2015 TESLA MODEL S Complaints

TOUCH SCREEN FAILURE. SCREEN WENT BLANK JAN 3RD 2019 STILL UNDER WARRANTY.WAS ABLE TO RESET AFTER MANY TRIES. PARKED CAR WENT TO WINTER HOME. RETURNED APRIL 16TH SAME PROBLEM. WORKING WITH TESLA THROUGH OUT PROBLEM. FINALLY TESLA SAID BRING THE CAR IN. NOW OUT OF WARRANTY SO HAD TO REPLACE MCU $2250.00

MY TOUCHSCREEN HAS FAILED COMPLETELY AND I AM UNABLE TO USE MY BLINKERS OR CONTROL MY LIGHTS THIS IS A BIG SAFETY CONCERN AND TESLA HAS STATED THAT IT'S NORMAL FOR COMPUTER SYSTEMS TO FAIL.

CENTER CONSOLE DISPLAY AND COMPUTER FAILED AS DESCRIBED IN NHTSA PE20010, WAS REPLACED UNDER WARRANTY APPROXIMATELY JANUARY 2018. REPLACEMENT UNIT IS NOW SHOWING INITIAL SIGNS OF SAME FAILURE (EXTREMELY SLOW START-UP NOW INCLUDING BLANK INSTRUMENT CLUSTER WHEN ENTERING/STARTING CAR; CELLULAR CONNECTIVITY AND NAVIGATION FAILURES; UNUSUAL SOUNDS OR LACK OF AUDITORY FEEDBACK FOR VEHICLE CONTROLS, BLANK BLACK SCREEN FOR BACKUP CAMERA, ETC.) *TR

MCU FAILED. WHEN IT FAILED CAR WOULD NOT SHIFT INTO DRIVE. BEFORE FAILURE MCU WAS CONSTANTLY REBOOTING WHILE DRIVING. DURING REBOOT WOULD LOSE HEADLIGHTS, TURN SIGNALS, RADIO, AND AIR CONDITIONING. COMPLETE FAILURE OCCURRED WHILE STATIONARY. REBOOTING OCCURRED WHILE DRIVING. *TR

TESLA SCREEN WENT COMPLETELY BLACK AND WILL NOT COME ON. NO BACK UP CAMERA, NO TURN SIGNAL, NO RADIO, NO A/C. THIS HAPPENED ONE MORNING WHEN I WENT TO TURN THE CAR ON. HAVE TRIED RESET. MADE AN APPOINTMENT WITH TESLA TO REPAIR BUT IN THE PROCESS OF RESEARCHING PROBLEM, HAVE FOUND THIS TO BE A KNOWN FAILURE OF MANY TESLA'S BETWEEN 2014-2017. IT IS A SAFETY HAZARD AND TESLA SHOULD BE DOING A RECALL. I AM AFRAID TO EVEN DRIVE MY CAR TO THE SERVICE CENTER FOR REPAIR THAT IS 15 MILES FROM MY HOME. *TR

THE MAIN CONTROL UNIT FOR THE CENTER DISPLAY SCREEN HAS FAILED AND WILL NOT DISPLAY THE VEHICLE CONTROLS INCLUDING CRITICAL SAFETY INFORMATION AND REAR CAMERA. *TR

FIRST IT STARTED WITH THE BACK UP CAMERA NOT DISPLAYING WHEN I WOULD PUT THE CAR IN REVERSE, SO I HAD TO REBOOT THE SYSTEM. FEW DAYS PASSED THEN IT DID IT AGAIN SO I REBOOT ED THE SYSTEM AGAIN BUT THIS TIME MY ENTIRE SCREEN WENT BLACK AND IT WOULD NOT TURN BACK ON AFTER DAYS OF REBOOTING THE SYSTEM. I TOOK THE CAR INTO TESLA TO CHECK AND THEY SAID MY MCU NEEDED TO BE REPLACED. THE PROBLEM WITH THE MCU GOING OUT IS THAT IT CONTROLS EVERYTHING INCLUDING THE BACK UP CAMERA AND IT ALSO CONTROLS THE A/C AND WHEN THE MCU WENT BAD IT LEFT MY A/C 24/7. IT TOOK A WEEK FOR MY TO GET MY CAR IN FOR SERVICE SO MY CAR HAS THE A/C RUNNING 274/7 FOR A WEEK. IT TOOK ANOTHER 2 WEEKS FOR THE SERVICE CENTER TO GET THE MCU IN STOCK TO REPAIR MY CAR. I AM CURIOUS WHY THE MCU WENT OUT ONLY AFTER A MY WARRANTY ENDS. *TR

I UNDERSTAND YOU ARE INVESTIGATING TESLA MODEL S COMPUTER FAILURE. I WOULD LIKE TO LIST THE ISSUES I HAVE HAD SINCE I BROUGHT MY MODEL S IN MARCH 2015: -APRIL 2015 ? FRONT TRUNK WOULD NOT OPEN. LATCH WAS REPLACED UNDER WARRANTY. -JUNE 2016 ? DRIVER DOOR HANDLE STOPPED WORKING. REPLACED UNDER WARRANTY -AUGUST 2019 ? MEDIA CONTROL UNIT FAILURE (TOUCHSCREEN). HAPPENED ON A FRIDAY AND I COULD NOT SEE IN REVERSE, COULD NOT USE HANDSFREE PHONE ? IMPORTANT FOR ME AS A CRITICAL CARE PHYSICIAN ANSWERING CALLS FROM THE ICUS. COULD NOT CLOSER SUNROOF. CAR COULD NOT BE SHUT DOWN. THE AIR CONDITIONER STAYED ON FOR 3 DAYS UNTIL I CAN GET THE CAR TO SERVICE CENTER. CAR HAD TO REMAIN PLUGGED INTO CHARGER TO SUPPORT THE AIR CONDITIONER ETC SO I HAD ENOUGH BATTERY RESERVE TO GET TO THE SERVICE CENTER. MY COST $2134 -AUGUST 2019 ? A/C FAILED AFTER HAVING RUN NONSTOP FOR 3 DAYS B/C OF MCU FAILURE. MY COST $869. -AUGUST 2019 ? IN EFFORT TO SHUT DOWN THE CAR, PER TESLA PHONE INSTRUCTIONS, I DISCONNECTED THE BATTERY AND CHARGED IT. AS A RESULT THE BATTERY SHAPED BALLOONED OUT AND I HAD IT REPLACED SINCE EVERYTHING WAS OPEN. MY COST $216. *TR

REGARDING TESLA MODEL S VEHICLES (MODEL YEARS 2012-2018) THAT HAVE AN MCU FAILURE DUE TO A DEFECTIVE MEMORY CHIP DESIGN, IN ADDITION TO LOSING THE BACKUP CAMERA WHEN THIS FAILS, THE TURN SIGNALS ALSO BECOME INOPERABLE. THIS HAPPENED TO MY VEHICLE. THIS IS CLEARLY A SAFETY ISSUE THAT MUST BE ADDRESSED. *TR

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE CENTRAL COMPUTER FAILED TO OPERATE AS DESIGNED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOWEVER, THE EARLY WARNING SYSTEM, AUTO-PILOT, REAR BACK-UP CAMERA, AND SEVERAL OTHER UNDISCLOSED ELECTRICAL FUNCTIONS WERE INOPERABLE. THE VEHICLE WAS TAKEN TO TESLA (140 UNIVERSITY TOWN CENTER DR #138, SARASOTA, FL 34243, (941) 866-6597) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MEDIA CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 37,400. *LN*JB*DT*JB