2017 THOR MOTOR COACH OUTLAW Complaints

The front entry area and steps are falling down leaving an opening between the lower step and door (pictures in attached file). Every time we enter the coach the steps sag, drop, and the floor dips. What if we or someone falls as the steps drop, or falls through the floor? We are also concerned if they will just fall out while we are driving down the road?! When inspected by the Camping World Service Technician, the attachment bolts that hold the step box to the main flooring frame screws broke and the box and steps are falling down. He showed me the screws were improperly installed during manufacturing and described in writing what must be done to correct, and I forwarded the repair order (attached file) to Thor Motor Coach (TMC). TMC replied they will only advise. The Technician completed the Safety Recall 20V-804 for the Overhead Cabinets falling down on my Coach and is waiting for the TMC special tool for the Coach Windows Safety Recall. We noticed it about a year ago, however it has continued to get worse the past several months. We believe this is safety for us and others!

I was driving when the vehicle suddenly lost power; as it coasted to a stop, the cabin filled with gas smell. I stopped the vehicle and noticed significant amount of gasoline dripping from the engine. The vehicle was towed and service personnel determined the fuel line, specifically the plastic part that was clipped to the engine fuel rail, had catastrophically failed. The plastic clip separated from the metal end of the fuel line. This plastic piece is supposed to be permanently molded to the metal line. Once separated, the fuel line was still under pressure and pumping fuel directly on the engine, and was a significant fire hazard. I have the portion of the old line that failed. Ford replacement part number is 9C2Z*9S273*P Ford refused to replace part under power train warranty. The vehicle miles is ~10k and has been in service for 4 years.

THE ELECTRICAL JACKS ARE LOCATED UNDER THE KITCHEN SINK WASTE LINE. WHEN THE WASTE LINE BECOMES SEPARATED DUE TO TRAVELING VIBRATIONS IT ALLOWS WATER TO SEEP INTO THE JACKS WHICH CAUSED A SHORT AND FIRE. THE VEHICLE WAS PARKED AND HOOKED UP TO WATER AND ELECTRIC. THE MICROWAVE WAS IN USE. *TT