2021 TESLA MODEL 3 Complaints

On 1/3/21, approximately 2pm. Driving south on I-77 in the city of Broadview Heights. In center lane of highway with Autopilot (speed and steering only) on. A Hummer in my left lane drifts into my lane and hits my car (I have video). No alarms or alerts went off to warn me. No automatic steering occurred. My car continued in lane and at speed (about 64mph), until my driver mirror broke off and adjusted my position to the left. Broadview Height police report # [XXX]. I have a service request into Tesla. I am awaiting the at-fault party insurance to contact me to begin repair process. To above questions: -I am suspicious about the ultrasonic sensors and/or camera and it failure to warn me I was about to be hit. -I was hit on my driver's side by a car that was not detected by my Tesla -I have a service request made to Tesla, awaiting response -No inspections or diagnostics have been performed yet by Tesla -No warning occurred. I am very familiar with the warning my car can produce: things like drifting out of my lane; someone in front of me braking hard; or Autopilot applying brakes when it thinks a car is in front of me (when it's actually on a curved road). INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Tesla in the December 2021 V11 software update as made the car's common control user interface unsafe. Critical controls, such as defrost and climate control, as well as many others (like trip, tire pressure, heated seats, windshield wipers) , are now only accessible by hunting through menus - - all which require the driver to turn their eyes off the road for longer periods of time than the previous user interface. Font sizes have also been made much smaller which will cause readability issues. This is a road hazard and needs to be addressed, and there is no option available to downgrade to the safer user interface. Please require Tesla to perform an over the air recall for this UI to correct these safety issues.

New software update removes easy access to basic functionality like wipers, defrost, heat, etc. and requires the driver to dig through multiple submenus which requires taking eyes off the road for an extended period of time.

This is a follow up to my complaint issued NHTSA ID Number: 11439598. You opened an investigation and Tesla promptly backed down, but only in regards to one PORTION of my complaint. Tesla has now disabled video game playing on the front dashboard screen while the car is in motion. Good! But there's more to be addressed. Tesla still allows Live web browsing on that same screen. A keyboard pops up. You can type in your search, then click around most websites (except for YouTube, which is appropriately blocked.) I checked the latest update and Tesla has now moved the web browsing feature into the "Entertainment" category. Web browsing is permitted FOR DRIVERS. It is not "restricted" to passengers only. This is inherently dangerous. Please do not close this case before this web browsing distraction is addressed as well.

Tesla pushed out a new user interface over Christmas. The new interface buries the wiper controls and defrost controls under sub-menus and you can no longer quickly access them while driving. It takes multiple clicks and requires you removing your eyes from the road for a long time. Furthermore, there is no way to revert back to their old interface.

Several times during every drive where Cruise Control/Autopilot is used, an event known as "Phantom Braking" occurs often time triggering the collision warning systems with no danger present. Phantom breaking is the automatic braking of the Cruise Control/Autopilot systems when no danger is present, causing an unexpected and dangerous automatic braking event. I wish to emphasize that this happens when either system is used under safe conditions and even within the guidelines recommended by Tesla. It is available for inspection should it be necessary. During these events, a vehicle following mine can and has been caught off-guard by the sudden braking, resulting in near-miss rear-endings. The danger of a vehicle collision is extremely high in these scenarios. The problem happens consistently on two-lane roads with no median using standard cruise control (Autopilot is only recommended on divided highways/interstates). Phantom braking still occurs at random in varied environments with both systems. My vehicle has not been taken to a dealer, but the issue has been confirmed/acknowledged by the manufacturer with no solution. This vehicle is new and delivered to me this year. The problem has been occurring since taking ownership/lease. Aside from the the emergency collision warning chime occurring sometimes at the same time as the braking event, there are no symptoms, warnings, or lamps appearing prior to the automatic braking nor afterwards. I have attempted to use the vehicle's camera recalibration and have changed available safety settings to every combination possible to attempt a consumer fix for the issue, but no combination of settings seems to keep the automatic braking events from happening

I want to report an issue I have with Tesla concerning the damage that occurred to my vehicle as a result of a failure of Tesla FSD version 10.3 firmware release 2021.36.5.2 recalled by Tesla on 10/29/21 NHTSA recall number 21V-846. At noon on 10-24-21, I was testing the latest release of FSD as part of the beta program. My Tesla was in self-driving mode on a city street at 35 mph. This was the same route it had already successfully done earlier in the day, when suddenly the car jumped over the curb, causing damage to the bumper, to the wheel and a flat tire. This appeared to have been caused by a discolored patch in the road that gave the FSD a false perception of an obstacle which it tried to avoid. Immediately after the accident, the car was towed to the service center. The repair was finished on 10/27/21 at which time I was asked to pay $2,332.37 to take possession of the car. I explained that the damage was caused by the recalled version of FSD NHTSA recall number 21V-846 and that Tesla should be liable for the damages. I was advised that the engineering team would conduct an investigation and based on the results the money would be reimbursed. However, I did not agree to pay hoping that after the investigation Tesla would honor the recall. After two months of waiting, there is still no communication on the results of the investigation even though the case is quite simple. The car was going straight at a very low speed in self-driving mode. There is nothing except the recalled version of FSD that could have changed its trajectory. Therefore, it is obvious that nobody looked at this issue and there is no commitment to doing so anytime soon. I communicated using the Tesla app chat that I am not willing to wait indefinitely and gave notice that I intend to file a petition with the Court. I gave e-mail notice to Tesla’s resolution team as well to make sure that my notice reaches Tesla’s legal department. I have paid the invoice on 12/22/21 to get my car back.

Phantom braking events on most every type of road and drive when using cruise control, not autopilot or other automated systems. Standard cruise control is unusable and is a safety concern with constant warning alerts and automatic emergency braking when other vehicles pass by safely in the adjacent lane.

The contact owns a 2021 Tesla Model 3. The contact stated while driving 65 MPH with the cruise control activated, the vehicle decelerated, and the brakes activated erroneously. The accelerator pedal was depressed, and the vehicle returned to normal driving operation. The contact stated that the failure recurred several times. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 8,000.

Constant “phantom braking” when using autopilot on the freeway and other roads. When the pavement changes color, the car slams on the brakes in the middle of the freeway. When a truck is in the opposing lane, the car slams on the brakes. When a truck is merging into a lane to my right on the freeway, the car slams on the brakes. This is extremely unsafe and frightening. This software is garbage and worse than my 6 year old Subaru. Tesla needs to address this, and I hope they’re eventually forced to.