2017 TESLA MODEL X Complaints

Problem #1: The Components that failed are the front wheel fenders, they blew off while driving down the highway, they have since been repaired. the repairman said that these blow off all the time due to how they are installed with plastic clips and glue. My families safety was put at risk because the moment that this happened the sensor was showing something that was about to hit us. had the auto drive been enabled at this time the car could have taken measures to avoid what it thought was an object. We were also put at risk as well as others driving behind us by the parts blowing off onto a highway while driving at high speeds. The component was inspected by the service tech that worked for Tesla. I took the car into Tesla to have the car serviced before driving to California, they cleared the car and said that everything looked great, no warnings or symptoms. Problem #2: On the same drive to California, we had a error that showed as "Safety Restraint System Fault". This error seems to come and go so it may be available upon request depending on the day it is. The safety of my children are put at risk because we will not know when they are taking off their seatbelt due to this error. The Error has been inspected by Tesla on multiple occasions and they cannot seem to find how to fix this. I have another appointment with them on [XXX] to try again to fix it. There is a Warning, but it is very vague and does not let you know where the problem is. Problem #3: Tesla's Front Suspension Arms lose all Grease and start to make a grinding noise while going over minor bumps. This puts people at risk because at any moment the cars suspension could fail while driving due to the ware on the suspension. The component has been inspected by Tesla and they said that I should wait until the other arm starts to fail to replace them both at the same time. No warnings or anything has been shown due to this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

We parked the car in our drive way. On the next day, car says display a `Park Break Fault` message saying 'Parking break did not release - Driving may result in break damage'. When I push the Park button, car console says 'Parking brake not applied - Vehicle my free roll'. I believe this is the same faulty issue that was recalled in NHTSA Recall No: 17V-260, Manufacturing Recall No: SB-17-33-002. For reference, here is the link to that recall: [XXX] . Our car's model year matches the model year specified in that recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The falcon doors window seals are detaching from vehicle. Part detached and made contact on to another vehicle behind me while in traffic. I asked my Tesla service center and was told I must have the windows replaced to have seal rubber replaced. I was informed by window replacement vendor the issue is common for the Tesla Model X.

I have brought my vehicle back to Tesla 3 different occasions for the same issue ( Suspension failure) The first time, I was told that it was a malware issue. The second time in November 2023, I was told the compressor was bad. They charged me $623 to repair. The same problem with the suspension happened again the end of June 2024. Tesla told me that I had a leak on my suspension and that they could see the leak without me bringing the vehicle into the shop. They gave me an estimate for repair of $2,044. They told me that I had to wait until August 16 to bring it in to get repaired. When I get there the service manager states that they are backed up on repairs and it will take another 3 to 5 weeks before my vehicle can be fixed. I have been paying for a rental car out of pocket for over a month and now I won't be able to get my vehicle until September 6th. Tesla is using this knowledge about the suspension to make money! There should be a recall on the suspension at Tesla's expense. They have cost me thousands!

When driving my car last Friday evening at ~5:45pm PST, I was about 1 mile away from home when alerts popped up on my car including- "Regenerative breaking unavailable", "ABS disabled", "Stability Control disabled", "Traction Control disabled", "Steering Assist reduced", "Automatic Emergency Braking is Unavailable" Front Passenger Safety Restraint System Fault" "Park Assist Unavailable". I drove the last mile to my house and when I pulled into my garage my gear shift would not work to put my car into park. I tried to then do a "soft reset" by holding both buttons on the steering wheel down, and this would not work. I frantically called the nearest Tesla service center and after 20 min the person there told me there wasn't anything they could help me with and gave me the number for Tessa Roadside Assistance. This whole time I had to have my foot on the break pedal to keep my car from moving forward and going through my garage wall into my house. I was on hold with Tesla Roadside assistance awaiting an answer for another 30min, and after talking with an agent he told me to "find a large rock to put under my tires to prevent the car from moving forward", this wasn't a feasible option as I was alone with a 12 year old girl, there are also not any large rocks near my garage. Tesla service then connected me with a towing agency, but let me know that since my car warranty only covers my battery and drive train, I would have to pay for the tow out of pocket. The tow truck driver came about 20 minutes later, so at this point I was sitting in my garage with my foot on the break pedal for well over an hour. There was no way that anyone could power off the car or get it into another gear other than drive. There was no way to access the 12v batter and disconnect the car since I couldn't open my frunk as the car was not in park. without the assistance of a tow truck I could have been stuck in my car for hours holding the break pedal.

When I started my car this morning it was very hard to return the wheel to center after full turns. The wheel is sticking in turn position and requires a lot of muscle to turn. It is unsafe to drive and power steering didn’t return after reboot.

April 2024: Tesla Model X repeatedly failed to download firmware updates, although offered via the car’s UI. The car uses the connected WiFi to download several gigabytes of data every month, but ultimately does not apply any updates. This is a serious safety issue, since it prevents all future software update recalls from being available to this vehicle. May 15, 2024: Tesla failed to fix this issue through remote diagnosis, and requested a service center visit. Tesla engineers diagnosed the vehicle at the Burlingame CA Service Center, and spoke to me on the phone that the root cause was a recent firmware upgrade that has permanently bricked the ECU unit, which now needs to be replaced. Since this ECU unit is not user-accessible or user-serviceable, there is no way for this to have been caused by the customer. Tesla quoted $2048 to fix it, out of pocket, even though this damage was not caused by the customer, or related to regular wear-and-tear, but (as acknowledged by Tesla) caused due to a faulty firmware update issued by Tesla themselves. May 17, 2024: After pointing this out to them, Tesla managers called me, offering to discount the repair by 25%. Many similar complaints about the exact same part (ECU unit) and the same mode of failure (bricked after buggy firmware update) can be found shared online by others. This is a systemic issue, and not a one-off failure for my car alone. [XXX] [XXX] [XXX] All I am requesting is that Tesla fix this issue at their own cost and make my purchase whole, but Tesla has not honored that request so far. Thank you! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

April 2024: Tesla Model X repeatedly failed to download firmware updates, although offered via the car’s UI. The car uses the connected WiFi to download several gigabytes of data every month, but ultimately does not apply any updates. This is a serious safety issue, since it prevents all future software update recalls from being available to this vehicle. May 15, 2024: Tesla failed to fix this issue through remote diagnosis, and requested a service center visit. Tesla engineers diagnosed the vehicle at the Burlingame CA Service Center, and spoke to me on the phone that the root cause was a recent firmware upgrade that has permanently bricked the ECU unit, which now needs to be replaced. Since this ECU unit is not user-accessible or user-serviceable, there is no way for this to have been caused by the customer. Tesla quoted $2048 to fix it, out of pocket, even though this damage was not caused by the customer, or related to regular wear-and-tear, but (as acknowledged by Tesla) caused due to a faulty firmware update issued by Tesla themselves. May 17, 2024: After pointing this out to them, Tesla managers called me, offering to discount the repair by 25%. Many similar complaints about the exact same part (ECU unit) and the same mode of failure (bricked after buggy firmware update) can be found shared online by others. This is a systemic issue, and not a one-off failure for my car alone. [XXX] [XXX] [XXX] All I am requesting is that Tesla fix this issue at their own cost and make my purchase whole, but Tesla has not honored that request so far. Thank you! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The rear doors on the Model X are powered "Falcon Wing" doors. The motorize up in order to enter/exit the vehicle. The doors have ultrasonic sensors that allow the doors to sense if there is an obstacle in the way of the door's path of travel. When the vehicle is in a sunny hot location, the sensors on the doors either overheat, or the heat of the sun warps the door panel just enough that the sensors are fooled into thinking that there is an obstacle in the way of the door, so the door will not open when the rear seat passenger attempts to exit. Under these conditions, pushing the button to open the rear doors causes them to open a few inches, and then the door beeps, and the door won't open any further. In order to get the door to open further, the occupant must hold the "door open" button for a few seconds, the door will beep, and assuming you've held the button continuously, the door will then slowly open. The process from first attempting to open the door, and actually getting it open so you can escape the rear seat, IF DONE PROPERLY, will take 20-30 seconds. That is an awful long time in an emergency situation. While I am glad that Tesla was able to fix my car, it seems insane that this issue isn't a life-safety recall. It is even more insane that I had to pay to be able to safely exit my vehicle. If a "regular door-ed" car had a latch mechanism, that when hot, would warp in such a way that pulling the inside latch would not reliably open the door, would that be recalled?

I have received hundreds of intermittent safety faults which state: “Ssfety Restraint System Fault - Service is Required.” These messages pop up randomly and I have taken the vehicle in several times and no faults are seen during the service appointment. Tesla tells me there are at least 9 possible reasons for such a fault but they never provide me a checklist showing all 9 items were investigated. The last appointment they never gave me any feedback from the initial service center but transferred my car to another service center not stating why and then saying nothing found no precise timestamp was determined although I gave them a photo of the message and the date/time of the photo. Tesla says nothing is found but they want me to pick up the vehicle and wait for the next fault to occur. I stated that these faults occur intermittently and disappear by the time I get an appointment. They don’t offer to keep the vehicle for longer term monitoring or what is the impact of possible safety restraint malfunctions should I decide to retrieve and drive the vehicle. There is general lack of clarity on what other things could be checked given more time or resources, does this fault occur regularly on other Model X vehicles and what if any safety problems have been identified in any of those vehicles that may have been fixed. Tesla provides diagnosis for 1 hour only at $278 to vehicles not under warranty and they said repairs would be In addition to this. Since no other non-Tesla automotive service center can possibly troubleshoot such a complex electronics and software system I am effectively being charged almost $300 whenever the fault is detected so effectively there is no incentive for Tesla to ever fix my car. They have been sending me emails to trade in my vehicle and purchase a new one so there is many reasons to keep this 7 year vehicle broken!