2012 TESLA MODEL S Complaints

I REACHED OUT TO TESLA ABOUT THE EMMC RECALL. I BOOKED AN APPOINTMENT, PROVIDED PHOTOS OF VARIOUS BLACKOUT, SCREEN FREEZING AND LOSS OF CONNECTIVITY ISSUES. TESLA INSTRUCTED ME TO UPDATE THE FIRMWARE (WHICH I DID) AND CANCELLED MY APPOINTMENT AND TOLD ME I DID NOT TO BRING IN THE CAR. THEY ALSO SAID THEY WOULD CONTACT ME IF MY EMMC NEEDED REPLACEMENT. HOWEVER, I CONTINUED TO HAVE THIS PROBLEM AND LEFT A MESSAGE IN THE TESLA AND DID NOT GET A RESPONSE.

TL* THE CONTACT OWNS A 2012 TESLA MODEL S. THE CONTACT STATED THAT THERE WAS A STICKY SUBSTANCE COMING OUT OF THE CENTER DISPLAY WHETHER THE VEHICLE WAS TURNED ON OR OFF. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER TESLA (135 US-22, SPRINGFIELD, NJ 07081, (973)921-0925) WHERE IT WAS DIAGNOSED WITH NEEDING THE CENTER DISPLAY TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 21V035000 (BACK OVER PREVENTION, VISIBILITY, EXTERIOR LIGHTING) HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000.

ON NOVEMBER 23RD 2020 I TOOK MY MODEL S ([XXX]) TO TESLA SERVICE CENTER LANCASTER, PA FOR THE TESLA WARRANTY ADJUSTMENT PROGRAM WHICH WAS ANNOUNCED ON NOVEMBER 9TH AND RELATED TO MALFUNCTIONING TOUCHSCREEN DUE TO A MALFUNCTIONING EMMC. THIS IS THE RESULT OF THE SERVICE VISIT; 1) TESLA LANCASTER, PA SERVICE CENTER TOLD ME MY VEHICLE IS NOT IN THE WARRANTY PARAMETERS (THE TESLA WARRANTY ADJUSTMENT PROGRAM STATED 8YEARS/100K MILES. MY CAR HAS LESS THAN 100K MILES AND INITIAL DELIVERY WAS NOVEMBER 24TH 2012 - SO TESLA LANCASTER, PA WAS WRONG ABOUT THIS AS SERVICE DATE WAS NOVEMBER 23RD, 2020) 2) TESLA LANCASTER, PA SERVICE CENTER STATED "THE VEHICLE IS NOT EQUIPPED WITH THE EMMC" (A 2012 MODEL S HAS TO HAVE SOME TYPE OF MEMORY DEVICE IN IT - I WOULD EXPECT IT TO BE AN EMMC OF SOME SORT. THE NOVEMBER "WARRANTY ADJUSTMENT PROGRAM" STATED NO-COST REPAIRS FOR MALFUNCTIONING EMMC BUT LANCASTER, PA SERVICE CENTER DID NOT REPAIR MY CAR.) SO IN SHORT WHEN I TOOK MY CAR IN FOR NOVEMBER WARRANTY ADJUSTMENT PROGRAM RELATED TO SCREEN GOING BLANK INTERMITTENTLY TESLA WOULD NOT FIX IT. MY SCREEN IS STILL BLANK INTERMITTENTLY BECAUSE TESLA WOULD NOT REPAIR IT AND NOW WITH THE FEBRUARY 2021 NHTSA RECALL 21V035 RELEASED I WOULD LIKE THIS SCREEN ISSUE FIXED PROPERLY AND PERMANENTLY. REGARDLESS OF WHAT EMMC OR MEMORY DEVICE IS IN THE CAR THE NHTSA SAFETY CONCERNS STILL APPLY (UNAVAILABILITY OF THE REARVIEW CAMERA DISPLAY, DEFROST/DEFOG CONTROL SETTINGS FOR PURPOSES OF ENSURING VISIBILITY, AND EXTERIOR TURN SIGNAL LIGHTING MAY INCREASE THE RISK OF A CRASH). I AM REQUESTING THE MCU BE REPLACED WITH MCU V2 FREE OF CHARGE BECAUSE TESLA STATED MY 2012 MODEL S DOES NOT HAVE THE 8GB EMMC AND BECAUSE OF SAFETY CONCERNS WITH THE CURRENT STATE OF THE MCU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2012 TESLA MODEL S. THE CONTACT STATED THAT THE MEDIA CONTROL UNIT WAS INOPERABLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER TESLA SERVICE CENTER (11163 SANTA MONICA BLVD, LOS ANGELES, CA 90025, (310) 473-8337) WHERE IT WAS DIAGNOSED WITH NEEDING THE MEDIA CONTROL UNIT AND MOTHERBOARD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 21V035000 (EXTERIOR LIGHTING, VISIBILITY, BACK OVER PREVENTION) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND REFERRED THE TO AN AUTHORIZED SERVICE CENTER FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.*DT*JB

THERE IS A KNOW PROBLEM WITH THE TESLA INFOTAINMENT SYSTEM FAILING SO I HAD MINE UPGRADED. NOW THE REAR CAMERA IS NEARLY USELESS. IT IS SO DARK IT IS A SAFETY HAZARD. I HAVE CONTACTED TESLA AND THEY ARE AWARE AND HAVE NO PLANS TO FIX.

THE HEATER AND DEFROSTER STOPPED WORKING IN THIS COLD WEATHER AS WE WERE DRIVING HOME WITH MY SONS. THEY WERE FREEZING AND COLD. I WAS NOT ABLE TO SEE CLEARLY RATHER VERY FOGGY WINDSHIELD DUE TO NON-WORKING CABIN HEATER AND DEFROSTER. THIS ISSUE HAD HAPPENED TO MANY MANY TESLA OWNERS, INFACT MODEL S LIKE MINE AND EVEN THE BRAND NEW TESLA MODEL 3 AND MODEL Y WITH JUST LESS THAN 10O MILES. THIS CLEARLY IS A HUGE NEGLIGENCE ON THE PART OF TESLA NOT WANTING TO FIX THE ISSUE. HOWEVER, NOW RIGHT AFTER GETTING THE CONTROL TOUCH SCREEN ISSUE ADDRESSED, THE SAME DAY TESLA TOLD ME THE CAR IS READY AND THAT I CAN PICK IT UP. THIS WAS VERY NEGLIGENT ON TESLA AUGORAHILLS SERVICE CENTER PART. THE HEATER WAS NOT WORKING ONCE I STARTED DRIVING THE CAR BACK HOME. TESLA SHOULD HAVE UNDER SAFETY PROTOCOL FIXED THE VERY IMPORTANT SAFETY TOOL SUCH AS THE CLIMATE CONTROL AND NEVER SHOULD HAVE RELEASED THE CAR TO ME TO DRIVE LAST NIGHT 12/28/2020. ONCE I PICKED UP THE CAR AND DRIVING BACK HOME WITH MY SONS WE WERE VERY COLD, TO NOTICE THE HEATER IS NOT WORKING/OPERABLE. THIS BECAME MORE CHALLENGING ONCE THE VISIBILITY WAS HINDERED WITH FOGGING EFFECT AND THE SAME NIGHT IT WAS RAINING HERE IN AUGORAHILLS AREA CA AND IN SANTA CLARITA AREA CA. IN MANY CASES WHERE THE FOLKS ONLINE HAVE DISCOVERED THE CIRCUIT BOARD FOR THE HEATER CORE ITSELF WHICH IS CALLED THE PTC IS NOT PROPERLY SEALED WHICH ALLOWS IN MOISTURE AND SHORTS CIRCUITS THE DC-DC CONTROL JUNCTION BOX WHICH HOLDS 3 - FUSES. ONE FUSE FOR A/C , ANOTHER FUSE FOR HEATER, THIRD FUSE FOR BATTERY HEATER. PLEASE PLEASE INVESTIGATE THIS ISSUE. TESLA TELLS ME THE FUSES BLOW IN THE DC-DC CONVERTER CAUSING THIS. THEY ARE AWARE.

YOU ARE INVESTIGATING TESLA FRONT SUSPENSION FAILURES. YOU SHOULD ALSO INVESTIGATE TESLA REAR SUSPENSION FAILURES. HERE IS JUST ONE RECENT EXAMPLE.HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/38453571?ROWNUMBER=39 THE SUSPENSION LINK HAS SNAPPED LIKE A PRETZEL CAUSING THE SUSPENSION TO FLOP DOWN LIKE A BAD CASE OF BREWER'S DROOP. PHOTO IS ATTACHED WITH THIS SUBMISSION. DESPITE TESLA ISSUING TECHNICAL SERVICE BULLETINS ABOUT THIS AND HAVING FITTED A SLIGHTLY IMPROVED LINK TO LATER MODELS THESE LETHAL WEAK LINKS ARE STILL FITTED ON THOUSANDS OF CARS AROUND THE WORLD AND POSE A DANGER TO TESLA OCCUPANTS AND OTHER ROAD USERS. FOR MANY MORE EXAMPLES PLEASE VISIT THE WHOMPY WHEELS ALBUM HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/38453571?ROWNUMBER=39 THANK YOU HAVE A GREAT DAY AND BAN THESE CONTRAPTIONS FROM THE ROADS OF THE WORLD. YOUR FRIEND KEEF

HERE IS A TERDSLA IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/38424109?ROWNUMBER=4 FRONT SUSPENSION HAS COLLOLOPSED. TIRE HAS RUBBED AGAINST THE INSIDE OF THE FENDER AND WORN A HOLE THROUGH IT. LUCKILY FOR THE OWNER HE WAS NOT DRIVING NEAR A CLIFF AT THE TIME OR HE WOULD HAVE BEEN BRANDED A SUICIDE LIKE THE OTHER CASES WERE. PLEASE GET THESE CONTRAPTIONS RECALLED IMMEDIATELY. THANKS KEEF

THE MCU - MEDIA CONTROL UNIT IS SLOW TO RESPOND TO INPUTS AND SLOW TO STARTUP WHEN ENTERING THE VEHICLE. THE SCREEN HAS LOCKED UP SEVERAL TIMES WHILE DRIVING WHICH LEAVES THE TURN INDICATORS UNUSABLE AND THE DEFROSTER DEACTIVATED UNTIL THE MCU RESETS. THE HAZARD INDICATORS ARE INACTIVE WHEN THE MCU TURNS OFF. THE FRONT SUSPENSION LINKS WEAR OUT PREMATURELY DUE TO A POOR DESIGN AND THE WEIGHT OF THE VEHICLE. REPAIRS ARE COSTLY DUE THE MAIN HIGH VOLTAGE BATTERY NEEDING TO BE REMOVED IN ORDER TO REMOVE THE SUSPENSION LINK BOLTS.

THE INFOTAINMENT SYSTEM IS FREEZING WHICH DOESN'T ALLOW YOU TO USE ANY FEATURES OF THE CAR EXCEPT BASIC DRIVING FUNCTIONS. THIS HAS BEEN ATTRIBUTED TO A CHIP FAILURE IN THE MCU.