2021 TESLA MODEL Y Complaints

View complaints related to 2021 TESLA MODEL Y. The complaints found here are submitted by actual consumers with first hand experience. There are more than 1,040 complaints submitted for the 2021 TESLA MODEL Y. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2021 TESLA MODEL Y
    - Brentwood, CA

    This has occurred on three different occasions. I was driving on highway five on the way to Sacramento, and as I was passing a truck, I was in the fast lane, and the brakes came on, and the car slowed drastically. I was very lucky that I was able to hit the gas pedal to try to maintain speed so that I would not be rear-ended. I had the cruise control on. It is adaptive cruise control, there were no warning lights , and there was no indication to me that something was about to happen. This occurred on two other occasions always when the cruise control was on. I have not used the cruise control very much at all. I am afraid that the phantom breaking it will occur.

    Source: NHTSA WEB SITE
  • 2021 TESLA MODEL Y
    - Bellevue, WA

    Unstable steering especially during freeway driving. No accidents, the warning just come up with steering need service. Then the vehicle cancel all the safety features. Vehicle accelerate by it self when go downhill, need extra effort to step on the brake and hold tight the steering wheel to control the car.

    Source: NHTSA WEB SITE
  • 2021 TESLA MODEL Y
    - Tempe, AZ

    Steering Rack Dual motor. My auto pilot and lane departure warnings started to deactivate randomly within 10 to 15 minutes of driving. I took it into Tesla and they are saying this part needs to be replace. I’ve only had the car three weeks.

    Source: NHTSA WEB SITE
  • 2021 TESLA MODEL Y
    - Portland, OR

    Driving Down freeway at 70 mph when my car stopped immediately ! No one or nothing in front of me . 6 cars behind me and everyone swerved to avoid me or they would have hit me. I was terrified. I called Tesla and they said it was “phantom breaking”. It happens to model 3/Y from 2021 and 2022. It happened 2x in an 8 hr period. July 22, 2023

    Source: NHTSA WEB SITE
  • 2021 TESLA MODEL Y
    - San Francisco, CA

    The speaker volume will turn up to max constantly while driving randomly without user touching the screen. The display screen will constantly flash random map and zooming in and out of random places. The screen also flash the auto control constantly. It like a ghost in the screen.

    Source: NHTSA WEB SITE
  • 2021 TESLA MODEL Y
    - Ijamsville, MD

    I was driving on 270 North from Washington to Frederick at around 70 MPH on cruise control. There were no cars in front of me. Then, all of a sudden, my Tesla Y braked hard (phantom braking) for no reason, to around 40 MPH, I panicked and had to override the cruise control to continue driving. There was a red car behind me; fortunately, he wasn't tailgating so he swerved in time to avoid crashing into the rear of my car. This is unacceptable!

    Source: NHTSA WEB SITE
  • 2021 TESLA MODEL Y
    - ROCKVILLE, MD

    While driving on highway, my Tesla all of a sudden accelerated unintentionally and violently swiveled, not letting me take control of the steering wheel. My car spun 180 degrees and I had to drive to the grass on the side to stop the car. Autopilot was not on, cruise control was not on, I was driving normally. My entire family was in the car and they witnessed the situation. This was extremely scary and could have caused injuries or even death. This is the second time it happened to my Tesla (similar situation, my wife was driving that time).

    Source: NHTSA WEB SITE
  • 2021 TESLA MODEL Y
    - FARMINGTON, CT

    Front passenger safety restraint system fault intermittently appears and disappears. Might be defect of manufacture of harness squezed. Lots of users are complaining about said and manufacture wants $500 to repair what seems to be a recall. https://teslamotorsclub.com/tmc/threads/front-passenger-safety-restraint-system-fault.161485/page-5#post-7714894

    Source: NHTSA WEB SITE
  • 2021 TESLA MODEL Y
    - Murphy , TX

    Dear Tesla Customer Support, I hope this email finds you well. I am writing to express my extreme concern and disappointment regarding a serious malfunction I experienced with my Tesla vehicle, Model Y, on 08/01/2023. The incident has left me deeply troubled and has raised significant questions about the safety and reliability of your vehicles. On the aforementioned date, while I was driving my Model Y, I noticed an unusual burning smell coming from the vehicle. Shortly after, the cruise control system began to malfunction erratically, leading to a loss of control over the vehicle's speed. In a matter of seconds, the display and all lights on the dashboard went dark, leaving me unable to monitor crucial information such as speed, battery level, and vehicle warnings. Worse yet, the electronic power steering suddenly failed, causing an immediate stiffening of the steering wheel and making it incredibly difficult to control the vehicle. As a result, my car veered into a curb, causing damage to the wheels and suspension and fire. I cannot stress enough how distressing this situation was. Not only did it put my safety and the safety of others at risk, but it also raises questions about the reliability and effectiveness of the various systems within the vehicle. I have always trusted Tesla's commitment to innovation and cutting-edge technology, but this incident has shattered my confidence in the vehicle's reliability. I am writing to urge you to take immediate action to investigate this malfunction thoroughly and provide a comprehensive explanation for what transpired. I request a detailed analysis of the root cause of the issue and assurance that appropriate measures will be taken to prevent such incidents from occurring in the future. I have been a loyal Tesla customer for 2 years and until this incident, I have been delighted with the exceptional performance and features of your vehicles. However, this incident has left me deeply concerned, and I sincerely hope

    Source: NHTSA WEB SITE
  • 2021 TESLA MODEL Y
    - Cary, NC

    On July 19th around 6:45pm, I was driving on the left most lane of I-95S in VA towards NC near Exit 41 at 70mph. The care suddenly steered hard left towards the median. I tried to steer it back but the steering wheel was locked and would not let me steer back. The brakes would also not work and the car drove into the guardrail and spun180 degree and hit the guardrail again and spun180 and did that one more time and stopped facing the oncoming traffic. The impact tore the entire front left-wheel assembly off my Tesla, sending it more than 250 yards forward. Damaging the left side of the car front to back but the airbags did not deploy neither did the seatbelts locked. Fortunately, the entire cabin was intact and I walked away without any external injuries.

    Source: NHTSA WEB SITE