2011 TOYOTA PRIUS Complaints

ON NOVEMBER 4, DURING A ROUTINE MAINTENANCE APPOINTMENT, IT WAS DISCOVERED THAT OUR PRIUS IS COMPLETELY INVADED WITH MICE, FROM WHERE THE WIND SHEILD MEETS THE DASHBOARD, ALL THE WAY THROUGH THE ENTIRE CAR - BETWEEN THE VISIBLE INTERIOR AND THE METAL FRAME - TO THE REAR HATCH DOOR LATCH. WE LEARNED THAT TOYOTA IS WELL AWARE OF THIS PROBLEM,​ DUE TO HOW IT IS DESIGNED, WHICH GREATLY ALLOWS FOR RODENTS TO ENTER THE CAR'S CABIN AND TRUNK AREA VIA THE HEATER BOX AND CABIN FILTER AREA. THIS IS A PARTICULAR HEALTH HAZARD....A SIGNIFICANT ONE. TO REMEDY THE ISSUE THE SERVICE DEPARTMENT HA​D​ TO LITERALLY STRIP THE ENTIRE INTERIOR OF THE CAR DOWN TO THE METAL, FROM WINDSHIELD TO TRUNK LATCH. EVERY THING HA​D​ TO BE TAKEN OUT, SEVERAL PARTS REPLACED (INCLUDING THE CARPET WHICH WAS DAMAGED ON THE UNDERSIDE), OR CLEANED AND REINSTALLED. THIS COSTS THOUSANDS OF DOLLARS AND OVER A MONTH OF TIME. I HAVE INVOICES AND STATEMENTS BUT DO NOT KNOW HOW TO CONVEY THOSE TO YOU, BASED ON THE INSTRUCTIONS GIVEN.

GOT HIT ON THE FRONT LEFT SIDE OF VEH. NOT AT FAULT AND I BELIEVE THE OTHER PARTY MIGHT HAVE PROVIDED FALSE PAPERS. BUT THE REASON FOR THE COMPLAINT IS MY AIRBAGS DIDNT DEPLOY??? FRONT BUMPER COVER BUMPER AND RADI. HAD DAMAGES. IN MY NONENEXPERT OPINION ENOUGH TO CAUSE IT TO EEPLOY

I'VE HAD MY PRIUS FROM 4-14 TO THE PRESENT 2016. I KEEP HAVING ISSUES WITH THE DEALERSHIP I TAKE IT TO FOR REPAIRS. [XXX] IN LA CRESCENTA CA. AFTER MENTIONING AND DESCRIBING ISSUES, THE STAFF THERE SAYS THAT UNLESS THE DASH LIGHTS UP WITH A MESSAGE AND GIVES A CODE, THEY CANT FIX IT. SO IN ORDER FOR THEM TO LOOK INTO IT ANY FURTHER THAN ME TELLING THEM DASH LIGHT IS NEC. I'VE TOLD THEM ABOUT THE AC NOISE FROM THE FIRST SAY I TOOK THE CAR IN TO GET SERVICES AT 33K. THEY SAY THEY DON'T HEAR OR SEE ANYTHING. MY AC COMPRESSOR SOUNDS LIKE ITS GOING TO EXPLODE WHEN AC IS ON. BRAKES HAVE BEEN EXTREMELY DIFF. TO EXPLAIN BECAUSE OF TERMINOLOGY. THEY SEEM TO LOSE THEIR POWER WHEN BEING PRESSED AND ABS SEEMS TO MALFUNCTION?? SO THEY DRIVE IT AND TELL ME ITS NOTHING I NEED TO WORRY ABOUT AND WILL BE FIXED WHEN CHANGED. CHANGE BRAKES AND THE PROB PERSISTS. NOT ONLY ABS BUT FIRESTONE SAYS MY HARDWARE HAS ISSUES AS WELL. I BRING IT TO THE ATTENTION OF THE STAFF AND NOTHING SEEMS TO GET DONE ABOUT IT... MY ODO. SPEEDOM IS/WAS OFF +2 MPH. MY WEATHER SEALS HAVE BEEN STRIPPED AND RIPPED OFF THE VEHICLE WHICH NOW CAUSES WATER LEAKS FROM EVERY CREVICE.. AND THE BIGGEST TWO OF ALL MY COMPLAINTS ARE 1- HYBRID BATT. FAN NEVER WORKED AND I WASN'T TOLD...HYB BATT HAS NEVER WORKED PROPERLY (DRAINS WAY TOO FAST WHEN STOPPED AT A LIGHT OR IN TRAFF) ALONG WITH THE HEAT CREATED BY THE BATT AND THE ENGINE THAT FILL UP THE CABIN AND WILL HAVE THE TEMP RAISED UPWARDS OF 90+ ON A 75 DEG DAY. 2- THE ECU'S IPM'S (OR SOMETHING LIKE THAT) HAS NOT BEEN CALIB. OR UPDATED. EVEN RECEIVED COVERAGE STICKERS FROM TOY HEADQUARTERS STATING FULL COVERAGE IF A.B.C. (LISTING OF PROBLEMS OR MALFUNCTIONS) I DESCRIBE THE EXACT SAME SYMPTOMS TO THEM AND GET THE SAME RESPONSE"NO CODE, NO FIX" HELP AND PS I JUST CHECKED THE VIN ONLINE 4MY VEH & IT SAYS A DIFF PACKAGE W/A BUNCH OF EXTRAS THAT I NEVER GOT UPON PURCHASE???_HMMM?? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

"TAKATA RECALL" THIS IS OUR FIRST TOYOTA PURCHASE AND WE ARE EXTREMELY LET DOWN WITH THE FACT THAT IT IS LOSING AN EXCESSIVE AMOUNT OF OIL. THIS IS A SAFETY ISSUE. IN THE EVENT THAT THE ENGINE MAY CEASE IF IT RUNS OUT OF OIL. WE PREVIOUSLY HAVE ONLY HAD AMERICAN VEHICLES, AND WERE TOLD THAT TOYOTA IS A MUCH BETTER PRODUCT.. WELL AS OF THIS PAST APRIL, WE HAD THIS BRIEF LIGHT GO ON. IT DOESN'T STAY ON VERY LONG AND ONLY APPEARS WHEN YOU TURN A CURVE. THEN THE "OIL MAINTENANCE DUE" LIGHT APPEARED. THAT'S ODD, BECAUSE I JUST HAD MY OIL CHANGE DONE 2 MONTHS AGO! I WENT TO A LOCAL OIL SERVICE STATION IMMEDIATELY AND FOUND OUT I WAS DOWN TO ONLY ONE QUART OF OIL IN MY ENGINE. I'VE NEVER HAD THIS HAPPEN BEFORE! THEY LOOKED FOR A LEAK AND DIDN'T FIND ONE. THEY TOPPED OFF THE OIL AND I WAS FREE TO GO. WELL, THE SAME SCENARIO HAPPENED AGAIN IN JULY, ONLY 3 MONTHS AFTER THE LAST TOP OFF. I MADE AN APPOINTMENT WITH THE DEALER TO HAVE HIM LOOK IT OVER. THEY SAID IT NEEDED A SYSTEM ENGINE CLEANING, THERE WERE NO LEAKS, THEY GAVE IT AN OIL CHANGE, AND THE SPARK PLUGS LOOKED FINE.. $300 FOR THIS TO BE DONE. THEN THEY TOLD ME TO BRING IT BACK IN 1900 MILES... WELL THIS SEEMED TO WORK... UNTIL... NOW.. IN OCTOBER/NOVEMBER (2-3 MOS LATER) THE SAME ISSUE HAPPENED, AND NOW THEY ARE TELLING ME I NEED A NEW ENGINE THAT WILL COST ANYWHERE FROM $3000 TO $5800. I HAVE ONLY HAD THIS CAR GOING ON 5 YEARS. I HAVE NEVER HAD TO REPLACE AN ENGINE ON ANY CAR BEFORE.. WHERE IS THE TOYOTA QUALITY WE WERE TOLD TOYOTA STANDS BEHIND???

REPEATED CALL TO WORLD TOYOTA ATLANTA DEALERSHIP REQUESTING FIX FOR RECALL NOT ACTED ON. SERVICE PERSON STATED THEY WILL CONTACT ME IN A COUPLE OF DAYS ON 10-25-16. )THERE CALL ON 10-26-16 SERVICE PERSON NAMED LEWIS STATED NO RECORD OF CALL. WOULD CONTACT ME AND HAS NOT. ON 10-26 MY CALL TOTOYOTA "EXPERIENCE CENTER" STATED THEY COULD NOT GET IN TOUCH WITH DEALERSHIP AFTER CALLING THEM. STILL CAN NOT GET RECALL WORK DONE AND I WOULD LIKE TO.

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE FRONT DRIVER SIDE HEADLIGHT BECAME INOPERABLE. ON ANOTHER OCCASION, THE FRONT PASSENGER SIDE HEADLIGHT ALSO FAILED WITHOUT WARNING. THE DEALER RECOMMENDED THAT BOTH BULBS BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED TWO YEARS LATER WHERE BOTH HEADLIGHTS FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

SAFETY RECALL NHTSA # 16V487L HAS BEEN OUT SINCE JUNE 28TH AND THE RECALL NOTICE FROM TOYOTA (SAFETY RECALL G0U) MENTIONS THE INSTALLATION OF RETENTION BRACKETS.NOW 5 MONTHS HAVE PASSED AND THERE IS STILL NO INSTALLATION GOING ON TO AVOID THIS PEROSINAL INJURY SAFETY HAZARD. EVEN THOUGH NO INJURIES/DEATHS HAVE BEEN REPORTED SO FAR, THIS CAUSES A POTENTIAL HEALTH HAZARD WHEN THE CURTAIN SHIELD AIRBAGS DEPLOY. HOW CAN IT BE, THAT THE NHTSA LETS THIS SLIP FOR SO LONG? DO WE REALLY NEED TO WAIT UNTIL SOMEBODY GETS INJUED OR DIES FROM THIS KNOWN SAFETY ISSUE?

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 01/11/2017*CT CONSUMER STATED SHE READ THE REPAIR CONTRACT AND IT SHOWED ONLY ONE AIRBAG WAS FIXED. CONSUMER ASKED WHY ONLY ONE WAS FIXED , IT WAS ONLY ONE FIXED. CONSUMER WAS TOLD "PASSENGER-SIDE AIR BAG" THAT WAS DEFECTIVE. UPDATED 06/29/18*JB

HARD KNOCKING WHEN TURNING ON ENGINE UNTIL I COMPRESS AND DECOMPRESS MY BREAK. HAS HAPPENED 3 TIMES, ONLY DURING THE COLD MONTHS

TAKATA RECALL TOYOTA NOTIFIED ME OF THE RECALL OF THE AIRBAG MONTHS AGO, BUT THEY DON'T HAVE THE PARTS TO FIX IT. ISN'T THIS UNSAFE? DON'T THEY HAVE A LEGAL OBLIGATION TO FIX THIS IN A TIMELY MANNER?