2015 TESLA MODEL S Complaints

THE CAR THINKS THE TRUNK IS OPEN BUT IT IS NOT. AS A RESULT, THE CAR DOESN'T STOP BEEPING AS A WARNING TO A TRUNK THAT IS FULLY CLOSED. IN ADDITION, I CAN'T OPEN THE TRUNK AT ALL. WHEN DRIVING THE CAR I CAN NO LONGER USE AUTOPILOT AND OTHER SAFETY FEATURES OF THE CAR. I ALSO CAN'T LOCK THE CARE. ALL AND ALL, THE CAR IN UNUSABLE, BECAUSE OF AN ISSUE WITH THE TRUNK, THIS IS DEFINITELY A FAULTY DESIGN.

8:15 AM, 6/19/20, I HEAD A SICKENING THWACK FROM THE STREET FROM ABT 300 YDS AWAY. EERILY, BEC SOMETHING VERY LARGE WAS HIT WITH NO SOUND OF SQUEALING BRAKES OR CRIES, I WENT OUT FRONT TO LOOK LEFT WITHOUT SEEING ANYTHING. THEN I LOOKED RIGHT AND SAW A MAN CROUCHED TO THE GROUND BESIDE A CAR. I IOOKED FURTHER RT & SAW THE BACK OF A MAN THROWN FACE-FIRST INTO MY TREES. I DIDN'T IMME REGISTER WHAT I WAS LOOKING AT UNTIL I RECOGNIZED THE BODY AS MY HUSBAND, SCREAMED, & RAN TO HIM. HE WAS SNORING LOUDLY. I WAS AFRAID TO TOUCH HIM, SO I HOVERED OVER HIM CALLING HIS NAME. HE DID NOT RESPOND. I TURNED TO THE STREET, SCREAMING AT PASSERS-BY TO CALL 911. THE CROUCHING MAN SAID HE HAD, BUT I WAS FEARFUL OF HIM & THOUGHT, "HOW DO I KNOW YOU HAVE? WHY ARE YOU SO FAR AWAY? DIDN'T YOU EVEN COME OVER TO CHECK ON HIM?" I KEPT SCREAMING AS DRIVERS STOPPED THEIR CARS AND PEOPLE GATHERED. OUR 19-YR-OLD DAUGHTER CAME RUNNING OUT OF THE HOUSE, FOLLOWED BY OUR 17 AND 15-YR-OLD SONS. AN AMBULANCE CAME AND TOOK MY HUSBAND, REFUSING ME BECAUSE OF COVID. THEN I SPOKE WITH 1 OF 2 POLICE WHILE THE OTHER SPOKE TO THE DRIVER OF THE TESLA. HE SAID THE DRIVER ADMITTED TO BEING ON HIS PHONE AS THE CAR DROVE ITSELF, NEVER SEEING MY HUSBAND AND DRIVING 45 MPH. WHEN HE SAID I COULD LEAVE, I WENT TO THE ER WHERE I WAS IMME TOLD MY HUSBAND HAD SUSTAINED SEVERE BRAIN DAMAGE TO BOTH SIDES OF HIS BRAIN AND CATASTROPHIC OTHER INJURIES. A POLICE INVESTIGATOR MET ME AT THE ER. INVESTIGATION OF THE VEHICLE & DOWNLOAD OF THE COMPUTER WERE COMPLETED AT POLICE STATION. I WAS TOLD THE TESLA HAD BEEN IN 1 PRIOR AX, BUT HAD NOT REGISTERED "AN EVENT" ON 6/19. LAWYER PRESENT DID SAY THE CAR WAS IN "AUTOPILOT" & SEV SYSTEMS HAD MALFUNCTIONED: AIRBAG, BRAKING, WARNING SOUND, VEERING AWAY, ETC. I WAS LATER TOLD HE WAS DOA, BUT BROUGHT BACK.10 MOS LATER, HUSBAND IS A NON-COMMUNICATING QUADRIPLEGIC, SEVERE TBI, FEEDING TUBE.

ISSUE 1). EVER SINCE I BOUGHT THE CAR I NOTICED THE DRIVERS SEAT FELT COOKED CAUSING LOW BACK PAIN. EVENTUALLY THE SEATS POWER ADJUSTMENT WOULD ONLY RETRACT ONE SIDE SO IT COULD NOT BE ADJUSTED EVENLY AND I HAD TO PAY TO HAVE A WHOLE NEW SEAT REPLACED ISSUE 2). I HAVE THE 85 KW BATTERY AND AFTER AN UPDATE MY BATTERY CAPACITY WAS REDUCED 10%. I WAS TOLD IT WAS DUE TO RISK OF OVERHEATING THE BATTERY FIRE RISK TESLA NEVER RESOLVED THE ISSUE AND NEVER REINSTATED THE MISSING 10% CHARGE CAPACITY 3). THE SUSPENSION HAD FAILED AS I WAS DRIVING OVER A SPEED BUMP LESS THAN 10 MPH AND THE BOTTOM OF THE CAR SCRAPPED THE PAVEMENT. I HAD TO PAY OUT OF POCKET TO REPLACE THE SUSPENSION

MY VEHICLE IS SUBJECT TO THE TESLA MCU RECALL, IN WHICH THE SUBSTANDARD EMMC WAS KILLED BY EXCESSIVE LOGGING AND RENDERING THE ENTIRE MCU INOPERATIVE. I HAD THE MCU REPLACED PRIOR TO THE RECALL, AND FILED THE REIMBURSEMENT CLAIM WHEN IT WENT LIVE. TESLA DENIED MY CLAIM, STATING THAT THE REPLACEMENT WAS DONE FOR REASONS OTHER THAN THOSE SPECIFIED IN THE RECALL. OTHER TESLA OWNERS REPORT SIMILAR CLAIM DISMISSALS. TESLA MUST BE LEGALLY FORCED TO HONOR THE RECALL AND REIMBURSEMENT ORDER.

TESLA HAS BEEN UNABLE TO HELP US NAVIGATE THROUGH THIS EMMC 8GB RECALL AND PROVIDE US WITH EFFECTIVE COMMUNICATION. THEY HAVE ATTEMPTED TO DENY OUR REIMBURSEMENT REQUEST BASED ON INACCURATE INFORMATION AND EVEN SHARED UNRELATEDINVOICES AS THE BASES FOR THE DENIAL. OUR MCU WAS REPLACED DUE TO THE EMMC 8GB CARD FAILING LAST YEAR. THE SYMPTOMS AND REPAIRS NOTED ON THE INVOICE ARE IDENTICAL TO THE RECALL INFORMATION. FURTHERMORE, THE TECHS AT THE SERVICE CENTER TOLD US VERY CLEARLY THAT IT WAS DUE TO THE MEMORY ISSUE, BUT WAS OUT OF WARRANTY AT THE TIME. I AM VERY FRUSTRATED THAT I CANNOT CALL ANYONE TO RESOLVE THIS AND AM REACHING OUT FOR HELP!

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V035000 (BACK OVER PREVENTION, VISIBILITY, EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

VEHICLE HAS BEEN GIVEN TO TESLA FOR BATTERY AND MOTOR WORK TO BE CARRIED OUT. THEY HAVE NOW STATED THAT THEY WILL HAVE TO UPDATE THE SOFTWARE TO 2019.16.1/ 2019.16.2 OR NEWER , THEY HAVE ALSO ADVISED THAT THIS MAY AFFECT THE RANGE AND CHARGE RATE OF THE VEHICLE. I BELIEVE THESE SOFTWARE UPDATES RELATE TO A HARDWARE FAULT AND SHOULD BE INVESTIGATED AS IT IS SETTING PRECEDENCE FOR OTHER MANUFACTURERS TO POTENTIALLY SEND SOFTWARE UPDATES TO THEIR VEHICLES WITHOUT REPORTING THE FAULT, IMAGINE IF A CERTAIN MANUFACTURER HAD THE OPTION OF SENDING AN OTA SOFTWARE UPDATE TO PREVENT THE INVESTIGATION INTO AN EMISSIONS SCANDAL.

DOOR HANDLES THAT PRESENT THEMSELVES WHEN YOU APPROACH VEHICLE CONSISTENTLY BREAK AND PREVENT THE ABILITY TO OPEN THE VEHICLE FROM THE OUTSIDE. THIS ALSO RESULTS IN INABILITY TO OPEN THE DOOR COMPLETELY WHEN CHILD LOCK IS IN PLACE. ALTHOUGH BROKEN DOOR HANDLES CAN HAPPEN THESE BREAK EVERY YEAR OR TWO. IT'S A REAL SAFETY ISSUE FOR WHEN YOU HAVE KIDS STRAPPED TO CAR SEATS IN THE EVEN OF AN EMERGENCY. PLEASE INTERVENE BEFORE THEY MOVE TO TOUCH LESS DOOR HANDLES, FUNCTIONING OUTDOOR AND INDOOR HANDLES ARE REALLY IMPORTANT IN THE EVENT OF AN EMERGENCY SUCH AS FIRE AFTER AND ACCIDENT. FIRST TIME HANDLE BROKE WAS AROUND 30K MILES THEN AGAIN ANOTHER AROUND 50K

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT STATED WHILE DRIVING 30 MPH, THE DISPLAY SCREEN STOPPED FUNCTIONING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V035000 (BACK OVER PREVENTION, VISIBILITY, EXTERIOR LIGHTING). THE VEHICLE WAS TAKEN TO TESLA SERVICE - LATHAM (326 OLD NISKAYUNA RD LATHAM, NY 12110) WHERE IT WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE EMBEDDED MULTI-MEDIA CARD (EMMC) CONTROLLER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 118,398.*LN CONSUMER CONTACTED THE MANUFACTURER TO GET REIMBURSED FOR THE REPAIR, BUT THE MANUFACTURER TOLD THEM THAT THEY HAD NO RECORD OF THE REPAIR.

TESLA ARE DRAGGING THEIR FEET MANUFACTURER RECALL # SB2121001 (NHTSA RECALL # 21V035). TESLA HAS STATED THAT THE RECALL WILL NOT APPLY TO VEHICLES WITH OVER 100,000 MILES. CURRENTLY, MY VEHICLE IS AT 96,164 MILES. TESLA APPARENTLY WANTS TO "OUT-WAIT" ME ON THIS RECALL UNTIL MY VEHICLE IS OVER 100,000 MILES. TIME IS OF THE ESSENCE FOR ME HERE, AND NHTSA NEEDS TO TAKE THIS SERIOUSLY.