2013 TOYOTA HIGHLANDER Complaints

The factory Blizzard Pearl paint on this vehicle is experiencing severe chemical delamination down to the bare primer and sheet metal on multiple body panels. This structural failure aligns exactly with Toyota Customer Support Program ZKG. Large sheets of brittle paint regularly flake and peel off while driving at highway speeds, creating a projectile and visibility hazard for following motorists. Despite this being a known manufacturing defect, the vehicle falls outside of Toyota's arbitrary 10-year secondary extension window, leaving a recognized factory flaw unremedied.

This is related to the Faulty Spiral Cable Assembly (HORN) that on line evidence suggests should have been a Toyota Recall item for this year and model. In 2014, Toyota issued a recall for 97,000 Hylanders for this very thing however it only covered 2008-2010 at that time. In review of safety recalls for faulty Spiral Cables on other Toyota models, it's evident they have had issues. On December 10, 2025, I replaced the Spiral Cable with a certified Toyota Dealer and worked to get reimbursement through Toyota by sending a certified letter and the replaced Spiral Cable to them to prove the evidence of the permanent, pinched cable assembly. According to the Toyota Mechanic, there is evidence the horn assembly was permanently 'pinched' at installation resulting in ultimate failure with the steering column use. I've owned several Toyota Vehicles through 200,000+ miles, including my 2005 Toyota Sienna and never have I had a horn become inoperable during ownership. Toyota responded there was nothing they could do to reimburse any portion of this and no recall warranted. I'm registering this complaint in hopes that other folks that have opined on line will have also reported this to generate a recall for this year/model given ongoing challenges with this Spiral Cable Assembly. A horn is an obvious needed safety feature and I've had this car serviced at Toyota dealers since we purchased it as a Certified car from Toyota in 2016. The cost of replacement was $694.86 to insure our safety and use of an alarm/horn for distracted drivers. My hope is that the NTSB will register this as a formal complaint so Toyota steps up to do the honorable thing to protect families. Thank you for your consideration

After a hard braking session because of a car that pulled quickly in front of me the ABS light and check engine light came on with a code of C1391 - Abnormal leak in Accumulator. A warning message came on the info center saying I needed to take it to the dealer to have the brake system checked for a serious issue. Went to the dealership and they replaced the Brake Actuator and Brake Booster Pump and bled the system. This all happened in Febuary of 2025. This put everyone at risk because it could have resulted in a total brake system failure. There were no issues or lights before this incident.

2013 Toyota Highlander Limited sunroof drains continue to back up and dump water into the front and rear cabin, causing electrical issues and mold if not addressed immediately. Also the factory-installed roof rack mounting holes allow water to enter the cabin, causing damage to the headliner, which could fall down while driving. Water also collects in the floorboards in both the front and rear and the third row. This water damage causes rust of metal parts on the seats and inside the cabin, which impacts the seat belts and seat hinge points. Toyota refuses to recall models with this issue and lets owners pay out of pocket for repairs while the issue continues to affect the electrical, braking, mold, rust, unprotected metal seat components, and more. This vehicle has been in the shop 4 times for this same issue in 2025 alone.

A persistent smell of fuel occurred while in slow moving traffic and after vehicle was parked after use. Upon close inspection, the fuel injector fuel rail end cap exhibited a slow fuel leak. This component caused a recall for year model highlanders for 2014 production year describing the same type of component failure. The component has faulty end cap weldment that fails, causing the same failure mode being observed in my highlander. This is a fire hazard! Fuel rails should not be failing like this. A replacement fuel rail assembly has been order from Salinas Toyota. The original component can be made available for inspection/testing. I will also take a video of the leak and provide file upon request.

I own a Toyota and have always been a strong supporter of the brand — I truly believe Toyota’s reliability and build quality are unmatched. That’s why I was shocked and disappointed to discover that the paint on the roof of my car, especially near the sunroof, had started peeling. I left for a two-week trip, and when I returned in June 2025, I noticed that the paint had begun to flake and peel severely. The surface felt brittle and dry, and simply touching the area caused more paint to come off. It was clear that the damage had occurred during sun exposure while I was away. I later learned that Toyota had launched a Customer Support Program related to paint issues on white vehicles, but I was completely unaware that it existed or that it had ended in 2024. Had I known, I would have brought the vehicle in sooner. My car only started showing signs of this defect in mid-2025, well after the program had expired. I’m reporting this because I believe the issue is still ongoing and more widespread than Toyota may realize. As a loyal Toyota owner and enthusiast, this experience has been incredibly frustrating and disappointing.

Driver side airbags (curtain and left seat) spontaneously deployed while I was parking the car. I did not hit anything. I was not injured but my safety was put at risk because I likely would have crashed if it had happened while I was driving. I contacted Toyota and they sent an investigator to inspect the car. He found no issues in the data he collected and could not give a reason for the airbags deployment. I received a letter saying they were not going to help in any way. There were no warnings lights or indicators that could have warned me of the airbags deploying prior to the incident.

The contact owns a 2013 Toyota Highlander. The contact stated that while driving in negative 10-degree weather at 75 MPH, the driver's and passenger’s side curtain air bags deployed without warning or impact. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 124,000. The VIN was not available.

The contact owns a 2013 Toyota Highlander. The contact stated while the vehicle was parked, the contact discovered that the paint on the top of the vehicle was peeling. The contact did research and was made aware of the Customer Support Program: ZKG however, the VIN was not included. No warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 99,000.

Multiple ABS related(ABS, TRACTION, BRAKES) warning lights/messages making driving my Highlander dangerous to me and others. Warning lights appeared 9/30/2024. No symptoms or warning lights appeared prior. Vehicle was then inspected by Toyota of Plano. Code 1391indicating an internal leak in the ABS. Confirmed by service dept of Toyota of Plano, Tx indicating the need for replacement of ABS Module Assembly. This as an acknowledged Toyota problem that was with a Service Bulletin that expired last year. Plano Toyota advised me to ask Toyota Brand Engagement for help but they declined. Toyota Brand Engagement declined to extend the prior Bulletin or assist in any way.. The Toyota case file is under my name and #241008000770. Any assistance from NHTSA would be appreciated.