2021 TESLA MODEL Y Complaints

The contact owned a 2021 Tesla Model Y. The contact stated that while driving approximately 70 mph but doesn't recall; the vehicle began shifting from left to right for 5 - 10 seconds when another vehicle approached the passenger side of the contact's vehicle. The contact attempted to disable the autopilot by depressing on the brake pedal and maneuvering the steering wheel however, the vehicle would not allow the contact to control it and it spun around and hit the median wall on the highway. Medical attention was received on the scene for the contact's sister, who was a passenger. A police report was filed. The vehicle was towed to a Tesla repair center, where there's an ongoing investigation. The manufacturer was made aware of the failure and informed the contact that they would respond within 6-8 weeks after the investigation. The failure mileage was approximately 300.

I was using the smart summon function to reverse my car parked under a parking roof held on pillars. When using the summon, the Tesla wheels rotated before it had reversed enough to be away from the pillar and scratched the side wall against it. Tesla refused to cover it under warranty even though there was no way I could have prevented it because it happened as soon as the car started reversing.

Backing out of garage, the driver began to smell acid and burnt electronics from the back of car. After driving back home from work the driver inspected the car. The back driver side door reeked of burnt electronics and the entire car had an acid smell. After consulting Tesla, the first Tesla maintenance worker noticed the entire inside of the door had melted and all electronics were fried. He claimed he had never seen this before. The second maintenance worker came with parts and determined the window module had overheated and caught fire. The fire melted many components inside the door. A brand new 2021 Tesla Model Y should not spontaneously catch fire. Especially if it is residing inside the garage of a house. After replacing all the components, Tesla deemed the car safe to drive. Yet, a couple days later they requested we bring the car in so that they could replace the computer that controls the left side of the car to do more research and find the 'root' cause of the fire. There were no warnings for the driver, nor was the driver using that window module. We have not driven the car since as we feel unsafe in the vehicle.

The contact owns a 2021 Tesla Model Y. The contact stated while driving approximately 60-70 mph and merging onto the highway, the vehicle inadvertently swerved into the two other lanes. The display screen (eMMC) crashed. The contact attempted to reboot the system however, the touch screen failed to respond to the touch. The vehicle was taken to the dealer, but the dealer could not duplicate the failure and informed the contact that everything was fine with the vehicle. The failure recurred. The vehicle was taken to another dealer Tesla (3067 N Elston Ave, Chicago, IL 60618) and after the dealer test drove the vehicle, the mechanic found out that there was a firmware bug that caused the failure. The dealer informed the contact that he needed to wait for the software update in order to resolve the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 8,500.

The contact owns a 2021 Tesla Model Y. The contact stated that while driving at 65 mph, the steering wheel seized and the brakes failed to engaged. The vehicle went into autocorrect on its own and was swerving then crashed into a semi truck. No medical attention was received on the scene but the contact later seeked medical attention. A police report was filed. The vehicle was towed to a Tesla approved collision repair center. The dealer was made aware of the failure and informed the contact that they will escalate the file over to headquarter to evaluate. The failure mileage was approximately 2,800.

I purchased the Tesla Full Self-Driving capability via subscription for my 2021 Tesla Model Y on Saturday, July 17, 2021. On Sunday, July 18, 2021 at approximately 12:40pm CT. while activating the Smart Summon feature in a private residential parking lot, the car drove itself into a tree damaging the front of the car resulting in a total cost of $1,799.32. Tesla is refusing to refund me the $200.00 for the Self-Driving subscription after their software malfunctioned. This is a dangerous feature that is available to millions of drivers. Video footage of the incident is here: https://vimeo.com/580859343 This is the description of Smart Summoned directly from Tesla’s website: https://www.tesla.com/support/autopilot#usingautopilot Smart Summon is designed to allow your car to drive to you or a location of your choosing, maneuvering around and stopping for objects as necessary. Like Summon, Smart Summon is only intended for use in private parking lots and driveways. You are still responsible for your car and?must monitor it and its surroundings at all times?and be within your line of sight because it may not detect all obstacles. Be especially careful around quick moving people, bicycles and cars. To use Smart Summon, open your Tesla app, tap Summon and then select the Smart Summon icon. To activate the feature, press and hold the COME TO ME button. Alternatively, tap the target icon, set the target destination of your choice by adjusting the map, and then press and hold the GO TO TARGET button. You can stop your car from driving at any time by releasing the button. Smart Summon works with your Tesla app and your phone’s GPS to operate. You must be within approximately 200 feet of your car to use. Smart Summon requires the latest version of the Tesla mobile app (3.10.0 or later). Please refer to the Owner’s Manual for additional details about this feature.

There is no mechanical release for the rear doors. If the vehicle loses power you cannot exit through the back doors. In a crash where the Model Y completely loses power, rear seat occupants cannot get out on their own.

I pulled up next to a parking space in a parking lot and the Tesla auto park feature was offered on the screen after detecting the parking spot. I pressed to auto park and the tesla proceeded to perform the auto park. During the parking the tesla hit the truck parked in front of the tesla while turning into the space and broke the taillight of the truck and scratched the tesla on right front side. I then braked and disable the auto park after the collision. I reported the incident to Tesla and they reported back that they don't see any issues with the sensors at that time and they say I need to take full responsibility. I cannot think of anything that was particularly challenging for this parking spot or surroundings. It seems a bad calculation by the sensors of Tesla or the software and it made a mistake. Given this experience I cannot trust any of Tesla autopilot features now. They have concluded they will not do anything about it.

The contact's sister owns a 2021 Tesla Model Y. The contact stated that while her sister was driving on the highway(speed unknown) with the autopilot engaged, an 18-wheeler drifted into her lane and hit her vehicle. Due to the impact, her sister's vehicle hit another vehicle and bounced back and forth between both vehicles. The vehicle continued to the drive despite the accident and no warning lights illuminated on the instrument panel. The airbags also failed to deploy. A police report was filed. The contact's sister and her mother, the passenger in the vehicle, were taken to the emergency room where they were treated for various body aches and bruising. The whereabouts of the other drivers involved in the accident were unknown. The vehicle was towed to an independent tow yard where it remained in their possession. The dealer nor the manufacturer have yet to be notified of the failure. The vehicle had yet to be repaired or destroyed. The failure mileage was approximately 2,000.

This problem happens repeatedly. It has been reported by multiple Tesla owners but no action has been taken by Tesla. When driving with the cruise control engaged, the car will brake very aggressively. This happens most commonly when there is no other traffic on the road and no debris on the road. It seems the car believes there is something in front of the car for which it needs to stop, even though the road is clear. But if I press on the accelerator the car resumes normal cruise operation. If there is a car behind me I am worried that the car behind me will crash into me. The braking action is VERY aggressive.