2015 TESLA MODEL S Complaints

WHILE DRIVING MAIN SCREEN TURNS OFF - REBOOTS ABOUT 5-10 MINUTES OFF- WHILE OFF- TURN SIGNALS ARE NOT AUDIBLE INSIDE CAR ALL OTHER SAFETY PARAMETERS ARE NOT ACCESSIBLE: COLLISION AVOIDANCE, BRAKE ASSISTANCE, THIS HAS OCCURRED MULTIPLE TIMES - I MUST TAKE A PICTURE WHILE OCCURRING WHICH HAPPENS WHILE DRIVING. TESLA HAS FULL ACCESS TO LOGS. DIAGNOSTICS BY TESLA REPRESENTATIVE TELLS ME THAT MY MEMORY CHIP IS WITHIN PARAMETERS AND THUS NOT ELIGIBLE TO BE REPLACED. ALTHOUGH I MUST CONTINUE TO EXPERIENCE THE REBOOTS THAT SHUTDOWN MOST OF ITS FEATURES WHILE IT OCCURS. NOT TO MENTION MY DAILY OCCURRENCES: - CHARGING SYSTEM ADJUSTMENT PANEL DOES NOT DRAW ON SCREEN PROPERLY; WHICH CAUSES INCORRECT SELECTION OF AMOUNT OF CHARGE NEEDED. CENTER ARROW WHICH IS SUPPOSED TO SHOW DOESN'T UNTIL AFTER SELECTED.

CAR RANDOMLY FREEZES. MANY NAVIGATION FUNCTIONS SUCH AS TURN SIGNALS WILL STOP WORKING. NEARLY CAUSED A COLLISION. REPLACED MCU PER TESLA'S ADVICE. ISSUES CONTINUE. THE LAST WRITTEN STATEMENT FROM TESLA IS "KNOWN CHARACTERISTIC OF CURRENT FIRMWARE." UNWILLING TO ADDRESS OR FIX ISSUES AT ANY COST.

ON AFTERNOON OF NOVEMBER 23, 2020, 2015 TESLA MODEL S 85D WAS IN MOTION WITH SINGLE OCCUPANT, TURNING RIGHT TURN INTO RESIDENTIAL AREA OFF CITY STREET. DRIVER HEARD LOUD AND DEEP METALLIC SOUND AND IMMEDIATELY SLOWED. WARNING MESSAGE SIMILAR TO 'UNSAFE TO DRIVE, PULL OVER SAFELY' APPEARED ON DASH. DRIVER STOPPED CAR RIGHT AWAY AND HEARD 3-4 LOUD, IDENTICAL SOUNDS. DRIVER HEARD ANOTHER SOUND FOLLOWED BY LOUD 'POP' AND SMELLED SOMETHING BURNING. DRIVER IMMEDIATELY EXITED AND SAW SMOKE BILLOWING FROM BELOW THE VEHICLE. DRIVER MOVED AWAY. THERE WAS ANOTHER LOUD 'POP' SOUND AND FLAMES STARTED VISIBLY SHOOTING OUTWARD AND UPWARD FROM THE FRONT PASSENGER WHEEL WELL AREA, MID-CABIN AND REAR PASSENGER TIRE WELL, CHARRING THE CURB AND GRASS NEXT TO VEHICLE. FIRE CONTINUED TO BURN THROUGH PASSENGER DOOR, FRONT OF CAR (FRUNK), AND UNDERSIDE OF THE CAR. FIRE DEPARTMENT AND POLICE DEPARTMENT ARRIVED ON SCENE WITHIN MINUTES AND EXTINGUISHED FIRE. FIRE DAMAGE TO EXTERIOR WAS VISIBLE TO FRONT TIRE WELL AND FRONT PASSENGER DOOR. ADDITIONAL FIRE DAMAGE NOTED INSIDE REAR PASSENGER DOOR. CAUSE IS CURRENTLY UNKNOWN.

WHILE DRIVING IN HEAVY TRAFFIC THE CAR'S EMMC WENT DEAD AND TOOK OVER 10 MINUTES TO REBOOT. ALL SAFETY DRIVING FEATURES WERE NOT FUNCTIONING DURING THIS TIME. THIS IS THE FORTH TIME THIS HAS HAPPENED IN THE PAST SIX MONTHS. TESLA SENT AN EMAIL THAT THEY HAD A MEMORY MODULE PROBLEM WITH THE CAR'S EMMC THAT CAUSED THE SAME PROBLEM I WAS EXPERIENCING, SO I MADE A SERVICE APPOINTMENT. WHEN I TOOK IT IN I WAS TOLD MY CAR DID NOT HAVE BAD MEMORY MODULES. THEY SAID THAT IT WAS "NORMAL" FOR THE EMMC TO REBOOT FROM TIME TO TIME, AND AS A CURTSEY THEY WOULD NOT CHARGE ME A DIAGNOSTIC FEE FOR LOOKING AT IT. WE EXCHANGED SEVERAL EMAILS ABOUT HOW THIS COULD BE CONSIDERED "NORMAL" ESPECIALLY SINCE IT WAS HAPPENING MORE OFTEN, BUT THE OFFERED NO RESOLUTION TO THE ISSUE. THERE REALLY APPEARS TO BE SOMETHING WRONG WITH THESE EMMC UNITS AND TESLA DOESN'T KNOW HOW OR DOESN'T WANT TO FIX IT. WHEN THE UNIT STOPS WORKING I DO NOT FEEL SAFE DRIVING THE CAR AND I DON'T KNOW WHEN IT IS GOING TO HAPPEN NEXT.

VEHICLE HAS DOCUMENTED MCU/EMMC ISSUES THAT TESLA AVOIDS FIXING. HVAC FROZE/INOPERABLE, CHARGING LEVEL FROZE INOPERABLE TO ADJUST, SUSPENSION SETTINGS INOPERABLE CAUSING SCRAPING, DISABLING OF AUTOPILOT AND OTHER NAVIGATION AND SAFETY FEATURES, OCCURED MID-DRIVE ORIGINALLY, NOW WHEN STATIONARY WHILE VEHICLE IS STARTED IT IS INOPERABLE/FREEZES FOR 7-10 MINUTES BEFORE TURNING ON, OFTEN CANNOT SELECT DRIVE UNLESS IT IS THROUGH THE APP ON PHONE, BACKUP CAMERA FAILS/IS UNAVAILABLE OR IS VERY SLOW TO APPEAR, OFTEN AFTER BACKUP COMPLETED. JULY '20 AT 64K MILES DEALER ACKNOWLEDGED EMMC/MCU ISSUES, PERFORMED SOFT RESET, CLAIMED WORKED M, YET AUG '20 THEY HAD TO DO AGAIN. VEHICLE CONTINUES TO DISPLAY ISSUES ASSOCIATED WITH LAGGING/SLOW PROCESSOR, DEALER INDICATES IT IS NOT THE DOCUMENTED ISSUE ABUNDANTLY DESCRIBED AND CONSISTENT WITH ISSUES ON TESLA FORUMS ACROSS THE INTERNET. FURTHER DETAILED DOCUMENTATION/COMMUNICATION AVAILABLE WITHIN TESLA APP WHEN I SUBMITTED TO TESLA, BUT HERE IS ANCILLARY SUPPORTING DOCUMENTATION ATTACHED.

TESLA MODEL S HAS AN AUTO PRESENTING DOOR. EARLY MODEL HAS A FREQUENT FAILURE AND TEALA HAS UPDATED IT WITH 3RD GENERATION. IF IT IS FAIL IT CANNOT OPEN FROM OUTSIDE SINCE IT IS STUCK AND IT MIGHT BE CRITICAL IN ACCIDENT

I AM THE OWNER OF TESLA MODEL S 2015. I AM EXPERIENCING A PERSISTENT MALFUNCTION OF THE MCUV1 UNIT WHICH CONTROLS THE ESSENTIAL FUNCTIONS OF THE VEHICLE. THIS ISSUE IS A KNOWN ISSUE AS PER NHTSA LETTER TO TESLA ON JANUARY 13TH 2021 AS WELL AS A CONSUMER REPORTS REVIEW (HTTPS://WWW.CONSUMERREPORTS.ORG/CAR-RECALLS-DEFECTS/NHTSA-ASKS-TESLA-TO-RECALL-MODEL-S-MODEL-X-TOUCH-SCREEN-SAFETY-ISSUES/). I HAVE REQUESTED REPLACEMENT OF THE KNOWN MCUV1 DEFECT WITH THE TESLA BROOKLYN SERVICE CENTER (160 VAN BRUNT STREET, BROOKLYN, NY 11231). THEY HAVE REFUSED TO REPLACE THE ENTIRE UNIT AND WILL ONLY WORK ON SMALLER FIXES. I AM FILING THIS COMPLAINT AS THE TESLA BROOKLYN SERVICE CENTER SHOULD REPLACE THE ENTIRE UNIT WHICH HAS BEEN FOUND TO BE DEFECTIVE; WHICH IN TURN CAN POTENTIALLY CREATE AN UNSAFE DRIVING CONDITION FOR ME AND MY FAMILY. PLEASE ADVISE HOW I MAY ADDRESS THIS SAFETY CONCERN AND ENSURE THE MCUV1 IS SAFE FOR MY FAMILY AND KIDS. THANK YOU IN ADVANCE FOR YOUR SUPPORT, CHRIS NICODEMO

DOOR HANDLES CONSTANTLY BREAK. I AM CHANGING THE 3RD DOOR HANDLE IN LESS THAN 2 YEARS OF OWNERSHIP. WHEN THE DOOR HANDLE BREAK, THE CAR DOOR DOES NOT OPEN AND YOU CAN'T ACCESS THE VEHICLE (YOU'D BE FORCED TO GET INSIDE THE VEHICLE USING ANOTHER DOOR). I THINK IF THEY HAVE SO MANY BREAKING (A LOT OF TESLA CAR FORUMS INDICATE THAT MOST OWNERS REPLACED 2-3 DOOR HANDLES EACH), THIS SHOULD HAVE BEEN A RECALL FROM THE FACTORY.

I HAVE THE MEDIA CONTROL UNIT (MCU 1) AND IT PRETTY ROUTINELY SHUTS DOWN WHILE DRIVING WHICH CAUSES A LOSS OF MAJOR COMPONENT FUNCTIONALITY. I SAW THAT NHTSA IS ASKING TESLA FOR A RECALL TO REPLACE AND I THINK IT'S REALLY IMPORTANT THAT TESLA DO RECALL THESE VEHICLES BECAUSE THE SOFTWARE UPDATES ARE INSUFFICIENT TO FIX THE PROBLEM. THE MCU JUST NEEDS TO BE REPLACED.

THE MCU WILL GO TO A BLACK SCREEN WHILE DRIVING AND IS UNRESPONSIVE. I AM NOT ABLE TO USE THE WINDOW DEFROSTER AND HAVE TO PULL OVER UNTIL THE UNIT POWERS BACK UP. THIS CAN TAKE SOME TIME AND CONTINUES TO TAKE LONGER EACH TIME THIS OCCURS. I HAVE REPORTED THE ISSUE TO TESLA AND WAS TOLD THAT EVERYTHING WAS FINE.