2017 TESLA MODEL X Complaints

The contact owns a 2017 Tesla Model X. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was not yet available. The contact took the vehicle to a local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

2016-2017 Model X SUV: a possible front suspension link issue that can cause the tire to rub against the wheel arch. The attached picture shows an excessive wear of inside shoulder.

The contact owns a 2017 Tesla Model X. The contact stated while exiting the driveway and attempting to make a turn, the steering wheel became difficult to maneuver. There were no warning lights illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact stated that the failure had been reoccurring and the steering wheel would continually go from difficult to maneuver to loose while driving. The dealer was not made aware of the failure. The manufacturer was made aware of the failure and referred the contact to the dealer. The vehicle was repaired. The approximate failure mileage was 45,000.

Tesla issued a recall for the mcu after I had the mcu replaced because it was failing. The screens in my car would go blank and I would have no idea how fast I was going while driving. The a/c wound shut off in the middle of the drive. I didn't have turn signals. These were all the reasons why the nhtsa ask tesla to issue a recall, and finally tesla agreed to this recall. Tesla is however not reimbursing me for the replacement of the mcu. I have spent months trying to get Tesla to honor their recall. I would like to be reimbursed for this recalled mcu that I had to pay for myself as it was a major safety issue. I would appreciate you help.

The contact owned a 2017 Tesla Model X. The contact's husband stated while driving 70 mph, a strange noise was heard coming from the rear driver side of the vehicle which resulted in the contact's husband losing control of the vehicle and collided with the median which brought the vehicle to a stop. None of the air bags deployed but no one was inquired and a police report was taken. The vehicle was towed to a junkyard where it was determined to be destroyed. The contact stated no warning lights was illuminated. The manufacturer was not informed of the failure. The failure mileage was unavailable.

The rear camber arms of both Tesla Model S and X suspension have fixed camber angle that only grows wider as the time passes, that would cause the inner side of tires to wear out more rapidly than the mid or outer tire sides. Tesla doesn’t offer a camber arm that is adjustable in order to fix this alignment issue. Due to this the tires blow out prematurely and can potentially cause severe accidents. Tesla doesn’t acknowledge this as a design defect to replace this as safety problem, hence I am reporting it here to investigate the matter.

The MCU screen (large touch screen in the center of dashboard) has been malfunctioning. This started a few months ago when screen seemed to "crash" -- as I'm driving, the screen will turn black and take a long time to come back. On other occasions the map won't load and I receive a notice for "network error" (and have 5g service and not a satellite problem.) This would happen on and off for the past few months. I reported it back in March and was told they would order parts and get back to me and haven't. Then the 12 volt battery died and they replaced it but the MCU problems didn't go away. The last time I drove it, the screen froze up, then turned black and didn't come back on. The collision warning, lane assistance, and adaptive cruise control and steering all stopped working. I COULD engage the auto pilot and cruise control (the notification showed on the small dash board on top of the steering wheel, that they were both engaged) however, they didn't work. I set the car to 65 on the highway and the cruise control wouldn't go over 50. Also, on the back roads, the car drove straight through stop signs without stopping.

The specific issue happen while I was I was pulling out of my driveway. The front passenger side suddenly started squeaking. After getting on the highway and accelerating, the car started shaking, and making louder and louder noises. Inspecting the assembly next to the front passenger side tire, I saw that the control arm assembly was making metal on metal contact and the wheel was not horizontally in place (it wiggles on steering). I took the car to the service center. They confirmed that the control arm assembly is corroded and that the issue could cause an accident if it happens while driving as I could lose steering control.

Front passenger door mechanism doesn’t function properly . Door only opens when pulling on interior door handle. Service department stated it’s a common problem with the door actuators failing and it needs to be replaced.

The contact owns a 2017 Tesla Model X. The contact stated the MCU home screen intermittently failed to operate while driving at various speeds. The contact then received notification for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was not yet available. Neither the dealer nor the manufacturer were notified of the failure. The vehicle was not repaired. The failure mileage was unknown. Parts distribution disconnect.