SUZUKI Complaints

DT: OWNER HAS A MOTORCYLCE. WHILE DRIVING ON THE HIGHWAY AT 70 MPH THE BALL BEARNINGS FELL OUT OF THE FRONT WHEEL. THIS CAUSED THE VEHICLE NOT TO HAVE ANY FRONT BRAKES. THEN, THE OWNER LEANED TO THE RIGHT AND LET THE MOTORCYCLE ROLL TO A STOP. THE FRONT WHEEL WAS WOBBLING. THERE WAS A FRONT WHEEL BEARING PROBLEM ABOUT A YEAR AND A HALF AGO. IT WAS MAKING A CLICKING NOISE AND HAD TO BE REPLACED AT 9,000 MILES. THE FRONT WHEEL BEARNINGS FELL OFF LAST WEDNESDAY. THE MOTORCYLE WAS TOWED. THE OWNER TOOK IT TO DEALERSHIP AND THEY REPAIRED IT. THE DEALERSHIP ADVISED THE OWNER THAT THE WHEEL BEARNINGS WERE DERVIED FROM THREE DIFFERENT SOURCES. THEY INDICATED THE BEARNING THAT FAILED WAS CALLED A KACHI BEARING. THE OWNER CALLED SUZUKI AND MADE A COMPLAINT WITH THEM. THE MECHANIC REPLACED THE BEARING WITH A KOYO. THE OWNER HAD TO REPLACE THE KACHI BEARNIGS TWICE WITHIN 15000 MILES. THE OWNER WAS CONCERNED THIS PRODUCT COULD CAUSE DEATH OR INJURY TO RIDER OR OTHER MOTORISTS. *AK

WHILE RIDING THE MOTORCYCLE THE ELECTRONICS AND ENGINE BEGAN TO CUT-OUT INTERMITTENTLY. UPON INSPECTION, IT WAS FOUND THAT THE CONNECTOR BETWEEN THE IGNITION SWITCH AND THE IGNITION RELAY HAD MELTED AND WAS SHORTING OUT. THE FUSE ON THE CONNECTION DID NOT BLOW. THERE WAS NO MOISTURE PRESENT OR OTHER EXPOSURE.*JB

ENGINE LIGHT CAME ON 10 MINUTES AFTER I PURCHASED THE VEHICLE ON AUGUST 6, 2005 IT WAS SPUTERRING AND JERKING WHEN I TRIED TO ACCELERATE ALSO AT LOW SPEEDS IT ACTS AS THOUGH IT IS GOING TO CUT OFF. THE VEHICLE IS STILL UNDER WARRANTY. TOOK IT TO THE DEALER THEY FOUND CYLINDER #2 PLUG FAILED. THEY REPLACED IT. 2 DAYS LATER THE ENGINE LIGHT WAS BACK ON I AM TAKING THE CAR BACK TO THE DEALERSHIP TOMORROW AUGUST 25, 2005.

NOTE: VEHICLE IS NOT A VL1500, IT IS A SUZUKI BURGMAN 650 MOTORSCOOTER WHICH WAS NOT A CHOICE ON YOUR DROPDOWN MODELS. SPEEDOMETER IS COMPLETELY INACCURATE ON MY BRAND NEW 2005 SUZUKI BURGMAN 650 MOTORSCOOTER. WHILE DRIVING MY MOTORSCOOTER, I CANNOT GET AN ACCURATE READING ON WHETHER I'M GOING TOO FAST OR TOO SLOW. SOMETIMES THIS SPEEDOMETER IS AT LEAST 20 MPH FASTER THAN WHAT I AM TRAVELING. I HAVE TAKEN THE BIKE BACK TO THE DEALERSHIP AND I AM BEING TOLD BY BOTH THE DEALER AND SUZUKI THAT A 10% MARGIN OF ERROR IS ACCEPTIBLE BY SUZUKI AS BEING ACCURATE ENOUGH TO DRIVE ON THE AMERICAN HIGHWAYS. I CHECKED WITH THE LOCAL POLICE AND HIGHWAY PATROLS AND WAS INFORMED THAT WHEN A SPEED LIMIT IS POSTED THAT IS WHAT YOU SHOULD BE DRIVING - NOT 10% PLUS OR MINUS. I AM ALSO BEING INSTRUCTED BY SUZUKI THAT I SHOULD BE ABLE TO MENTALLY CALCULATE THE MAXIMUM 10% DIFFERENCE ON THE SPEEDOMETER WHILE DRIVING IN MOUNTAIN CONDITIONS AND CROWDED HIGHWAYS CREATING A SERIOUS SAFETY FACTOR. I WOULD LIKE TO HAVE THIS FIXED. THERE ARE 2 SUZUKI BRUGMAN 650'S THAT WERE PURCHASED FROM THE SAME DEALERSHIP WITHIN THE SAME WEEK, BOTH ARE NOW IN THE SHOP FOR THE SAME REPAIRS. BOTH OWNERS HAVE BEEN INSTRUCTED THAT THEY WILL NOT BE FIXED AND THEY MUST BE RIDDEN IN THIS UNSAFE CONDITION. I WOULD APPRECIATE NHTSA HELP IN RESOLVING THIS SERIOUS SAFETY VIOLATION.

DT: THE AIRBAG SENSOR FOR THE PASSENGER AIR BAG WAS NOT WORKING PROPERLY. ACCORDING TO THE HANDBOOK, ANY CHILD UNDER 54 POUNDS THE AIR BAG SENSOR LIGHT SHOULD COME ON. YESTERDAY THE CHILD WAS SEATING IN THE FRONT PASSENGER SEAT AND THE LIGHT DID NOT COME ON, AND TODAY THE LIGHT CAME ON WHICH SHOWED THAT THE AIR BAG WAS OFF. HAS NOT BEEN TO THE DEALER FOR REPAIRS. HAS BEEN TO DEALER FOR A BRAKE PROBLEM IN THE PAST, CONSUMER WAS VAGUE AS TO WHAT EXACTLY WAS WRONG OTHER THAN THE BRAKE TRAIN, AND THERE WAS A CD WEDGED UNDER THE AIR BAG COMPARTMENT ON THE PASSENGER SIDE. HAS NOT CONTACTED SUZUKI AT THIS TIME.

DT: ON 7/15/05. THE OWNER NOTICED THAT THERE WAS A PROBLEM WHEN HE WAS JUST SITTING IN THE VEHICLE. WHEN THE VEHICLE ACCELERATED, THE BACK OF THE SEAT FELT LIKE IT MALFUNCTIONED. THE RECLINER FELT TOO LOOSE. THE PROBLEM WAS WORSE WHEN GOING UP HILL. THE SEAT MOVED BACK ABOUT A 1/4 INCH. THE OWNER TOOK THE VEHICLE TO THE DEALERSHIP, WHO SAID THAT THE SEAT WAS AS TIGHT AS IT WOULD GET, AND THAT'S HOW IT WAS MANUFACTURED. SUZUKI RESPONDED THAT THE OWNER SHOULD GO TO ANOTHER DEALERSHIP. IF ANOTHER DEALERSHIP INDICATED THAT THERE WAS NOTHING THEY COULD DO, THEN THERE WAS NOTHING FURTHER THAT SUZUKI WOULD DO. THE OWNER WAS CONCERNED ABOUT HIS SAFETY BECAUSE IT FELT LIKE THE RECLINER WOULD FLOP ON BACK, AND THE DRIVER COULD LOOSE CONTROL. (SUZUKI AERIO HAD TO BE CHOSEN, THERE WAS NO OPTION FOR VERONA) *AK *SC

DT: THE CALLER SAID FRONT BRAKES LOCKED AND HE WAS THROWN FROM MOTORCYCLE. THE CALLER BELIEVED IT WAS THE CALIPERS. DEALER HAS NOT BEEN CONTACTED YET. CALLER LEFT MESSAGE WITH MANUFACTURER, AND THEY HAVE NOT CONTACTED HIM YET. CALLER WAS INJURED. CALLER HAD TO PUSH IT TO A FRIENDS HOUSE. MOTORCYCLE IS A GSX-R600.*AK

DT: 2005 SUZUKI VS1400. THE CONSUMER STATED HAD PROBLEMS WITH THE GAS TANK, AND/OR THE GAS CAP RATTLED. THIS WAS A DISTRACTION TO THE CONSUMER WHILE DRIVING. HE WAS CONCERNED THIS COULD CAUSE A GAS LEAK. THE DEALERSHIP AGREED THERE WAS A RATTLE AND IT VIBRATED AGAINST SOMETHING, BUT THE PART WAS NOT DEFECTIVE. THE MANUFACTURER STATED IF IT WAS NOT A DEFECTIVE PART THEY COULD NOT DO ANYTHING ABOUT IT. THIS HAS BEEN OCCURRING SINCE PURCHASE OF THE VEHICLE.*AK

I OWN A 1999 SUZUKI ESTEEM, 55,000 MILES, CAR IS KEPT IN A GARAGE. MY SUB FRAME RUSTED IN HALF AND BROKE. THE AAA PERSON THAT TOWED THE CAR, 2 MECHANICS, AND EVERY MALE I HAVE TOLD ARE APPALLED THAT THIS COULD HAVE HAPPENED. MY MECHANIC CALLED FRED MARTINS SUZUKI, WHERE IS WAS PURCHASED, AND SPOKE TO THE MECHANIC THERE. HE WAS TOLD 3 SUBFRAMES HAD BEEN FIXED DURING THE MONTH OF JULY, BUT NO RECALL WAS MADE. THIS IS SUPPOSED TO BE ONE OF THE STRONGEST PARTS OF THE CAR. FRED MARTIN SUZUKI HAS INFORMED ME THAT NOTHING CAN BE DONE , AFTER ALL THE CAR IS 6 YEARS OLD, NOT UNDER WARRANTY, ETC. DO I HAVE A LEGITIMATE COMPLAINT, SEEING AS THIS COULD HAVE CAUSED A FATAL ACCIDENT HAD IT BROKEN WHILE DRIVING ON THE EXPRESSWAY. IS THIS SOMETHING TO BE EXPECTED OF A SIX YEAR OLD CAR? THE CAR WAS REPAIRED AT THE COST OF $1,100. I DO NOT FEEL SAFE IN THE CAR, BUT HAVEN'T THE OPTION OF BUYING A NEW ONE AT THIS TIME. *NM

2005 SUZUKI FORENZA AIR BAG LIGHT ILLUMINATES INTERMITTENTLY.*MR THE DEALER HAS BEEN UNSUCCESSFUL AT TRYING TO REPAIR THE AIR BAG LIGHT PROBLEM. *JB