2020 TESLA MODEL Y Complaints

Vehicle had "front passenger safety restraint system fault" multiple times intermittently. Serviced by Tesla service center in Dublin, CA who confirmed the problem. Documentation on the invoice stated that there was an open service bulletin related to this issue and was related to "the occupancy sensory in the seat was not functioning as expected." Upon inspection by the technician they found "an open connection in the seat harness and seat cover that can cause intermittent alerts." Additional repair notes indicate that this was to "address a service bulletin related to the front passenger seat's occupant classification system. We identified the need for an update to ensure proper functionality. To resolve this, we retrofitted the system in the front passenger seat as per the bulletin requirements." The fact that there is an open service bulletin for this issue indicates that it is not isolated to just this vehicle. An issue with the occupant sensors of a front vehicle seat directly impacts whether the air bags will deploy in a crash, therefore this is a serious safety risk.

A 2018 Ford Explorer, marked police vehicles, was operating with lights and siren when it proceeded through a red traffic light at an intersection. The subject vehicle, 2020 Tesla Model 3, was proceeding through a green traffic light at the intersection and struck the Ford.

The full self-driving (FSD) stopped working although it was fully paid for at the time of vehicle purchase. Along with that, the car stopped receiving/installing over the air software updates, the lane markings in the display disappeared, and the automatic cancelling turn signals stopped working (requiring me to manually cancel them). I took it to Tesla service and was told that the car needs a new computer at a cost of approximately $2,300. To answer the bullet points above: 1. The main vehicle computer malfunctioned. 2. I paid for FSD for the safety it provides - without FSD, the car is simply less safe in traffic. 3. The Tesla service center confirmed that the vehicle computer has malfunctioned. 4. There was no indication of any kind, until suddenly the FSD stopped working and I noticed subsequently that downloading/installing software updates failed, lane markings disappeared, and automatic cancelling turn signals stopped working requiring manual operation.

Observed intermittent center display/infotainment computer (MCU) crashes/reboots where the center display becomes blank and then restarts. In recorded events, when reverse was selected during an MCU reboot interval, the rearview camera image did not display until the reboot completed. Recorded rear camera unavailability during reverse was approximately 10–17 seconds. MCU crash/reboot behavior was observed to be repeatable, including predictable occurrence while the vehicle was in the built-in Service Mode. After a factory reset, repeated/double boot behavior was also observed. Additional observations: - With the turn signal activated, light leakage was observed in the side repeater camera image (glare/bloom present in the camera view). - With each windshield wiper sweep, the forward camera image was observed to briefly flicker to a purple/green distorted state and then return to normal. - During driving, the on-screen message “Auto Lane Change unavailable” was observed. A separate rear camera symptom has also been observed: intermittent freezing/stale frames (image appears not to update). This rear camera freeze behavior has not yet been captured on video. These conditions have been documented by video/screenshots and reported to the manufacturer/service center for inspection/diagnosis. No crash or injury occurred. The vehicle is currently located at the manufacturer’s service center and is available for inspection upon request.

Car was on complete auto pilot on mayland highway 270 and car suddenly took exit with any command and notification. Car was very close , few feet away from the guardrail at 55 mile per hour. This could have been a life threatening event with such decisions made by car. I saved all the dash cam videos of such two occurrence. I no longer have any trust in auto pilot software after too many mishaps with recent updates.

I would hear squeaking/tearing/rattling noises, this was found to be due to malfunctioning/broken nuts and compliance arms and control arms. This happened three times so far, attached are two repairs that was required previously. Per report with Tesla staff, this has been a recurring issue. Per additional Tesla owners, this has been a frequent issue amongst many different Tesla forums. Now I have to get it repaired for the third time. I bought a used Tesla that was certified by Tesla, problems occured at 37876 miles, but car was bought at 34529 miles.

I brought the car to the dealership to work on the recalls that are all done by over the air download. The car is not receiving the updates so I brought the car to the dealership to force the download on their computers. They stated they will not do any work on the car without doing a high voltage inspection due to the car being salvage. The charge for the inspection is almost $1500. The recalls have nothing to do with the high voltage but they are requiring me to pay it before they fix the recalls.

Interior of glass roof - dangerously hot on sunny days, capable of causing burns. This problem has caused several family members including children to yelp in pain due to brief contact with the glass (heads meeting glass surface while placing children in car seat, getting in and out of car seat and hands brushing against glass surface). The temperature inside the tesla also far exceeds other cars I go into. This is easily reproducible on any spring/summer day. I understand there are cars with black paint that can get hot and you try to avoid touching that area. But if there is literally black glass above you in the interior that is not insulated, that is completely unavoidable and a constant hazard. There should be insulation provided standard.

While driving at approximately 39,000 miles, the vehicle developed loud rattling and creaking noises from the front suspension when steering or backing out. A Tesla service center inspected the car and confirmed that both front lower lateral link assemblies were completely torn and required replacement. This failure placed safety at risk by compromising front suspension stability and steering control. The issue was confirmed and repaired by Tesla, and the replaced components are available for inspection. The defect, symptoms, and remedy match those described in NHTSA Recall 21V-835, which covers abnormal noise and damage caused by defective front lower lateral link fasteners. Despite this, the repair was classified as customer-pay instead of being covered under recall. No dashboard warning lights were displayed before the failure; the only symptom was abnormal noise when steering.

The mechanical door release cable for the rear doors is not accessible without a screwdriver. This safety door release mechanism should be accessible without tools in case of emergency.