2015 TESLA MODEL S Complaints

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE MCU SCREEN MALFUNCTIONED AND WENT INTO A DEFAULT MODE. DUE TO THE FAILURE, THE CONTACT WAS UNABLE TO USE MULTIPLE SAFETY AND ELECTRICAL FEATURES USED TO SAFELY OPERATE THE VEHICLE. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 108,000.

THE TOUCHSCREEN FOR MY 2016 TESLA MODEL S HAS BECOME DEAD AND IS COMPLETELY BLANK. I SEARCHED ONLINE AND FOUND THAT IT'S A FAIRLY COMMON PROBLEM WITH 'OLDER' TESLA MODEL S AND IT COSTS UPWARDS OF $2000 TO REPLACE THE MCU. I ALSO READ ONLINE THAT NHTSA HAS APPARENTLY STARTED AN INVESTIGATION ALREADY. PLEASE COUNT ME IN FOR ANY SUPPORT DOCUMENTS ETC NEEDED. I SHOULDN'T HAVE TO PAY FOR SUCH A EXPENSIVE REPAIR FOR AN ELECTRONIC PART SUDDENLY DYING ON ME IN LESS THAN 5 YEARS AFTER PURCHASING THE VEHICLE. PLEASE HELP!!!

THE SCREEN DOES NOT TURN ON. MCU HAS FAILED. WILL NOT BE ABLE TO USE REAR VIEW CAMERA, DEFROST FUNCTION(ESP WHEN RAINING, THIS IS A BIG SAFETY CONCERN WITH NOT HAVING VISIBILITY), CAN NOT TURN OFF AC(RUNS WHILE CAR IS OFF), REAR BACK UP CAMERA DOES NOT WORK. CAN NOT USE THE TESLA PHONE APP TO USE THE FUNCTIONS, CAN NOT SET CHARGING. RANGE. THE NHTSA HAS OPENED A INVESTIGATION IN JUNE 2020 AND IS ON GOING.

AFTER WE RETURNED FROM OUR SUMMER HOME, I TRIED TO DRIVE THE TESLA. THE MAIN SCREEN DID NOT LIGHT UP BUT I FIGURED THAT A NORMAL RESET WOULD FIX THE PROBLEM. AS I DROVE, I ATTEMPTED A RESET BUT THE SCREEN REMAINED BLACK. I ALSO LEARNED THAT THE TURN SIGNALS WOULD NOT WORK INCLUDING THE CRUISE CONTROL, WINDSHEILD WIPERS AND HEADLIGHT HIGH BEAMS. WORRIED ABOUT OTHER PROBLEMS, I RETURNED HOME AND HAVE NOT DRIVEN THE CAR SINCE. OVER THE SUMMER THERE HAD BEEN SEVERAL UPDATES TO THE CARS FIRMWARE AND I WAS LOOKING FORWARD TO THE IMPROVEMENTS. PRIOR TO THAT. WE WERE DRIVING WITH OTHER MEMBERS OF THE FAMILY, ALL WITH THE TESLA APP ON THEIR PHONES. THE CAR WENT INTO "LIMP HOME" MODE ON I-95 AND WOULD NOT RESPOND TO NUMEROUS ATTEMPTS TO REMEDY THE PROBLEM. THE SEAT HEATERS WOULD TURN ON AND OFF, THE DOORS WOULD UNLOCK AND THE ENTIRE CAR SEEMED TO HAVE A MIND OF IT'S OWN. I ASKED EVERYONE TO TURN OFF THEIR PHONES AND THE PROBLEM DISAPPEARED. TESLA SERVICE SAID THEY'D NEVER HEARD OF SUCH A THING.

A COUPLE OF WEEKS AGO, TOUCHSCREEN/MEDIA CONTROL UNIT BECOME BLACK AND MY 2015 TESLA MODEL S LOST REAR VIEW CAMERA FUNCTIONTIONALITY ALONG WITH OTHER THINGS.*DT TESLA SUGGESTED ME TO DO SOFT/HARD REBOOT THE SYSTEM BUT IT DIDN'T DO ANYTHING. THEN, I WAS SUGGESTED BY TESLA TO VISIT THE SERVICE CENTER AND REPLACE THE MCU OR UPGRADE TO MCU2 AT MY OWN COST. LOSING REAR VIEW CAMERA FUNCTIONALITY IS A BIG SAFETY ISSUE AND IT LOOKS LIKE I AM NOT THE ONLY ONE. THERE IS AN OPEN INVESTIGATION (HTTPS://STATIC.NHTSA.GOV/ODI/INV/2020/INOA-PE20010-4553.PDF) AND IT LOOKS LIKE EMMC MEMORY WEAR-OUT IS SUSPECTED AS A CAUSE.

HERE IS A TESLA MODEL S IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/35042733?ROWNUMBER=1 IT IS TOTALLY BURNED OUT. IT LOOKS AS THOUGH THE FIRE STARTED WHEN THE CAR WAS STORED IN THE JUNKYARD.SINCE THERE IS BURNED AND MELTED DEBRIS SURROUNDING THE CAR. ITHE FRONT LH WHEEL AND SUSPENSION ASSEMBLY IS NO LONGER IN ITS RIGHTFUL PLACE. INSTEAD OF BEING BOLTED TO THE CAR THE BROKEN STEERING KNUCKLE IS STASHED IN THE FRONT SEAT. THIS IS MOST LIKELY BECAUSE THE TOW-TRUCK DRIVER PICKED IT UP OFF THE GROUND AT THE SCENE OF THE CRASH AND THREW IT INSIDE THE CAR. I AM WONDERING HOW MUCH LONGER YOU WILL ALLOW THESE DEADLY DEFECTIVE CARS TO ROAM THE HIGHWAYS. NHTSA DATABASE HAS HUNDREDS OF COMPLAINTS ABOUT THIS. MANY OWNERS ARE NOW COMING FORWARD AND LODGING COMPLAINTS BUT THERE WOULD BE MANY MORE OWNERS THAT HAVE BEEN PERSUADED NOT TO FILE COMPLAINTS. HERE IS AN EXAMPLE: HTTPS://JALOPNIK.COM/ONE-WEEK-OLD-TESLA-MODEL-X-HAS-CATASTROPHIC-SUSPENSION-1844564706 SNIP** ONE WEEK-OLD TESLA MODEL X HAS CATASTROPHIC SUSPENSION FAILURE AND THE RESULTING TWITTER FEED IS AS BAD AS YOU'D THINK** TESLA ZEALOTS PILE IN TO ABUSE THE OWNER AND DISCOURAGE HIM FROM REPORTING. IT APPEARS THAT HE HAS FOLLOWED THAT ADVICE. DO PLEASE TAKE ACTION OTHERWISE I WILL GET VERY CROSS. THANK YOU. KEEF [XXX] THE UNHINGED. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TOUCHSCREEN COMPLETELY INOPERATIVE WHICH IMPACT ABILITY TO CONTROL TURN SIGNALS AND AIR CONDITIONING.

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT NOTICED THAT THE TOUCHSCREEN WAS INOPERABLE. THE VEHICLE WAS TAKEN TO TESLA SERVICE CENTER (1580 CHURCH ST, DECATUR, GA 30033) WHERE IT WAS DIAGNOSED THAT THE MEDIA CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,270.

MAIN COMPUTER IN DASHBOARD IS FAILING. WHEN IT IS NON-OPERATIVE THE TURN SIGNALS DO NOT WORK (HAZARDS DO FUNCTION), CLIMATE CANNOT BE CONTROLLED, HEADLIGHTS CANNOT BE TURNED ON, REAR-VIEW CAMERA IS NOT VISIBLE. NO SPECIFIC FAILURE TIME WAS RECORDED AS THIS IS A PROGRESSIVE FAILURE OF THE COMPUTER. IT WILL OCCASIONALLY FUNCTION AS DESIRED AND OTHER TIMES REMAIN OFF WHEN YOU ATTEMPT TO START THE VEHICLE.

MCU FAILURE LIKE NUMEROUS OTHER PRE 2018 TESLA'S. ABLE TO OPEN DOORS, BUT MAIN SCREEN DOES NOT COME IN EVEN AFTER RESET. NO VEHICLE OPTIONS AVAILABLE, INCLUDING SWITCHING FROM PARK TO DRIVE OR REVERSE. FORTUNATELY, VEHICLE IN THE GARAGE WHEN FOUND TO BE NON OPERABLE. SET UP APPOINTMENT THROUGH THE TESLA APP AND TESLA ORDERED A NEW MCU IMMEDIATELY WITHOUT ANY CONTACT WITH ME.