SUZUKI Complaints

CONSUMER COMPLAINED THAT BOTH HEADLIGHTS NEEDED TO BE REPLACED WITHIN 3,500 MILES OF WEAR. DEALER NOTIFIED. DEALER URGED CONSUMER TO BRING THE VEHICLE IN TO CHECK THE OVER LOAD OF VOLTAGES.*AK *TC

DEALER REPROGRAMMED THE ELECTRONIC CONTROL MODULE TWO WEEKS AGO. PROBLEM RESURFACED WITH ENGINE LIGHT COMING ON AND CAR STALLING ON SEPT. 18, 2004. DRIVER BEHIND ME DURING TIME OF STALLED ENGINE ALMOST HIT SUZUKI VERONA IN THE REAR. VERONA WAS TAKEN TWICE TO DEALERSHIP FIRST TEAM SUPER STORE AT 1800 GREENBRIER PARKWAY, CHESAPEAKE, VA 23320. SERVICE ADVISOR WAS [XXX]. I ALSO TALKED TO THE VICE PRESIDENT OF THE COMPANY, [XXX] CONCERNING PROBLEM WITH PART ARRIVING TO CORRECT ELECTRONIC CONTROL MODULE. [XXX] STATED THAT THE REASON THE PART WAS LATE ARRIVING WAS BECAUSE THE SOFTWARE HAD TO BE REBUILT. ALSO, ACCORDING TO [XXX] A SUZUKI REPRESENTATIVE INSTALLED THE CORRECTIVE SOFTWARE. I HAVE HAD A SERVICE REQUEST NUMBER AT SUZUKI SINCE 04 AUGUST 2004 OF [XXX] AND SPOKE TO A PERSON WHO ADDRESSED HERSELF AS [XXX] IN CUSTOMER SERVICE. THE SUZUKI RECALL NO. KE. TO CONTACT SUZUKI IN THE UNITED STATES IS 1-800-934-0934. THE ADDRESS IS AMERICAN SUZUKI MOTOR CORPORATION, AUTOMOTIVE CUSTOMER RELATIONS, 3251 EAST IMPERIAL HIGHWAY, BREA, CA 92821-6795.*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE CLOCK SPRING SWITCH FAILED. AS A RESULT, AIR BAG SENSOR LIGHT CAME ON. CONSUMER WAS CONCERNED THAT THE AIR BAG WILL NOT DEPLOY UPON IMPACT. *AK

WHILE DRIVING ON AN INCLINE AT 15 MPH AND APPLYING THE BRAKE PEDAL CONSUMER HEARD A CLICKING SOUND, AND LOST BRAKINGPOWER. CONSUMER'S VEHICLE RAN INTO THE BACK OF ANOTHER VEHICLE. DEALER WAS NOT NOTIFIED. *AK

CONSUMER STATES THAT HER VEHICLE CAUGHT FIRE. SHE STATES THAT SHE GOT INTO HER VEHICLE AND INSERTED THE KEY. SHE SAID THAT WHEN SHE TURNED THE KEY, IT SOUNDED AS IF THE BATTERY WAS DEAD. SHE STATES SHE TURNED THE IGNITION OFF, WAITED AND THEN TURNED THE IGNITION ON AGAIN, THEN SHE SMELLED AND SAW SMOKE, THEN THERE WAS FIRE. SHE SAID HER HUSBAND AND THE NEIGHBOR PUT THE FIRE OUT. SHE HAD THE VEHICLE TOWED TO A PRIVATE MECHANIC, WHO STATED THAT THE SHE HAD AN ELECTRICAL FIRE . SHE SAID SHE HAD TO PURCHASE A NEW/USED MOTOR. SHE SAID SHE CALLED THE MANUFACTURER AND THEY DID NOT SEEM CONCERNED. *JB

AS I EXITED A FREEWAY, I BRAKED TO DISENGAGE THE CRUISE CONTROL AND STARTED SLOWING DOWN. THE CAR ACTED AS THOUGH IT WAS AUTO-BRAKING TO SLOW DOWN AS IF GOING DOWN A STEEP HILL SEVERAL TIMES VERY SEVERELY AND CAME TO A COMPLETE STOP. IT WOULD NOT GO FORWARD OR IN REVERSE UNTIL I TURNED OFF THE CRUISE CONTROL AND THE ENGINE AND RESTARTED IT. ON TWO OTHER OCCASIONS, THE CAR WOULD NOT MOVE AFTER STOPPING TO ENTER A FERRY AND WITH MY WIFE ATTEMPTING TO LEAVE A PARKING LOT. *JB

THE BRAKE LIGHTS REMAINED ILLUMINATED ALTHOUGH THE PEDAL WAS RELEASED. *NM THE PROBLEM ALSO DRAINED THE BATTERY. *JB

WHILE DRIVING CONSUMER HIT A CURB, LOST CONTROL OF VEHICLE, AND HIT A TREE. UPON IMPACT, BOTH FRONTAL AIR BAGS DID NOT DEPLOY. DRIVER SUSTAINED HEAD INJURIES, BUT REFUSED TO GO TO THE HOSPITAL BY AMBULANCE. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. *AK

MOTORCYCLE'S HEADLIGHTS CONTINUED TO BLOW OUT. CONSUMER HAD TO REPLACE THE BULBS THREE TIMES WITHIN TWO MONTHS. *AK *MR

UPON STARTING THE VEHICLE IT SHOOK AND VIBRATED ERRATICALLY. ALSO, IT SHIFTED LIKE A STANDARD TRANSMISSION. WHEN DRIVING AT 40 MPH THE VEHICLE JUMPED. *AK THE VEHICLE SHUTS OFF WHILE DRIVING. THE FUEL PUMP AND COMPUTER BOARD WAS CHANGED PROBLEM STILL EXISTS. *TC