2016 TESLA MODEL S Complaints

AS USUAL, I DROVE TESLA TO WORK. MY PARKING SPOT IS A HEAD-IN PARKING SPOT. TO PARK MY CAR I HAVE TO MAKE A 90-DEGREE TURN, SO I PRESSED THE BREAKS TO SLOW THE CAR. JUST AS THE CAR COMPLETED THE 90-DEGREE TURN AND I WAS ABOUT TO STOP THE CAR TO COMPLETE PARKING, IT ACCELERATED OUT OF CONTROL. IT JUMPED THE CURB IN THE FRONT AND HIT BUSHES ABOUT 5-6 FEET AHEAD. THE CAR SUFFERED EXTENSIVE DAMAGE THAT IS ESTIMATED TO COST ABOUT $20,000. I ALSO TRUST THAT TESLA IS COMMITTED TO MAKING TESLA 100% SAFE TO DRIVE. THEREFORE, IT IS IN BOTH PARTIES' INTEREST TO FIND WHAT EXACTLY HAPPENED. FORTUNATELY, TESLA KEEPS TRACK OF EVERY MOVEMENT THAT EVERY TESLA MAKES. THE RECORD CAN PROVE BEYOND DOUBT WHAT EXACTLY HAPPENED. I, THEREFORE, REQUEST A COMPLETE RECORD OF WHAT HAPPENED AT THE TIME OF THE INCIDENT. THIS INCIDENCE HAPPENED BETWEEN 9:50 AM AND 10 AM EST ON AUGUST 22, 2019. AS I WAS MAKING A 90-DEGREE TURN TO PARK, YOUR RECORD WOULD CERTAINLY SHOW THAT I PRESSED THE BREAKS DURING THE TURN. THE ONLY WAY I COULD HAVE PUT THE CAR IN THE HIGH ACCELERATION - THAT MY WIFE AND I NOTICED - WOULD BE THAT I LIFTED MY FEET FROM THE BREAK AND INSTANTLY PRESSED VERY HARD ON THE ACCELERATED PADDLE. I CAN'T UNDERSTAND HOW COULD THAT BE FEASIBLE. IF THE RECORD DOES NOT SHOW THIS PRECISE PATTERN, THAN IT POINTS TO A POTENTIAL SOFTWARE FLAW. PLEASE PROVIDE ME AND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) WITH THE COMPLETE RECORD OF EVERY EVENT THAT HAPPENED WITH MY CAR ON AUGUST 22, 2019 BETWEEN AROUND 9:50 AM AND 10 AM. SOME OF THE MOST IMPORTANT PARAMETERS THAT ARE CRUCIAL FOR THE ANALYSIS OF THE SITUATION ARE: WHAT WAS THE LOWEST SPEED OF THE CAR, AT WHAT TIME THAT HAPPENED, WHAT WAS THE HIGHEST ACCELERATION OF THE CAR AND THE TIME INTERVAL BETWEEN THE LOWEST SPEED AND HIGHEST ACCELERATION.*DT*JB

SUDDEN SQUEAK AND FRONT OF THE CAR FELT MORE BOUNCY WHEN GOING OVER BUMPS OR ANY ELEVATION. ALSO WHEN LOWERING OR RAISING AIR SUSPENSION WILL MAKE RUBBING SOUND. CAR HAS NEVER BEEN INTO ACCIDENT OR ANY DAMAGE.

TL* THE CONTACT OWNS A 2016 TESLA MODEL S. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT HEARD A LOUD CRACKING SOUND AND THE VEHICLE STARTED TO VEER TO THE LEFT. THE CONTACT PULLED OVER TO SIDE OF THE ROAD. THE CONTACT EXITED THE VEHICLE AND NOTICED THAT THE FRONT DRIVER'S SIDE WAS VERY LOW AND CLOSE TO THE GROUND. THE VEHICLE WAS TOWED TO TESLA (9850 W BROAD ST, GLEN ALLEN, VA 23060,) WHERE IT WAS DIAGNOSED THAT THE FRONT END WAS FRACTURED FOR NO APPARENT REASON. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 38,756.

3 YEAR OLD TESLA MODEL S 71K MILES. CATASTROPHIC FRONT SUSPENSION CONTROL ARM FAILURE. WHEELS DISCONNECTED FROM FRAME AND RUBBING AGAINST WHEEL WELL AFTER LOW SPEED DRIVE (<10 MPH) INSIDE PARKING LOT. NO COLLISION. NO PRIOR DAMAGE TO SUSPENSION. LARGE GRINDING NOISE AND UNABLE TO STEER. HAD TO CALL TOW TRUCK TO SEND TO TESLA SERVICE.

TESLA IS OFFERING THIS VIN FOR SALE ON ITS WEBSITE, BUT IS IN NON-COMPLIANCE WITH 573.15 (B) 2 AS THERE IS NO HYPERLINK ON THE MANUFACTURER'S MAIN UNITED STATES WEBSITE. IN ORDER TO ACCESS VIN RECALL LOOKUPS, THE USER MUST CLICK 4 LEVELS DEEP (MAIN -> PRIVACY AND LEGAL -> RECALL -> CLICK HERE TO CHECK IF YOUR CAR IS AFFECTED BY A RECALL).

FRONT RIGHT FORE LINK FAILED DISABLING STEERING TO WHEEL. FAILURE OCCURRED WHILE IN CITY DRIVING AT MEDIUM SPEED. SYMPTOM WAS LOUD NOISE FROM FRONT RIGHT QUARTER PANEL AREA AND SHUDDERING. CAR WAS TOWED VIA FLATBED TRAILER TO TESLA SERVICE FACILITY IN RIVIERA BEACH, FL. SERVICE PERSONNEL REPLACED BOTH FRONT FORE LINKS ALONG WITH THE RIGHT FRONT TIRE. WORK WAS COVERED BY WARRANTY.

TL* THE CONTACT OWNS A 2016 TESLA MODEL S. WHILE DRIVING VARIOUS SPEEDS, A LOUD HUMMING AND KNOCKING NOISE OCCURRED AND THE VEHICLE VIBRATED. THE ORIGIN OF THE NOISE WAS UNKNOWN AND THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TESLA (LOCATED AT 9428 REISTERSTOWN RD, OWINGS MILLS, MD 21117, (410) 415-1411) WHERE IT WAS TEST DRIVEN. THE TECHNICIAN HEARD THE NOISE, BUT COULD NOT DETERMINE FROM WHERE IT WAS COMING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,232.

SUSPENSION: THE VEHICLE STARTED MAKING CRUNCHING/GRINDING SOUNDS WHEN TURNING OR GOING OVER ANY SLIGHT BUMPS AT HIGH AND LOW SPEEDS. WHEN TURNING THE STEERING WHEEL, THE ENTIRE VEHICLE WOULD TILT UP AND DOWN. ALSO IN DRIVE AND REVERSE, THE FRONT PASSENGER TIRE WOULD HIT THE WHEEL WELL. WHEN THE BRAKES WERE APPLIED, THE VEHICLE WOULD MAKE SOUNDS AS WELL. WE TOOK THE VEHICLE IN AND THEY FOUND THAT THE UPPER CONTROL ARM HAD SNAPPED AND THE LOWER CONTROL ARM HAD BEEN DAMAGED AS WELL. THEY SAID IT WAS A RESULT OF THE VEHICLE GOING OVER A SEVERE BUMP OR NORMAL WEAR AND TEAR. THE VEHICLE ONLY HAS 38,000 MILES ON IT AND HAS NEVER BEEN DRIVEN OVER EXTREME CONDITIONS. WHEN LOOKING AT THE PART, IT LOOKS MORE LIKE A RESULT OF A MANUFACTURING DEFECT (STRESS FRACTURE) RATHER THAN NORMAL WEAR AND TEAR. FORTUNATELY WE DID.M NOT EXPERIENCE COMPLETE FAILURE WHILE DRIVING, AS IT POTENTIALLY COULD HAVE BEEN CATASTROPHIC.

LEFT FRONT SUSPENSION WAS BROKEN. CAR WAS LAYING FLAT ON THE FLOOR WITHOUT ANY PRIOR INCIDENT.

HELLO, I PURCHASED A USED CAR FROM LEXUS OF ROCKVILLE ON SATURDAY AND AS I WAS DRIVING HOME I HEARD A 'PRESSURE BUFFETING SOUND' ( SOUNDS LIKE A WINDOW IS CRACKED- BUT ALL WINDOWS ARE UP) I CONTACTED LEXUS ON MY WAY HOME AND THEY TOLD ME TO BRING BACK THE CAR . I RETURNED WITH THE CAR AND THE SALESMAN AND SALES MANAGER TOLD ME THEY WOULD NOT TAKE THE CAR BACK BECAUSE I PULLED OFF THE LOT WITH THE CAR. THEY REFUSED TO EVEN LOOK AT THE CAR. AND INFORMED ME THERE WAS A NO RETURN POLICY. WHICH IS RIDICULOUS. NOW, I'M STUCK WITH A $50K THAT I CAN'T DRIVE. THE NOISE IS SO BAD IT IMPEDES MY ABILITY TO DRIVE, WHICH IS A COMPLETE SAFETY HAZARD . I EVEN ASKED IF THEY COULD TAKE THIS CAR BACK AND LET ME FINANCE A DIFFERENT CAR AND THE SAID 'ABSOLUTELY NOT'. I HAVE OWN 2 TOYOTA'S AND NEVER EXPERIENCED ANYTHING LIKE THIS. I WANTED TO DO BUSINESS WITH LEXUS BECAUSE I ALWAYS HAD GOOD EXPERIENCES BUT I NOTICE YOUR CUSTOMER SERVICE HAS FALLEN WAY BEHIND THE CURVE. VERY DISAPPOINTING EXPERIENCE. DAILY I DEAL WITH CORRESPONDENCES WITH THE WHITE HOUSE AND CUSTOMER SERVICE IS ALWAYS OUR ONE NUMBER ONE CONCERN BUT CLEARLY LEXUS OF ROCKVILLE DOES NOT BELIEVE IN CUSTOMER SATISFACTION. THIS CAR CAME FROM AUTO ACTION DEFECTIVE AND NOW THE DEALERSHIP REFUSES TO FIX THE PRESSURE BUFFETING PROBABLY AND IS PASSING THE EXPENSE ON TO THE CUSTOMERS . WHICH IS EXTREMELY DECEPTIVE PLEASE, CONTACT ME [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR