY TIMES, EVEN AFTER SUZUKI SUPPOSEDLY CAME UP WITH A FIX FRO THE PROBLEM BY REDESIGNING THE BRAKE PEDAL SWITCH. THE MOST RECENT DATE IS INDICATED BELOW.*JB

NOT EVEN A FULL MONTH AFTER PURCHASING A 2006 SUZUKI FORENZA SEDAN, THE CAR DOESN'T START AFTER SITTING JUST OVERNIGHT FOR THE LAST TWO WEEKS THAT I'VE OWNED IT. WHEN I CALLED KEYSTONE MOTORS IN MONTGOMERVILLE, PA, THE MANAGER WAS SMUG AND UNPROFESSIONAL. AND EVEN THOUGH THEY ARE A J.D. POWERS ASSOCIATE WINNER, HE SAID HE DIDN'T CARE ABOUT J.D. POWERS. THEY ARE GOING TO LOOK AT THE CAR, BUT I TOLD THEM IF JUST ONE MORE THING GOES WRONG, I WILL BE TRADING FOR A CAR THAT RUNS. *NM

CONSUMER 2005 RENO S USED 35 GALLONS OF GAS IN THE FIRST 688 MILES. THE WINDOW STICKER STATED THAT THE VEHICLE SHOULD RECEIVE 22 MPG CITY AND 30 MPG HIGHWAY. *TS THE VEHICLE GETS ON AVERAGE 19 MPG. THE CONSUMER HAS COMPLAINED TO THE DEALER THREE TIMES. THE DRIVER'S SIDE DOOR WAS OUT OF ALIGNMENT. THE CONSUMER ALSO HAS ISSUES WITH THE VEHICLE'S TRANSMISSION AND EXTERIOR WORKMANSHIP. *NM

I BOUGHT A SUZUKI FORENZA 2005 FOR MY MOTHER LAST AUGUST. SHE DROVE THIS CAR FOR 5 MONTHS AND SHE DIDN'T HAVE A SINGLE PROBLEM. IN JANUARY SHE WAS APPROACHING A RED LIGHT AT THE INTERSECTION AND HER CAR WOULD NOT STOP. SHE DROVE THROUGH THE RED LIGHT BUT IT WAS EARLY IN THE MORNING AND THERE WERE NO OTHER CARS ON THE ROAD. SLOWLY HER CAR STOPPED. 2 WEEKS PASSED AND SHE HAD THE SAME PROBLEM. ABOUT A MONTH PASSED, SHE WAS APPROACHING THE RED LIGHT AND HER CAR WOULD NOT STOP. SHE CALLED ME. SHE WAS CRYING AND SHE TOLD ME SHE WAS AFRAID TO DRIVE THIS CAR. I CALLED GOOD YEAR IN CT AND ASKED THEM TO CHECK THE BRAKES. AT THE GOOD YEAR THEY COULD NOT FIND ANYTHING WRONG WITH THE BRAKES. ON APRIL 1, SHE WAS DRIVING TO HER SCHOOL AND HER CAR WOULD NOT STOP AGAIN. WE TOOK CAR TO SUZUKI GARAGE IN NORWICH, CT. I SPOKE WITH THEIR REPRESENTATIVE ALMOST EVERY DAY FOR A WEEK. THEY TOLD ME THAT THEY TOOK A CAR FOR A TEST DRIVE SEVERAL TIMES AND BRAKES WORKED NORMALLY. THEY TOLD ME THAT THE NEXT TIME SHE IS GOING TO HAVE THIS PROBLEM BRING THIS CAR TO THEM. I CALLED THEIR CORPORATE NUMBER. I SPOKE WITH THE REPRESENTATIVE FIRST AND THEN I SPOKE WITH THEIR SUPERVISOR MARY SMITH. SHE TOLD ME IF THE SUZUKI MECHANIC CLEARED A VEHICLE THEN THERE IS NOTHING THEY CAN DO. MY MOTHER PICKED HER VEHICLE ON APRIL 8. ON APRIL 13, I MY MOTHER CALLED. SHE HAD AN ACCIDENT. I SPOKE TO TALK TO THE POLICE OFFICER. I WAS TRYING TO TELL POLICE OFFICER THAT THIS CAR HAS PROBLEM WITH THE BRAKES. HE TOLD ME THAT HE SAW A RECEIPT FROM SUZUKI THAT THE BRAKES WORKED GREAT. I TOLD HIM THAT THIS INCIDENT HAPPENED 5 TIMES IN 2.5 MONTHS. THIS CAR IS ONLY 8 MONTHS OLD AND MY MOTHER IS AFRAID TO DRIVE IT. I FEEL THAT SUZUKI FAILED TO HELP ME. *NM

"(1)EVENTS LEADING UP TO THE FAILURE" A SLIGHT KNOCKING IN THE ENGINE. IT SOUNDED LIKE THE VALVES NOT BEING ADJUSTED. I TOOK THE BIKE INTO THE DEALERSHIP AND THEY ADJUSTED THE VALVES "(2)FAILURE ANDS ITS CONSEQUENCES". THE KNOCKING CONTINUED AFTER THE VALVE ADJUSTMENT. THE SERVICE MANAGER SAID THAT IT WAS PISTON KNOCK. HE PUT A OVER A HALF A GALLON OF OIL INTO THE ENGINE. THE CRANKCASE ONLY HOLDS 2.4 QUARTS WITH FILTER CHANGE, 1.9 QUARTS WITH OUT A CHANGE OF THE FILTER. THE MANAGER STATED THAT THERE WAS NOTHING I COULD DO EXCEPT PUT IN OIL EVERYDAY. THE BIKE WAS BRAND NEW WITH ONLY 4,000 MILES ON IT. I TOOK IT TO A DIFFERENT SHOP, AND THEY STATED THE SAME THING: LACK OF LUBRICATION. I DO NOT DENY THE LACK OF LUBRICATION; HOWEVER, THERE WAS OIL IN THE CRANKCASE. THEY (NEW DEALER) SAID THAT THEY (SUZUKI) WOULD SEND OUT A REGIONAL TECH. TO CHECK THE ENGINE. IT SAT THERE FOR OVER A MONTH. THEY DENIED THE WARRANTY WORK. THEY NEVER SENT THE REGIONAL TECH TO LOOK AT THE BIKE. "(3) WHAT WAS DONE TO CORRECT THE FAILURE; PARTS REPAIRED OR REPLACED" THE SECOND DEALER REPLACED THE PISTON, THE LOWER END BLOCK, OIL PUMP, AND ALL THE NECESSARY LUBRICATIONS. THEY WERE GOING TO REPLACE THE CRANKCASE, BUT THEY NOTICED THAT THE HEAT MARKS INSIDE OF THE CRANKCASE WAS THE SAME AS THE REPLACEMENT PART BECAUSE OF THE WELDING THAT THEY DID ON THE PART. I BELIEVE THAT THERE WAS SOMETHING WRONG WITH THE OIL PUMP, AND THEY SAID THAT THEY REPLACED IT BECAUSE IT IS COMMON TO DO SO WITH THIS TYPE OF REPAIR. I HAVE DONE RESEARCH AND I AM NOT THE FIRST WITH THIS PROBLEM. THIS IS THE SAME ENGINE THAT THEY USE ON SOME DIRT BIKES. I HOPE THAT THERE ARE OTHER PEOPLE WITH THE SAME PROBLEM THAT COME FORTH SO THAT YOU CAN DO SOMETHING ABOUT THIS PROBLEM. *JB

DT*: THE CONTACT STATED WHILE DRIVING 40 MPH ON DRY ROADS, THE VEHICLE ACCELERATED WITHOUT WARNING AND WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED. THE VEHICLE WAS TAKEN TO A SERVICE DEALER 5 TIMES WHERE THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE SUZUKI COMPANY WAS CONSULTED, WHO INFORMED THE CONTACT THAT THERE IS A DIAGNOSTIC TESTING CODE THAT MUST APPEAR WHILE DIAGNOSING THE VEHICLE IN ORDER TO LEGITIMIZE THE REPAIR OF THE VEHICLE. HOWEVER THE DEALER DID NOT PROVIDE THE CONTACT WITH THE DIAGNOSTIC CODE.