2012 TOYOTA PRIUS Complaints

I OWN A 2012 TOYOTA PRIUS. ON THE DASHBOARD THE BRAKE LIGHT, THE ABS LIGHT, AND THE TRACTION CONTROL LIGHT ARE ALL ON. IN ADDITION TO THE WARNING LIGHTS THE BRAKE ACCUMULATOR PUMP IS CONSTANTLY BUZZING WITHOUT EVER STOPPING. I TOOK THE CAR TO OUR LOCAL DEALER AND I WAS TOLD THAT IT IS A LEAKY ACCUMULATOR PUMP DEFECT. I WAS ALSO TOLD THAT THIS IS NOT A WARE AND TEAR ITEM AND THAT IT IS IN FACT A FAULTY ITEM FROM THE MANUFACTURE. I CALLED TOYOTA CORPORATE FOR HELP BUT I WAS TOLD THAT THE CAR IS OUT OF WARRANTY AND THAT THERE IS NOTHING THEY CAN HELP ME WITH. MY MAIN CONCERN IS THE SAFETY OF MY FAMILY AND I REALLY HOPE THAT TOYOTA DOES IN FACT DO A RECALL ON THESE FAULTY ITEMS AS IT IS A REAL HAZARD TO SAFETY. ## VIN PASSED ## TOYOTA PRIUS 2012 ##

MY HUSBAND WAS DRIVING THE CAR PREPARING TO TURN TO ENTER THE FREEWAY WHEN THE PRIUS LOST ALL DRIVING POWER SPONTANEOUSLY AT THE SAME TIME PROMPTED WITH A WARNING ON THE SCREEN 'CHECK HYBRID SYSTEM AND PARK IN A SAFE PLACE'. THE CAR LOST ALL DRIVING POWER INCLUDING POWER STEERING BUT MY HUSBAND WAS ABLE TO GLIDE THE VEHICLE ACROSS SEVERAL LANES TO A PARKED POSITION BEFORE THE FREEWAY ENTRANCE. THE CAR NEVER RESUMED ITS ABILITY TO DRIVE DESPITE TURNING IT OFF AND AN ATTEMPT TO RESTART. THE PRIUS WAS TOWED TO THE HOUSE AND TOWED AGAIN TO THE DEALERSHIP THE FOLLOWING DAY FOR AN ASSESSMENT AND REPAIR. AS A TOYOTA CUSTOMER, WE WERE INFORMED THE VEHICLE HAD EXPERIENCED INVERTER/COMPONENT FAILURE. MY VEHICLE HAD A RECALL YEARS EARLIER TO REFLASH SOFTWARE IN THE PRIUS INVERTER, BUT THIS DID NOT RESOLVE/PREVENT THE SPONTANEOUS INVERTER FAILURE WE EXPERIENCED ON WEDNESDAY, MARCH 28, 2018. IT HAS BEEN BROUGHT TO MY ATTENTION THAT TOYOTA CORPORATION IS AWARE OF SEVERAL CUSTOMERS REPORTING SIMILAR OR NEAR IDENTICAL CIRCUMSTANCES, BUT ARE NOT ISSUING A RECALL TO PREVENT THIS FROM HAPPENING TO A TOYOTA DRIVER ON THE ROAD. TOYOTA IS AGREEING TO REPLACE PARTS AT NO COST TO ME, WITH NO GUARANTEE THIS WILL CORRECT ANY INVERTER FAILURE. I HAVE REQUESTED THE SYSTEM BE REPLACED BASED ON TOYOTA'S CORRECTIVE ACTION ON THE NEWEST PRIUS MODELS, BUT THEY HAVE DENIED MY REQUEST. IF TOYOTA IS ACKNOWLEDGING COST FOR THIS VEHICLE FAILURE, WHY IS IT NOT A RECALL? IF TOYOTA HAS MADE ATTEMPTS TO CORRECT THIS VEHICLE FAILURE IN NEWER PRIUS MODELS BY INSTALLING IMPROVED INVERTER SYSTEMS, WHY AM I BEING DENIED THE SAFETY OF ALSO HAVING AN IMPROVED AND NEW INVERTER SYSTEM INSTALLED IN MY PRIUS AFTER WHAT WE HAVE EXPERIENCED AND REPORTED TO BOTH THE TOYOTA DEALERSHIP AND TOYOTA CORPORATION? PLEASE INVESTIGATE BEFORE INJURY OR FATALITY COMES FROM THIS CORPORATE NEGLECT OF AN IDENTIFIED PROBLEM.

HEAD LIGHTS KEEP FAILING BROUGHT USED 7MONTHS REPLACED HEADLIGHTS 4 TIMES SEEMS OTHER OWNERS ARE HAVING SAME ACCORDING TO THE HITS ON INFO

ON MY WAY HOME I SUDDENLY SAW A SIGN ON THE SCREEN "CHECK THE HYBRID SYSTEM. STOP IN A SAFE PLACE". I PULLED OVER, SMELLED SMOKE AND SAW SMOKE IN THE REAR. I OPENED THE TRUNK ANS FRIGHTENED BY FLAME. I PULLED THINGS OUT AND COVERED THE FLAME WITH TWO BIG TOWELS AND SUCCEEDED IN PUTTING IT OUT, ALTHOUGH I GOT BURNED ON MY FINGERS. I CALLED GEICO. THEY SENT A TOWING CAR AND IT TOOK MY CAR TO MY APARTMENT. WHEN GEICO TOOK MY CAR TO A COLLISION CENTER, THEY SAID IT IS TOTAL LOSS AFTER INSPECTING IT. I CLAIMED IT TO TOYOTA. THEY INSPECTED IT, BUT SAID THAT THERE WAS NO EVIDENCE THAT THE CAR HAD ELECTRICAL OR MECHANICAL DEFECT. I DID NOTHING BUT DRIVING THE CAR, BUT IT CAUGHT FIRE. WHOSE RESPONSIBILITY IS THAT? I BELIEVE THE PRODUCER SHOULD TAKE THE RESPONSIBILITY BUT THEY DO NOT. WHERE CAN I BE COMPENSATED FOR THE LOSS?

WHILE DRIVING AT 45MPH VSC, PARKING BRAKE, AND ABS LIGHTS COMES ON AND STAYS ON AFTER RESEARCH IT SEEMS TO BE A FAIRLY COMMON ISSUE WITH THE 2012 PRIUS. STILL WAITING FOR TOYOTA TO DO SMETHING ABOUT IT

ON JAN. 3, 2018 WHILE MOVING AT A MINIMUM SPEED (LESS THAN 15 MPH) I APPLIED THE BRAKES AND SEVERAL WARNING LIGHTS ILLUMINATED (BRAKES, ABS, TRACTION CONTROL) ALONG WITH A WARNING SOUND. THIS WAS ON A CITY STREET, DRIVING IN A STRAIGHT LINE. I WAS ABLE TO BRAKE TO A STOP. I THEN ATTEMPTED TO CONTINUE TO DRIVE AT A VERY LOW SPEED BUT SOON LOST ALL ABILITY TO BRAKE THE VEHICLE AND I COASTED TO A STOP. I HAD THE VEHICLE TOWED TO A LOCAL TOYOTA DEALER. I WAS TOLD THE BRAKE ACTUATOR HAD FAILED AND WAS CHARGED $3288 PLUS TAX FOR THE REPAIR. I RECEIVED THE CAR ON JAN. 9, 2018 FROM THE DEALER. ON JAN. 12, 2018 THE CAR FAILED ONCE AGAIN IN THE EXACT SAME MANNER. THE DEALER KEPT THE CAR UNTIL FEB. 1, 2018 AT WHICH TIME THEY RETURNED THE CAR TO ME AT NO CHARGE, STATING THEY HAD CHANGED THE SAME EXACT PART AS BEFORE. THE CAR HAS 84,000 MILES AND I PURCHASED IT NEW. I UNDERSTAND TOYOTA HAS ISSUED RECALLS FOR THIS ISSUE ON OTHER MODELS BUT NOT ON MY VEHICLE. I HAVE RETAINED MY REPAIR INVOICES BUT AM UNABLE TO UPLOAD THEM AT THIS TIME.

WHEN THE DRIVER DOOR IS OPEN, FULL POWER IS ON, BRAKE PEDDLE RELEASED THE CAR WILL STILL MOVE FORWARD. THE VEHICLE WAS STATIONARY. THEN STARTED IN MOTION I STARTED TO GET OUT OF CAR BUT STOPPED IT

ON SUNDAY DECEMBER 17, 2017 AT ABOUT 3:00 PM I WAS DRIVING WITH MY FAMILY (WIFE AND TWO KIDS) IN SOUTH FLORIDA ON US HIGHWAY 1. THE WEATHER WAS CLEAR AND I WAS TRAVELING ABOUT 55 MPH. THEN WITHOUT ANY WARNING A NUMBER OF TROUBLE INDICATOR LIGHT ILLUMINATED ON THE DASH. WHEN THE LIGHTS CAME ON I WAS DRIVING IN A STRAIGHT LINE WITH JUST ENOUGH GAS PEDAL INPUT TO MAINTAIN MY 55 MPH SPEED. STARTLED BY THE LIGHTS I LIFTED MY FOOT OFF THE THROTTLE AND ATTEMPTED TO APPLY THE BRAKES. WHEN I ATTEMPTED TO APPLY THE BRAKE PEDAL I HAD LITTLE TO NO BRAKES AND I HAD TO 'STAND ON THE BRAKE PEDAL' (PRESS IT AS HARD AS I COULD) TO GET THE CAR TO SLOW AND EVENTUALLY STOP WHILE PULLING ONTO THE SHOULDER OF THE ROAD. I WAS SCARED AND SHOCKED AT THE SAME TIME. I TURNED THE CAR OFF AND BACK ON THINKING IT MIGHT FIX THE PROBLEM. IT DID NOT. I WAS ABLE TO GET THE CAR HOME AND THE VERY NEXT MORNING TOOK IT TO SOUTH DADE TOYOTA. I WAS ABLE TO GET IT HOME AND TO THE DEALER BY DRIVING VERY SLOW KEEPING A VERY LARGE SPACE CUSHION AND STANDING ON THE BRAKE PEDAL WHEN I NEEDED TO STOP. WHILE I DID NOT CRASH UNDERSTANDABLY I WAS SCARED BECAUSE YOU SHOULD NOT JUST LOSE BRAKES OUT OF THE BLUE. AT THE DEALER THEY INFORMED ME THAT THE BRAKE ACTUATOR FAILED AND NEEDED REPLACEMENT COSTING $5734.94. I DID RESEARCH AND FOUND THAT TOYOTA ISSUED A WARRANTY EXTENSION ZG1 FOR THIS EXACT PROBLEM BUT WAS TOLD BY THE DEALER THAT MY VIN WAS NOT PART OF THE PROGRAM EVEN THOUGH MY VEHICLE EXPERIENCED THE EXACT PROBLEM. I REACHED OUT TO TOYOTA COOPERATE AND WHILE THEY AGREED THAT YES I HAD THE SAME PROBLEM MY VIN WAS NOT PART OF THE PROGRAM (THEY GAVE ME A CASE # 1712180647). HOWEVER THEY DID OFFER $2207.57 AS A GOOD WILL GESTURE TOWARDS THE REPAIR. I PAID $3527.37. TOYOTA KNOWS OF A LIFE SAFETY PROBLEM AND HAS CHOSEN TO LIMIT THE PROGRAM. MY MILEAGE WAS 106,451 AND UNDER THE PROGRAM WOULD HAVE BEEN COVERED.

THE ABS, TRACTION CONTROL, AND BRAKE WARNING LIGHTS CAME ON. I TOOK THE VEHICLE TO MY LOCAL TOYOTA DEALERSHIP, WHERE I WAS TOLD THE DIAGNOSTIC HAS ALARM DTC C1391 AND THIS IS A MAJOR BRAKE HAZARD. THE DEALER STATE THE ABS BRAKE SYSTEM NEED TO BE REPLACED AT A COST OF $4,504.63 PLUS TAXES. I EXPLAINED TO THE DEALER THE CAR IS MAKING A SOUND LIKE THE ABS IS KICKING IN WHEN IT COME TO A STOP. THE NOISE PERSIST COMING IN AND OUT EVEN WHEN THE CAR IS PARKED AND OFF. MY 2012 PRIUS HAS ONLY 74K MILES. THE BRAKES PEDALS FEEL WEIRD AND LOOSE. I RED TOYOTA EXTENDED THE WARRANTY FOR THIS ISSUE DUE THE BRAKE ACTUATOR FAILURE DUE MANUFACTORY ISSUES. THE DEALER STATE MY VIN IS NOT THERE. WHAT ARE THEY WAITING TO FIX THIS ISSUE ON THE 2012 PRIUS??? WE NEED TO HAVE TOYOTA FIX THIS PROBLEM FOR ALL CARS BEFORE CATASTROFIC EVENT HAPPEN.

MY CAR HAS STARTED TO BURN OIL AT AN ALARMING RATE: 2 QUARTS BETWEEN OIL CHANGES AT 5,000 MILES. THIS DOES NOT SEEM NORMAL. THERE DOES NOT APPEAR TO BE A LEAK.