2018 TESLA MODEL S Complaints

--- System: Autopilot, emergency braking, collision detection. Vehicle IS available for inspection if requested. --- How safety was put at risk: In 2018, while driving on the interstate at about 70-80 mph with Autopilot enabled the car suddenly braked for no reason. By our estimates the car's velocity changed by about -20 mph in a very short time. There was no debris in the road, obstruction or reason for the car to do this. If there had been a car behind us it would have resulted in an accident. --- Has problem been confirmed by service center: Yes --- Has vehicle been inspected by manufacturer: Yes --- When we contacted Tesla they initially denied anything happened but when we took it to another service center a different engineer confirmed that something happened but would not provide the logs. After 6 months of fighting with them trying to get more information we gave up and had to stop using Autopilot due to safety concerns. --- Were there any warnings: No. It was abrupt and frightening. --- Additional: I have email correspondences with the service center and invoices if requested. However due to their extensive nature I'd rather speak to someone at the NHTSA before gathering the documents.

The car brakes when it is on Adaptive Cruise Control mode. The braking happens for no reason. It happens when the car is approaching an overpass. I have to take control of the car immediately.

I purchased the Tesla Mold S with Autopilot feature in August 2018, then upgraded it to Full Self Driving for $5,000 and got it through a software update at the end of 2021. But this FSD feature has many defects such as hesitating before turning or stopping at a sign, which makes the car swing around like a drunk; Sometimes it doesn't turn the turn signal on when changing the line, and even enters into the reverse lane. If the above problems can be taken over by switching human drive to avoid accidents, phantom braking is a terrible safety problem that can not avoid accidents. There have been many times in which the vehicle suddenly decelerated and braked without warning while driving by FSD. Fortunately, the rear vehicle did not follow too close or the rear driver took deceleration measures in time to avoid rear-end collisions. But on January 5 this year, not so lucky, I was just out of the Tesla services center of Berkeley, my vehicle under SFD to the Ninth Street and Gilman Street intersection and is turning left from north to the east after the green light on, but the phantom braking happened when driving road central, the vehicle behind me didn't react and bumped into my car. The rear-end collision not only caused serious damage to the vehicle but also caused very discomfort in the driver's neck from the violent vibration of the collision. Although the accident was dealt with by the insurance companies of both parties and the damaged body was repaired in the Bodyshop designated by the insurance company, I contacted the customer service of Tesla many times and reported the accident to them, hoping that they could arrange a comprehensive inspection to make sure that no other parts were damaged in the accident besides the body. However, Tesla's customer services reacted badly, either prevaricating or ignoring it. The accident has been nearly half a year since the accident happened, but I have not received a positive response or solution from them.

Hello, I am a Tesla Model S owner for the past four years (bought it on june 15, 2018) and I absolutely love my Tesla and its autonomous driving auto pilot. It generally performs well except for a very serious glitch of Phantom braking when approaching overhead bridges / passes. When on autopilot, many times when the car approaches an overhead bridge / highway pass or train bridge running perpendicular to the highway, the car will abruptly brake very hard and give warning for forward collision. I think this started happening after Tesla modified the auto pilot software in the wake of a collision between a Tesla Model S and a tractor trailer that was perpendicular to the car in sunlight and that killed the driver. Now very often the software mistakes the bridge as a big tractor trailer or something that is about to be hit and jams on the brakes, greatly increasing the risk of my car being rear ended by another car from behind who on an empty highway has no reason to expect me to brake suddenly (in fact I have no reason to expect it either). I reported this to Tesla engineers on phone and during routine service and they said they could not replicate it and instead asked me to report such incidents when they happen by using the voice command button on steering & say "Report Bug", which automatically transmits all logs of car for the last few minutes to Tesla engineering directly. I have been regularly reporting such phantom braking incidents to Tesla this way (which I think is actually another really amazing invention by Elon Musk, kudos to him), but not sure if they have taken action on this as it still happens once in a while and is very scary. Again to clarify, I love my Tesla Model S and am a huge fan but really worried that this phantom braking of my car, which I have after four years of driving my Tesla, noticed ALWAYS happens when the car is approaching an overhead pass or bridge, is a HUGE safety risk and hope you can convince Tesla to fix.

My Model S routinely experiences "phantom braking". I'm driving down the freeway with the Tesla "autopilot" engaged and it momentarily hits the brakes, usually slowing 15-20mph before it either it recovers or I intervene. I've also experienced "phantom braking" with just the traffic aware cruise control engaged and not the "autopilot".

The contact owns a 2018 Tesla Model S. The contact stated that while driving at an undisclosed speed with the Self-Driving feature activated, the vehicle experienced phantom braking. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 36,000.

The contact owns a 2018 Tesla Model S. The contact stated that while driving down an inclined driveway the vehicle suddenly experienced unintended acceleration causing the driver to lose control of the steering and crash into the nearby RV garage. During the incident, the airbag was deployed and the driver sustained injuries to both knees and left hand. No police report was taken. The cause of the failure was not determined. The contact indicated that the failure had previously occurred in 2018. The manufacturer and local dealer were not notified of the incident. The failure mileage was 38,000.

I HIT A DEER ON INTERSTATE. AIRBAGS AND PRETENSIONER DEPLOYED. AFTER VEHICLE SHUT DOWN NO DOORS CAN BE OPENED FROM INSIDE OR OUTSIDE. NO INJURIES BUT COULD HAVE BEEN DISASTER IF SOMEONE WAS TRAPPED INSIDE.

Vehicle will routinely reboot while driving. During this time the turn signals, speed information and other vehicle information is not available while driving.

On 3/15/2022, I was driving on I405 with auto-pilot engaged. My car (Tesla Model S) suddenly braked hard for no apparent reason. I had to disengage auto-pilot and quickly accelerate to avoid the car behind me from rear ending my car. Fortunately, I remembered to save the event recorded on Tesla cameras. Take a look at 2022-03-15_12-24/2022-03-15_12-24-53-back.mp4 file around 46 sec ~ 51 sec within the file. You will notice that the car suddenly braked around that time causing the car behind to nearly rear-end my car. If you watch recording from the side+front cameras around the same timeframe, you will notice that there was nothing in the front or on the sides that warranted sudden braking. Those files are 2022-03-15_12-24-53-front.mp4, 2022-03-15_12-24-53-left_repeater.mp4 and 2022-03-15_12-24-53-right_repeater.mp4 The Tesla app does not allow me to create a new service request for this issue because I have another request open for a minor and unrelated issue. Therefore, I have not been able to report this to Tesla. I will do so after 3/22 when the current request is resolved. Note your site does not allow uploading video files therefore I could not attach them to this report. I can make them available if you need them.