2016 TESLA MODEL X Complaints

VEHICLE WAS STATIONARY, LONG START UP TIMES BEFORE I CAN INITIATE DRIVE AS SHOWN IN PICTURE JUST A T LOGO FOR ABOUT 10-20 SECONDS. ALSO STATIONARY AND IN MOTION CAN NOT PULL UP SOME ITEMS LIKE VEHICLE CHARGING OR FEATURES JUST GET A BLANK WHITE SCREEN AS SHOWN. ALL HAVE TO DO SINCE IT IS ON MCU1. *TR

MODEL X'S MCU TOUCHSCREEN COMPLETELY GONE DARK. THIS BASICALLY DISABLE ALL BACK-UP CAMERA, TURN SIGNAL SOUNDS, GPS, NAVIGATION, VEHICLE CONTROLS: DOOR LOCKS/UNLOCKS, LIGHTING, AC, ETC.. IN MY INSTANCE, THE VEHICLE'S SCREEN DID NOT BOOT UPON START UP OF THE VEHICLE. THE CAR IS DRIVABLE BUT UNSAFE BECAUSE OF ALL THE ABOVE MENTIONED DISABLEMENT. LINK TO VIDEO: HTTPS://WWW.YOUTUBE.COM/WATCH?V=EFA7ELDSAMY. *TR

WHILE REVERSING INTO MY DRIVEWAY, WE HEARD A LOUD BANG SOUND AS IF I RAN OVER SOMETHING, I STOPPED THE CAR TO MAKE SURE I DIDN'T RUN OVER ANYTHING, WHICH I DIDN'T. I PUT THE CAR BACK IN REVERSE AND CAN HEAR BIG SCRAPING SOUND, IT WAS THE TIRE HITTING WHEEL WELL. AFTER FURTHER INSPECTION, I FOUND THE RIGHT FORE LINK WAS COMPLETELY OFF THE JOINT AND HANGING THERE.

VIEWING THROUGH THE FRONT WINDSHIELD CREATES "DOUBLE VISION" EFFECT MOST NOTICEABLE IN THE EVENING WITH LIGHTS, CAUSING FOR OBJECTS TO LOOK BLURRED, CREATING EYE STRAIN AND UNCOMFORTABLE DRIVING. MOST NOTABLE ARE TAILLIGHTS AND SIGNAL LIGHTS THAT APPEAR TO MULTIPLY.

AN ACCIDENT OCCURRED IN MY TESLA MODEL X 90D THAT WAS DUE TO THE FAULT OF THE CAR. WE HAVE OWNED THE CAR FOR 3+ YEARS. WHAT OCCURRED TODAY IN THE CAR IS SOMETHING THAT HAS NEVER HAPPENED BEFORE. THE CAR WAS FUNCTIONING PERFECTLY FINE DURING MY WHOLE 20 MINUTE COMMUTE. AS I PULLED INTO MY OFFICE'S PARKING LOT, THE CAR SEEMED FINE. HOWEVER, AS I WAS FINISHING PARKING THE CAR IN THE PARKING SPACE, THE CAR UNEXPECTEDLY STARTED ACCELERATING AT A FRIGHTENING SPEED. MORE CLEARLY PUT I WAS ALMOST DONE PARKING AND MY FOOT WAS PARTIALLY ON AND OFF THE BRAKE. WHILE MY FOOT WAS SLIGHTLY OFF THE BRAKE THE CAR ACCELERATED SO FAST THAT IT RAN OVER A CURB AND CLIMBED A GRASS SLOPE AND RAN OVER AND TORE DOWN A SMALL TREE. THE CAR ACCELERATED SO QUICKLY THAT IT RAN OVER THE TREE BEFORE I COULD EVEN REACT. AFTER THIS EXPERIENCE I NO LONGER FEEL THAT IT IS SAFE TO DRIVE A TESLA. I'M JUST HAPPY THAT THERE WEREN'T ANY PEOPLE OR CARS IN FRONT OF ME. THIS IS A MAJOR SAFETY ISSUE AND NEEDS TO BE INVESTIGATED.

FRONT RIGHT AIR SUSPENSION FAILED IN 3 1/5 YEARS. I WAS ADVISED TO CHANGE BOTH FRONT SUSPENSION AND THE AIR PUMP AT SAME TIME. THE REPAIR COST WAS $3395.25.

AS I WAS DRIVING, I HEARD LOUD GRINDING NOISE WHEN I TURNED THE STEERING IN EITHER DIRECTION AND I LOST POWER TO MY STEERING AND A MESSAGE "POWER STEERING FAILURE, MAY NEED EXTRA EFFORT TO STEER" WAS ON THE DASHBOARD. LUCKILY I WAS NOT TOO FAR FROM MY HOUSE AND WAS ABLE TO GO BACK HOME WITH LOTS OF EXTRA EFFORT TURNING THE STEERING. I DON'T KNOW WHAT WOULD HAVE HAPPENED IF I WAS GOING FULL SPEED ON A BUSY HIGHWAY? I CALLED TESLA SERVICE AND HAD MY CAR TOWED TO TESLA LATHAM, NY SERVICE CENTER. I HAVE 60,000 MILES. SO I WAS OUT OF MANUFACTURES WARRANTY. I WAS TOLD THAT I NEED NEW RACK AND PINION FOR MY CAR AND THE COST WOULD BE $3863.40 PARTS & LABOR. TO SAY THE LEAST, I WAS SHOCKED. I WAS TOLD THAT THREE ALUMINUM BOLTS THAT HOLDS THE ELECTRIC MOTOR ATTACHED TO RACK AND PINION, TWO WERE COMPLETELY BROKE OFF AND THE THIRD WAS BARLEY HOLDING THE MOTOR HANGING. PLEASE SEE ATTACHED PHOTOS OF THE DAMAGED PARTS. I DID NOTICE ON THE REPAIR INVOICE THAT NEW RACK AND PINION NOW IS UPDATED WITH STEEL BOLTS.

SUDDEN UNINTENDED ACCELERATION. THE CAR SUDDENLY ACCELERATED INSTEAD OF STOPPING WHEN I APPLIED THE BRAKES WHILE PULLING INTO A PARKING SPACE. I WAS GOING APPROXIMATELY 5 MPH. INSTEAD OF STOPPING, THE CAR JUMPED A CONCRETE PARKING BLOCK, WENT OVER A CURB, CLIMBED AN EMBANKMENT, AND STRUCK A TREE BEFORE IT CAME TO A STOP. THE CAR SUFFERED DAMAGE TO THE FRONT DRIVER'S SIDE WHEEL WELL AND THE UNDERCARRIAGE. THE DRIVER WAS NOT INJURED AND THE AIRBAGS DID NOT DEPLOY. VIDEO SURVEILLANCE CAPTURED THE INCIDENT IN ITS ENTIRETY. PHOTOS OF THE SCENE AND THE RESULTING DAMAGE TO THE CAR ARE ALSO ATTACHED. THIS INCIDENT OCCURRED DURING A ROUTINE TRIP THAT I DRIVE ABOUT 4 TIMES EACH WEEK. WEATHER, TRAFFIC, AND ROAD CONDITIONS WERE NOT A FACTOR IN THIS INCIDENT. THE CAR DOES NOT CONTAIN ANY AFTERMARKET EQUIPMENT.

ON THURSDAY, SEPTEMBER 26, 2019, AT 7:40 AM, I WAS PARKING MY CAR AT WORK AND MY CAR WENT ON FULL SPEED FORWARD OVER THE MEDIAN AND CRASHED, LUCKILY NO ONE WAS HURT. THIS HAPPENED IN A SPLIT OF A SECOND AND THE VEHICLE'S SAFETY OVERRIDE BREAK THAT SHOULD HAVE PREVENTED FROM GOING OVER AN OBSTRUCTION IN FRONT OF THE CAR DID NOT ENGAGE AS CLAIMED BY TESLA. I REQUESTED AN ANALYSIS OF THE CAR'S RECORDED DATA TO TESLA AND ASKED TO PROVIDE ME WITH A COPY OF THE REPORT FOR BETTER UNDERSTANDING. AFTER WEEKS OF ANALYSIS, AN EMPLOYEE FROM TESLA CALLED AND INFORMED THAT IT WAS MY FAULT AS THE GAS PADDLE WAS FULLY ENGAGED, I WAS ASTONISHED AS I DID NOT HIT THE GAS PADDLE RATHER I JUST LET MY FOOT OFF THE BREAK TO PARK MY CAR SLOWLY IN THE PARKING SPACE AND THE CAR TOOK OFF WITH SPEED AS IF I PUT FULL FORCE TO GAS PADDLE. AS FOR GETTING A COPY OF THE REPORT, HE SAID THAT HE WILL HAVE TO ASK THE ENGINEERS AND LET ME KNOW. IT HAS BEEN FOUR MONTHS, AND NO ONE REACHED OUT TO ME ABOUT THE REPORT. SOME PEOPLE SAW THE WHOLE INCIDENT AND SAID THAT I REDUCED THE SPEED OF MY CAR TO PARK AND SUDDENLY IT TOOK OFF AND WENT FORWARD FAST. AT THAT MOMENT, IT FELT LIKE THE CAR WAS CONTROLLED BY SOMEONE ELSE AS PRESSING ON A BREAK WAS NOT STOPPING THE CAR AND FINALLY, I HAD TO PRESS THE PARK TO STOP IT. I HAVE BEEN DRIVING THE CAR TO MY WORK AND PARKING AT THE SAME PARKING LOT EVERY DAY FOR THE LAST 3 YEARS. MY INSURANCE TOTALED THE CAR AND PROVIDED THE RESIDUAL VALUE, TO THIS DATE I AM WITHOUT A CAR AND TRYING TO FIX THE DAMAGES OF MY CAR. I ALMOST GAVE UP BUT SAW THE NEWS THAT I AM NOT ALONE ABOUT TESLA DENYING SIMILAR CLAIMS OF HUNDREDS OF SUDDEN ACCELERATION CRASHES. TESLA HAVE THE DATA AND I AM REQUESTING TESLA TO TAKE FULL RESPONSIBILITY AND COMPENSATE FOR MY DAMAGE. I AM REQUESTING NHTSA TO INVESTIGATE AND HELP BRING CLOSURE TO THIS MATTER.

PULLING INTO A PARKING PLACE THE CAR ACCELERATED OUT OF CONTROL EVEN THOUGH THE BRAKE WAS PRESSED