2010 TOYOTA HIGHLANDER Complaints

TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 60 MPH, A RATTLING NOISE WAS HEARD UNDERNEATH THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER REPLACED THE WATER PUMP, WHICH WAS RUSTED AND FRACTURED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,973.

AS I SLOWLY PULLED INTO A PARKING SPACE, THE HIGHLANDER SUDDENLY ACCELERATED QUICKLY, JUMPED THE CONCRETE PARKING STOP AND SLAMMED INTO A RETAINING WALL. IT HAPPENED VERY QUICKLY AND UNEXPECTED. I AM ORIGINAL OWNER. THE VEHICLE HAS 56000 MILES AND HAS BEEN SERVICED ONLY BY THE DEALER. THE VEHICLE WAS DRIVABLE AND WAS TAKEN IMMEDIATELY TO THE DEALER FOR 2 DAYS TO INSPECT THE SYSTEMS. BECAUSE OF THE AMOUNT OF DAMAGE, THE REPAIR SHOP GOT THE VEHICLE IN IMMEDIATELY AND ESTIMATE REPAIRS AT $10,000. I AM VERY FRIGHTENED OF THIS VEHICLE RIGHT NOW AS ANOTHER INCIDENT LIKE THIS COULD PRODUCE MUCH WORSE RESULTS.

THE DRIVER'S SIDE VISOR WILL NOT STAY UP FLUSH WITH THE CEILING OF THE VEHICLE. THE VISOR HANGS AT ABOUT A 45 DEGREE ANGLE AND BLOCKS VISIBILITY WHILE DRIVING. MY HUSBAND IS UNABLE TO DRIVE THE CAR SAFELY AND IS AN AVERAGE HEIGHT MAN OF ABOUT 6 FEET TALL. *TR

THIS IS A SAFETY ISSUE CONCERNING WEATHERTECH MATS THAT RESULTED IN AN ACCIDENT. I AM ATTACHING A DETAILED DESCRIPTION OF THE ACCIDENT, WEATHERTECH'S RESPONSE, AND RESPONSE BACK TO THEM.

TL* THE CONTACT OWNS A 2010 TOYOTA HIGHLANDER. TWO YEARS AGO, THE DEALER REPLACED THE FLEXIBLE FLAT CABLE (FFC) PER NHTSA CAMPAIGN NUMBER: 14V168000 (AIR BAGS). THE FFC THAT WAS REPLACED BECOME FAULTY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FFC NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 38,856.

IN LATE 2012, TOYOTA ISSUED A TSB RELATED TO THE REAR POWER LIFT GATE. INSTRUCTIONS WERE TO REPLACE THE HINGES, MOTOR UNIT, ETC... IF EVIDENCE OF FAILURE. LIMITATIONS WERE 3 YR 36,000 MILE WARRANTY. EXPLANATIONS FROM THE DEALER WERE THAT THE HINGES FOR THE BACK HATCH WERE UNDER MANUFACTURED FOR THE WEIGHT OF THE DOOR CAUSING THEM TO TWIST/WARP AND PULL AWAY FROM THE DOOR AND/OR FRAME. THIS ALSO CREATED UNDUE STRESS ON THE MOTOR ASSEMBLY UNIT OFTEN TIMES LEADING TO FAILURE. I HAD SERVICE PERFORMED IN EARLY 2013 AS RECOMMENDED BY THE TSB. I AM CURRENTLY EXPERIENCING THE IDENTICAL ISSUES AS STATED ABOVE BUT WORSE. THE DOOR NO LONGER OPERATES BY USING THE POWER LIFT FEATURE ON THE KEY FOB. THE DOOR IS AGAIN WARPED CAUSING THE GRINDING AND CLICKING NOISES WHEN YOU OPEN IT MANUALLY. THE MOTOR HAS FAILED AND I AM AFRAID MY ACTUAL DOOR IS WARPED. I HAVE SPOKEN TO MY DEALER AND HAVE BEEN TOLD THAT THE WORK WAS COMPLETED AND THAT THERE WAS NOTHING ELSE THEY COULD DO FOR ME. THIS IN SPITE OF THE FACT THAT THE REPAIRS HAVE BEEN PROVEN TO BE LESS THAN EFFECTIVE. I DO NOT FEEL THIS IS A CAR MILEAGE ISSUE. IT IS SIMPLY A MANUFACTURING ERROR THAT HAS YET TO BE RESOLVED. TOYOTA FAILED TO ISSUE A RECALL ON THIS PROBLEM. AFTER RESEARCHING MY PROBLEM I HAVE FOUND THAT THERE HAVE BEEN VERY LARGE CLASS ACTION LAW SUITS RELATED TO THIS VERY ISSUE. MANY TIMES THESE DOORS ARE NOT CLOSING AT ALL CREATING A POTENTIALLY VERY DANGEROUS SAFETY ISSUE.

THIS MORNING AT 7:45 AM EST MY CAR SELF BROKE WHILE IN DRIVE AND TRAVELING AT 45MPH. I WAS LUCKY THE DRIVER BEHIND ME WAS ABLE TO AVOID HITTING ME. IS THIS A KNOW PROBLEM? I AM FEARFUL TO DRIVE ME CAR AGAIN

WHEN THE SERVICE MANAGER FROM COPELAND TOYOTA IN BROCKTON, MA AND I LOOKED AT THE TRUNK HINGES TOGETHER IT WAS CLEAR THAT THE TRUNK NOT CLOSING WAS A DIRECT RESULT OF THE WAY THAT THE HIGHLANDER WAS MANUFACTURED VERSUS DUE TO ANY FAULT OF OUR OWN. THIS ISSUE HAS LEFT MY CHILDREN AND I WITH A DRAINED BATTERY ON MORE THAN ONE OCCASION, WHICH IS NOT ONLY INCONVENIENT BUT A SAFETY ISSUE GIVEN THE RISKS INVOLVED WITH BEING STRANDED IN UNFAMILIAR TOWNS. THE MALFUNCTION AND INOPERABILITY OF OUR TRUNK DOOR LEAVES MY FAMILY AT RISK OF DANGER. HOWEVER, I WAS QUOTED $3,600 TO REPAIR THIS ISSUE BY A THIRD PARTY BODY SHOP THAT COPELAND TOYOTA USES. HOWEVER, THE REPAIR EXPENSES SHOULD NOT BE PAID BY MY FAMILY BUT RATHER TOYOTA SINCE THE ISSUE IS A DIRECT RESULT OF FAULTY MANUFACTURING. TO THIS POINT, I RECOGNIZE THAT I AM NOT ALONE, THERE ARE SEVERAL VIDEOS AND ENDLESS COMPLAINTS OF SEVERAL TOYOTA HIGHLANDERS WITH THE SAME ISSUE (NEWER MODELS AS WELL). HERE ARE A FEW VIDEOS THAT YOU CAN SEE FOR YOURSELF VIA YOUTUBE: HTTPS://WWW.YOUTUBE.COM/WATCH?V=9Z7EOPHQR0S I WOULD LIKE TO RECOMMEND THAT OWNERS OF TOYOTA HIGHLANDERS BE CONTACTED TO REMEDY THIS ISSUE.

WHILE IN MOTION THE HEADS UP DISPLAY INDICATES THAT THE REAR DOOR IS OPEN. THIS COMES ON PERIODICALLY WHEN WINDOWS ARE DOWN OR WHEN MAKING TURNS OR ACCELERATION. THE DOME LIGHTS COME ON AND THE DOOR OPEN CHIME DINGS. THE COMPUTER THINKS THE REAR DOOR IS OPEN. I HAVE FOUND THIS TO BE AN ISSUE WHILE RESEARCHING ON THE INTERNET. THIS IS ONE SOURCE WITH MULTIPLE PEOPLE WITH THE SAME ISSUE HTTP://WWW.CARCOMPLAINTS.COM/TOYOTA/HIGHLANDER/2010/ELECTRICAL/ELECTRICAL_SYSTEM.SHTML.

BACK DOOR "OPEN" LIGHTS FLASH NON STOP IN WARM WEATHER. IT'S SO ANNOYING. WHY IS THEIR NO RECALL ON THIS? I BOUGHT THE CAR USED WITHOUT KNOWING THIS ANNOYING ISSUE