2012 TOYOTA PRIUS Complaints

WHEN I WAS MAKING A RIGHT TURN I HEARD A LOUD "BOOM" SOUND AND HAD TO GRAB MY STEERING WHEEL HARD SO I WOULDNT DRIFT ONTO THE OTHER LANE BECAUSE MY CAR WAS SHAKING AND SKIDDING THEN RIGHT AFTER MY CAR EMERGENCY DASH LIGHTS CAME ON AND TOLD ME SYSTEM FAILURE PARK YOUR CAR IMMIDENTLY KEEP IN MIND WHILE THIS WAS HAPPENING MY CAR ONLY WENT UP TO TWENTY MILES PER HOUR WITH MY CAR MAKING A LOUD SOUND AS IF I WAS GOING 80 MPH IT SOUNDED LIKE I WAS SPEEDING WHEN I WAS ONLY GOING ABOUT TWENTY MILES PER HOUR.

I HAVING A PROBLEM WITH THE BRAKE BOOSTER ON MY PRIUS AND THE TOYOTA DEALERSHIP I WENT TO SAID I NEED TO REPLACE BOTH THE MASTER CYLINDER AND BOOSTER PUMP WHICH WOULD BE 3000 DOLLARS WORTH OF PARTS AND LABOR. AFTER RESEARCH THIS ISSUE I HAVE FOUND SERVAL PEOPLE HAVE THE SAME ISSUE. ALSO THE PARTS ARE ON BACK ORDER, SHOWING YOU HOW BIG OF ISSUE THIS IS. THE BREAKING SYSTEM FELT SPONGY, MY TRACTION CONTROL BRAKING SYSTEM AND ABS LIGHTS CAME ON. THANKFULLY I HAD JUST A COUPLE OF FEET TO MY DRIVEWAY.

CAR EXPERIENCED GREATLY DIMINISHED BRAKING POWER ON INTERSTATE 75 PRIOR TO APPROACHING HEAVY TRAFFIC BACKED UP TO EXIT. MANY WARNING LIGHTS ILLUMINATED ON THE DASH: BRAKE, ABS, ETC. TOYOTA HAS ALREADY ISSUED A WARRANTY EXTENSION FOR THIS ISSUE FOR THE STANDARD MODEL PRIUS, AND I BELIEVE THIS IS A SAFETY HAZARD ON THE PRIUS V WAGON AS WELL.

ENGINE MISFIRING AT START. WHILE AT INTERSECTION IN CITY AND TURNING LEFT, ACCELERATING AND TRIGGERING THE COMBUSTION ENGINE, MISFIRING CAUSING JERKING AND LACK OF ACCELERATION ALMOST CAUSING A STALLED CAR IN ONCOMING TRAFFIC. CHECK ENGINE LIGHT ON. SERVICE SAYS MISFIRING CAUSED BY FAULTY HEAD GASKET. APPEARS TO BE SYMPTOMATIC OF GEN 3 PRIUS.

SOON AFTER GETTING A RECALL SOFTWARE UPDATE FOR THE HYBRID SYSTEM, THE CAR DISPLAYED HYBRID SYSTEM CHECK MESSAGE AND LOST POWER. CAR HAD TO BE TOWED. CREATED AN EXTREMELY DANGEROUS SITUATION DUE TO NATURE OF PROBLEM WHILE DRIVING ON THE ROAD AND HAD TO PULL OVER RIGHT AWAY.

WHEN I DRIVE OVER ANY TYPE OF BUMP, (POTHOLE, SPEED BUMP, ETC) AND MY FOOT IS ON THE BRAKE....THE CAR WILL SUDDENLY SPEED-UP INSTEAD OF SLOW DOWN. VERY DANGEROUS SITUATION AND IT HAPPENS EVERY TIME.

WHEN THE BRAKES ARE APPLIED AND GOING OVER A ROUGH ROAD SURFACE, OR POTHOLE, THE BRAKE WARNING LIGHT APPEARS, AND THE BRAKES SUDDENLY STOP FUNCTIONING UNTIL BACK ON A SMOOTH ROAD SURFACE. THIS HAPPENS ALL OF THE TIME UNDER THESE CONDITIONS. IT IS REALLY SCARY WHEN THE VEHICLE SUDDENLY LOSES ALL BRAKING WHILE TRYING TO STOP. I HAVE A 2012 TOYOTA PRIUS AND A 2010 TOYOTA PRIUS. THEY BOTH HAVE THE SAME PROBLEM WITH THE ABS BRAKING SYSTEM. CANNOT UNDERSTAND WHY THIS IS NOT A FULL RECALL ON THIS POTENTIALLY DANGEROUS CONDITION.

TAKATA RECALL I AM WRITING BECAUSE MY VEHICLE'S HALOGEN LOW BEAM HEADLAMP BULB LIFETIME IS SHORTER THAN EXPECTED AND TOYOTA SEEMS UNWILLING TO RESOLVE THE ISSUE WITH ME. AFTER SEARCHING THE INTERNET, I FOUND THAT THE SHORT BULB LIFESPAN IS A COMMON PROBLEM WITH 2010- 2012 TOYOTA PRIUS VEHICLES. I AM NOW CHANGING THE BULBS EVERY COUPLE OF MONTHS.TOYOTA OFFICIALLY STATES IN THEIR 'CUSTOMER SUPPORT PROGRAM ZHB CERTAIN 2010- 2012 MODEL YEAR PRIUS COVERAGE FOR HALOGEN LOW BEAM HEADLAMP BULBS' THAT THIS PROBLEM IS COVERED UNDER THEIR WARRANTY: IF THE OWNER EXPERIENCES THE CONDITION DESCRIBED ABOVE, HE/SHE SHOULD CONTACT A LOCAL AUTHORIZED TOYOTA DEALERSHIP FOR DIAGNOSIS. IF THE CONDITION IS VERIFIED, THE DEALER WILL INSTALL VOLTAGE ADJUSTMENT WIRE HARNESSES AND REPLACE THE HALOGEN LOW BEAM HEADLAMP BULBS WITH NEW ONES AT NO CHARGE TO THE CUSTOMER.' WHEN I TOOK MY CAR INTO A TOYOTA AUTO NATION IN HAYWARD FOR SERVICE ON SATURDAY 3/9/19. I WAS TOLD THIS WARRANTY EXPIRED ON FEBRUARY 2019, AND IF I WANTED TO FIX THIS PROBLEM IT WOULD COST BETWEEN $500- $600. I EXPLAINED THAT I HAD A DOCUMENT FROM TOYOTA HEADQUARTERS THAT HAS A DIFFERENT DATE OF OCTOBER 31, 2019. THE SERVICE PERSON SAID, HE WOULD CHECK THE DATE AND EMAIL ME BACK. HE EMAILED ME BACK ON WITH THIS REPLY: 'UNFORTUNATELY AS PER TOYOTA YOUR VIN DOESN'T NOT SUPPORT THAT TSB AND BECAUSE YOUR VIN DOES NOT APPLY TO THE TSB OUR PARTS DEPARTMENT CANNOT ORDER PARTS TO SUPPORT THE REMEDY FOR YOUR VIN AS THEY ARE UNAVAILABLE.' I FEEL THAT TOYOTA DOES NOT WANT TO REPAIR THIS KNOWN SAFETY HAZARD, UNLESS I PAY OUT OF POCKET FOR THE PARTS AND LABOR. THE LINK ALSO INDICATES THAT THERE ARE 'APPROXIMATELY 390,000 VEHICLES COVERED BY THIS CUSTOMER SUPPORT PROGRAM' AND THAT 'THIS COVERAGE WILL BE OFFERED UNTIL OCTOBER 31, 2019, REGARDLESS OF MILEAGE.' .

TL* THE CONTACT OWNS A 2012 TOYOTA PRIUS. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE STALLED AND ALL THE INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO DELLA TOYOTA (32 DELLA DR, PLATTSBURGH, NY 12901), BUT A DIAGNOSIS WAS NOT PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 91,000.

VEHICLE WAS SERVICED FOR SAFETY RECALL J0V. AFTER SERVICE, IN CAR ELECTRONICS SYSTEMS DID NOT WORK PROPERLY: NAVIGATION, BLUETOOTH/PHONE INTEGRATION, AUDIO SYSTEM. DEALER REFUSED TO ACKNOWLEDGE THAT RECALL SERVICE WAS RESPONSIBLE.