2019 THOR MOTOR COACH FOUR WINDS Complaints

After purchasing used Thor Four Winds 31Y with 1095 miles on the odometer from Albany Rv, Albany NY in April 2021, the air bag system began to stay constantly on (illuminated). The dealer refused to address the issue. I had the air bag system repaired at Albany Light Truck and Car Repair, Albany NY at a cost of $1734.05. According to Albany Light Truck and Car Repair the cause of the problem was improper installation of the swivel front seats that pitched the seat sensor between the seat base and the vehicle floor cutout. Seats were rewired including drilling a separate hole in the floor next to the passenger seat to accommodate wire routing. Thor refused to reimburse me for the repair as I requested in December 2021 via Registered mail. Scans of the repair bill and the completed repair are attached.

TL* THE CONTACT OWNS A 2019 THOR FOUR WINDS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE REAR DRIVER'S SIDE WINDOW DETACHED FROM THE RV WITHOUT IMPACT. THE CONTACT STATED THEY WERE ABLE TO PRESERVE THE WINDOW DUE TO THE LOCKS ON THE WINDOW REMAINING LATCHED, PREVENTING THE WINDOW FROM TOTALLY DETACHING FROM THE RV. THE RV WAS NOT TAKEN TO THE DEALER. THE RV WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE RECALL RELATING TO THE FAILURE INCLUDED ONLY THE 2020 MODELS, NOT THE 2019 MODELS. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. THE VIN WAS NOT AVAILABLE.*DT*JB*DT