2021 TESLA MODEL Y Complaints

This is our second Tesla, so I am familiar with the function of adaptive cruise control and autopilot. Vehicle frequently initiates hard braking events without warning or cause on the highway. I have contacted Tesla service, and they are stating that the car functions normally, and that this is normal behavior. If this is normal behavior, it is definitely unsafe. I have almost been rear ended several times.

Very often when "autopilot" or "traffic aware cruise control" are activated on two lane roads (county or state highways) and there is oncoming traffic the system will alarm and brake hard as though the car is about to have a head on collision. This is a safety hazard because if anyone is following me when this happens it would be very easy to get rear-ended. This problem has been happening since I purchased the car and has been reported to Tesla 4 times along with videos of the incidents and they refuse to fix it.

The car will hard brakes all the time on autopilot. I've had it occur going up slight hills, the sun being out, rounding bends, etc.

Tesla delivered a car with a concerning mechanical defect on all four hinges of both rear/forward doors. There are deep gouges to the metal on all four hinges. They have no explanation as to why the metal that holds the doors I place has been damaged. Multiple calls to Tesla has resulted in them saying they will absolutely not look at the issues on the car until December 10th. They said that I can't even bring it in to a service center for safety inspection. I wanted to reject delivery and get a safer car but they said that I would then not receive a car for 4-6 months later. Meanwhile they had already accepted payment, so I would be on the hook for payments. I don't know if these.doors are safe, I'm looking for a Tesla to say whether the car is safe to drive or not, and find out what caused the damage. Tesla will only tell me that they will look at the car in December.

While using Tesla Autopilot, I’m receiving significant “phantom breaking” events where the vehicle, for no apparent reason, applies the breaks, quickly and unexpectedly decelerating at highway speeds.

The contact owns a 2021 Tesla Model Y. The contact stated while driving 50-70 MPH on cruise control, the vehicle would inadvertently decelerate, almost causing other vehicles to crash into the rear of the vehicle. There were no warning lights illuminated. The contact also stated that the vehicle was designed with no radars and was built with camera vision instead. The manufacturer was made aware of the failure but did not provide any assistance. The contact stated that the failure had been reoccurring more frequently. The vehicle was not diagnosed or repaired. The approximate failure mileage was 20.

Sudden acceleration while stopped. Car was stopped in the driveway of my home while waiting for the garage door to open. Suddenly the car bolted forward, crashed through the rising garage door and then through the side of the garage and into the front steps of my home. The car is equiped with auto pilot, but it was not engaged. While reviewing other incidents of this type on your website, I noticed that other people mentioned their Tesla's having the autopilot feature but I saw no mention of the Model Y. Although extensive damage happened to the car and my home, no one was injured. However if this had happened while at a stop light or at a crosswalk someone could have been killed or injured. My Insurance Co. did not seem interested in investigating this event, haven't heard back from Tesla.

I had 2 accidents both caused by the wheel forcefully turning and not letting me take over. First incident: On 8/31/21 I was driving on the right lane of the palisades pkwy S (NJ) the car was on “autopilot” my hands where on the steering wheel. It was raining, there was no car around me for at least a few hundred feet. Suddenly the “forward collision warning” started beeping, and I felt the steering wheel is forcing itself very sharply to the left, I tried turning back to the right, but I couldn’t. Fearing that the car will end up in the lane of the opposite traffic, I slammed the breaks. The car ended up doing a 180 hitting the dividing guardrail against oncoming traffic. The car was towed to a shop where it was until oct 18 when it was ready for pickup, damage costed about 15k to repair. There was no injuries, and no other car involved. Second incident: On oct 26 A week after I picked up the car from the repair shop, I was driving on the NJ Turnpike N on the left most lane. It was raining, and the car drove over a small puddle of water. Suddenly I felt the steering wheel turning very forcefully to the right. I tried pulling back to the left, but was unable. it felt as if the steering wheel was locked, causing the car to abruptly make a hairpin curve, bypassing the next lane, and hit a car two lanes over. From the impact the car was thrown back to the left, knocked into the highway divider, the car then spun and flew all the way to the other side of the highway. This time there was another car involved. I was in the car with my wife, both of us besides being all shaken up had no injuries, it is not known to me if there was any injuries to the other driver My car was a total loss. In both instances I felt the car taking over the steering wheel and not letting me take back control. The first incident was on autopilot, second time was not. I have dash-cam footage of both incidents (can’t upload it here, will provide upon request)

While driving using cruise control the vehicle will occasionally brake suddenly for unknown reasons. In one instance I was worried that the car following me would either hit my car or be forced to take other action possibly causing an accident. When I contacted Tesla regarding my concern they said something about the software program evolving…no fix available. The cruise control system is Dangerous. There is NO warning, you are traveling down the highway, all seems fine, and then for no apparent reason the car applies the brakes so hard that everyone in the vehicle is startled and vehicle behind you sounds their horn!

Our 2021 Model Y features the new vision based cruise control system, both traffic aware cruise control and autopilot utilize this camera only system. At the time of ordering we were under the impression we were getting a much safer and mature radar based system. Upon accepting delivery at the end of May we have accumulated 9,000 miles on the car and have a had horrible experiences with the traffic aware cruise control slamming on the brakes for no apparent reason with nothing ahead or passing cars. Behavior can be 5-10mph slowdowns or in some cases FULL brake pressure which puts us in danger of being rear ended. Multiple times we have been close to rear ended. In addition the system can also produce audible beeps when cars pass however no warning or message is displayed. I want to stress this behavior is a daily occurrence day or night. We have reached out to Tesla in order to get the vehicle looked at for repairs and have a been denied even a service appointment. The vehicle was declared fine hardware wise. I documented our experiences in just one evening of driving and put together this YouTube video showing the behavior. https://www.youtube.com/watch?v=20ETPyzjc_U As referenced in the video below Tesla explains the cruise control is BETA and to be ready to take over at any moment. I take great exception to the practice Tesla is utilizing of declaring previously standard features "BETA" and making customers deal with their poor results with no accountability. We don't accept BETA seatbelts or BETA tires. This feature was enabled by default on the car upon purchase and it objectively doesn't work safely. This compliant is really an act of desperation as we simply have no other avenue to express our frustration and safety concerns for a half baked feature.