2016 TESLA MODEL X Complaints

The tegra daughter board failed inside the MCU, which is the "brain" of the car. Tesla had known this would happen and yet they did not do anything about it beforehand. The central screen of the car would not turn on despite me trying reboot the computer 15 times. The air conditioning would not work. I had to drive my tesla 30 miles without the turn signal working and the falcon door half open (falcon door could not close completely because the central computer was not working). I am a widow with 3 young kids less than 10. I cannot imagine what would happen if the kids were in the car with me. I paid $$791.70 for the replacement of the daughter board. Several months later I received an email saying that I might be eligible for reimbursement. However, when I logged into my tesla account, it says my car is not eligible for reimbursement without providing a reason. I reached out to tesla support through email. But the email offered no help. It just says the team that reviews eMMc related issues will not receive forwarded cases from tesla support and that I will not receive any replies from them if I send them further emails. I did reply to the email and never receive any reply from them. I believe that I'm eligible for reimbursement and I would like the eMMc team to review my Model X information. I would like to get in contact with the eMMc team and be provided a reason for my ineligibility for reimbursement.

The contact owns a 2016 Tesla Model X. The contact stated that the control panel which controls all the important functions inside the vehicle had malfunctioned. The contact performed a hard reset for the control panel to display and function as designed. The reset took approximately 3-5 minutes. The contact took the vehicle to the dealer and an unknown repair was performed. The manufacturer was made aware of the failure. The approximate failure mileage was unknown. Consumer stated vehicle was repaired and $1,600+ was paid out of pocket but vehicle is still malfunctioning.*JB

While driving slowly, making parking maneuvers, I heard a clunk sound from the right front wheel. Afterwards, sometimes when I turned right, I can hear screeching sounds. After bringing the vehicle to the Dublin, CA Tesla Service Center, the initial inspection revealed a broken control arm. Repairs call for the replacement of both right and left FORE control arms. The repair estimate is attached below.

While backing into driveway at low speed (<5mph), I turned the wheel sharply and heard loud clunk from front end followed by large noise of dragging. Exited car to see that front drivers side suspension was broken and dragging on top of wheel rendering car undrivable. Could have resulted in serious loss of control had it occurred at higher speed. Called Tesla service who dispatched tow truck. Paid $450 to tow to nearest Tesla Service Center where they diagnosed failed lower fore link control arm. Per Tesla service bulletin SB-17-31-001 this is a known defect where the installed part did not meet Tesla specs. Vehicle has under 28K miles, but was charged >$1100 for out of warranty repair. Seems bizarre that they acknowledged a defective part since 2017 but never replaced during any service visits and now will not replace because vehicle is out of warranty. Seems to be a very common issue, so why hasn't there been a recall?

The door seals on the falcon wing doors leak anytime there is any amount of water on them. Tesla knows about the faulty seals and used improved seals for newer models.

Although the NHTSA had pushed Tesla on the refresh rate of the memory and Tesla had remedied the memory on my car that is only one issue. The computer has slowed to a point that the car no longer operates consistently and is there a risk. There needs to be mandatory testing that software upgrades do not make any of the processes that the car is supposed to do inoperable or inconsistent. I had recognized many issues over the last 1.5 years that my car was not working or was extremely slow in reacting and have had my car brought into Tesla because of it many many times. I then heard about the memory issue and pushed Tesla to refresh it but that still has not resolved the regular issues. This is currently impacting Tesla but will impact all cars in the future as computers are the main inner working for vehicles such as EV’s As far as my wife is concerned about her car she has a $125k anchor. Tesla’s reply to me is to spend over $2,000 and upgrade the computer.

The seatbelt has stopped retracting fully and became twisted. Although Tesla repair personnel have repeatedly untwisted the belt, it immediately becomes twisted again and stops retracting.

The front left suspension fore link failed, making the car undrivable. We were leaving our driveway at low speed, and the wheel collapsed, dragging against the skirt and creating loud noises and lurching. The steering wheel could not be turned. No collision or other unusual force applied. Car at 36k miles. Tesla repaired, confirmed there was no collision. They said they replaced with an updated part indicating to us the original post is inadequate for safe driving. Since out of warranty we paid the $900+ to replace the inadequate part out of pocket.

The contact owns a 2016 Tesla Model X. The contact stated that the gear shifter, windshield wipers, brakes, and accelerator pedals were the only manually operated functions within the vehicle, all of which work as designed. All other functions were operated by a central computer system which would simultaneously become inoperable. The failures lasted between three to five minutes. Additionally, the failure would occur while driving at various speeds or while the vehicle was idle. The computer would reboot itself and function as normal. There was no warning. The contact took the vehicle to the dealer who stated that the issue was normal and would fix itself after an update. The contact stated that updates on the system would occur every few weeks to few months and several had already occurred however, the failure persisted. The manufacturer was made aware of the failure and stated that there were no recalls on the VIN. The repairs were no longer covered under warranty. The approximate failure mileage was 30,000.

TL* THE CONTACT OWNED A 2016 TESLA MODEL X. THE CONTACT STATED THAT AFTER STOPPING AND PRESSING THE BRAKE PEDAL, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND DROVE FORWARD CAUSING THE DRIVER TO LOOSE CONTROL OF THE VEHICLE AND DRIVE THROUGH A BUSH AND DRIVE OFF A RETAINING WALL AND ENDED UP CRASHING INTO A CAR. DURING THE INCIDENT THE AIR BAGS DEPLOYED AND THE VEHICLE WAS DESTROYED. NO INJURIES WERE REPORTED. NO POLICE REPORT WAS TAKEN. THE LOCAL TESLA SERVICE CENTER LOCATED AT 52 DERWOOD CIR, ROCKVILLE, MD 20850 WAS NOTIFIED OF THE INCIDENT. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 25,628. THE CONSUMER STATED THE LOCAL DEALER ESCALATED THE COMPLAINT TO TESLA HQ AND TESLA COULDN'T DOWNLOAD THE DATA AT THE TIME OF THE INCIDENT.