2016 TESLA MODEL X Complaints

On Tuesday September 13th 2022 morning around 10.55am EST, I had entered the Hindu temple of Florida premises driving my TESLA model X. I slowly progressed towards the parking spot and made a slow right turn to park the car. At that time the Tesla suddenly accelerated at full speed, took off like a rocket, jumped the curb, knocked down a sign post and jumped into the ditch which leads into a pond. The car veered to the right, jumped out of the ditch back toward the parking spots, hit two vehicles ( a Honda CRV and a Lexus) with a significant force and hit a tree with a big impact and finally stopped. Surprisingly airbags did not deploy. I was wearing the seat belt and was the only one inside the vehicle. Fortunately with gods grace I escaped with minimal injuries. I get nightmares every day since then thinking about how close to death I was. Had the gone gone straight into the pond, I could have drown to death inside the vehicle, had it gone in a different direction and hit those concrete walls of the temple, I could have been crushed. More significant was it did not run over any of the visitors who frequent thaw temple! This sudden unintended acceleration not only shocked me but also shocked several people who were witness to this crazy event. The CCTV footage I obtained shows the car going towards the parking spot and caught the initial acceleration and take off and the big thuds twice that ensue within a few seconds. I have heard Tesla cars were involved in certain freak accidents but never imagined that I could be part of one. I’m uploading a few photos, a video clip and a cctv footage clip for your review. I read reports that Tesla blamed these type of unintended acceleration on driver errors pressing the gas pedal! I’m in total disbelief how in the USA with so many safety standards and accountability, that this can continue to happen. ~ [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The recall was issues on March 22, 2021. It has been nearly 18 months and Tesla has still not fixed the issue for which the recall was done (NHTSA Recall No. 21V-035). It takes time for the car to start every time while the instrument panel refreshes. I believe more than a reasonable amount of time has passed and this issue needs to be remediated by Tesla

I received a letter from Tesla indicating an "Important Safety Recall Notice". The letter indicated that the rear seat did not conform to Federal Motor Vehicle Safety Standard Nos. 207 and 210. The notice suggest that one should avoid sitting in the seat. The repair would only take 10 minutes. When I tried to make an appointment the service representative said 1) that it was NOT a recall, but a Service Notice, 2) since I was out of warranty I would have to pay over $500 for the repair.

Obstacle detected error code. It shows this when trying to open rear falcon wing door. No obstacles or anything around. I’ve researched and it’s a very common problem with these cars and the door sensors.

It appears that the front air spring module fails pretty easily and causes increased stopping distance. On my vehicle, this failed at less than 38k miles (left), and at less than 50k miles (right). Both times it required full replacement of the "Air Spring Module". While I expect this to happen eventually, both of them occurred on a fairly low mileage vehicle.

The contact owns a 2016 Tesla Model X. The contact stated while opening the passenger’s side gull wing door for his daughter, the center spine applique detached inadvertently and struck the passenger’s side upper and rear glass window, causing the window to shatter. The contact's daughter who was near the vehicle did not sustain any injuries. The vehicle was taken to the local service center where it was diagnosed that the failure was associated with Tesla Technical Service Bulletin Number: SB-20-12-005, when the falcon wing door opened, the glass window pinched against the center spine causing the window to buckle and shatter. The service center informed the contact that he had to pay the repair fee out-of-pocket, they would not cover the cost of fixing as it was not deemed a safety issue. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 55,209.

Under acceleration the Model X has significant front-end vibration. Had the half-shafts replaced 3 years ago but the problem persists.

The contact owns a 2016 Tesla Model X. The contact stated that his vehicle was previously included in NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact stated that the main computer screen would intermittently fail to operate as needed. The contact had taken the vehicle to a service center where it remained in their possession. The contact was informed that dealer was unable to install a chip needed to perform the recall repair. The contact was then informed that the entire computer system needed to be replaced out-of-pocket. The vehicle was not repaired. The failure mileage was approximately 50,000.

I have my car in service right now for a recall that needed a replacement EMMC. On a service that was estimated for 2.5 hours have now gone on to 2 weeks. They also marked this recall service as complete within week 1 and tried returning the vehicle with errors pertaining to the emergency brake system, autopilot, sentry security system, and a list of other errors that came from the software not downloading properly and therefore, not installing the new EMMC correctly. Because this service was marked complete, I am no longer able to pull up with recall with my VIN # and I just wanted to document this to ensure this is fixed properly. I am now told By Tesla that I need to pay $1500 for a new infotainment system or $1600 for a new DAS system in order to address the recall issue. Looking back at my recall letter, there is a section that lists "If you believe that Tesla has failed or is unable to repair this defect without charge or within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration" which I'm doing now. Please let me know if there's anything I can do to have this recall properly addressed. They are now attempting to revert the car back to the original aftermarket EMMC in order to return the car to me without addressing the recall.

When I went to back out of parking place, I head something rubbing and car shuddered. Discovered when turning right the behavior would manifest. Drove across parking lot to tire shop. Discovered that the control arm fork had broken. Needed to have towed to Tesla service, at my expense as I was "out of the service area." Discovered there is a service bulletin, but no recall on this part? I am forced to cover repair expense, when their bulletin acknowledges the part is not up to "Tesla standards." Service claimed it was a "wear part," which could be true for bushings and connectors, not a physical piece of metal that started to rub the inside of my tire. I am told that they cover this in China, not in the US? Also, they apparently have internal memos on how to deal with customers over the issue. Currently I have been without the vehicle since August 4, 2022 with a targeted release date now August 17. That date is a moving target, as it has changed 2 different times.