2016 TESLA MODEL X Complaints

IN 2019 AIR SUSPENSION COMPRESSOR FAILED- REQUIRED 3500 DOLLARS TO FIX, WAS TOLD ITS WEAR AND TEAR. AGAIN ON NOV 20TH AIR SUSPENSION FAILED SIGN COMING UP. TIRES VERY CLOSE TO BODY, CAR SITTING LOW ON ROAD.

WHILE I WAS DRIVING ON THE FREEWAY, THE ROOF TAP FLEW OFF THE CAR IN MID-JUNE 2020. I MADE AN APPOINTMENT AND HAD IT FIXED, AND COMPLAINED TO THE MANAGER AT BURBANK SERVICE CENTER IN LOS ANGELES. THEY IGNORED MY COMPLAINT AND THE SAFETY HARZARD POSTED TO THE SAFETY OF THE FREEWAY. I REQUESTED THEY REPAIRED IT UNDER THE WARRANTY. THEY REFUSED, AND CHARGED ME OVER $1400 FOR THE REPLACEMENT OF THE NEW ROOF TOP. NOW, I SAW THE RECALL, AND I TRIED TO GET REFUNDS FOR THE REPLACEMENT. THEY REFUSED.

TESLA ALERTED ME TO THEIR RECALL IN FEB 2020 RELATED TO BOLTS HTTPS://WWW.TESLA.COM/SUPPORT/MODEL-X-STEERING-ASSIST-MOTOR-BOLT-RECALL AS OF LAST COMMUNICATIONS IN OCT 2020, TESLA STILL DIDN'T HAVE PARTS IN MY REGION AND DIDN'T HAVE ANY ADD'L INFORMATION TO PROVIDE. THEIR RESPONSES INCLUDED A "DON'T WORRY...ISSUES ONLY OCCUR IN COLD REGIONS IN THE NORTHEAST THAT USE A SPECIAL KIND OF SALT". - WHICH IS THE REGION I LIVE IN. (EMAIL TRANSCRIPT ATTACHED) IS THERE A STANDARD FOR A MFR TO HAVE TO MANAGE A RECALL?

ON SATURDAY OCTOBER 24. MY TOUCH SCREEN WHEN BLANK. FOR SEVERAL HOURS WITH 1:20MIN WHILE DRIVING. HAPPENED BETWEEN 9AM TO NOON. I WON'T BE ABLE TO USE ANY CONTROL BESIDE DRIVING . AFTER I READ AN ARTICLE ONLINE WHICH MENTIONED TESLA WILL FIX IT FOR FREE AND SCHEDULED A REPAIR ON NOV12. THEY THEN CANCELLED MY APPOINTMENT BY SAYING MY PROBLEM CAUSED BY SOFTWARE GLITCH NOT HARDWARE. PLEASE SEE ATTACHED SCREENSHOT OF THEIR RESPONSE ON NOV 14!

UPPER CONTROL ARMS ON BOTH DRIVER AND PASSENGER SIDE HAD TO BE REPLACED BECAUSE OF LOUD NOISES WHEN GOING OVER EVEN SMALL BUMPS AND ALSO WHILE ATTEMPTING TO STEER CAR AT SLOW SPEEDS. EACH SIDE WAS REPLACED IN QUICK SUCCESSION, ABOUT A MONTH OR TWO APART AND WAS OUTSIDE OF THE 5 YR/100000 MILE WARRANTY AND SERVICE AND PART CHARGES INCURRED. SERVICE DATE IDENTIFIED BELOW APPROXIMATE, DONT HAVE THE ACTUAL DATE HANDY

I HAVE BEEN NOTICING MY 2016 TESLA MODEL X 90D HAS BEEN MAKING A STRANGE RATTLING NOISE FROM THE FRONT RIGHT TIRE/SUSPENSION AREA. IT ONLY MAKES THAT NOISE AT LOWER SPEEDS OF 30MPH OR LESS. WHEN I TOOK IT IN FOR SERVICE ON OCTOBER 27, 2020, THEY SHARED THAT IT WAS LIKELY THE AIR SUSPENSION SYSTEM THAT NEEDED TO BE REPLACED, BUT THEY WEREN'T SURE AND THEY RECOMMENDED WE NOT REPLACE IT UNTIL IT FAILED (I.E. WOULD NO LONGER ADAPT TO GOING UP OR DOWN WHEN WE PULLED INTO OUR DRIVE-WAY, ETC...). AFTER READING THE INVESTIGATION THAT WAS RECENTLY ANNOUNCED, I THOUGHT IT WAS GOOD TO SHARE THIS INFORMATION WITH YOUR TEAM AS IT COULD BE A SIMILAR ISSUE. THE NOISE, WHICH SOUNDS LIKE A RATTLING OR SOMETHING IS LOOSE, BEGAN AROUND MAY OF 2020. IN ADDITION, I HAVE FOUND IT VERY ODD THAT I HAVE HAD TO REPLACE TIRES WITHIN ONE YEAR OF PURCHASING THEM BECAUSE THE INSIDE AREA OF BOTH REAR TIRES HAVE WORN DOWN COMPLETELY TO THE TREAD. DURING MY LAST SERVICE ON OCTOBER 27, 2020, THEY SAID THEY WOULD ADJUST THE REAR SUSPENSION SO THE TIRES WOULD NOT WEAR OUT LIKE THAT AS IT WAS LIKELY DUE TO AN ALIGNMENT/CAMBER ISSUE WITH HOW THE SUSPENSION WAS RIDING.

WHILE MANEUVERING IN REVERSE AT LOW SPEED IN A FLAT COMMERCIAL PARKING LOT ABOUT A MILE FROM MY HOME. I WAS MANEUVERING TO ENTER A PARKING SPACE, AT ONLY ONE OR TWO MILES PER HOUR. I HEAR A LOUD NOISE. THE VEHICLE STARTED MAKING A LOUD NOISE. I DETERMINED THAT SOME SORT OF CATASTROPHIC FAILURE HAD HAPPENED IN THE FRONT PASSENGER SIDE SUSPENSION. THE WHEEL WELL LINER WAS TORN FROM THE FRONT WHEEL WELL. THE TOW TRUCK DRIVER VISUALLY CONFIRMED THAT THE FRONT PASSENGER SUSPENSION HAD FAILED (THEY MENTIONED A PART BY NAME, BUT I DON'T RECALL WHAT THEY SAID). THE VEHICLE WAS TOWED TO TESLA SERVICE WATERTOWN, WHERE A FEW DAYS LATER THEY CONFIRMED, IN THEIR WORDS "FOUND RH FRONT FORE LINK, WHEEL ARCH LINER, AND FENDER GARNISH REQUIRE REPLACEMENT, AND VEHICLE REQUIRES ALIGNMENT". THEY DENIED THE SERVICE UNDER WARRANTY, STATING THAT IN THE VIEW OF THEIR SERVICE TECHNICIANS, I HAD STRUCK SOME SORT OF OBSTACLE CAUSING THE FAILURE. FOR THE RECORD: I DID NOT. THERE WAS NO NOTABLE COLIISION OR ROAD HAZARD STRIKE IN THE PERIOD LEADING UP TO THIS SUSPENSION FAILURE. I PAID $1319 OUT OF POCKET (AND LOST THE USE OF THE VEHICLE FOR 5 DAYS WAITING ON PARTS) TO RESTORE THE VEHICLE TO SERVICE, AND THERE'S STILL A DEFERRED ITEM FROM THE SERVICE ITEM I HAVEN'T ADDRESSED YET: "FRONT CAMBER WAS NOT ABLE TO BE ADJUSTED DUE TO HARDWARE, AND WILL REQUIRE REPLACEMENT IN THE FUTURE. ALSO NOTED VEHICLE HAS VIBRATION UNDER ACCELERATION. RECOMMEND SCHEDULING FOLLOW UP FOR AXLES AND MOTOR MOUNT." WHEN I READ TODAY THAT THE NHTSA WAS INITIATING AN INVESTIGATION INTO SOMETHING SIMILAR, I WANTED TO ADD MY DATA TO THE COMPLAINT. ATTACHED IS THE SERVICE INVOICE FROM TESLA RELATED TO THIS ISSUE.

THE CENTER SCREEN KEEPS GOING OUT AND HAVING TO BE RESTARTED. TESLA WILL NOT COVER THE REPAIR BECAUSE THE VEHICLE IS OVER 100,000 MILES.

THE CENTER CONSOLE WENT DEAD, THE VEHICLE COULD NOT BE MOVED, WOULD NOT EVEN GO INTO NEUTRAL, HAD TO DRAGGED OUT OF THE GARAGE BY THE TOW COMPANY AND THEN SHIPPED TO THE DEDHAM, MA FOR REPAIR. THE ISSUE WAS A FAILED EMMC MODULE AND COST BE ABOUT $600 IN REPAIRS

THE MAIN SCREEN FAILED. THIS IN TURN CAUSED OTHER SYSTEMS TO NOT WORK CORRECTLY. EXAMPLES INCLUDE REAR VIEW CAMERA, TURN SIGNALS, INFOTAINMENT SYSTEM WHICH INCLUDES MAPS, NAVIGATION, MUSIC AND THE ABILITY TO CHANGE ANY SETTINGS ON THE CAR. THE CAR WAS STATIONARY WHEN THE MCU STOPPED WORKING.