2020 TESLA MODEL Y Complaints

Driving on Highway 80, west of Elko, NV. No obstructions on the road, no cars within 5 miles, no animals or birds on the highway. The vehicle aggressively brakes. It did this 4 times with the assisted driving engaged and 1 with cruise control engaged.

We’re getting errors for traction control, reduced traction, control, disabled automatic emergency, braking is unavailable, ABS disabled. This is a manufactures defect, and Tesla is requiring us to pay.

Vehicle has 51,126 mi as of this writing. When new (June 2020) 250 miles of freeway range was typical in typical California weather for an efficiency rating of 280 Wh/mi for 100% to 1% state of charge (SoC). This was tested repeatedly, numerous times, on multiple road trips. At ~12K miles into ownership, OEM tires were swapped as they were dangerously useless in rain and snow. Repeated calculations confirmed ~10% range loss. This meant that average Wh/mi consumption went from about ~280 Wh/mi to about ~308 Wh/mi, for a real world freeway range reduction to about 227 from say 250 (again 100% to 1% SoC). This was expected and accepted. Last 2 years were spent in New England during which freeway range started to drop precipitously, reaching a low of 166 miles (100% to 1% state of charge; about 420 Wh/mi) at freezing temperatures; verified across two identical road trips. Cold weather range was expected, but in retrospect, this was far too much of a drop. Now back in California, range has dropped even further and settled at about ~150 miles -- or an abysmal 450 Wh/mi -- i.e., a 40% drop from the OEM tires, and a 34% drop from the new tires. All charging stats (and Tesla's remote tests) show the battery is at full capacity (69 kWh is a 1% to 100% recharge and the battery is rated at 70 kWh). Tesla claims no faults, and assign blame to driver (high freeway speeds; Sentry Mode; climate control; etc). Tesla now threatening -- as indicated in recent class action lawsuit -- to charge $275/hr if I continue to press the issue, even though I have explained rental Model Y vehicles have vastly better range. I have insisted on several options: (A) Pay for a loaner to test. - NO (B) I will rent another Model Y from Hertz and report back with data. - NO (C) Acknowledge the problem, I want to pay to fix it. - NO (D) Acknowledge the problem, but you don't know how to fix it. - NO It is clear I am now being strong-armed by their Diversion Team.

Passenger rear seat seatbelt stopped working abruptly. Buckle will not click to secure.

Was driving on the interstate and a notification that “Steering assist reduced” came on the screen. About 10 minutes later my steering wheel became extremely hard to turn. I almost crashed going thru the tunnel! For the next many days I never had issues and thought it was a technical problem, because you would think if power steering is not working it wouldn’t magically work again 5 minutes later when you turn the car on. I had service done to fix something else in the car and had them take a look. There is an issue with the steering rack and want me to pay 3k to fix. My car only has 54k miles on it. So I’ve done some googling and found that I am not the first and won’t be the last to have this issue! It’s funny that Tesla service knew immediately what was wrong but at the same time didn’t know why it would happen. Sounds like it’s not my problem and I shouldn’t be paying 3k for it. Especially if brand new cars are also having the same issue. Today it did the exact same thing but then magically works again after I power off the car. It’s been about a week since the first incident.

On a round trip from Albuquerque, NM to Tucson, AZ, we experienced 8-10 instances of phantom braking in our 2020 Tesla Long-Range Model Y. The occurrences happened when the car was in adaptive cruise control and lane keeping assistance. Highway speed was typically 75 MPH, weather was sunny, and roads were clear. Overall, an unnerving experience!

Tesla completely shut down and my wife got locked inside with windows closed. Windows will not roll down. She called me and I asked for help with roadside assistance. They showed the manual door open latch. I called the tow truck and heard that this is a common incident. Tesla service center diagnosed it as a complete failure of 12V battery. There was absolutely no warning of the problem. This’s a really unsafe situation and needs to have a warning system for 12v battery failure.

While driving in cruise control mode, not auto steer, and with no vehicle in or obvious obstruction in front, the brakes will be applied without warning (phantom braking). It has happened multiple time in the years of ownership. It has happened once or twice with a vehicle following resulting in near rear-end collision. In one case this resulted in the follower reacting with "road rage," passing with horns blaring and braking in front of my vehicle. I have this recent incident on video as it just requires me to honk the horn and the last 5-10 minutes of driving is recorded.

I purchased our Tesla model Y 3 years ago. I intentionally disabled and did not subscribe to any autonomous driving features because I don’t trust them. I disabled all aspects of auto pilot functions. Despite this, my car still will automatically swerve at random times, slam on the brakes randomly with no reason to break, etc. It is terrifying when this happens unexpectedly and infuriating that I have disabled all these features, but it still does this. This is most common when I put it in cruise control. Rarely these will happen when, for example you cross a double yellow line, but most of the time they happen when nothing has occurred to prompt them. I believe this is an unsafe feature, and needs to be investigated. Unfortunately, with Tesla they have no customer service so there’s nobody that I can report this to.

While driving with autopilot at 65mph, a vehicle 500 yards in front of me was turning left. My car suddenly braked to avoid it.