2015 TESLA MODEL S Complaints

TOUCH SCREEN FAILS TO OPERATE. DIRECTIONAL SIGNAL LIGHTS ARE INOPERABLE. CAR IS UNSAFE TO DRIVE. PROBLEM WAS SUSPECTED 2 MONTHS AGO AND PART HAS BEEN BACK ORDERED SINCE THEN.

TESLA MCU1 EMMC FAILURE. MY MCU WENT OUT IN JULY. THE TESLA BURBANK SERVICE CENTER KNEW THIS, EVEN HAD THE MCU ON ORDER, BUT ONCE I TOOK MY CAR IN, SAID A FACTORY RESET WAS ALL I NEEDED. A MONTH LATER, PROBLEMS HAPPENED AGAIN. BLANK TOUCHSCREEN, BLINKERS DON'T WORK, AND AC GOES OFF AND ON - IN THE MIDDLE OF A HEATWAVE!!! I TRIED CALLED THE BURBANK SERVICE CENTER, LEFT A MESSAGE, OF COURSE NO ONE CALLED BACK. I SET UP ANOTHER APPOINTMENT THE ONLY WAY TESLA ALLOWS, ON THE APP, NO WAY TO TALK TO A HUMAN. THEY SAID A MOBILE TECH WOULD COME TO MY HOUSE IN A BOUT A WEEK. (BASED ON WHAT BURBANK SC TOLD ME, I KNEW A MOBILE TECH COULDN'T FIX THIS; BUT THE APP DIDN'T ALLOW ME TO SPECIFY THIS). THE DAY BEFORE THE APPOINTMENT, THEY FINALLY READ MY NOTES. SHOCKER, IT ISN'T SOMETHING A MOBILE TECH CAN FIX. SO COME TO VAN NUYS SERVICE CENTER, A WEEK AWAY, ON 9/1/20. NOW (08/27/20) I'M BEING TOLD, VIA TEXT THAT NO ONE RESPONDS TO, THAT IT'S BEEN DELAYED TO 9/8/20. MEANWHILE I'M HAVING TO DRIVE A CAR THAT ISN'T SAFE, ESPECIALLY IN THE MIDDLE OF A HEATWAVE WITHOUT WORKING/DEPENDABLE AC.

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT STATED THAT THE ELECTRONIC SYSTEM FAILED CAUSING THE TURN SIGNALS AND THE NAVIGATION SYSTEM TO NOT OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER (TESLA 10250 SANTA MONICA BLVD STE 1340, LOS ANGELES, CA 90067 (310) 553-5767). THE DEALER AFTER A MONTH TOOK THE VEHICLE IN AND PERFORMED A SOFTWARE FIX ON THE ELECTRICAL SYSTEM. THEY DID NOT REPLACE THE MCU UNIT AS THEY ORIGINALLY DIAGNOSED. THE FAILURE HOWEVER RECURRED WITH THE TURN SIGNALS STILL FLASHING ON AND OFF AND THE INSTRUMENT PANEL INCLUDING THE NAVIGATIONAL SYSTEM ALSO NOT WORKING CONSISTENTLY. THE CONTACT HAD NOT BEEN ABLE TO RESCHEDULE AN APPOINTMENT ONLINE WITH THE DEALER. THE FAILURE MILEAGE WAS 37,000.*DT *JS

THE CENTER SCREEN OF MY TESLA STOPPED WORKING WHEN I STARTED THE CAR ONE DAY (CAR WAS PARKED), RESULTING IN A LOSS OF THE BACKUP CAMERA AND ACCESS TO MANY DRIVER SETTINGS, SUCH AS REGENERATIVE BRAKING, AUTOMATIC LIGHTS, ETC. REBOOTING THE UNIT DID NOT HELP, AND THE CAR WOULD NOT SHUT OFF ONCE THE ISSUE OCCURRED.

MCU ON TESLA CRASHED AGAIN. LAST YEAR IT WAS REPLACED, AND THIS YEAR CRASHED AGAIN. TESLA KEEPS POSTPONING REPAIR. SAYING THEY ARE TOO BUSY. WITH THE MCU CRASHED, TURN SIGNAL DOES NOT WORK AND MAKES CAR NOT DRIVEABLE. I UNDERSTAND YOU ALL ARE INVESTIGATING THIS ISSUE? THE DATE IDENTIFIED BELOW IS THE SECOND TIME. THIS HAPPENED LAST YEAR AS WELL.

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT STATED THE MEDIA CONTROL UNIT WAS NOT OPERATING PROPERLY AND THE SCREEN WAS INOPERABLE. THE CONTACT CALLED THE LOCAL DEALER TESLA LOCATED AT 5544 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33417, 561-232-8984, WHO SENT A TECHNICIAN TO HIS RESIDENCE TO DIAGNOSE THE VEHICLE. THE CONTACT WAS INFORMED THAT THE COMPUTER NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 51,000.

ON 7/2/20, CENTER CONSOLE STOPPED WORKING WHEN STARTED UP. THIS AFFECTS/CONTROLS CLIMATE CONTROL, BACK UP CAMERA, BLINKERS, AND MAPS. CAR IS ABLE TO DRIVE, BRAKE, AND STEER. INABILITY TO USE BLINKERS IS HAZARDOUS. I BELIEVE IT IS A KNOWN PROBLEM WITH THE MCU CHIP. MANY TESLAS ARE HAVING PROBLEMS WITH THIS CHIP 4-5 YEARS INTO OWNERSHIP. SERVICE CENTER STATES THERE IS A LONG BACK ORDER, ESSENTIALLY MAKING IT SO THAT THE BEST-CASE SCENARIO IS I AM WITHOUT MY CAR FOR 8 WEEKS AS IT IS UNSAFE TO DRIVE.

CAR WAS CHARGING AT THE KNOXVILLE SUPERCHARGER. I COULDN'T CONNECT FROM RESTAURANT WITH MY APP TO SEE IF IT WAS COMPLETELY CHARGED. WHEN I GOT TO CAR TOUCHSCREEN WAS BLACK, WOULDN'T COME BACK WITH SOFT OR HARD RESETS, APP WAS LOCKED UP, NO NAVIGATION, NO MUSIC, ALL SCREEN AND APP ABILITIES GONE, TURN SIGNALS DIDN'T WORK, AC WASN'T WORKING. TESLA SERVICE CENTER HAS DIAGNOSED MCU 1 FAILED. THEY WERE ABLE TO REVIVE IT IN THE APPOINTMENT ALTHOUGH SOME APPLICATIONS SLUGGISH. A DAUGHTER BOARD HAS BEEN ORDERED TO FIX IT WHICH I WILL PAY FOR, APPOINTMENT FOR THAT COMING UP AUGUST 28, 2020.

THERE IS A KNOWN PROBLEM WITH MCU VERSION 1 IN MODELS BEFORE 2018 THAT CAN CAUSE TOTAL ELECTRICAL FAILURE, MY CAR LOST ITS ABILITY TO USE TURN SIGNAL AND CONTROL OF ALL OTHER ELECTRICAL EQUIPMENT.. THEY NEED TO ISSUE A RECALL ON THIS. THIS IS A WELL KNOWN ISSUE AND TESLA NEEDS TO STEP UP TO PLATE AND FIX THE PROBLEM. THIS CAN CAUSE BOTH UNJUST EXPENSE FOR OWNERS NOT TO MENTION HAVE SAFETY RAMIFICATIONS.

MCU FAILURE, WHEN BACKING UP THE REAR CAMERA DOES NOT TURN ON, CENTER SCREEN CONSOLE HAS GONE BLACK AND WILL NOT REBOOT DESPITE MULTIPLE ATTEMPTS TO DO SO. SEEMS LIKE A MCU FAILURE. CAR IS ESSENTIALLY VERY HARD TO DRIVE - HARD TO BACK UP - REAR CAMERA IS NOT FUNCTIONING, HAS BECOME A SAFETY PROBLEM. HAS BEEN INTERMITTENT OVER LAST FEW WEEKS, NOW PERMANENT.