2015 TESLA MODEL S Complaints

I WAS DRIVING THE 2015 TESLA MODEL S , WEST BOUND ON I-80 APPROACHING THE BAY BRIDGE IN SAN FRANCISCO FROM OAKLAND , I HEARD S TRANCE SQUEAKY NOISE COMING FROM THE REAR OF MY CAR & I PULLED OVER THAT SAW THE LEFT REAR TIRE & WHEEL LOOKED TILTED , IT APPEARED THE WHEELS & SUSPENSION OF THE CAR HAD FAILED SUSPENSION FAILED . I CALLED TESLA ROADSIDE ASSISTANCE AT 2:30 PM ASKING FOR HELP , THE ANSWERING SERVICE INSTEAD OF TRYING TO HELP THE TESLA WAS ARGUING WITH ME OVER THE PHONE THAT THIS ISSUE MAY NOT BE COVERED BY THE WARRANTY AND I MAY NEED TO PAY FOR THE TOWING COST & REPAIR COST. THEY REFUSED TO HELP ME IN ANYWAY TO BRING THE CAR TO THEIR SERVICE . I CALLED A TOWING SERVICE & HAD THE CAR TOWED AT MY OWN EXPENSE AFTER THE LONG NEVER ENDING WAITING & TERRIBLE TRAFFIC OF FRIDAY AFTERNOON . I GOT THE CAR TOWED TO THE TESLA SERVICE IN DUBLIN CALIFORNIA . THEY TOOK MY CAR IN FRIDAY EVENING. THE NEXT MONDAY THEY CALLED AND SAID THE LEFT REAR AXLE & WHEEL ARE BROKEN . THE COST TO REPAIR $13,000. THEY DENIED THAT THIS IS WARRANTY ISSUE . MY INSURANCE PAID FOR THIS OUTRAGEOUS REPAIR COST . IT TOOK 3 WEEKS FOR THEM TO FIX THE AXLE & THE WHEEL . I AM NOT CONFIDENT THAT THIS CAR IS SAFE TO DRIVE . THE TESLA COSTUMER SERVICE IS TERRIBLE , THEY ARE UNHELPFUL , CHEAP & LEAVE THE COSTUMER HIGH & DRY IN A CRISIS . THEY DO NOT TAKE RESPONSIBILITY FOR THE CAR PARTS FAILURE & WARRANTY ISSUES . I HAD NEVER EXPERIENCED BROKEN WHEELS OR AXLES IN MY 20 YEARS OF DRIVING .

HERE IS A PHOTOGRAPH OF THE TESLA THAT RECENTLY CRASHED IN GERMANY. HTTP://WWW.DIGITALTRENDS.COM/CARS/TESLA-S-ACCIDENT-SURVIVORS-GERMANY/ TESLA CLAIMS THAT THIS CRASH DEMONSTRATES THE REMARKABLE SAFETY OF THE CAR BECAUSE THE TEENAGE OCCUPANTS ESCAPED WITH THEIR LIVES. CLOSE EXAMINATION OF THE PHOTOGRAPH SHOWS THAT THE TREAD OF THE RH TIRE HAS BEEN WORN AWAY WHILST THE WHEEL WAS STILL ROTATING AND THAT THIS CAN ONLY HAVE OCCURRED WHILST THE CAR WAS STILL DRIVING ON A BITUMEN HIGHWAY AND NOT AFTER GOING OFF ROAD. I BELIEVE THIS IS ANOTHER EXAMPLE OF SUSPENSION FAILURES CAUSING CRASHES.

HERE IS A MODEL S IN THE JUNKYARD. THE AIR SUSPENSION HAS COLLAPSED AND THE BODY HAS SLUMPED SO LOW THAT THE WHEELS ARE JAMMED UP IN THE WHEEL WELLS. THE FRONT RH TIRE AND RIM HAVE BEEN DAMAGED. OWNERS HAVE REPORTED THAT THE MODEL S DOES NOT HAVE BUMP STOPS ON THE SUSPENSION SO THAT LOSS OF AIR PRESSURE CAN HAVE DISASTROUS CONSEQUENCES. "THE RIGHT FRONT AIR STRUT FAILED DUE TO A LEAK WHICH CAUSED THE WHOLE FRONT OF THE CAR TO DROP SO MUCH THAT THE WHEELS WERE RUBBING AGAINST THE INSIDE OF THE WHEEL WELL, AND THE FRONT OF THE CAR WAS RUBBING ON THE GROUND. THE CAR BECAME ABSOLUTELY NOT DRIVABLE. LUCKILY I WAS PARKED WHEN THIS HAPPENED. THE TOW TRUCK DRIVER COULD ONLY DO INCH-BY-INCH TURNS TO ORIENT THE CAR TO FACE THE TOW TRUCK, AND THEN HAD TO MOVE IT UP AGAIN INCH-BY-INCH USING WOODEN BLOCKS JUST SO THE WHEEL WELL AND THE BOTTOM WOULD NOT GET DAMAGED. WHY DOESN'T TESLA AIR-SUSPENSION DESIGN INCORPORATE SOME SORT OF A STOPPER TO STOP THE CAR FROM GOING LOWER THAN THE LOWEST FUNCTIONAL AIR-SUSPENSION SETTING? THE SERVICE CENTER TECH HAD THE SAME IDEA!!!! AT LEAST IT WOULD BE DRIVABLE WHEN THE SYSTEM FAILED. I AM VERY CONCERNED HOW THE CAR WOULD HANDLE IF THIS AIR SUSPENSION FAILURE OCCURRED WHILE DRIVING 70 MPH" HTTPS://FORUMS.TESLAMOTORS.COM/EN_AU/FORUM/FORUMS/AIR-SUSPENSION-FAILURE-VERY-UNPLEASANT-RESULTS THIS IS NOT GOOD!

ANOTHER MODEL S IN THE JUNKYARD. HTTP://WWW.COPART.COM/US/LOT/23726316?SEARCHID=1302071014 FRONT SUSPENSION TWISTED AND BENT. NO COLLISION DAMAGE FORWARD OF THE WHEEL THAT COULD HAVE CAUSE THE SUSPENSION TO BE DAMAGED LIKE THAT. PLEASE ADD THIS TO THE LIST OF SUSPENSION FAILURES

ELECTRONIC PARKING, WHILE PARKING THE AUTOMOBILE IN THE GARAGE I PRESSED THE PARKING OPTION. THE AUTOMOBILE SURGED, RAMMED THE GARAGE, BACKED UP AND RAMMED THE GARAGE AGAIN AND CAREENED BACKWARDS INTO THE STREET.

HERE IS A NEWSPAPER REPORT FROM GERMANY. HTTP://WWW.ECHO-ONLINE.DE/LOKALES/BERGSTRASSE/KREIS-BERGSTRASSE/ZWEI-MAENNER-NACH-VERKEHRSUNFALL-IN-AUTO-EINGEKLEMMT_16183699.HTM TWO MEN SERIOUSLY INJURED WHEN MODEL S SWERVED OFF ROAD. THE SNAPPED OFF FRONT SUSPENSION WITH HALF THE WHEEL ATTACHED IS LYING ON THE GROUND 10 METRES IN FRONT OF THE CAR. THE WHEEL HAS BEEN SLICED IN HALF WHILST STILL ROTATING. THE REPORT STATES THAT THE CAR WAS TRAVELLING ON A STRAIGHT SECTION OF THE FREEWAY, BRAKED FOR ROADWORKS AND SUDDENLY VEERED OFF ROAD. PLEASE ADD THIS TO THE LIST OF CRASHES THAT SEEM TO HAVE BEEN CAUSED BY COLLAPSING SUSPENSIONS

UNINTENDED, UNCOMMANDED ACCELERATION. CAR RAPIDLY ACCELERATED TO MAXIMUM THROTTLE DURING PARKING MANEUVER IN A PARKING STRUCTURE. I WAS TRAVELLING AT 3MPH. CAR ACCELERATED, HIT ANOTHER VEHICLE AND A WALL. TESLA CLAIMS VEHICLE LOGS SHOW THROTTLE WAS COMMANDED TO 98%. AT NO TIME DID I HAVE ANYTHING BUT A LIGHT TOUCH ON THE THROTTLE.

HERE IS ONE OF MANY THREADS IN WHICH TESLA OWNERS COMPLAIN OF RAPID AND UNEVEN TIRE WEAR. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/OK-TIRE-WEAR-IS-PAST-RIDICULOUS-PHOTO-ATTACHED.71844/ THERE IS A PHOTO (ATTACHED) SHOWING TIRES WORN DOWN TO THE CORDS ON THE HIDDEN INSIDE EDGE AFTER ONLY 5000 MILES. IT IS VERY LIKELY THAT OWNERS WOULD BE UNAWARE OF THIS PROBLEM UNTIL THE TIRE FINALLY BLOWS OUT WHICH COULD EASILY CAUSE A CRASH. THIS PROBLEM IS VERY COMMON AND OWNERS ARE RESORTING TO EXTREMELY DANGEROUS DIY MODIFICATIONS TO REDUCE TIRE WEAR. THESE MODIFICATIONS ARE PROBABLY ILLEGAL AND COULD CAUSE INSTABILITY. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/INSTALLED-ADJUSTABLE-REAR-CAMBER-LINKS-TO-REDUCE-REAR-TIRE-WEAR.38524/ HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/UPPER-REAR-LINK-BUILD-REDUCES-REAR-CAMBER-TO-IMPROVE-TIRE-WEAR.20378/ PLEASE NOTE THAT I AM A CONCERNED CITIZEN FROM OUTSIDE USA AND HAVE ENETERED A FICTITIOUS ADDRES TO COMPLY WITH YOUR WEBSITE REQUIREMENTS. MY CORRECT NAME AND CONTACT DETAILS HAVE BEEN SUPPLIED TO YOU. I UNDERSTAND THAT IT IS LEGAL FOR A CONCERNED CITIZEN THAT IS NOT A TESLA OWNER AND NOT A US RESIDENT TO FILE A COMPLAINT AND THAT I AM NOT ACTING FRAUDULENTLY IN ANY WAY.

HERE IS A WEBSITE FROM CHINA WHICH SHOWS A TESLA IN THE MIDDLE OF A CITY WHERE IT WOULD BE IMPOSSIBLE TO TRAVEL AT HIGH SPEED. HTTP://CHUANSONG.ME/N/301825551833 THE BACK SUSPENSION HAS COMPLETELY TORN AWAY. THIS IS A HIGH RESOLUTION PHOTOGRAPH AND YOU CAN SEE THAT THE TREAD HAS BEEN TOTALLY WORN OFF THE TIRE AND IT HAS PARTIALLY MELTED FROM THE HEAT. A CHINESE SPEAKER WOULD BE ABLE TO GET MORE INFORMATION FROM THE WEBSITE THAN I CAN GET BY USING GOOGLE TRANSLATE. PLEASE INVESTIGATE THIS AS A MATTER OF URGENCY.

THE ONLINE OWNER'S MANUAL STATES THERE SHOULD BE 144MM OR 5.65" OF GROUND CLEARANCE ON MY 90D. I HAVE LESS THAN 5". I HAVE BROUGHT THIS TO TESLA'S ATTENTION AND THEY STATE THAT THERE IS A RANGE THAT THEY CAN HAVE. I HAVE BELOW THE MANUAL CLEARANCE. THIS LOWER CLEARANCE HAS MADE ME BOTTOM OUT AND TO TAKE SPEED BUMP/DITCHES SLOWER MAKING CARS ALMOST HIT ME FROM BEHIND. I'M NOT SURE THIS IS A SAFETY ISSUE BUT IT DOESN'T MEET THEIR OWN SPECIFICATIONS. IT IS VERY UNNERVING TO WORRY ABOUT IMPEDING TRAFFIC OR DAMAGING MY VEHICLE.