2015 TESLA MODEL S Complaints

TESLA MODEL 2015 MODEL S MCU KEEPS FAILING. THE MCU FAILED TWICE IN 1 YEAR. TESLA SERVICE CENTER SCHEDULES AN APPOINTMENT, SIMPLY RESETS THE SYSTEM AND SENDS YOU BACK HOME. BEFORE FAILING , THE SYSTEM SHOWS SIGNS OF SLOWNESS LIKE DELAYED START ( NOTE* CAR CAN STILL DRIVE WITHOUT STARTING AN MCU BUT MULTIPLE THINGS SUCH AS HVAC / BACKUP CAMERA WONT WORK )

THE MAIN VEHICLE SCREEN STOPPED WORKING. COMPLETE LOSS OF REAR CAMERA IMAGE DISPLAY WHEN REVERSE GEAR IS SELECTED, RESULTING IN REDUCED REAR VISIBILITY WHEN BACKING. NO CONTROL OVER BATTERY CHARGING COMMANDS. MANY TIMES WHEN I PLACE THE VEHICLE IN REVERSE THE CAMERA WOULD NOT DISPLAY A REAR IMAGE. NOW MY SCREEN IS COMPLETELY BLACK AND NONREPONSIVE

CENTER SCREEN WENT OUT, NO PHONE APP CONNECTIVITY, UNABLE TO TURN VEHICLE ON, UNABLE TO CHARGE VEHICLE. COMPLETELY UNRESPONSIVE.IT WAS IN THE GARAGE THANKFULLY, NEEDED TO BE TOWED OUT AND FLAT-TRAILER-ED TO SERVICE CENTER

THE MEDIA CONTROL UNIT IN MY 2015 MODEL S TESLA STOPPED WORKING AND WENT BLANK. I FIRST HAD NO MUSIC CONNECTIVITY, THEN THE TURN SIGNALS AND GARAGE DOOR OPENER WOULD NOT WORK. SINCE THE MEDIA CONTROL UNIT CONTROLS EVERYTHING, I FEEL IT IS UNSAFE TO DRIVE THE CAR.

THE 12V BATTERY ON OUR 2015 TESLA MODEL S STARTED FAILING LAST NOVEMBER. WE WERE ASSURED THAT TESLA THAT IT WOULD BE SAFE TO DRIVE UNTIL THEY COULD REPLACE THE BATTERY (WHICH TOOK ABOUT 2 MONTHS). WE'VE COME TO UNDERSTAND THAT THIS IS FAR FROM ACCURATE. AFTER THAT, OUR MCU (THE MAIN COMPUTER IN THE CAR) FAILED. THIS IS APPARENTLY A WELL KNOWN PROBLEM THAT TESLA REFUSES TO FIX. WHEN THEY REPLACED THE MCU WE IMMEDIATELY STARTED HAVING ISSUES: 1. THE EMERGENCY FLASHERS DID NOT WORK. 2. THE COMPUTER LOGS WERE NOT AVAILABLE TO TESLA TO DIAGNOSE ISSUES OR RECOVER OUR CAR IF IT WAS STOLLEN. 3. THE FOG LIGHTS STOPPED WORKING 4. GLOVE BOX WOULD NOT OPEN 5. SCREEN NOW HAS NOTICEABLE FLICKER 6. CAR NOW HAS CHARGING PROBLEMS. THE ISSUES WITH THE EMERGENCY FLASHERS, FOG LIGHTS, AND GLOVE BOX WERE ABLE TO FIXED BY A DIFFERENT SERVICE CENTER THE SAME DAY (ALTHOUGH I HAD TO DRIVE APPROX. 30 MILES TO GET TO A DIFFERENT SERVICE CENTER). THE LOGGING ISSUE TOOK ABOUT A MONTH OR TWO TO FIX. THE SCREEN FLICKER AND CHARGING ISSUES WHERE THE CAR RANDOMLY SWITCHES TO A DIFFERENT CHARGING LEVEL WHILE DRIVING OR CHARGING WITHOUT ANY ERROR MESSAGES, IS ON-GOING. I'VE BEEN BACK TO TESLA OVER A DOZEN TIMES, AND THEY IKE TO CHARGE $100 EVERY VISIT "UNDER WARRANTY."

LOSS OF TURN SIGNAL NOISE, HEADLIGHT CONTROL, REARVIEW CAMERA, CLIMATE CONTROL, SEAT MEMORY, GARAGE DOOR OPENING CAPABILITY, NAVIGATION, EMERGENCY BRAKING, AND DIFFICULTY CHARGING THE CAR. THIS OCCURRED GRADUALLY OVER THE COURSE OF A COUPLE OF DAYS AND HAS LEFT THE VEHICLE INOPERABLE WITHOUT HEADLIGHT CONTROL, AUDITORY WARNINGS, AND REARVIEW CAMERA. THIS IS CAUSED BY A FAILED EMMC CHIP ON THE MCU IN THE CAR. IT IS A WELL KNOWN PROBLEM AND NOT COVERED OUTSIDE OF WARRANTY, DESPITE IT BEING GUARANTEED TO FAIL SOMETIME BETWEEN 4 YEARS AND 5 YEARS OF AGE. (WARRANTY UP AFTER 4)

THE TESLA MEDIA CONTROL UNIT COMPLETELY FAILED ON 7/5/20 AFTER BEING UNABLE TO TURN BACK ON. THE VEHICLE WAS STATIONARY AND WAS PARKED ON THE STREET. DUE TO THE FAILURE OF THE MEDIA CONTROL UNIT, THE SYSTEMS SUCH AS THE AIR CONDITIONING, BACKUP CAMERA, CONTROLS, ETC WERE UNABLE TO BE CONTROLLED WHICH POSED A SIGNIFICANT SAFETY HAZARD.

I WENT TO TESLA SERVICE CENTER ON 6/26/2020, NOTIFY THEM THE PROBLEM FOR SLOW RESPONSE ON THE TOUCHSCREEN AND ALSO RATTLE SOUND COMING FROM THE STEERING WHEEL AREA, TESLA STATED THE STEERING BUTTONS NEED TO BE REPLACE AND THE TOUCHSCREEN IS DUE TO THE OLDER CHIP ON THE MODEL, SO IT'S NORMAL. I PICKED UP THE CAR TWO DAYS AFTER AFTER THE REPLACEMENT, ON 7/4/2020 WHILE I M CHARGING AT THE TESLA SUPER CHARGE STATION THE CAR SCREEN IS COMPLETE DEAD, I CAN'T PLAY RADIO, NO NAVIGATION, SIGNAL LIGHTS NOT WORKING AND BACK UP CAMERAS FAILED ETC. I WENT ON RESEARCH AND IT SEEMS LIKE THIS ISSUE IS KNOWN NOW WITH NHTSA AND IS INVESTIGATING. TODAY TESLA SAID MY MCU NEEDS TO BE REPLACE.

MY MEDIA CONTROL UNIT (CENTER CONSOLE SCREEN) STOPPED WORKING. SCREEN WENT BLACK AND NOTHING OUTSIDE OF THROTTLE/BRAKE/TURN SIGNALS WORKED. ALL FUNCTIONALITY CONTROLLED BY THE MCU STOPPED WORKING. THE CAR STARTED TAKING ABOUT 2 TO 3 TIMES LONGER TO BOOT UP AND AFTER A DAY OR TWO, THE SCREEN STOPPED WORKING COMPLETELY. AFTER DROPPING OFF AT THE TESLA SERVICE STATION, THE TECHNICIAN INFORMED ME THERE WERE MCU ISSUES WITH THE MODEL S FROM 2016 AND EARLIER DUE TO THE MEMORY CAPACITY OF THE CHIP USED.

WITH THE RECENT NEWS ON NHTSA INVESTIGATING TESLA MODEL S TOUCHSCREEN UNIT PROBLEMS, I LIKE TO ADD MY EXPERIENCE FOR THE RECORD: ON 01/31/20, MY COMPUTER SCREEN DIED WHICH LIMITED THE CAR'S FUNCTIONALITY (E.G. NO HVAC, RADIO, BLUETOOTH, ETC). ON 02/06/20, TESLA CAME OUT TO INSPECT MY CAR, AND VERIFIED I NEEDED TO REPLACE THE COMPUTER. THE TECHNICIAN ADMITTED HOW BAD THE PROBLEM WAS FOR PRODUCTIONS WITH MCU V1 COMPUTERS. BUT BEFORE THE TECHNICIAN LEFT, HE PERFORMED A BATTERY DISCONNECT WHICH MADE IT WORSE. NOW THE CAR WAS NOT ABLE TO CHARGE WHICH FORCED ME TO TAKE THE CAR IMMEDIATELY TO TESLA TO REPLACE THE COMPUTER. ON 02/19/20, THE REPLACEMENT COMPUTER WAS INSTALLED AT THE COST OF $2,122.50. TO ADD, TESLA WOULD NOT LET ME KEEP THE ORIGINAL COMPUTER WITHOUT AN ADDITIONAL CORE CHARGE OF $500. 12 DAYS LATER ON 03/02/20, TESLA ANNOUNCED AN INFOTAINMENT UPGRADE ON THE BACKS OF THESE ONGOING ISSUES: HTTPS://ELECTREK.CO/2020/03/02/TESLA-MCU-INFOTAINMENT-UPGRADE/ HTTPS://WWW.TESLA.COM/SUPPORT/INFOTAINMENT