2012 TESLA MODEL S Complaints

THE TOUCH SCREEN ON THE TESLA IS BLACK AND WILL NOT TURN ON. IT'S AS IF THE COMPUTER IS DEAD. IT WAS WORKING I PARKED AT UPS DELIVERY GOT OUT, DROPPED OFF A PACKAGE GOT BACK I. THE CAR LIKE NORMAL WITH THE KEY FOB, SAT DOWN PRESSED THE BRAKE AND NOTICED NOTHING MOVED, IN OTHER WORDED THE SEAT, AND THE TOUCH SCREEN STAYED OFF. NOTHING CAME BACK AFTER THAT...

THE MCU ON MY 2012 TESLA MODEL S FAILED IN JUNE OF 2019, WHEN MY CAR WAS OUT OF WARRANTY. THE CENTER SCREEN WENT AND STAYED BLANK. AMONG OTHER THINGS, I HAD NO WAY TO TURN ON THE AC DURING 90 DEGREE DAYS, BACKUP CAMERA WAS NO LONGER VISIBLE MAKING MANEUVERING THIS LARGE CAR WHEN PARKING VERY DANGEROUS, AND THE CAR WAS SO SLOW TO START UP THAT I WAS AFRAID TO DRIVE IT AS I WAS NOT SECURE THAT IT WOULD START AGAIN WHEN I WAS AWAY FROM HOME. I HAD TO PAY $2,287 TO HAVE IT REPLACED. *TR

THE MAIN COMPUTER IN CAR - MEDIA CONTROL UNIT - MALFUNCTIONED... IT CRASHED AND CAUSED NO TURN SIGNALS, NO REAR VIEW CAMERA, AND NO HVAC. CONTROLS FOR HEADLIGHTS ALSO GONE

MCU FAILURE CAUSING COMPLETE LOSS OF INSTRUMENT CLUSTER, NO BACKUP CAMERA, NO DEFROST CONTROLS, AND INABILITY TO ACCESS ANY OTHER FUNCTIONS ASIDE FROM HAZARD LIGHTS. THIS FAILURE HAPPED WHEN I STOPPED TO RECHARGE THE CAR. AFTER A WHILE AND A SYSTEM RESET, I WAS ABLE TO DRIVE THE CAR AGAIN. STILL SEEING INTERMITTENT FAILURES.

W MCU GOING OUT CONCERNING I CANNOT SAFELY OPERATE VEHICLE. NO WAY TO CONTROL DEFROSTING. ALSO DOOR HANDLES STICK AND PINCH MY FINGERS EACH TIME I OPEN DOOR. SCREEN IS STARTING TO BUBBLE, HASN'T FAILED YET. *TR

MY MAIN COMPUTER WENT OUT AS I GOT HOME. SCREEN JUST WENT BLACK AS I PULLED IN GARAGE. AC RAN ALL NIGHT, WOULDN'T TURN OFF. HAD TO SCHEDULE AN APPT AT WESTCHASE SERVICE CENTER. DROVE THERE WITH A BLACK SCREEN.

WHILE DRIVING MY VEHICLE THE MCU RANDOMLY SHUTS DOWN I LOSE MY INSTRUMENT CLUSTER SPEEDOMETER AND OTHER FUNCTIONS UNTIL THIS REBOOTING TAKES PLACE I HAVE HAD IT INTO TESLA FOUR TIMES EACH TIME THEY PERFORM SOME COMPUTER UPDATE WHICH DOES NOT WORK TO SOLVE MY PROBLEM. THEY HAVE ASKED ME TO TAKE VIDEOS OF THIS HAPPENING AND TIME STAMPS SO THEY CAN LOOK INTO IT AND I HAVE DONE THIS NUMEROUS TIMES THIS IS UNSAFE FOR ME TO BE DOING BUT I AM TRYING TO COOPERATE WITH THEM. THE MCU WAS DEFECTIVE AND THEY ARE STONEWALLING ME ON A REPLACEMENT.

AROUND JUNE 2018 THE MEDIA CONTROL UNIT (MCU) OF MY MODEL S COMPLETELY FROZE BEFORE I LEFT MY HOME FOR WORK. THE SCREEN DID NOT UPDATE AND DID NOT RESPOND TO ANY TOUCH. I REBOOTED THE MCU WHILE DRIVING BUT THE SCREEN REMAINED BLACK. I COULD NO LONGER USE BACK-UP CAMERA, DON'T KNOW IF TURN SIGNALS WORK, TURN ON HEADLIGHTS, CHANGE CLIMATE CONTROL, ETC. I WAS ABLE TO GET TO WORK SAFELY AND TRIED TO USE THE CHARGEPOINT STATIONS OFFERED AT WORK. THE CAR WAS STUCK IN SCHEDULED CHARGING, SO I COULDN'T CHARGE FROM WORK. I EVEN LEFT WORK TO TRY TO USE THE SUPERCHARGER AT THE FREMONT HUB IN CA, THINKING IT WOULD BYPASS THE SCHEDULED CHARGING. THAT DID NOT WORK EITHER. THIS WAS BAD AS I REMEMBER HAVING ABOUT 30% OF CHARGE LEFT. SINCE IT WAS AN EMERGENCY, THE TESLA REP WAS KIND ENOUGH TO LET ME SKIP APPOINTMENTS AND ALLOWED ME TO BRING MY CAR IN FOR SERVICE IMMEDIATELY. I END UP PAYING A TOTAL OF $2,270.50 TO REPLACE THE MCU. THEY REPLACED IT WITH THE SAME MCU MODEL THAT WILL EXHIBIT THE SAME PROBLEM DOWN THE ROAD. *TR

THE VEHICLE'S MAIN DISPLAY, WHICH SHOWS THE BACKUP CAMERA, FREEZES/LOCKS WHEN TURNING ON THE VEHICLE. THE ERROR MESSAGE ON THE DRIVERS DISPLAY IS THAT THE LARGE DISPLAY IS "UNRESPONSIVE". THEN, WHEN RESTARTING THE DISPLAY'S OPERATING SYSTEM (BY HOLDING THE TWO BUTTONS DOWN ON THE CAR'S STEERING WHEEL), THE SYSTEM REBOOTS AND THE DISPLAY GOES PERMANENTLY BLANK UNTIL THE VEHICLE IS PARKED, THE VEHICLE POWERS OFF. WHEN STARTING THE VEHICLE FOR A SECOND TIME, THE SAME ISSUE OCCURS. SO I NO LONGER HAVE A BACKUP CAMERA. GIVEN MY MODEL S YEAR DOES NOT HAVE ANY SENSORS OTHER THAN THE VISUAL BACKUP CAMERA, I AM MISSING MY SAFEST METHOD TO BACKUP. I AM ALSO MISSING CONTROLS TO CHARGE MY VEHICLE, MAP MY ROUTING, AND ALL OTHER APPLICATIONS THAT THE VEHICLE HAS. THERE ARE NO ISSUE DRIVING THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2012 TESLA MODEL S. THE CONTACT STATED THE VEHICLE MEDIA CONTROL UNIT (MCU) FAILED TO OPERATE AS DESIGNED, RESULTING IN THE LOSS OF THE USE OF TOUCHSCREEN FUNCTIONS. THE CONTACT MANUALLY ACTIVATED THE MCU USING THE CONTROLS ON THE STEERING WHEEL. TESLA (1200 OLD SKOKIE VALLEY RD, HIGHLAND PARK, IL 60035) WAS INFORMED OF THE FAILURE. THE REPAIR WAS STILL PENDING. THE CONTACT WAS PROVIDED A LOANER VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000. THE VIN WAS NOT INCLUDED.