2018 TESLA MODEL S Complaints

TL* THE CONTACT OWNS A 2018 TESLA MODEL S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V035000 (BACK OVER PREVENTION, VISIBILITY, EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

ON SEVERAL OCCASIONS BOTH OF MY DASHBOARD SCREENS (DRIVER CLUSTER AND CENTER CONSOLE) WENT BLANK WHILE DRIVING AT A VARIETY OF SPEEDS. I WAS UNABLE TO SEE MY SPEEDOMETER, BACK-UP CAMERA, CONTROL HVAC, OR ANY AUDIO. I ALSO WAS UNABLE TO USE COLLISION ASSISTANCE, BLIND SPOT DETECTION, AUTOPILOT, OR, PRESUMABLY, EMERGENCY BRAKING. TO REGAIN CONTROL I HAD TO REBOOT THE VEHICLE WHILE DRIVING, WHICH WAS HAZARDOUS TO SAY THE LEAST. THERE DOES NOT APPEAR TO BE ANY SPECIFIC TRIGGER TO THIS OUTAGE OTHER THAN THE VEHICLE WAS IN GEAR AND MOVING FORWARD. IT HAPPENED DURING THE DAY AND AT NIGHT. I REPORTED THIS TO TESLA USING THEIR "REPORT BUG" FEATURE IN THE VEHICLE, BUT I NEVER HEARD ANYTHING BACK. THIS HAS OCCURRED AT LEAST 6 OR 7 TIMES OVER THE LAST YEAR. THE MOST RECENT INCIDENT OCCURRED LAST WEEK, 15-16 MARCH.

MULTIPLE DOORHANDLES ARE FAILING TO BE ABLE TO OPEN THE DOOR FROM THE OUTSIDE WHEN THE DOOR IS UNLOCKED I HAVE A 2018 MODEL S TESLA AND TWO OF THE DOORHANDLES HAVE FAILED ALREADY ALTHOUGH THE VEHICLE IS UNLOCKED WHEN I PULL ON THE DOOR HANDLE IT'S BEARS TO OPEN THE DOOR ONLY WAY TO OPEN IT IS FROM THE INSIDE THIS COULD POSE A POTENTIAL SAFETY HAZARD SHOULD I NEED TO OPEN THE DOOR FROM THE OUTSIDE

MY SEPTEMBER 2018 BUILD TESLA MODEL S EXPERIENCES THE SAME SCREEN FAILURES (BOTH THE DASH + MEDIA CONTROL UNIT) AS THE RECALLED VERSIONS, BUT MINE FALLS OUTSIDE OF THE RECALL PERIOD. THE LATEST INCIDENT OCCURRED WHILE I WAS DRIVING ON A DESOLATE HIGHWAY TRAVELING AT 85 MPH. I LOSE MY SPEEDOMETER AS WELL AS FEATURES SUCH GPS WHICH OCCURRED ONCE IN AN UNFAMILIAR AREA.

HERE IS A 2018 TERDSLA MODEL S IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39010278?ROWNUMBER=13 THE FRONT WHEEL HAS NOT JUST GONE WHOMPY IT HAS SNAPPED OFF ENTIRELY. THIS IS NOT THE RESULT OF CRASH DAMAGE. THERE IS HARDLY A MARK ON THE CAR AND NO AIR-BAGS HAVE BEEN DEPLOYED. THE STEERING ARM HAS SNAPPED OFF. THE STEERING KNUCKLE HAS CRACKED IN HALF. THIS IS A CASTING FAILURE. BAD DESIGN BAD MANUFACTURE AND BAD QUALITY CONTROL. WHY NO RECALL FOR THESE DEADLY DEFECTIVE TENT BUILT CLOWN CARS? YOURS IN TOTAL DISGUST. KEEF

THE MAIN CONSOLE CENTER SCREEN IN MY WOULD STOP RESPONDING AND WILL BASICALLY FREEZE UP. THE INDICATOR CLICKER SOUND WOULD STOP WORKING. THE NAVIGATION SYSTEM WOULD REMAIN STUCK. THE AIR CONDITIONER WOULD STOP WORKING. ALL THESE ARE HAPPENING WHILE THE DRIVING. I HAVE TO REBOOT THE SCREEN BY HOLDING THE 2 SCROLL BUTTONS DOWN AND THEN THE SCREEN WOULD GO DARK FOR 10 MIN BEFORE IT STARTS WORKING. I HAVE BOUGHT THIS TO SERVICE FEW TIMES AND THEY DON'T DO ANYTHING SAYING EVERYTHING IS JUST FINE.

SCREEN WENT BLACK WHILE DRIVING, COULD NOT USE BACKUP CAMERA OR USE ANY OF THE CONTROLS ON THE SCREEN. TRIED TO RESET BY PRESSING BOTH SCROLLS ON THE STEERING WHEEL BUT DID NOT WORK. IT HAS HAPPENED MORE THE ONCE.

TOUCHSCREEN BECAME INOPERATIVE WHILE DRIVING WHICH IMPACTS DRIVING WHILE IN AUTO PILOT. I CONTACTED TESLA SERVICE AND GOT THE RUN AROUND.

THE LATEST MODEL S SOFTWARE UPDATE SHRANK THE SIZE OF THE FONT OF SEVERAL CRITICAL PIECES OF INFORMATION ON THE DIGITAL DASHBOARD. THESE INCLUDE THE GEAR SELECTION (PARK, DRIVE, ETC), THE REMAINING BATTERY CHARGE (FUEL TANK EQUIVALENT), EXTERIOR TEMPERATURE AND TIME. I AM NO LONGER ABLE TO RAPIDLY IDENTIFY THIS KEY INFORMATION WITHOUT EXTRA EFFORT OR PUTTING ON READING GLASSES. LAST WEEK, WHILE AT AN ENTRANCE TO THE PARKING GARAGE AT WORK, I ADVANCED BECAUSE I THOUGHT MY ACCESS BADGE HAD OPENED THE GATE. UNFORTUNATELY, IT (THE GATE) CAME DOWN BEFORE I HAD A CHANCE TO ENTER THE GARAGE. I BACKED UP, REAPPLIED MY KEY CARD, BUT FAILED TO IDENTIFY I WAS STILL IN REVERSE. WHEN I STARTED TO ATTEMPT TO GO FORWARD, I FAILED TO NOTICE DUE TO THE SMALL FONT THAT I HAD NOT SUCCESSFULLY RETURNED TO FORWARD DRIVE AND ALMOST BACKED UP INTO THE CAR BEHIND ME WAITING THEIR TURN TO ENTER THE GARAGE. I ALSO NOW HAVE DIFFICULTY IN PARKING LOTS CONFIRMING WHETHER I AM IN DRIVE, PARK OR REVERSE WHEN ATTEMPTING TO MANEUVER. THE TINY FONT IS A MAJOR SAFETY CONCERN!! I HAVE CHECKED ON THE TESLA WEBSITE OWNER FORUMS AND THIS PROBLEM IS THAT WIDESPREAD FOR 'MIDDLE AGED AND OLDER' OWNERS. THERE WAS EVEN A POST BY AN OPTHALMOLOGIST (MD) THAT THIS WAS DANGEROUS AND UNACCEPTABLE.

THE VEHICLE DOWNLOADED TESLA UPDATE ON 12/27/20202. THE FIRMWARE VERSION IS 2020.48.26. AFTER THE UPDATE WAS INSTALLED, THE INSTRUMENT PANEL ABOVE THE STEERING WHEEL HAD VERY SMALL ILLEGIBLE FONT. FOR EXAMPLE, THE TRANSMISSION SHIFT INDICATOR LETTERS (P, D, R) WERE TOO SMALL TO READ WHICH IS CRITICAL. MPH, AND PERCENTAGE OF POWER REMAINING WERE ALSO NEAR ILLEGIBLE AS WELL.