2020 TESLA MODEL Y Complaints

While I was parking the car at a parking spot for a doctor's appointment, it accelerated by itself and drove over the parking spot front bump and drove a short downhill covered with grass. Then it drove across a street and stopped by hitting an SUV parked. During the whole process, I tried to stop it by braking it, but failed. While it slides down, I gave up controlling the car.

Tesla advertises lane keeping assist, emergency lane departure assist etc. What happens is if you trigger this feature too many times during a drive the software disables this safety feature entirely. There are plenty of disclosures about not relying on the features etc. The issue i feel that warrants intervention from your departments is, how can a manufacture completely disable a safety feature just because a driver actually relied on said safety feature.

Its a known issue affecting many model 3 and model Ys front passenger safety restraint system fault. It's all over the tesla message boards. It just happened to my vehicle.

I was on a self driving mode enabled but it’s been raining for a while and I believe it showed the poor weather condition so FSD is not enabled but autopilot was engaged (but not 100% sure about which mode it was) It was around 2am in the morning and was on 580 southbound from Dublin to SFO. I was on the second to the left lane. It suddenly tried to go diagonally to the first lane. (Not like normal lane change but very abrupt almost like making turn 90 degree left) so I tried to cancel by holding on the steering wheel. And then it went out of control and start rotating until it stopped by hitting the center guard rail on the passenger rear side. The car stopped facing backward on the road (on the center shoulder). Luckily it was late night (around 2am) and there were no car behind luckily. I could have dead if another car hit into my car. Tesla insurance of course didn't admin any of this and told me it was my fault.

The contact owns a 2020 Tesla Model Y. The contact was driving approximately 3 MPH as she was parking the vehicle, front end first, the vehicle independently accelerated as she removed her foot from the accelerator. The contact stated no warning light was illuminated. The contact's vehicle crashed into the vehicle's front end that had already been parked, the vehicle was not occupied. The contact stated that she depressed the brake with force. The contact stated that the force of the crash had moved the other vehicle out of the parking spot and into the lot. The contact's vehicle had a crushed front bumper and the other vehicle also had damage to the front bumper. The contact's vehicle was drivable. There were no injuries and the police were not involved. The contact had not been taken to a local dealer or independent mechanic. The vehicle had not been diagnosed and had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 23,000.

While driving with Auto Pilot the car turns off the high beams whenever it sees too many reflectors. Such as on power poles of guard rails. The problem is twice this week I seen deer crossing the road ahead of me and the car turned off the high beaks. Then for a couple seconds I couldn't turn on the high beams manually. When I asked Tesla to look at this problem I was told they are in development. I own this car for three years and I think nothing is being done.

This is now the 2nd carseat, same exact brand and model. The headrest is to be positioned in certain spots as the child grows. I raised it to where its needed but the headrest falls. I have watched countless youtube videos and read the instruction manuals how to and the headrest still goes to the lowest sitting position possible. When it happened to the first carseat they sent out backing plates for ME to replace and it did not help. Then sent a new whole headrest piece to replace which didn't help either. I had to slightly put my foot down in order for them to just send a replacement seat. Now this is happening AGAIN with the same modeled seat for my other child. This isn't just 1 seat its happened to it's 2. Paying a ton of money for the best safety seats for our kids and to have an issue with the headrest which is a major part of the body that needs to have safety coverage and properly fastened /following the rules/instructions. The headrest is what's not working properly, it is available for inspection if needed. It puts any child at risk since its not sitting at the height needed can possible hurt the childs head/neck possibly. This specific carseat has NOT been inspected but we did send the other carseat I did have an issue with back to the manufacturer.

While driving at highway speeds, the car unintentionally went into neutral. The setup: The driver was on the highway with cruise control on. Upon turning cruise control off to prepare for entering an exit ramp, the car also went neutral. We lost power and the regenerative braking that you expect in this car. The center console stated something like “Please shift into drive or reverse”. The cause is that Tesla uses an up movement on the right hand gear stalk to cancel auto pilot, cancel cruise control, and to put the car into neutral. If that up movement is too long, the car will inadvertently go into neutral regardless of car speed. We reported this to Tesla and they suggested all model 3s and Ys do this. Some light searching online showed this happening to others too. This feels dangerous at highway speeds. And the point at which you are turning cruise control off could be a critical phase of driving and feels like a unsafe time for the car to loose power.

While driving at highway speeds (50mph-80mph), on 2 lane or 4 lane highways, in the day or night, in sunny conditions and overcast sky's, while using the cruise control (auto-pilot), the car will suddenly and unexpectedly apply the brakes. It happens between 8 and 10 times on every road trip, each way. Not only is it a shock to me as there is never a visual obstacle that seems to be causing the hard braking, but it is a dangerous safety issue to other motorists too. This has caused cars behind me to take evasive maneuvers to avoid a collision. Other motorists have mistaken this hard braking as me "Brake-Checking" them and very nearly cause a road-rage incident. I've had the car for about a year and have opened several service appointments with Tesla. Each time they close the case before the service appointment with a version of the reply "this is normal" and "there is nothing to repair". They also claim that the car will learn how the react next time by my reaction to the incident this time. I have reacted the same way (by pushing the accelerator pedal until it regains forward motion) each time this has happened in the 8-10 times on each of the 6-8 road trips I've made in the last year. Clearly, the car isn't learning anything from my reaction to the sudden and unexpected braking. My safety is worth my time to make them take this seriously as they don't seem to be concerned with my safety!

During phone calls, the system would start making sparking noises and stall the calls. While navigation was input parts of the screen would disappear. While backing up, the rear cameras would freeze and stall. The rear camera freezing had caused us to get into an accident, and caused us to have 4 near misses. When I was trying to download the latest software release, the software download froze and never downloaded. I started to drive to the Tesla dealership and as I was doing so, the screen picture of my vehicle disappeared along with the gear shift indicator, the surrounding cameras failed. Then when I put on my turn signal, the sound disappeared. Then eventually the indicator disappeared. The entire screen froze with no information, and then went black while I was driving to the Tesla dealership. The system was black and finally did a reboot after 4 minutes, all while I had no display of my speed. I took it into the dealership, and the checkin girl was concerned about the safety and gave me a loaner. The technician was not really concerned and said it was not able to replicate the issue and said there was no safety issue as you can still drive the car. This is not correct as you do not have the speed indication when your screen freezes or goes black. I sent them pictures as the screen kept doing one thing after the other in a matter on one drive from my home to the dealership in 15 minutes. This is similar to the other recalls that Tesla had to make on the model S and the Model X and some model Y's. This should have been taken care of under the current recalls for the infotainment system that the other models years were facing as it is giving the same issues on my model.