SUZUKI Complaints

FUEL ODORS/FUME GETTING INTO VEHICLE WHILE DRIVING. DEALER NOTIFIED AND UNABLE TO LOCATE PROBLEM. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION CONCERNING THIS MATTER.*AK

CONSUMER RECEIVED A RECLL NOTICE 01V146/ MANUFACTURER'S RECALL X4, AND CALLED DEALER TO MAKE AN APPOINTMENT TO GET RECALL REPAIRS DONE. DEALER STATED PARTS WERE ON BACKORDER UNTIL END OF NOVEMBER. CONSUMER CALLED AGAIN IN DECEMBER, AND DEALER STATED AGAIN THAT PARTS WERE STILL NOT IN. PLEASE ADD VIN. *AK

TRANSMISSION SECOND GEAR SKIPS LOOSING POWER.NOTE THIS MOTORCYCLE IS NEVER BEEN ABUSED.I WAS GETTING INTO THE HIGHWAY WHEN TRANSMISSION STARTS SKIPPING AND ALMOST GOT HIT BY A CAR DUE TO LOOS OF POWER.I KNOW OF OTHER FRIEND OF MINE WITH SAME MODEL SAME YEAR MOTORCYCLE WITH THE SAME PROBLEM.IF YOU NEED MORE INFORMATION PLEASE SEND ME AND EMAIL.THANKS FOUR YOUR INTEREST.

THE FOOT OPERATED SHIFT LEVER FELL OFF ITS PIVIOT WHILE THE MOTORCYCLE WAS IN MOTION. THE LINKAGE STAYED ATTACHED CAUSING THE SHIFT LEVER TO DRAG AND GET HUNG UP UNDER THE MOTORCYCLE CAUSING A LOSS OF VEHICLE CONTROL. THE RIDER REGAINED CONTROL AND STOPPED THE MOTORCYCLE. THE SHIFT LEVER IS RETAINED ON THE PIVIOT SHAFT BY A "C" CLIP. THE CLIP MUST HAVE BROKEN OF FALLEN OFF. WHEN THIS PROBLEM OCCURES YOU CAN NOT SHIFT THE TRANSMISSION OR TURN LEFT WITHOUT THE SHIFTER JAMMING UNDER THE MOTORCYCLE AND CAUSING A LOSS OF VEHICLE CONTROL. THIS IS VERY DANGEROUS. THIS PART SHOULD NOT FAIL AT SUCH A LOW AMOUNT OF MILES.*AK

GAS FUMES COMING FROM UNDER HOOD THREW AIR VENTS,THE SMELL OF RAW GAS IS VERY OVERWHELMING.VEHICLE HAS BEEN LOOKED AT BY FARRISH AUTOMOTIVE,THE DEALER CLAIMS IT IS ONLY THE FUMES FROM THE FUEL INJECTOR.IT HAS MADE MYSELF AND PASSENGERS NAUSIATED AND ALMOST FAINT THIS CANNOT BE A NORMAL WAY FOR A FUEL INJECTOR. SINCERELY [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

01 V 146 000/FUEL PIPE FUEL HOSE: UNABLE TO GET DEALER; ARMORY; ALBANY, NY; PHONE# 518/482-3615 TO HONOR MANUFACTURER'S RECALL BECAUSE PARTS WERE NOT AVAILABLE. *AK AFTER DRIVING 30 MILES TO RECALL REPAIR APPOINTMENT, DEALERSHIP INFORMED CONSUMER THAT PARTS STILL WERE NOT AVAILABLE, DEALERSHIP PUT CONSUMER ON CALL LIST, CONSUMER CALLED DEALER AND WAS TOLD 25 UNITS HAD ALREADY COME IN BUT WERE GONE AGAIN, STILL WAITING TO HEAR FROM DEALERSHIP. *TT

WHEN TEMPERATURE IS COLD FUEL CAN FREEZE, RESULTING IN FAILURE OF FUEL HOSE. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING. THERE WAS A MANUFACTURER'S RECALL , BUT THEY DID NOT HAVE THE PARTS FOR REPAIRS. AK

COMPLETE BRAKE FAILURE ON 5 SEPARATE OCCASIONS BEGINNING AT ABOUT 400 MILES ON THE VEHICLE AND CONTINUING TO PRESENT DATE. FAILURE HAS RESULTED IN BEING UNABLE TO STOP UNTIL ROLLING THRU INTERSECTIONS...SO FAR NO ACCIDENT. VEHICLE HAS BEEN BACK TO DEALER FOR PROBLEM 4 TIMES, MOST RECENTLY DURING NOVEMBER. DEALER AND MANUFACTURER SEEM INCLINED TO IGNORE THE PROBLEM DESPITE THE POTENTIAL FOR DISASTER FOR MY FAMILY. PROBLEM SEEMS TO BE IN THE ANTI-LOCK BRAKING SYSTEM--DRIVER CAN FEEL ABS SHUTTLE VALVES CHATTERING (OPENING & CLOSING) AS IF THE SYSTEM SENSES A SKID ON BOTH SIDES, RESULTING IN BOTH SIDE BRAKES RELEASING SIMULTANEOUSLY. CONSEQUENTLY, VEHICLE BRAKING IS NEAR NIL, ONLY MEANS TO STOP THE VEHICLE IS TO MANUALLY OVERRIDE THE HYDRAULICS. OVERRIDE REQUIRES FULL STRENGTH FROM DRIVER WITH FOOT ON BRAKE PEDAL, AND STILL NEARLY IMPOSSIBLE TO STOP THE CAR. EACH INCIDENT HAS, THUS FAR, TAKEN PLACE AT SLOW SPEEDS AND HAS OCCURRED WITHIN 15 MINUTES OF FIRST ENGINE START OF THE DAY. IF THIS PROBLEM HAPPENED AT HIGH SPEED OR AT A CRITICAL STOP INCIDENT IT WOULD ALMOST CERTAINLY CAUSE AN ACCIDENT. THIS VEHICLE IS SCARY, AND SUZUKI [KATHY AT (800) 934 0934 ] PROMISED BACK ON NOVEMBER 21, 2001 TO INTERCEDE WITH DEALER TO GET THE PROBLEM CORRECTED. THUS FAR NEITHER DEALER NOR SUZUKI MOTOR COMPANY HAS BOTHERED TO CONTACT US. FOUR ATTEMPTS TO FIX THIS PROBLEM ARE 3 TIMES TOO MANY. THIS CAR IS DANGEROUS, BUT WE HAVE NO ALTERNATIVE BUT TO DRIVE IT UNTIL A LOANER VEHICLE IS PROVIDED BY THE DEALER/MFGR WHILE THIS ONE IS REPAIRED OR REPLACED. TOOK THE DEALER 4 ATTEMPTS TO GET THE FRONT END ALIGNED, AND IT STILL PULLS TO THE RIGHT, JUST THE SAME AS IT DID WHEN WE PICKED IT UP NEW. THUS, NOT MUCH CONFIDENCE ON THAT SERVICE DEPARTMENT BEING ABLE TO FIX THIS SERIOUS PROBLEM. THUS FAR, FAILED ON 4 TRIES. PROMISED SUZUKI REGIONAL REP WOULD CONTACT ME THE DAY AFTER I TURNED THE CAR IN EARLIER THIS MONTH--HE DIDN'T--P/U10 DAYS LATER BRAKES FAILED AGAIN IN 2 DAYS.

THE VEHICLE WAS PURCHASED FROM FARRISH AUTOMOTIVE. HOWEVER, CUSTOMER SERVICE IN SERVICE DEPT. WAS SO POOR THAT I STARTED TAKING IT TO WOODBRIDGE-SUZUKI. NOT LONG AFTER PURCHASING VEHICLE, I NOTICED THAT TIRES DID NOT HAVE MUCH TREAD.I'VE HAD ALL REQUIRED SERVICES SINCE OWNING VEHICLE: TIRES ROTATED, OIL CHANGE, RECOMMENDED MAINTENANCE AT DEALER. DURING EARLIER VISITS, I EXPRESSED CONCERNS TO DEALER BECAUSE THE TIRES DIDN'T HAVE MUCH TREAD, AND THEY SAID THE TIRES WERE FINE. THE DEALER WHICH I PURCHASED VEHICLE FROM SAID THE VEHICLE WAS A DEMO, IT HAD 7,000 MI. ON IT WHEN I PURCHASED. I'VE ONLY PUT 16,000 MILES ON IT. THE DEALER SAID THE TIRES ARE NOT COVERED UNDER WARRANTY. HOWEVER, SERVICE MANAGER AT DEALERSHIP SAID HE WOULD TAKE IT TO TIRE COMPANY TO SEE IF THEY WOULD PRORATE. HE TOOK VEHICLE TO NTB, I DON'T UNDERSTAND WHY HE DIDN'T TAKE IT TO FIRESTONE. HE CLAIMS FIRESTONE HAS NOTHING TO DO WITH BRIDGESTONE. I'M BASICALLY GETTING THE RUN AROUND. I NEED DIRECTION ON WHAT STEPS TO TAKE NEXT. I THOUGHT THAT NTSA WOULD BE A GOOD STARTING POINT. IT'S NOT RIGHT THAT I HAVE TO PAY OUT OF MY POCKET FOR A PROBLEM THAT'S NOT MY FAULT. THANKS FOR YOUR TIME IN ADVANCE. *AK

CONSUMER WAS TRAVELING ABOUT 60MPH ON HIGHWAY AND REAR END LOCKED UP. VEHICLE STARTED TO SPINNING AND ENDED UP IN THE GRASS AREA. THEN, VEHICLE STARTED ROLLING DOWN HIGHWAY FOUR TIMES, AND CONSUMER'S HUSBAND WAS EJECTED FROM VEHICLE BECAUSE SEAT BELT DIDN'T HOLD. ALSO, AIRBAGS DIDN'T DEPLOY. DEALERSHIP WILL BE NOTIFIED. *AK