2021 TESLA MODEL Y Complaints
View complaints related to 2021 TESLA MODEL Y. The complaints found here are submitted by actual consumers with first hand experience. There are more than 1,040 complaints submitted for the 2021 TESLA MODEL Y. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2021 TESLA MODEL Y- IRVINE, CA
Phantom braking during normal highway travel at high speed, multi accuracies in one trip. The braking made vehicle travel speed dropped from 70MPH to 50MPH suddenly and pose great danger.
Source: NHTSA WEB SITE -
2021 TESLA MODEL Y- Glendale, CA
I was driving on I5 north with autopilot enabled at 75 mph and the car decelerated rapidly to 45 mph. There could have been an accident if someone were behind me.
Source: NHTSA WEB SITE -
2021 TESLA MODEL Y- Guttenberg, NJ
The car suddenly stops responding with the entire system seems to be shut down. I cannot access any controls including lights, brakes and any other safety features. I reached out to tesla regarding this and even sent them a video showing the same. They are not responsive at all and seem to not care about this. The car had sidetracked due to no visibility (Wouldn't consider a crash but almost one)This happened multiple times and is really a big safety concern. We were in the middle of woods when this happened and my wife was alone the other time. I would really appreciate if you expedite this issue and get us a solution. The image below is taken when the lights were on but eventually they were gone.
Source: NHTSA WEB SITE -
2021 TESLA MODEL Y- Bothell , WA
Steering wheel locked up and would not let driver navigate off-ramp from freeway. Car attempted to force driver to merge into a stopped lane. Auto-pilot features engaged in screen but they were not manually activated. Car attempted to cause an accident.
Source: NHTSA WEB SITE -
2021 TESLA MODEL Y- Bishop, CA
I own a 2021Tesla Model Y. I took possession of it on August 7, 2021, in Santa Barbara, Ca. Ever since, I have had thousands of instances of automatic emergency braking (phantom braking) episodes while using cruise control or autopilot. On January 26, 2022, I had 47 episodes, in just a couple of hours. This is typical. My latest incident of phantom braking occurred on June 27, 2022. In August 2021, I was promised by Tesla that a software update would be issued soon to remedy the problem. It still hasn't. I'm very exasperated. I understand Tesla was supposed to give you information about this issue on June 20, 2022. I am anxious to hear about Tesla's response. Furthermore, I sincerely hope the Tesla has told you they are fixing the problem. Has it? Please let me know of updates and proposed fixes to Tesla's phantom braking.
Source: NHTSA WEB SITE -
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2021 TESLA MODEL Y- Southport, NC
Was at a drive through and took foot off the brake and barely put any pressure on accelerator the car went out of control — sudden acceleration.. First time this has happened with this car. Was definitely not working properly. Less than a second was at full Speed. Had to swerve to try and avoid the car ahead of me. Entire left side of car is crushed and torn apart.
Source: NHTSA WEB SITE -
2021 TESLA MODEL Y- Mukilteo, WA
Driving on major interstates across Idaho, Wyoming, and Utah, there were several instances of so-called “phantom braking” — while using Adaptive Cruise Control, with no other cars or obstacles in front, the brakes were rapidly applied, decelerating the car from roughly 75 MPH down to around 60 before I could manually press the accelerator pedal to override the behavior. Not only is this dangerous for myself, but could easily cause an accident if people are following closely at highway speeds. If Tesla’s camera-only system (as opposed to radar) can’t do the job, they should at least provide an option for a non-adaptive cruise toggle that would hopefully work around the issue.
Source: NHTSA WEB SITE -
2021 TESLA MODEL Y- Phoenix, AZ
Every two weeks or so, the screen goes blank. When parked, you can do a vehicle reset and after 2 or 3 tries the screen with turn back on and the car is able to be driven. Sometimes, the screen will go blank while driving. This will require the driver to pull aside, power down the vehicle, and try to reset it. This is a huge safety issue when the screen goes blank when driving. Tesla says there's nothing wrong, or try a reset, or the next update will solve it. When there is a bug like this on an EV it is a huge safety issue.
Source: NHTSA WEB SITE -
2021 TESLA MODEL Y- Santa Paula, CA
We just completed a 6500 mile round trip road trip from So Cal to Toronto Canada and back. 5/24/22-6/12/22 During the trip we used the "Auto Pilot" with and with out "Auto Steering" Not Full Self Driving. I lost count of how many times we encountered "Phantom Braking" with the car at highway speeds. My guess would be at least 50 times. It got to the point where I would not use Auto Pilot especially when there was heavy traffic at full highway speeds. My deduction on why this is happening is that the Tesla cameras are "Infrared" sensitive and it seemed that the car was applying the brakes when it would see the heat waves off the hot road surface. Also in early morning one day the sun was directly behind us and the cars shadow was directly in front of us on the road surface and it kept applying the brakes thinking it was another car. In slow moving bumper to bumper traffic going 30MPH or less does not seem to initiate the "Phantom Braking". But at highway speeds it is super scary and dangerous when this happens. ;(
Source: NHTSA WEB SITE -
2021 TESLA MODEL Y- Simi Valley, CA
On June 28th 11:50pm with 174 mile range, my Tesla Model Y LR died while driving on fwy 5 with my 10 year old. I barely had time to exit, it gave me warning “PULL OVER SAFELY” “VEHICLE SHUTTING DOWN”. I barely made it to off-ramp, my car completely shutdown at the end of off ramp. Could not put it to neutral, me and my 10 years old had to exit the car immediately, called tow truck via tesla app. Tow truck showed up in 20 mins, can was not drivable. This could have been much worst, if I was not able to exit and my car stuck on middle of the freeway at night. This is a huge safety concern.
Source: NHTSA WEB SITE