2011 TOYOTA FJ CRUISER Complaints
View complaints related to 2011 TOYOTA FJ CRUISER. The complaints found here are submitted by actual consumers with first hand experience. There are more than 30 complaints submitted for the 2011 TOYOTA FJ CRUISER. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2011 TOYOTA FJ CRUISER- WINSTON SALEM, NC
Passenger front seat belt will not retract anymore and a passenger hit the windshield during a hard braking incident. I looked online and saw NHTSA 13V098000 about the seat belt retractor being recalled, but we were never notified.
Source: NHTSA WEB SITE -
2011 TOYOTA FJ CRUISER- Pelham, NH
My Toyota fj cruiser has frame rot issues. Will not pass an inspection because of the frame rot problem.my Toyota has less than 79000 miles on it and looks to be in excellent condition on the interior and exterior. Toyota knows about the problem and refuses to take responsibility for it .Is there anything I can do about it.. Got a verbal quote to replace ( it's gonna cost about 9500 to repair ) could be more after they start to replace and if they find more problems.
Source: NHTSA WEB SITE -
2011 TOYOTA FJ CRUISER- ROCKLAND, MA
RUST TO THE FRAME OF THE CAR NOT CONSUMMATE WITH THE AGE OF THE VEHICLE, RUST TO THE STRAPS THAT SECURE THE FUEL TANK. POINTS THAT AFFIX THE BRAKE LINES TO THE VEHICLE FRAME HAVE RUSTED TO THE POINT THEY'RE NO LONGER AFFIXED TO THE FRAME. THE RATE AT WHICH RUST GESTATES ON THIS VEHICLE (AND I AM MUCH MORE ATTENTIVE THAN THE TYPICAL CONSUMER) IS UNSAFE AND WILL CONTINUE TO CREATE UNSAFE CONDITIONS AS THESE VEHICLES RAPIDLY DETERIORATE. THE RUST PREVENTION METHODS USED BY THE FACTORY ARE ENTIRELY INADEQUATE.
Source: NHTSA WEB SITE -
2011 TOYOTA FJ CRUISER- GREENSBURG, PA
LOWER CONTROL ARMS RUSTED. NEED REPLACED COULDN'T ADJUST THEM FOR ALIGNMENT. FRAME RUSTING FRONT AND REAR DIFF RUSTING. STOCK SKID PLATE REPLACED RUSTED THROUGH COMPLETELY. I THOROUGHLY WASH SALT OFF MY VEHICLE, YET IT STILL HAS RUSTED JUST LIKE THE ORIGINAL FRAME RECALL TOYOTA HASN'T GOTTEN IT RIGHT. NEED ANOTHER RECALL. I'VE LIVED WITH MINE, BUT OTHERS HAVE IT MUCH WORSE.
Source: NHTSA WEB SITE -
2011 TOYOTA FJ CRUISER- WOODSTOCK, NY
THE VEHICLE HAS HEAVY RUST ALL ALONG THE UNDERCARRIAGE AND FRAME. I HAVE FRIENDS AND ACQUAINTANCES THAT HAVE THE SAME PROBLEM AND TO REMOVE AS MUCH OF THIS RUST AS POSSIBLE TOYOTA WILL CHARGE SOMEWHERE BETWEEN $800 AND $1,000.
Source: NHTSA WEB SITE -
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2011 TOYOTA FJ CRUISER- COMMERCE, CA
HELLO, I WAS SOLD A USED VEHICLE BY TOYOTA DEALERSHIP OF DOWNTOWN LOS ANGELES (CA) THAT HAS A BROKEN WINDSHIELD. THEY STATE THEY WILL NOT ASSIST ME IN ANY WAY FOR A BROKEN WINDSHIELD. THE WINDSHIELD HAS MULTIPLE CRACKS AND CHIPS IN IT STREWN ACROSS THE WINDSHIELD. IT CAUSES SERIOUS VISUAL DISTURBANCE, ESPECIALLY AT NIGHT SINCE THE CHIPPED GLASS DISTORTS LIGHTS AND VEHICLES, ALMOST BLURS THE VIEW. INITIALLY, I BELIEVED IT WAS TRACES OF TREE SAP, I MADE SEVERAL ATTEMPTS TO REMOVE THIS 'TREE SAP' SPOTS, ONLY TO DISCOVER THAT THEY WOULDN'T GO AWAY BECAUSE IT'S ACTUALLY BROKEN GLASS.
Source: NHTSA WEB SITE -
2011 TOYOTA FJ CRUISER- SHAFTSBURY, VT
TL* THE CONTACT OWNS A 2011 TOYOTA FJ CRUISER. WHILE DRIVING UNKNOWN SPEEDS AND MAKING TURNS, THE STEERING HESITATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CARBONE TOYOTA OF BENNINGTON, LOCATED AT 751 N BENNINGTON RD BENNINGTON, VT 05201) WHERE IT WAS DIAGNOSED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 144,900.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 TOYOTA FJ CRUISER- HILLSIDE, NJ
AT 55,000 MILES (6 YEARS OLD) MY FRONT GRAVEL SHIELD HAD COMPLETELY RUSTED OFF AND WAS FOUND IN MY DRIVEWAY. I TOOK MY CAR TO MY TOYOTA SERVICE CENTER AND THEY NOTIFIED ME THAT BOTH CONTROL ARMS AND BOTH FRONT STRUTS WERE VERY BADLY RUSTED AND NEEDED TO BE REPLACED. I CALLED TOYOTA CORPORATE AND AFTER MUCH DEBATE, I WAS TOLD THERE WAS NO RECALL FOR THIS MATTER AND THEREFORE THEY WOULD ONLY REIMBURSE ME 50% OF ALL COSTS TO REPLACE SAID PARTS. I FOUND TOYOTA HAS RECALLS FOR RUST ISSUES ON OTHER MODELS AND WOULD LIKE THIS MATTER LOOKED INTO. DUE TO THE LIMITED PRODUCTION OF THIS VEHICLE TYPE IT IS POSSIBLE IT IS BEING OVERLOOKED. I AM TERRIFIED AT THE THOUGHT THAT I COULD'VE BEEN DRIVING AND MY CONTROL ARMS COULD'VE RUSTED OFF LIKE MY GRAVEL SHIELD DID. A SIX YEAR OLD VEHICLE WITH ONLY 55,000 SHOULD NOT HAVE THIS TYPE OF RUST OR PARTS FALLING OFF.
Source: NHTSA WEB SITE -
2011 TOYOTA FJ CRUISER- SHELTON, WA
JUNE 19, 2016 MY WIFE STOPPED THE VEHICLE AT THE TOP OF OUR DRIVEWAY, WHICH HAS A SLIGHT DECLINE TO THE FRONT OF OUR HOUSE. SHE LEFT IT RUNNING, PUT IT IN PARK, PUT THE EMERGENCY BRAKE ON. SHE GOT OUT OF THE VEHICLE, WALKED BACK DOWN TO THE HOUSE AND BACK UP, THE VEHICLE TOOK OFF DOWN THE DRIVEWAY, RUNNING INTO THE HOUSE. THE VEHICLE BOUNCED BACK FROM THE HOUSE ABOUT 10-12 FEET. IT WAS STILL RUNNING, WITH THE EMERGENCY BRAKE STILL ON, BUT THE GEAR SHIFT WAS NOW IN REVERSE. MY WIFE THEN TURNED THE ENGINE OFF, WHERE THE VEHICLE SAT FOR ABOUT 5 DAYS. THE FRONT END OF THE VEHICLE HAD TO BE REPLACED, AND THE WALL INTO THE HOUSE HAD TO BE REBUILT. $10,000 REPAIR TO THE VEHICLE, $16,000 TO THE HOUSE. TOYOTA SENT AN ENGINEER TO REVIEW THE DAMAGE AND PULL EDR READINGS. HE STATED THAT THE EMERGENCY BRAKE WAS WORKING PROPERLY, THE GEAR SHIFT WAS WORKING PROPERLY, AND THAT HE COULD NOT DUPLICATE THE ISSUE (EVEN THOUGH THE ENGINE COULD NOT RUN AT THAT TIME). HE ALSO STATED THAT HE COULD NOT PULL ANY READINGS FROM THE EDR. TOYOTA WAS NOT EASY TO WORK WITH, AND THEIR COMMUNICATION WITH ME LEFT A LOT TO BE DESIRED.
Source: NHTSA WEB SITE -
2011 TOYOTA FJ CRUISER- COTO DE CAZA, CA
2011 TOYOTA FJ CRUISER. CUSTOMER WOULD LIKE THE CAR TO BE INCLUDED IN THE RECALL REGARDING PREMATURE AIR BAG DEPLOYMENT. *TA TOYOTA CLAIMED THERE WERE SIGNS OF WATER IN THE ENGINE INTAKE AIR SYSTEM AND THERE WAS NO MANUFACTURING OR DESIGN DEFECT WITH THE AIR BAGS. THE CONSUMER STATED HIS SON DID DRIVE THROUGH A FIELD WITH WATER AND MUD. HOWEVER, IT WAS AFTER THE AIR BAGS INADVERTENTLY DEPLOYED, SO THE PRESENCE OF WATER HAD NOTHING TO DO WITH THE DEPLOYMENT. *JB
Source: CONSUMER LETTER