2015 TESLA MODEL S Complaints

MY CAR SUDDENLY LOST APPROXIMATELY 25 MILES OF BATTERY RANGE OVERNIGHT AFTER AN OVER THE AIR UPDATE BY TESLA. THE CAR ALSO BEGAN CHARGING SLOWER AFTER THE UPDATE. I BELIEVE THE UPDATE HAS DECREASED THE BATTERY LIFE OF MY CAR AND CAPPED IT TO PREVENT THE CHANCE OF THE CAR CATCHING ON FIRE SINCE THAT HAS ALREADY HAPPENED TO SEVERAL TESLA MODEL S VEHICLES. IT SEEMS TO ME THAT A FAULTY BATTERY IS STILL IN THE CARS

IN MID MAY, 2019, TESLA SENT ME A MANDATORY SOFTWARE UPDATE FOR MY 2015 TESLA MODEL S P85D LUDICROUS WITH THE 85 KILOWATT-HOUR BATTERY. IMMEDIATELY FOLLOWING THIS SOFTWARE UPDATE MY TESLA EXPERIENCED A 30% DROP IN SUPERCHARGING RATES AT ALL STATES OF BATTERY CHARGE LEVEL AND BATTERY INITIAL TEMPERATURE. I ALSO EXPERIENCED A 25 MILE DROP IN MAXIMUM RANGE WHEN BATTERY IS AT 100% CAPACITY. I HAVE BROUGHT MY VEHICLE STILL UNDER FULL WARRANTY TO TESLA SERVICE CENTERS IN DUBLIN, CA AND BERKELEY, CA. THEY HAVE BEEN UNWILLING TO BRING CHARGING RATES AND BATTERY RANGE CAPACITY TO ORIGINAL LEVELS BEFORE THE MAY, 2019 SOFTWARE UPDATE, OR TO EVEN ACKNOWLEDGE THAT THERE IS AN ISSUE. THEY HAVE REMOVED CAR PERFORMANCE FOR WHICH I PAID A CONSIDERABLE AMOUNT OF MONEY WITH NO COMPENSATION OR ANY KIND OF EXPLANATION.

THE VEHICLE WAS STATIONARY AT A STOP LIGHT. AS THE LIGHT CHANGED, I BELIEVE THAT I TOOK MY FOOT OFF OF THE BRAKE AND THE CAR STARTED ACCELERATING. I TRIED TO PUT THE FOOT BACK ON THE BRAKE BUT I HIT THE CAR IN FRONT OF ME BEFORE THE CAR STOPPED. I CANNOT BE 100% CERTAIN THAT THERE WAS NOT HUMAN ERROR INVOLVED, BUT ALL I REMEMBER IS FEELING THE ACCELERATION AND TRYING TO BRAKE AND BEING UNABLE TO STOP.

TESLA HAVE THE VEHICLE FOR QUITE A WHILE BUT THEY HAVEN'T GIVEN A REASON WHY THEY HAVEN'T COMPLETED THE RECALL.

MY TERSLA EXPERIENCED A SUDDEN ACCELERATION EVENT ON JULY 31, 2019. IT WAS BEING PARKED IN A TARGET PARKING LOT ABOUT TO BE PUT IN PARK WHEN IT SUDDENLY EXPERIENCED A FULL ACCELERATION. IT JUMPED OVER A 6 TO 8 FOOT WIDE CONCRETE MERIDIAN, TOOK OUT A BUSH AND HIT A PARKED PICK-UP, MOVING IT ABOUT 15 FEET AND TOTALING THE TRUCK. THE CAR HAD ALMOST $40,000 IN DAMAGE AND THE DRIVER WAS INJURED. TELSA FIRST SAID THEY WOULD HAVE THEIR READ OUT IN ONE WEEK THEN 3, THEN 4 - FINALLY AFTER ABOUT 4 MONTHS THEY SAID IT WAS DRIVER ERROR BUT THE DRIVER DENIES TOUCHING THE GAS OR BRAKE. SHE WAS ALREADY STOPPED AND IT HAPPENED SO FAST SHE DIDN'T HAVE TIME TO REACT.

THE MAIN INSTRUMENT PANEL (CALL THE MEDIA CONTROL UNIT OR "MCU") EVENTUALLY FAILS IN ALL OLDER TESLAS (PRE 2018) DUE TO A DEFECT IN THE DESIGN OF MCU AND OVERUSE BY EXCESSIVE WRITING OF DATA TO THE MEMORY WITH FIRMWARE UPDATES AS WELL AS LOGGING FOR TESLA'S OWN PURPOSES. THE CONSUMER HAS NO ABILITY TO TURN OFF UPDATES OR LOGGING WHICH MEANS THAT TESLA IS CAUSING THE FAILURES WITH ITS OWN ACTIONS. THE MCU HAS BEEN SHOWN TO FAIL WITHIN APPROXIMATELY 4-5 YEARS (OR RIGHT AFTER THE WARRANTY EXPIRES). THIS IS A SIGNIFICANT SAFETY ISSUE AS ONCE THE MCU FAILS, MANY FUNCTIONS OF THE CAR FAIL. THIS INCLUDES THE BACKUP CAMERA, THE AUDIO INDICATORS FOR TURN SIGNALS AND OTHER ALERTS, CLIMATE CONTROL, AS WELL AS THE SAFETY MONITORS ASSOCIATED WITH "AUTO-PILOT" (E.G. ALL RESTRICTIONS ARE REMOVED). TESLA'S POSITION IS THAT THE CONSUMER MUST PAY TO REPLACE THE MCU ONCE IT FAILS IF THE CAR IS OUT OF WARRANTY. THEY HAVE UPGRADED THE MCU DESIGN AND LOGGING PROCESS FOR NEWER TESLAS (POST 2018) BUT ALL CARS FROM 2012 TO 2018 ARE AFFECTED BY THE ORIGINAL DEFECTIVE DESIGN AND PROCESS. HENCE, THIS PETITION IS TO REQUIRE TESLA TO ACKNOWLEDGE THE DEFECT IN THE ORIGINAL MCU AND REPLACE VIA RECALL, AND/OR COMPENSATE CUSTOMERS WHO WERE FORCED TO PAY FOR REPLACEMENT.

12V BATTERY HAS STARTED FAILING, BEEN OVER 2 MONTHS, TESLA KEEPS CANCELLING APPOINTMENTS TO FIX. CAR IS GOING TO DIE ON THE ROAD ON ME.

APRIL, 2019- MY MODEL S WAS STATIONARY AT A SUPERCHARGING STATION, BATTERY NOT CHARGING NORMALLY, INTERRUPTING WITH ERROR MESSAGE: BATTERY "RECALCULATING". A 90% CHARGE NORMALLY RESULTED IN 242 MILES OF RATED RANGE. SUDDENLY, A 90% CHARGE NOW RESULTS IN ONLY 210 MILES RATED RANGE. SINCE NEW, THE BATTERY GRADUALLY LOST A TOTAL OF 3% OF RANGE, OR 8 MILES, OVER 3.5 YEARS. SUDDENLY, THE LOSS OF RANGE IS AN ADDED 15% OR ANOTHER 32 MILES. THE CAR NOW CHARGES AT A MUCH SLOWER RATE. NORMAL SUPERCHARGER RATE OF CHARGE STARTS AT 116 KW. NOW, STARTS AT ONLY 60-80 KW. CHARGING NOW TAKING MUCH LONGER. I CONTACTED TESLA MULTIPLE TIMES, WITH THE ABOVE INFORMATION. I HAVE RECEIVED NO REPAIR OF ISSUE AFTER NUMEROUS ATTEMPTS AT RECEIVING SERVICE. I'VE RECEIVED MANY NEBULOUS, CONFLICTING, AND UNTRUE STATEMENTS FROM TESLA, REFUSING TO CONFIRM CLEARLY WHAT HAS CAUSED THIS BATTERY PERFORMANCE AND CHARGING PROBLEM. AT ONE POINT, THEY INDICATED "THE CHARGING RATE AND YOUR BATTERY'S CAPACITY WAS LIMITED TO PREVENT OVER DEGRADATION OF CELLS AND DAMAGE CAUSED BY OVERUSE OF SUPERCHARGING." ANOTHER TESLA REP STATED IT WAS CAUSED BY A FIRMWARE UPDATE, BUT NO ONE HAS PUT THAT STATEMENT IN WRITING. BUT, THEY STILL INSIST THE BATTERY HAS NO PROBLEM, AND NEEDS NO REPAIR. IF THERE IS NO PROBLEM WITH MY BATTERY THEN WHY DID TESLA CAP IT'S VOLTAGE AND CHARGING RATE WITH A FIRMWARE UPDATE? WHY WILL TESLA NOT RESTORE MY CAR'S PERFORMANCE? INDICATIONS ARE SUCH THAT EITHER THE BATTERY SHOULD BE REPAIRED OR REPLACED. CONSIDERING THAT THIS FIRMWARE UPDATE COINCIDED WITH SOME TESLA BATTERY FIRES, I AM CONCERNED THAT A FAULTY BATTERY COULD PRESENT A DANGEROUS CONDITION. TESLA HAS NOT BEEN FORTHCOMING WITH INFORMATION, ONLY REFUSING TO REPAIR THE ISSUE.

SLOW DRIVING IN THE VILLAGE. AT A SHARP TURN TO RIGHT (AFTER THE STOP SIGN) I HEARD SCRATCHING THE FRONT RIGHT WHEEL ON THE CHASSIS. IT WAS DARK AND I DID NOT FIND SOMETHING STRANGE SO I DROVE SLOWLY TO MY HOUSE, WHERE I HAD A CLOSER LOOK: ONE PHOTO IS THE GOOD SUSPENSION ON THE LEFT AND THE OTHER IS THE BROKEN ON THE RIGHT.

THE CINCH MOTOR THAT HOLD THE REAR TRUNK CLOSED HAD MALFUNCTIONED. THE TRUNK WILL NO LONGER CLOSE FULLY. IT RATTLES CONSTANTLY AND WARNING SOUNDS GO OFF FOR THE FIRST MINUTE OF DRIVING. THE TRUNK COULD FLY OPEN WHEN I GO OVER BUMPS. IT IS GOING TO TAKE TESLA OVER TWO WEEKS TO REPAIR. AND THEY ARE GOING TO CHARGE SEVERAL HUNDRED DOLLARS FOR THE REPAIR. I BELIEVE A RECALL IS IN ORDER, GIVEN THAT THIS IS A COMMON PROBLEM AND A SAFETY ISSUE.