2013 TOYOTA HIGHLANDER Complaints

DOOR ACTUATORS HAVE GONE OUT FOR BOTH DOORS. I CONTACTED TOYOTA SEVERAL TIMES AND THEY REFUSED TO FIXED THEM.

THERE IS A CLUCKING NOISE IN THE STEERING WHEN TURNING. IT SEEMS LIKE THE STEERING WHEEL MECHANISM IS FALLING APPART.

HEAD GASKET LEAKED CAR LESS THAN 100K MILES AND LESS THAN 5 YEARS. GOOGLE SEARCH SHOWED SIMILAR PROBLEMS WITH OTHER HIGHLANDERS.

THE POWER BACK DOOR HINGE ON THE LEFT SIDE BROKE. THE HINGE IS NO LONGER ATTACHED TO THE DOOR. THE KEYLESS ENTRY WILL NOT WORK.

I AM THE ONE AND ONLY,'ORIGINAL NEW CAR OWNER'. AT 25K MILES I NEEDED TO REPLACE BRAKE PADS AS WELL AS ROTORS. REAR PADS WERE LESS THAN HALF WORN, HOWEVER BOTH REAR ROTOR HAD 0.8 CM, PERIPHERAL CIRCULAR UNUSED RUSTY RINGS ON BOTH SURFACES.BOTH, LEFT + RIGHT WHEELS. I KNOW I AM REPEATING TO DOUBLE EMPHASIS MY ANXIETY FOR A CAR MY DAUGHTER USES. I SUSPECT BOTH REAR CALIPERS (BRAKE-CYLINDERS) RECEIVE LESS THAN ADEQUATE PRESSURES + PADS ARE TOUCHING ONLY HALF OF EXPECTED ROTOR AREA. IMMEDIATE & THOROUGH INSPECTION OF MY VEHICLE IS REQUESTED.

BOUGHT VEHICLE 'CERTIFIED' ON 04/20/17 AND FIRST OIL CHANGE 06/30/17 CORROSION ON BATTERY TERMINAL NOTATED. NEW BATTERY PURCHASED. 05/25/17, CORROSION IS AGAIN NOTATED. VEHICLE HAS BEEN THROUGH 2 SEPARATE OIL CHANGES AND NO CORROSION NOTATED. NOW DEALER IS STATING VERBALLY $5800 TO FIX TERMINALS AND CABLE DUE TO BATTERY ACID AND CORROSION LEADING TO ELECTRICAL DAMAGE. HARNESS DAMAGE. FLAW OF THIS VEHICLE IS ALL COMPONENTS ARE INTERCONNECTED. REP WILL NOT PUT IN WRITING, BUT IS SAYING MAJOR HAZARD. TOYOTA WILL GIVE ONLY $2500 TOWARDS COST. NOT DRIVING CAR AT THIS TIME.

DOOR LOCKS REPLACED ON PASSENGER FRONT DOOR AT TOYOTA DEALERSHIP (YOKEM TOYOTA) LESS THAN 6 MONTHS LATER DOING THE SAME THING . NOW PASSENGER REAR DOOR DOING THE SAME THING. VERY EXPENSIVE REPAIRS

I AM ASKING THAT THE NHTSA INVESTIGATE THE 2013 HIGHLANDER LIMITED FOR THE ABILITY TO TURN OFF THE CAR WHILE IN "DRIVE" AFTER PARKING. WE PURCHASED OUR CAR NEW FORM THE DEALER, AND EVER SINCE WE HAVE BEEN ABLE TO TURN THE CAR OFF THE VEHICLE AFTER PARKING BUT IN "DRIVE" WHICH HAS LED TO THE CAR UNINTENTIONALLY ROLLING DOWNHILL ON SEVERAL TIMES. ON TWO OCCASIONS IT HAS LED TO THE CAR NOT RESTARTING. WE HAVE ASKED OUR LOCAL DEALER AND SERVICE PEOPLE, AT TOYOTA OF SEATTLE, ABOUT THIS SEVERAL TIMES AND HAVE BEEN TOLD, ALBEIT WITH INCONSTANT REASONING, THAT THE CAR WAS DESIGNED TO HAVE THIS CAPABILITY. WE HAVE TWO SMALL CHILDREN AND TO US THIS SEEM EXTREMELY DANGEROUS, AS THE ONLY WAY TO BE ALERTED TO THE FACT THAT YOU'VE LEFT THE CAR IN "DRIVE", OTHER THAN THE VEHICLE ROLLING, IS A BEEP SOUND. HOWEVER, THIS BEEP IS THE EXACT SAME SOUND ALERT YOU GET WHEN YOUR LIGHTS ARE ON, OR A DOOR IS OPEN, OR YOU'RE RUNNING OUT OF GAS -- MAKING IT A COMMON SOUND THAT DOES NOT SIGNIFY A DANGEROUS SITUATION. ALSO, OFTEN THIS SOUND DOES NOT REGISTER IN THE BRAIN UNTIL YOU ARE OUT OF THE VEHICLE, BECAUSE THE SAME SOUND IS USED TO ALERT THAT A DOOR HAS BEEN OPENED BEFORE THE CAR WAS TURNED OFF. IN WHICH CASE, THE NOISE GOES AWAY AFTER YOU GET OUT AND CLOSE THE DOOR. WE HAVE HAD SEVERAL OCCASIONS WHERE OUR CHILDREN HAVE GOTTEN OUT OF THE PARKED VEHICLE WHILE WE'RE TRYING TO DETERMINE THE SOURCE OF THE BEEP AND THEN THE CAR WILL START ROLLING. I AM A CAREFUL PERSON, SO GIVEN MY INNUMERABLE CLOSE CALLS WITH THIS ISSUE I ENCOURAGE YOU TO INVESTIGATE THIS ISSUE BEFORE SOMEONE IS KILLED. THANK YOU OF YOUR TIME. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE TRAVELLING IN HIGH SPEED LANE ON I80 NEAR SACRAMENTO CA. I ATTEMPTED TO ADJUST TELESCOPIC STEERING WHEEL AND THE STEERING WHEEL CAME OFF IN MY HANDS AND BY GRACE OF GOD WAS ABLE TO SLOW AND GET OFF ROAD ON THE HAND HIGH SPEED BREAKDOWN LANE AND SOMEHOW REMOUNT THE STEERING WHEEL. VEHICLE CURRENTLY AT DEALERSHIP FOR REPAIR AND I WAS TOLD THAT THE STEERING AND MOUNT WOULD NEED TO BE REPLACED AND WILL COST IN EXCESS OF $2000.00. I HAVE CONTACTED TOYOTA, STARTED A CASE FILE WITH THEM AND WAITING ON THEIR REPLY.

EACH OF THE FOUR DOOR LOCK ACTUATORS HAVE MALFUNCTIONED SUCH THAT THE DOOR CANNOT BE UNLOCKED/OPENED FROM EITHER THE INSIDE OR OUTSIDE OF THE CAR. THIS HAS OCCURRED DURING THE PAST 18 MONTHS. IT IS A SAFETY HAZARD IN CASE OF A WRECK/FIRE WHERE SOMEONE COULD NOT GET OUT OF THE CAR EMERGENTLY OR SECURITY THREAT IF THE DRIVER/PASSENGER EMERGENTLY NEEDED TO ENTER THE CAR TO AVOID HARM. I HAVE RECEIPTS FOR ALL REPAIRS AT THE LOCAL TOYOTA DEALERSHIP. I WAS TOLD BY A TOYOTA DEALER SHIP REPRESENTATIVE THIS IS A RECOGNIZED ISSUE WITH THE VEHICLE.