2011 TOYOTA PRIUS Complaints

WEDNESDAY APRIL 30 2014 I WENT TO CHURCH, WHEN I CAME OUT AND GOT BACK IN MY CAR LIGHT WAS OUT. THEY WERE BURNING. *TR

AS THE PASSENGER IN THE CAR THAT I OWNED WE WERE DRIVING AND HIT THE BACK END OF A LARGE PICKUP TRUCK AT APPROX 26-28 MPH. I AM 5'10" AND AS ALWAYS WAS NOT SITTING CLOSE TO THE DASH. ONCE I REALIZED WHAT HAPPENED MY FACE WAS BLEEDING VERY HEAVILY. WHAT HAD HAPPENED WAS MY FACE HAD SLAMMED INTO THE DASH (IS NOT CLOSE TO INDIVIDUALS IN PRIUS'. MY NOSE HAD A SIGNIFICANT RIP IN TWO LOCATIONS AND WAS TRANSPORTED BY AMBULANCE FOR PLASTIC SURGERY. WITHIN 24 HRS MY ENTIRE FACE WAS SWOLLEN WITH A MAJORITY OF DARK BRUISING FROM MY EYES TO MY JAWS. AND MULTIPLE STITCHES IN MY NOSE. MY SEATBELT FAILED TO RESTRAIN ME BACK. THE AIRBAGS DIDN'T DEPLOY. ACCORDING TO THE AUTO SHOP THE AIRBAGS DIDN'T DEPLOY BC IT HAD MISSED THE SENSOR BY AN INCH. THE DAMAGE TO THE VEHICLE WAS THE FRONT CENTER OF THE VEHICLE AND THE ENTIRE PASSENGER FRONT END. THE HOOD ROLLED UP AND EVEN PARTIALLY CAME THRU THE WINDSHIELD. THE CAR WAS TOTALED FROM THE IMPACT.THEY STATED TO THEM THERE IS NO REASON THE SEAT BELT DIDN'T RESTRAIN. HOWEVER AFTER CONTACTING TOYOTA THEY DID AN INSPECTION ROUGHLY THE MIDDLE OF JANUARY AND I RECEIVED A COPY OF THE DATA REPORT THAT SHOWED MY MPH AND PROOF I WAS RESTRAINED AND MORE INFORMATION THAT AN AVERAGE PERSON WOULDN'T UNDERSTAND. THE END OF MARCH 2013 I RECEIVED A RESPONSE STATED THE SEATBELT WORKED WITHIN THE LEGAL GUIDELINES. MY THOUGHTS WERE NO WAY, WHAT WOULD BE THE PURPOSE TO WEAR THE SEATBELT IF YOU CAN STILL BE SERIOUSLY INJURED AND THEN THANKING GOD THAT MY DAUGHTER WASN'T IN THE FRONT SEAT AND NEVER HAD BEEN IN THE CAR. WITH THAT BEING SAID I WILL NEVER BUY A TOYOTA AGAIN, THE AMOUNT I SAVED IN GAS DRIVING A PRIUS IS NOT WORTH THE LOSS MY DAUGHTER WOULD GO THRU IF I WERE NOT ALIVE BECAUSE OF A PRIUS (TOYOTA). *TR

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED THAT THE PASSENGER'S SIDE HEAD LIGHT SUDDENLY FAILED AS THE DRIVER'S SIDE HEADLIGHT BECAME DIM. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 86,000. UPDATED 04-29-14 *BF UPDATED 7/29/17*CN

WHEN I AM COMING TO STOP AT AN INTERSECTION ON A BUMPY OR UNEVEN OR SNOW COVERED ROAD AND APPLY THE BRAKES THE CAR LURCHES FORWARD INSTEAD OF STOPPING. I AM LUCKY I HAVEN'T HIT A CAR IN FRONT OF ME OR A PERSON CROSSING AT THE INTERSECTION. I HAVE BEEN READING THE OTHER COMPLAINTS AND THEY DESCRIBE EXACTLY WHAT IS HAPPENING WITH MY CAR. I HAVEN'T YET TRIED TO GET THIS FIXED, BUT I AM STARTING TODAY. *TR

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH ON UNEVEN ROAD SURFACES, THE VEHICLE BEGAN TO VIBRATE IN A BOUNCING MOTION, WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

THE BRAKES TOTAL DISENGAGE WHEN APPLIED ON BUMPY ROADS THEN WORK AGAIN AFTER GETTING TO A SMOOTH SURFACE. I REPORTED THIS TO THE SERVICE MANAGER AT THE NEW CAR OWNER MEETING AT TOYOTA AND WAS TOLD THAT I JUST HAVE TO GET USE TO ANTILOCK BRAKES. I HAVEN'T GOTTEN INTO AN ACCIDENT YET BUT I HAD SEVERAL CLOSE CALLS ALMOST HITTING CARS IN FRONT OF ME ON BUMPY ROADS. HAS THERE BEEN A RECALL FOR THIS PROBLEM? *TR

MY CAR HESITATES TO STOP OR SLOW DOWN WHEN BRAKES ARE APPLIED DRIVING OVER A POTHOLE, SLICK SURFACE, METAL ROAD COVER OR A MANHOLE. INSTEAD OF SLOWING/STOPPING, THE CAR SEEMS TO EJECT FORWARD. I TOOK IT TO THE DEALERSHIP WHERE I BOUGHT MY CAR AND DROVE WITH A SERVICE TECH AND HE SAID IN OVER 20 YEARS OF HIS EXPERIENCE, HE'S NEVER SEEN THIS. I TRIED TO EXPLAIN THAT THIS CAR (AND TECHNOLOGY WITH REGENERATIVE BRAKING) IS ONLY 3 YEARS OLD, BUT HE DIDN'T SEEM TO BUY MY COMPLAINT, NOR WERE WE ABLE TO REPRODUCE THIS ISSUE WHEN I DROVE WITH A TECHNICIAN AROUND THE BLOCK. THERE ARE SEVERAL ONLINE DISCUSSIONS REGARDING THIS PARTICULAR ISSUE : HTTP://MONEY.CNN.COM/2010/02/04/AUTOS/PRIUS_TIMELINE/?WPMP_SWITCHER=MOBILE HTTP://WWW.EETIMES.COM/AUTHOR.ASP?SECTION_ID=30&DOC_ID=1284377. *TR

RE: NHTSA 14V053000/HYBRID PROPULSION SYSTEM...I DID NOT RECEIVE A RECALL NOTICE IN THE MAIL. MY DAUGHTER OWNS A NEW PRIUS AND SHE DID NOT RECEIVE ANY NOTICE EITHER. MY CAR ENGINE DID NOT SHUT OFF BUT MY DAUGHTER'S ENGINE HAS SHUT OFF. YOU SHOULD ASK TOYOTA TO SHOW PROOF OF ITS RECALL MAILINGS. I'LL BET THE FARM THAT THEY CAN'T. *TR

SINCE THE FIRST SET OF BULBS HAVE WENT OUT IN THE VEHICLE AT AROUND 48,000 MILES I WILL NOW BE INSTALLING THE 4TH SET OF BULBS... ORIGINAL + 3. THE BULBS IN THE PRIUS FAIL WITHIN 24 HOURS OF EACHOTHER EACH TIME AND IT IS GOING THREW HEADLIGHTS AROUND EVERY 10,000 MILES AT THIS TIME. THIS IS COMPLETELY UNACCEPTABLE AND DANGEROUS FOR A COMMUTER VEHICLE. *TR

ON TWO SEPARATE OCCASIONS IN DECEMBER OF 2013, WITH TWO DIFFERENT DRIVERS, THE BRAKES ON OUR 2011 MODEL YEAR PRIUS (PURCHASED NEW IN FEBRUARY 2012), FAILED TO ENGAGE. THE FIRST TIME OCCURRED WHEN I WAS DRIVING (WITH ONE OF MY TEENAGERS IN THE CAR WITH ME), AND THE SECOND TIME OCCURRED WHEN MY WIFE WAS DRIVING THE CAR ALONE. IN BOTH INSTANCE WE PRESSED THE BRAKE PEDAL, BUT THE BRAKES FAILED TO RESPOND AT ALL. ALTHOUGH IT IS WINTER, THE ROADS WERE CLEAR, AND THE CAR DID NOT SLOW DOWN AT ALL WHEN THE BRAKES WERE PRESSED / APPLIED. INTERESTINGLY, AFTER 30 - 60 SECONDS, THE BRAKE FUNCTION RESTORED ITSELF. SINCE DECEMBER THE CAR HAS BEEN AT THE SHOP AT THE TOYOTA DEALERSHIP WHERE WE PURCHASED THE CAR. THE SHOP HAS BEEN UNABLE TO IDENTIFY THE SOURCE OF THE PROBLEM. ADDITIONALLY, THE SHOP INDICATED THEY CONTACTED TOYOTA MECHANICS AND SERVICE SUPPORT STAFF TO HELP IDENTIFY AND FIX THE PROBLEM, BUT TOYOTA CLAIMED THEY NEVER HEARD OF SUCH A PROBLEM OR ANYTHING LIKE IT. MOREOVER, TOYOTA REFUSES TO MAKE ANY REPAIRS OR CHANGE ANY PARTS (EVEN THOUGH THE CAR IS STILL UNDER WARRANTY). YET, THIS PAST WEDNESDAY (FEBRUARY 12, 2014), TOYOTA ANNOUNCED A RECALL ON RAV4'S AND OTHER MODELS FOR A SOFTWARE PROBLEM THAT CAUSES THE ANTI-BRAKES TO INTERMITTENTLY TURN OFF. THIS IS PARTICULARLY TROUBLING, GIVEN TOYOTA'S CLAIM THAT THEY NEVER HEARD OF ANYTHING LIKE THIS AND DID NOT KNOW WHAT TO FIX. FURTHER, TOYOTA ANNOUNCED A RECALL ON THE PRIUS ITSELF, FOR A SOFTWARE PROBLEM THAT MIGHT CAUSE THE CAR TO TURN OFF COMPLETELY WHILE DRIVING. CLEARLY, TOYOTA HAS A PROBLEM WITH ITS SOFTWARE IN A NUMBER OF VEHICLES. AT THIS POINT, ALL I HAVE RECEIVED IS CORPORATE DOUBLE TALK, AND I URGE THE NHTSA TO PURSUE THIS MATTER AS VIGOROUSLY AS POSSIBLE. *TR