2015 TESLA MODEL S Complaints

THE MCU IN THIS CAR WENT BLACK SEVERAL OCCASION WHILE DRIVING. I LOST ALL CONTROLS OF LIGHTINGS AND WIPER. ON SEVERAL OCCASIONS....THE CAR SHUT DOWN AND I HAVE TO COAST TO THE AIDE OF THE HIGJWAY

AN INCREASE IN MCU ROGUE REBOOTS/CRASHES A SIGNIFICANT SLOWING DOWN OF THE MCU IN OPERATION, E.G. SLOW BOOT TIMES OR SLOW MAP RENDERING GLITCHES AND ISSUES WITH BLUETOOTH CONNECTIVITY. BLINKER NOT BLINKING.

DATE NOTED BELOW WAS THE MOST RECENT OF MULTIPLE OCCURRENCES. THIS HAS HAPPENED NOW AT LEAST 6 TIMES BEGINNING IN OCTOBER 2020. WHILE DRIVING, THE 17" DISPLAY IN THE CENTER OF THE DASH SUDDENLY GOES BLANK. AT THIS POINT, ACCESS TO THE BACKUP (REAR-FACING) CAMERA IS UNAVAILABLE.

TESLA MODEL S 2015 90D. I HAVE A SERVICE APPOINTMENT COME NOVEMBER 30TH 2020 FOR THIS BUT I HAVE HAD MULTIPLE OCCURRENCES OF THE MAIN PANEL AND SIDE PANEL DISPLAY GO COMPLETELY CRASH AND BLACK SCREEN ON ME. DISABLING BOTH THE "AUTOPILOT" V1 FEATURE IN MID USE ON A HIGHWAY GOING 60+ MPH, GPS AND OTHER IMPORTANT ASSISTANT INFORMATION SUCH AS VEHICLE SPEED ETC(BECAUSE SCREENS ARE BLACK). ITS A VERY JARRING AND DANGEROUS EXPERIENCE GOING FAST ON THE HIGHWAY AND HAVING THE CAR "CRASH" IN SUCH A WAY THAT JUST GAS AND BREAKING ARE ALL THAT ARE SUDDENLY LEFT WORKING IN AN INSTANCE(ESPECIALLY WHEN YOU HAVE THAT AUTO PILOT FEATURE ENGAGED ON A TURN). I STRONGLY RECOMMEND NHTSA TO CONTINUE THEIR INVESTIGATION TOWARDS THIS AS THERE ARE LIKELY SERIOUS FLAWS WITH THE EMMC SYSTEM AND SOFTWARE THESE EARLY MODEL S CARS RELEASED WITH. I AM AFRAID TESLA IS GOING TO GIVE ME THE RUN AROUND AND NOT HANDLE THE SITUATION APPROPRIATELY, WHICH WOULD GENERALLY BE A CONSUMER RECALL WHEN EVENTS AS DANGEROUS AS THIS OCCUR. I WOULD SAY THESE FULL SYSTEM CRASHES HAVE OCCURRED AT LEAST 5+ TIMES SINCE I HAVE OWNED THE CAR IN 2015 AND IT SEEMS LIKE A MATTER OF TIME BEFORE A SERIOUS CRASH COULD BE CAUSED BY THIS FAULTY ENGINEERING . TESLA CURRENTLY IS TRYING TO DO AS MUCH DAMAGE CONTROL AROUND IT OFFERING TO LOOK INTO A REPLACEMENT PART BUT NO GUARANTEES ITS COVERED BY THEIR WARRANTY. AS A SOFTWARE ENGINEER MYSELF IT FEELS VERY MUCH LIKE WHEN HARDWARE STARTS TO GO BAD, LIKE A SYSTEM INTERNALS BEGINNING TO FAIL DUE TO CORRUPT MEMORY AND STORAGE. THESE EARLY TESLA MODEL S'ES ARE A TICKING TIME BOMB TO PUBLIC ROADS(I SAY THIS AS A TESLA FAN, WHEN WORKING THE CARS ARE INCREDIBLE TO DRIVE, WHEN THEY DYSFUNCTION ITS A VERY SERIOUS PROBLEM BECAUSE OF THE NATURE OF THESE SOFTWARE DRIVEN VEHICLES THEIR HARDWARE/SOFTWARE HAS TO BE ROCK SOLID).

MCU FAILURE ON A SALVAGE TITLED VEHICLE, TESLA WILL NOT REPLACE THE MCU UNDER WARRANTY OR WARRANTY EXTENSION DUE TO THE VEHICLE BEING SALVAGE. A RECALL IS THE ONLY WAY TO PROTECT ALL TESLA OWNERS FROM THIS SAFETY ISSUE.

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT STATED WHILE DRIVING 65 MPH, THE INSTRUMENT PANEL WENT BLANK. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT PULLED OVER TO THE SIDE OF ROADWAY AND RESTARTED THE VEHICLE AND THE INSTRUMENT PANEL STARTED TO WORK PROPERLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER TESLA SERVICE CENTER (2077 E. UNIVERSITY DR, TEMPE, AZ 85281, (602) 643-0024), TO BE DIAGNOSED. THE INTERNAL MEMORY WAS CLEARED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE COMPUTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

CENTER TOUCH SCREEN AND INSTRUMENT CLUSTER BOTH WENT BLANK ON THREE OCCASIONS. CAR WOULD STILL DRIVE BUT ALL OTHER FUNCTIONS WERE DISABLED FOR VARYING DEGREES OF TIME. MOST RECENTLY IT TOOK OVERNIGHT FOR THE INSTRUMENT CLUSTER TO FULLY RETURN. I AM AWARE THAT THIS MODEL HAS THE OLDER CHIP WHICH CAN CAUSE THIS PROBLEM. TESLA NOTIFIED ME THAT THEY WOULD REPLACE IT AND I TOOK THE CAR IN FOR SERVICE TODAY 11/17/20. RECEIVED SOME PUSHBACK FROM TESLA BUT IT IS SCHEDULED TO BE FIXED BY 11/23.

THE MCU WENT OUT. TURN SIGNALS, BRAKE LIGHTS, BACKUP CAMERA, HVAC CONTROLS, ALL WENT WITH IT. CAR WOULD DRIVE, BUT WOULD NOT

THE TOUCHSCREEN WOULD BECOME LESS RESPONSIVE, THE POWER-UP TIME BECOMES LONGER, THE SCREEN WOULD FREEZE AND I WOULD HAVE TO BE REBOOTED TO PUT IN MY PIN TO DRIVE. CAN SEE ONE OF THE FREEZE SCREEN TIMES AT HTTPS://YOUTU.BE/Z842RTUFGD8 I HAVE RECEIVED AN EMAIL (UPLOADED AS JPG) BUT TELSA STILL WONT FIX MY SCREEN PROBLEMS AND THIS HAS BEEN GOING ON FOR AT LEAST 8 MONTHS NOW.

THE MAIN CONTROL UNIT CENTRAL SCREEN FROZE AND I COULD NOT GET THE CAR TO FUNCTION FOR ABOUT 7-8 MINS. DURING THIS TIME, ALL MAJOR FUNCTIONS OF CLIMATE CONTROL, REAR VIEW CAMERA, AND THE CAR ITSELF WAS NON-FUNCTIONAL. EVEN WHEN THE CAR FUNCTIONS, THERE ARE MANY TIMES WHEN THE COMPUTER STARTS TO GO SLOW. SOMETIMES CAUSING THE TOUCH SCREEN TO GET UNRESPONSIVE DURING DRIVING THE CAR. AND A FEW TIMES, THE TOUCH SCREEN HAS EVEN GONE DARK AND NON-FUNCTIONAL WHILE DRIVING THE CAR. HISTORY BEFORE THIS LATEST INCIDENT: NOTE THAT THIS HAS HAPPENED MANY TIMES IN THE PAST 1.5 YEARS. I TOOK THE CAR SEVERAL TIMES TO THE TESLA SERVICE SHOP AND THEY USED TO JUST TELL ME TO REBOOT THE COMPUTER AND THEY MANAGED TO RESET THE COMPUTER A COUPLE OF TIMES WHILE IN WARRANTY. FINALLY AT ONE POINT AFTER THE WARRANTY EXPIRED, THE COMPUTER COMPLETELY DIED EARLIER THIS YEAR AND TESLA SERVICE ADVISED THAT I NEED TO GET THE COMPUTER MCU REPLACED AT MY OWN EXPENSE OF ABOUT $1200. I DID THAT. NOW AFTER ABOUT 6 MONTHS OF THE NEW REPLACED MCU, THE PROBLEM HAS STARTED HAPPENING AGAIN, JUST LIKE IT HAPPENED ABOUT 1.5 YEARS AGO. COMPUTER SLOWING DOWN AND NOW TWO TIMES, FREEZING UP. I AM FRUSTRATED AT HOW EASILY THIS COMPUTER KEEPS GETTING INTO PROBLEMS AND CAUSES POTENTIALLY SAFETY ISSUES WHEN THE COMPUTER MAY GO DARK WHILE DRIVING OR TRYING TO BACK OUT OF THE GARAGE OR PARKING LOT WITHOUT VISIBILITY FROM THE REAR VIEW CAMERA WHEN IT HAPPENS. AND I'M AFRAID THAT THIS NEW COMPUTER MCU MAY BE ON ITS WAY AGAIN FOR COMPLETELY DYING A SECOND TIME IN THE SAME YEAR. I AM ATTACHING THE PHOTO OF THE STATE OF THE CAR FROM TODAY'S INCIDENT (1:15PM 11/16/2020 PACIFIC TIME). I HOPE YOU WOULD INVESTIGATE THIS CLOSELY SINCE IN THE PAST TESLA HAS BEEN TELLING ME THAT THIS IS NORMAL WEAR AND TEAR AND I CAN'T ACCEPT THAT THIS KIND OF THING IS ANYWHERE CLOSE TO NORMAL BEHAVIOR FOR A CRITICAL PART OF THE CAR.