2022 TESLA MODEL Y Complaints

Autopilot will suddenly start to slow down on highway and freeway speeds with no warning, this has happened more than 4 times. The last time that this happened me and my partner almost got rear-ended.

I was using the Summon feature and the vehicle scraped another car. The safety features that keep the vehicle from hitting an object did not work.

The front license plate holder, which is attached to the vehicle with two strips of double-sided adhesive tape, became detached while driving on the highway. This occurred while driving on the highway without any prior collision or impact that could have caused such damage. The detachment resulted in damage to the vehicle’s paint on the bumper, dislodgement of the ultrasonic parking sensor, and the license plate holder itself flying off the vehicle. I have ordered a replacement plate at my expense. Safety Concerns: There was no prior warning or indication of instability of the license plate holder. Tesla’s provided literature does not include instructions for regular checks or maintenance of the plate frame, nor are there warnings against the potential risks of car washes on the adhesive’s integrity. Previous Incidents: Online forums and discussions among Tesla owners reveal multiple instances of similar occurrences, indicating a pattern that suggests a potential defect in the design or materials used for the license plate holder’s attachment. Response from Manufacturer: Upon contacting Tesla regarding the incident, I was informed that they consider this situation akin to a collision and hold me solely responsible for all repairs. Despite the availability of video footage and telemetry data from my vehicle that could confirm the absence of a collision, Tesla has declined to utilize these resources to investigate the incident further. Requested Action: I urge the NHTSA to consider the potential safety hazards posed by the detachment of the front license plate holder on Tesla vehicles. An investigation into the frequency and circumstances of these incidents could be warranted to ensure the safety of Tesla vehicle owners and the driving public.

I was using Autopilot (adaptive cruise control) in the toll lane. The toll lane has stretches with double white lines that separate that lane from the other, regular freeway lanes. Drivers are not supposed to cross those double white lines. In some parts of toll lane, there are sections where drivers can merge in or out of the toll lane/carpool line into or from the regular freeway lane. As I was using Autopilot in the toll lane/carpool lane, the car suddenly veered at high speed to merge into the regular freeway lane rather than staying straight in the toll lane. I had to take control of the wheel to keep the car from veering into the adjacent regular freeway lane.

We bought a 2022 Tesla Y performance in August 2023. Love the car but customer service in the service center is and has been beyond horrible and frustrating. We had a back seat (driver side) panel that was not snapped in properly. In November 2023 we took it to a service center so they could fix it. They said they needed to order the part and they would send someone to come to our house to fix it. On 2 different occasions someone came to our house to fix it. The first service tech replaced the bottom piece but it wasn’t snapping in securely so he said they need to order the middle piece. The 2nd service tech came to the house and said they did not send him with the correct part and he will schedule an appt for us to come to the service center. We scheduled an appt to go to ant other service center (an hour away) and they had our car for a couple hours and gave us a loaner. When my husband went to pick it up they did not fix the panel and it was not snapped in correctly. We have a picture of it. They said they would have to order the part and schedule us to come back to fix it. We went back and they said it would be 2 hours and my husband was already waiting an hour. They did not fix it and we left. Very rude customer service.

This is in regards to wipers getting frozen and major snow accumulation under them under heavy snow fall, something that can be mitigated with vehicles that are manufactured with Heated Wiper Park. This issue is dangerous if you are travelling on a highway or in places where you cannot stop to clear the wipers. I have contacted Tesla service and talked to them about potential solutions but they kept coming back with the statement that “this feature is working the way it was designed to.” Currently, if wipers are on or in auto mode, the wipers do not go over the wiper park heater, something that could be modified through a software update when ambiant temperature drops below a certain point or if snow fall is detected through their vision system and automatically activate their Heated Wiper Park, because not only is it uncomfortable to have the defrost blasting hot air on your face, but it also is extremely inefficient for electric cars to be doing that.

This is not a defect but rather something I consider could be dangerous. On slippery conditions example, during heavy snow fall, or when there is slush or if there is an icy surface, I find that the AWD system in my vehicle which is all controlled via software that the manufacturer wrote (because it is a dual electric motor setup, and there is no mechanical connection between the front and rear axle), tends to either send too much power or tried to regen too much to/from the front motor when the steering wheel is turned (something they can detect), and it tends to cause unexpected understeering which if you are not accustomed either to driving an electric car or Tesla’s AWD system could end up in a potential accident. I am writing to you because I know that my voice will go unheard since I do not have access to any of their feedback challenge. Again I do not consider that a potential dange, nothing imminent or defective with the vehicle. The fix in my opinion is a software update that could impliment road surface detection via their vision, in combination the steering angle sensor wheel slippage detection, to detect that the trajectory of the vehicle is not going as desired and mitigate that through multiple techniques of traction control, I know that with a RWD Tesla they do use the front brakes in certain conditions to force the wheels to dig in the snow and try to find traction from experience even though there is no front motor.

Tesla is using camera-only detection for Forward Collision Warning system and this leads to numerous false positive alerts. I'm filing a complaint because this did occur today (March 7, 2024), but this has happened countless times in my 2 years of ownership. This particular incident was triggered by cars parked along a curved street in my neighbor, while I was traveling approximately 20 mph with no other vehicles driving around me. These occur from simply driving next to parked cars or slowly approaching vehicles at a traffic light. When these faulty alerts occur, a loud audible beeping is heard and red alerts are displayed on the screen. These faulty alerts are dangerous distractions, causing panic, fear, and uncertainty in the driver, causing them to take their attention off of the road while they assess what just occurred. This is a critical flaw in the functionality of Tesla vehicles that the company has refused to address.

Tesla is using camera-only detection for Forward Collision Warning system and this leads to numerous false positive alerts. I'm filing a complaint because this did occur today (March 5, 2024), but this has happened countless times in my 2 years of ownership. This particular incident was triggered by cars parked along a curved street, while traveling approximately 20 mph with no other vehicles around. These occur from simply driving next to parked cars or slowly approaching vehicles at a traffic light. When these faulty alerts occur, a loud audible beeping is heard and red alerts are displayed on the screen. These faulty alerts are dangerous distractions, causing panic, fear, and uncertainty in the driver, causing them to take their attention off of the road while they assess what just occurred. This is a critical flaw in the functionality of Tesla vehicles that the company has refused to address.

My vehicle encountered a severe loss of control, resulting in a collision with a concrete wall on I-90 west towards Seattle at 19,877 miles. This critical event, leading to non-deployment of airbags and subsequent hospitalization, occurred shortly after two prior services addressing a Rear Drive Motor unit malfunction, first at 14,768 miles and again at 14,820 miles. These incidents underscore a troubling pattern of safety concerns. Inspection Details: Front Suspension: Replacement of Stabilizer Bar Link (1188391-00-B). Steering Gear: Replacement of Steering Gear Assembly (1044831-00-H), essential for control. Sub-Frame & Steering Components: Reinstallation of the sub-frame and replacement of the tie rod end (1044841-00-E), indicating significant structural and steering issues. Safety Risks: The sequence of malfunctions, particularly the recurring issues with the Rear Drive Motor unit followed by a severe loss of control and airbag system failure, presents an extreme safety risk. The absence of warnings prior to these failures compounds the danger, suggesting systemic safety and reliability flaws. Conclusions & Reporting: The vehicle's history of critical malfunctions within a short mileage interval demands an in-depth examination by the manufacturer and safety regulatory authorities. The objective is to uncover root causes, evaluate if these issues are widespread among similar models, and implement corrective actions promptly. This report aims to highlight the critical nature of the encountered safety issues, advocating for immediate interventions to safeguard vehicle occupants and the public.